October 7, 2020 | 1:00 – 5:00 p.m. EST


Business Partner Forum
Speakers & Panelists

Meet the auxiliary services professionals who will help facilitate our conversation

During the Business Partner Forum, hear from an industry panel as they talk through the specific pain points at their campus, including fears for higher education as a whole, what life on campus entails this fall, and what operations look like moving forward. The goal of this forum is to give you insights and information to be successful in partnering with campuses. By getting first-hand insights, YOU can show up in partnership already prepared with solutions to the challenges schools are facing. Ask questions, put in the work, and come ready this fall with future-forward ideas and a stronger campus relationship that is ready to put student success at the forefront.

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Angela Peterson

North Carolina A&T

Angela Peterson is the Associate Vice Chancellor for Campus Enterprises at North Carolina Agricultural and Technical State University. She is responsible for the overall management of Campus Enterprises which is comprised of a University Bookstore, Food Services, Concessions, Vending, Aggie OneCard, Parking Services, Ticket Office, and Mail Center. Also, she is a member of the NACAS Foundation Board of Directors.

Brandi Bryant

Xavier University

Brandi Bryant is the Assistant Director for Auxiliary Services at Xavier University. She is responsible for overseeing the campus mail center along with the university parking program, campus access control systems, and is the meal plan administrator.

During the school year, she teaches GOA, which is a first-year seminar for incoming freshmen and has a certification in Development Dimensions International (DDI) training which is geared towards helping managers and supervisors on the best way to handle workplace issues.

Brandi earned her Masters of Science degree in Executive Human Resources Development with an emphasis on Training and Development from Xavier University.

James Dwyer

Arizona State University

James Dwyer has 20 years of experience in higher education business operations. Dwyer served in multiple bookstore roles at institutions in Massachusetts, California, Georgia, Colorado and Arizona. He is now the Executive Director of Auxiliary Business Services at Arizona State University and directs a wide portfolio of operations including Parking and Transit Services, Campus Stores, University Club, Trademark & Licensing, Campus ID Card, U.S. Passport Office, Printing Services, Vending and other strategic initiatives. Dwyer graduated from San Diego State University with a bachelor’s degree in social science and received his MBA from the University of Georgia’s Terry College of Business.

Rich Steele, CASP

UNC Charlotte

Rich Steele, CASP, has worked in Auxiliary Services for over 33 years at Georgia Tech and NC State, and he recently assumed a position as Associate Vice Chancellor for Business Services at UNC Charlotte. He has served as the NACAS South President (2016-2017), the NACAS 2012 Annual Conference Program Chair, earned the Certified Auxiliary Services Professional (CASP) designation in 2011, and received the 2018 Regional Mentor Award and the 2013 NACAS Committee Member of the Year award. He has had responsibility for student life facilities, bookstores, dining, catering, child care, vending, banking, campus hotel, retail shops, student activities, campus mail services, trademark licensing, card office, print/copy centers and golf course. He has also been active with ACUI (serving as 2008-2009 President) and NACS. Rich earned his Chemical Engineering degree at Georgia Tech and has served as a trustee on the GT Alumni Association Board.

Robert Holden, MPA, CASP

University of California - Riverside

Robert Holden is the Associate Vice Chancellor at the University of California – Riverside and President-Elect for NACUFS. Robert has been in education for 34 years, prior to working at UC – Riverside he worked for the University of Georgia and UC San Diego, and is retired from the University of Alaska. Outside of his work in education, Robert works with non-profit organizations, consulting with boards, and working with the local community. He has a passion for food and has worked with Campuses, Foodbanks, Soup kitchens, and other organizations to help further their mission and vision.


Jeff Heath


Jeff Heath is a 35-year veteran in the restaurant industry. His experience is in operations, process design/implementation, and leadership. Jeff spent 21 years with Bloomin’ brands, primarily focused on the development and growth of Bonefish Grill. He joined Chick-fil-A in 2018 and currently is the Sr. Principal Lead, managing Food Service Provider operational relationships and works closely with the New Restaurant Growth team.

Allen Dupont


Allen has worked in the restaurant industry for over 40 years both in operations and restaurant design. For the past 25 years, he has been involved in developing retail concepts for non-traditional venues, specifically for colleges and universities. Allen has been with Chick-fil-A New Restaurant Growth for 10+ years and has been a very active supporter of NACAS for 20+ years. He has served on the Business Partner Advisory Board and has a passion for supporting and promoting business partner relationship within the Higher Education industry.

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