Spring Expo Schedule

Tuesday, April 13, 2021

Business Partner

Session Title

Session Time

Description

Touchwork

Monitoring the Customer Experience Across Auxiliary Services Post-COVID

01:00 PM - 01:20 PM

Presenters: Erica Nehrling, Touchwork

As we try to predict and create a post-COVID new normal, it is more important than ever to give our students a voice, provide a channel of communication, and encourage regular feedback. Knowing how to gather and use customer feedback can eventually turn a small business into a multinational corporation. Customer feedback can have a similar impact on auxiliary services on college campuses as well. As we all know, loyal customers can grow a business much faster than regular sales or marketing can. It is because it’s 5 to 25 times more costly to acquire a new customer than to keep an already-existing one happy. Secondly, the number one source of new leads is customer referrals. Lastly, loyal customers purchase 90% more and spend 60% more than new customers.

While these statistics don’t mean that you shouldn’t try to acquire new customers, they do reinforce that keeping your existing customers and students happy makes good business sense. To do that, you will need to center your entire business strategy on customer feedback. This has become even more important this year as we compete to retain students, increase enrollment, and recover from the hit COVID took on operations (and budgets!).

We have several solutions to help you efficiently and effectively monitor, manage, and improve your customer experience across all your auxiliary units.

TxtandTell enables customers to provide real-time feedback using text messaging and short webforms via QR codes. Allowing text communication greatly heightens the identification of students’ likes, dislikes, problems, requests, and expectations. Staff are notified of the comments in real-time and can personally respond to students via our 24-7 cloud-based service. We also provide robust analytics on the feedback.

While TxtandTell is perfect for daily feedback, ShopandTell mystery shopping is great for weekly and monthly detailed evaluations and is an excellent way to track the performance of your operations, ensure compliance with standards and procedures, and measure the customer experience.

MarketIT is our outbound marketing solution that is a permission-based mobile club that allows your customers to sign-up for SMS alerts. Mobile marketing has become the most effective way to reach students and with our ability to embed links, videos, GIFs, and audio we create a more engaging user experience. SMS marketing messages can be sent on-demand or scheduled. MarketIT integrates perfectly with existing marketing strategies and maintains brand continuity.

Lastly, FixIT problem reporting enables students to report problems easily on the spot by sending a text message or accessing a short webform. Designated staff members are immediately alerted by email and/or text message so that corrective action can be taken. A complete history of all problems is maintained in a secure web portal, a personal response can be sent to the student, and issues can be raised, assigned, and tracked for resolving complex problems. Using these engaging, real-time solutions, you will be able to ensure that the new-normal you are creating is successful and exceeds your students’ expectations.

Aramark

Optimizing Resources and Funding to Reengineer A Healthier Campus Environment: A Scorecard for Success

01:30 PM - 01:50 PM

Presenter: Ross Whittier, Aramark

This session will discuss how funding received from the Higher Education Emergency Relief package (HEER III) can be utilized to support the fight against COVID-19. The critical elements of a longer-term strategic plan for pandemic resiliency will be addressed, including energy consumption reduction, environmental stewardship, deferred maintenance, system modernization, indoor environments, and air quality, and evolving ASHRAE / CDC guidelines. The Aramark team will share insights to build a cohesive enhancement plan which prioritizes your critical needs and maximizes available resources for increased campus building inefficiencies and cost-effective, practical solutions.

Key Takeaways – We will present strategies to best leverage new funding for the implementation of evidence-based practices that support safer environments, in accordance with public health guidelines; cover practical and cost-effective solutions to address pandemic-related occupancy needs, as capital and operational funding become increasingly diminished; and offer new ideas for the capital planning process for system improvement and modernization.

Learning Outcomes – By attending, participants will learn the latest ventilation and indoor air quality guidance on creating healthy spaces for occupancy; gain valuable information on how to assess campus building systems for alignment with post-pandemic occupancy, and understand through case example how competing facility priorities can be integrated into a cohesive plan that facilitates operational and capital decision making.

E&i Cooperative Services

How to Get What Your Students Need Faster, Cheaper and More Efficiently

02:00 PM - 02:20 PM

Presenter: Judy Schaffer and Paul Harris, E&I Cooperative Services

Re-opening campuses, reconfiguring dining and residence halls, ensuring students’ safety with touchless transactions – the pandemic has added a whole new dimension of decision making and purchasing needs to your already overflowing list of responsibilities. E&I can help. As the only member-owned purchasing cooperative dedicated to serving the education community, E&I has been bidding and managing competitively solicited contracts for its members for decades. From your dining hall to your residence hall, from your print shop to your mailroom, no matter what auxiliary areas you manage, E&I has competitively solicited, compliant contracts already in place and ready to use. Best of all? Your institution is probably already a member! Skip the RFP and contract management, and let E&I free you up to focus on what matters most – student success.

Pitney Bowes

Solutions to Everyday Educational Mailing Challenges Revealed

02:30 PM - 02:50 PM

Presenters: Melissa Knights and Paula Stoskopf, Pitney Bowes

Pitney Bowes Presort Services works with educational institutions across the country that need solutions to reduce mailing expenses while continuing to engage with prospective and current students.
Attend our session to understand how we can help you:

– Solve mail center staffing challenges
– Manage volume fluctuations
– Leverage our 100 years of mailing expertise
– Reduce the hassle of managing mail

Hear real-life examples and outcomes. Learn more about how we can help you. All attendees will have an opportunity to win prizes.

Vitalsource

Supercharging your Campus Store’s Revenue Opportunities

03:00 PM - 03:20 PM

Presenters: Courtney Burgin, Lisa Montgomery, and Kathleen Hayes of Vitalsource

Course materials strategies have been disrupted in the new post-pandemic world. Join us to see how we’re making it easier for campus stores to bring a personalized, digital-first experience to students, no matter where they are learning. Discover new opportunities to help your store capture market share, simplify workflows, and shed the hassle and expense of print.

APEX Order Pickup Solutions

Using New Technologies To Enable Convenient, Contactless Dining

03:30 PM - 03:50 PM

For many universities, 2020 was The Year of Contactless Dining. As the need for mobile and online ordering increased, dining teams found innovative ways to incorporate new technologies that provide the speed and convenience their guests want. Join us to hear how Gourmet Dining introduced contactless food lockers at schools such as Rider University to provide contactless pickup and reduce lines and crowding. In addition, they recently partnered with Jersey Mike’s to create an on-campus ghost kitchen that expands menu options and minimizes staffing requirements. We’ll also explore how integrated tech stacks are now a key consideration for foodservice programs looking to improve the customer experience and enhance back-of-house efficiency.

The Halal Shack

The Halal Shack Presents: Halal 101 & American Halal Food

04:00 PM - 04:20 PM

During this Halal Shack 101 session, attendees will learn about halal, halal food, and American halal food. You’ll also gain insights into how Halal Shack partners with colleges as a retail concept as well as the benefits of having a fusion American/Middle Eastern concept on your campus. Also discussed will be the importance of food diversity and inclusion and how Halal Shack incorporates vegan, vegetarian and kosher items into the menu, and how the items are kept halal, vegan and vegetarian.

Bibliu

TBD

04:30 PM - 04:50 PM

TBD

Wednesday, April 14, 2021

Business Partner

Session Title

Session Time

Description

LTI, Inc

LTI Partners with Colleges and Universities to Provide Food Serving Solutions That Highlight Quality, Freshness and Variety, While Increasing Appeal and Boosting Sales

01:00 PM - 01:20 PM

From design to construction, LTI counters and serving technologies allow colleges and universities to offer beautifully presented and safely served food to students and staff. LTI’s team continually innovates to provide solutions that solve real problems, like creating the technology to serve both hot and cold foods in the same limited space or helping boost sales through effective merchandising. Learn how a manufacturer can truly become a partner as we walk through some success stories at UGA, UMass, and other schools.

Ambassador Education Solutions

How Equitable Access and Inclusive Access are Changing Course Materials as We Know It

01:30 PM - 01:50 PM

Presenters: Bruce Schneider and Laura Cavanaugh, Ambassador Education Solutions

When all students have all of their course materials in hand by the first day of class, courses flow better, collaboration is easier and learning is more engaging. This session will explore Equitable Access and Inclusive Access and how these service models are simplifying the way students connect with course materials, from print and digital, to OER, print-on-demand, kits, supplies, devices, and even internet connectivity. We’ll talk about how Equitable Access and Inclusive Access work, the pros and cons schools need to weigh, and how these models can be applied to improve convenience, automation, affordability, and outcomes. We’ll also touch on important back-end considerations that must be in place for these programs to work as they are intended, including student support, license and duration management, integrations, financial controls, and opt-out functionality. Join us for an insightful discussion on the things we have learned across two decades of powering Ambassador All-In automatic fulfillment programs and the benefits and results schools have experienced along the way.

Colorid

Managing People and Their Credentials Across Many Campus Systems

02:00 PM - 02:20 PM

Presenter: David Stallsmith, ColorID

Our many partners in higher education tell us that keeping track of people on campus, across an ever-increasing number of systems, is not getting easier. Who gets access to where, when, and what is a lot more complicated now than just handing people ID cards with their pictures on them. The new Remote Era hasn’t made enrolling and managing everyone any easier either.

We will discuss real-world campus environments beset with phone calls, emails, and spreadsheets as administrators try to keep up. Fortunately, there are tools available that for a reasonable price can pull these processes together and manage the variety of credentials that are in use, from cards to mobile to biometrics.

Nelnet

Campus Everywhere

02:30 PM - 02:50 PM

Presenters: Amy Stover and Jess Motyl-Szary, Nelnet

Student expectations of campus communications have changed quickly over the last year. Campuses have adjusted to this remote or hybrid campus lifestyle and continue to make preparations for the next school year as vaccines roll out.

Nelnet Campus Commerce will showcase our Campus Key solution, showing you how to meet student expectations for a digital, contactless campus. See how Campus Key can further your digital campus connections.

WTW Architects

Roundtable with WTW: Intentional Design to Bring Students Back to Campus

03:30 PM - 03:50 PM

Now, more than ever, Higher Ed professionals are tasked with developing strategies to encourage students to return to campus and build campus community without the benefit of large gatherings. When college unions, dining facilities, and other student life spaces are focused on serving student needs with short transactions, what opportunities can be found to make campus enticing to students who are now comfortable attending their classes from their dorm room or their hometown? We will discuss ways that outdoor spaces can be leveraged in nice weather and renovation strategies that promote social connection

Valore Campus

Increase Efficiency and Market Share by Combining Your Mail Services with your Campus Store

04:00 PM - 04:20 PM

Presenter: Rikki Turner, Valore Campus

It seems that almost every campus we talk to is struggling to provide a robust mail services operation while also managing the extreme overhead, associated budget, and/or managing a separate contract. In this session, you will learn how Valore Campus has combined mail services with the campus store at several campuses to save the campus money, give valuable space back to the campus, and drive traffic inside the store to boost sales. Information presented will be valuable whether your campus store is self-operated or leased!

Caldwell & Gregory

Is Free Laundry all Washed Up? Find Out the New Spin on Included Laundry Programs!

04:30 PM - 04:50 PM

Join Caldwell & Gregory as we discuss the cost of “free” laundry on the college campus. We understand students love and often ask for “free” laundry, but too often push-button free start washers and dryers have a negative impact on student satisfaction. Overcrowded laundry rooms, frustration with machine availability and wasted utilities are several areas of concern we often see with free laundry programs. Learn how with great new technology the average size campus can save over $500,000 and greatly improve student satisfaction with laundry, all at the same time. Win a $500 Amazon gift card: As a way to say thanks for joining us, one attendee will be chosen in a raffle drawing as an instant winner at the end of this 20-minute session.

Thursday, April 15, 2021

Business Partner

Session Title

Session Time

Description

Pitney Bowes

New Campus Realities: Meeting Evolving Delivery Demands with Contactless Technology

01:00 PM - 01:20 PM

Presenters: Sherrill Wischropp and Steve Strohacker, Pitney Bowes

Last year college students spent a whopping $8.6B shopping online. With the number of packages for students on the rise, on-campus mail centers across the country are struggling to keep up with the growing volume, space limitations, and campus-wide delivery. This surge in package volume has led to delivery delays and misplaced packages, raising concerns from students and parents. Heightened expectations and the need for social distancing further complicate an already challenging situation. New challenges call for new solutions. This session spotlights a simple, yet effective solution to help manage evolving package and mail delivery demands and beyond. Intelligent Lockers provide anytime, convenient pickup options for students and even staff and give mail centers the confidence that every item moving across campus will be delivered safely and securely.

Workshop Architects

What Does Your Building Say About You?

01:30 PM - 01:50 PM

Much like your house is a reflection of your family, how does your union celebrate your campus, your community, and your history? Does it celebrate iconography that the campus community finds themselves reflected in the building? Does it reflect their experience? Purdue Memorial Union needed to renovate. Cramped. Dark. Somber. For a forward-looking University, the social heart was not an accurate reflection of their optimism. In this session, see how Workshop Architects transformed a building from transactional to Inviting, welcoming, and inclusive.

Turbo Air Inc.

LEED with Energy Efficient Display Refrigeration and Self Service Alternatives

02:00 PM - 02:20 PM

Presenters: Richard Young and Suzanne Painter-supplee, Turbo Air Inc.

Covid-19 brought challenges to campus dining including how food can be displayed and served. Say goodbye (for now) to self-serve open food bars, condiment and toppings stations, and customization. Normally among the greenest segments, it must have been excruciating for colleges to be forced to welcome single-use items (disposables/compostables) because we couldn’t dine together and collect. The good news is that we can at least make our food look appetizing, well lit, and fresh, Right? (Montage of examples will be shown-photos-repurposed areas-not always a good or safe idea, see why)
Do energy, labor, and maintenance discussions have to be tabled for now? Not with Turbo Air and our 126 ENERGY STAR™-Listed refrigeration products in categories including merchandisers, under counter, prep tables, reach in’s, roll-in’s hot food units, back bar, beverage, bakery, and open-air display. We use all non-CFC refrigerants, automatic defrost, no plumbing required. Our focus here will be DISPLAY.
Self-Cleaning Condenser saves energy & labor. See how-3rd Party Validation Presentation by Richard Young, Director, Frontier Energy, (FISHNICK) Richard will present details of how Frontier Energy developed a protocol to duplicate 3 years of dust build-up on condensers vs control units in the lab. The idea was to measure energy usage and costs to the end-user of NOT cleaning the coil while showing the effect of having an automatic condenser coil cleaning device against a control.
Putting it together: Beauty and Beast.

PrismRBS

Campus Wide Retail Systems – Savings Through a Consistent Platform

02:30 PM - 02:50 PM

Presenters: Mario DiMascia and David Collard, PrismRBS

PrismRBS has been dedicated to delivering world-class technology solutions and transforming the collegiate retailing experience for more than thirty (30) years.
We are passionate about campus retail, and our campus-wide solutions are thoughtfully designed to provide solutions that enhance the client retail experience while providing operational efficiencies to your institution.

This session spotlights the benefits and savings your institution can realize by aggregating around a single campus-wide retailing solution. Imagine a single solution to manage your various retailing venues encompassing bookstores, food service, dining, cafeteria, convenience stores, and coffee shops. The savings can be significant and we’re here to share the possibilities.

Creative Dining Services

Campus Meal Plan Toolkit - Strategies to Increase Elective Meal Plan Participation

03:00 PM - 03:20 PM

Even before the COVID-19 pandemic, many colleges and universities were already addressing challenges related to potential declining student enrollment. More and more schools are taking a closer look at their revenue. They are sharpening their pencils as they evaluate critical revenue streams.

This session will share strategies and tips for increasing elective meal plan participation in order to grow revenue and increase student retention rates. Studies have shown that the more engaged students are with their campus communities, the more likely they are to graduate. Campus dining plays a vital role in that engagement and in building community among students.

Presenters:  Valerie Vander Berg and Susan Golder, Creative Dining Services

Participants in this program will learn how to calculate total revenue potential for meal plans; the right questions to ask students who are eligible for elective meal plans in order to market to them effectively; and how to position their college or university in relation to competitive institutions.

Quadient

More than a Locker: Introducing the Campus Hub (TM)

03:30 PM - 03:50 PM

To provide students and faculty with safer and more convenient package delivery, Parcel Pending introduces the Campus Hub: a new platform and central chain of custody for distributing and receiving goods across campus; from mail and packages to laptops, tech equipment and accessories, campus store merchandise, move-in materials, food delivery, and more. More than a locker, this new scalable smart locker tracking software system gives colleges and universities the visibility to seamlessly manage goods receiving and distribution across departments and campus for students, faculty, staff, and carriers all on one unified platform.

Textbook Butler

Textbook Butler: How to Win Against the Industry Giants

04:00 PM - 04:20 PM

Textbook Butler is a one-stop partnership that can source, deliver, and provide all the tools necessary to successfully execute your Equitable Access (EA) program, and help you win against the course materials industry giants. The course materials landscape is quickly changing, yet at the same time, some things remain the same. Digital continues to grow, but there is still a large percentage of physical course materials required at your institution and will continue to be required during your time on campus. Textbook Butler has delivered full-service equitable access models for over 10 years meeting the needs of their customers, providing all their digital and physical course materials.

Grubhub

TBD

04:30 PM - 04:50 PM

TBD