The NACAS Foundation, a non-profit corporation that promotes the auxiliary services profession through NACAS, announced today...
NACAS Event Schedule
2:00 pm ET
Webinar: Hot Topic: Assessing Student Worker Training Programs
This presentation will be a continuation and update to the previous presentation on student employee training at C3X 2018. We will describe our processes and methods utilized to collect information in developing a student worker training program to prepare students for their future careers. This assessment focused on the necessary experiences and workplace skills that are useful for student workers as identified by supervisors.
Research shows that working on campus enhances students’ academic performance, as well as provide students with professional experience. We conducted focus groups with supervisors within the Division of Administration and Finance at the University of Houston to identify key work place skills, behaviors and attitudes that supervisors in non-academic position believe are essential for student workers. Come learn about how we developed a training module for student workers and prepared our student employees with the tools, resources, and training to position them for success in their career path.
2:00 pm ET
Webinar: Continued Conversations: Strategic Planning for Auxiliary Services
In 2007, Michigan State University’s Division of Residential and Hospitality Services, one of the largest and most complex in the United States, began a comprehensive reevaluation of its operations and services delivery with the goal of helping the university improve its reputation as a World Class Land Grant institution. During an era of shrinking state support for higher education RHS embarked on an ambitious process to clarify their mission and vision, make the hard decisions about investments, and totally redefine how student services would be delivered. The plan was so successful it was updated in 2012 to sustain the momentum. Three of the key players in this process will discuss how the process was envisioned and implemented. They will talk about ways what they learned could be successfully implemented at other institutions regardless of size and lead participants in a mock visioning exercise.
3:00 pm ET
Webinar: Planning A Major Event: Free Speech, Safety and Controversy-Making It Work
This webinar will provide strategies to help prepare for major events to allow for diverse and competing viewpoints to be presented in a safe and educational atmosphere. We will focus on a review of a case study from CSU Fullerton where a national controversial speaker was scheduled to speak on campus, which attracted strong attention from both supporters and critics of the speaker. The community's reaction and response demonstrated the importance of a well thought out safety and strategic plan.
3:00 pm ET
Webinar: Continued Conversations: Achieving Marketing Differentiation and Campus Engagement
This presentation will be a continuation and update to the previous presentation on ensuring marketing communications are resonating with an ever-changing campus population at C3X 2018. In an environment where students are increasingly immersed with multiple messages, while their attention span continues to decrease, it is critical that marketers understand every facet of this target audience. To accomplish this, the unit first rebranded itself as “shopFIU” and used this moniker to increase efficiencies in marketing. Over time, web, social media and campus activation initiatives each contributed to a steady growth in the awareness of the shopFIU brand. Furthermore, student engagement with the brand across digital and non-digital domains also experienced a healthy growth. Recently, however, marketing metrics revealed that digital engagement with the brand had started to plateau. After careful study of marketing metrics, message components and the current target student audience, “Gen Z”, a more comprehensive marketing strategy was developed.
3:00 pm ET
Webinar: Continued Conversations: Improving Recycling in a Retail Food Court
This presentation will be a continuation and update to the previous presentation on tackling waste generation by Carleton's University Services team at C3X 2018. Discover how we moved from a 12% waste diversion rate in March 2017 to 90+% by the end of the same year. Find out how to use Behavioral Insights (Nudge Theory) to examine the issue of waste in a Retail Food Court, modify existing processes and ultimately improve the behaviors of consumers, and dramatically reduce waste being sent to the landfill. This session will walk you through how Carleton applied the skills learned from studying "Nudge" Theory, applied those to a real campus operation, and the continuation of the project. We will also look at how this was received by the community and discuss future expansion initiatives.