C3X Call for Programs

Details & Deadlines

C3X will take place November 3-5, 2019 in Phoenix, Arizona.

Call for Programs opens: February 20, 2019
Call for Programs closes: April 19, 2019
Speakers notified of submission status: Late May

All accepted speakers must register for the conference by: September 27, 2019

Session Format: 30 minutes or 60 minutes

• Session Title
• Session Description/Abstract
• Presenter name, title, and institution/company
• Content Area
• Program Type – 30 min or 60 min
• Target Audience
• Target School Size
• Target School Type
• Learning Outcomes

Presentation materials (ie. slide decks or Powerpoints) are not required for submission.

What We Are Looking For

We are seeking education that provides campus operations with the resources that help students become more engaged in their campus environment, more successful in their college experience, and more likely to stay enrolled in the institution. The services you provide on campus help achieve student success and attain institutional goals. How do your operations support these goals, and what strategies are used to achieve them? Our selection committee will give preference to sessions that communicate successful business leadership and demonstrate the impact that multiple operations can have on the college campus and the student experience. Submitted programs will be evaluated on how they tie in to operations on your campus and how they contribute to the following core competencies: Management, Leadership, Marketing & Communication, Student Success, Innovative Technology and Revenue Generation.

Selection Criteria

The following criteria will be used in the selection process of each proposal:

• Abstract demonstrates knowledge in strategy, leadership, or management across multiple business operations that positively impacts a college or university environment
• Provides ways to engage and/or interact with the audience
• Specifies which types of schools and/or individuals that are most appropriate to learn from the session
• Learning outcomes have actionable takeaways so that individuals can leave with a foundation to apply, discuss, or evaluate on their own campus
• Presentation is designed for industry professionals who oversee more than one operation

Preference will be given to proposals that demonstrate either knowledge in the core competencies or a collaboration among multiple operations. Learn more

Expectations of Presenters

The following is required from all presenters. Please do not submit a proposal if you are not prepared to do the following:

• All presenters must register with NACAS for at least one day of the conference. Guest rates do not apply. No reduced rate is available for speakers.
• All presenters must cover their own travel costs to/from the conference and will not be reimbursed for any costs associated with travel, registration, or presenting the session.
• NACAS will provide a screen, LCD projector, and access to house sound, at no cost to presenters. Presenters must organize any additional needs through NACAS approved vendors and cover costs associated with the additional needs.
• Presenters must provide their own computer.
• Exhibiting NACAS Business Partners are more than welcome to submit sessions. Business Partners who would like to co-present with an institution must have an active membership, but are not required to exhibit.

Content Areas

NACAS is committed to offering educational sessions in each of these areas. We strongly encourage you to submit proposals that demonstrate either knowledge in the core competencies or a collaboration among multiple operations.

CORE COMPETENCIES:

Innovative Technology: defined as content that showcases the use of various technology systems, software, or tools that progressively disrupts regular operations in auxiliaries (including but not limited to virtual reality, dashboard systems, renewable energy, etc). These presentations would include information on how use of innovative technology improved or optimized auxiliary services or created an alternative way of solving operational challenges.

Leadership: defined as content that addresses the process of social influence in which a person can enlist the aid and support of others in the accomplishment of a goal. These include presentations those that promote the professional development of someone who guides, influences or directs others; motivation, assessment, change management, relationships and valuing employees and partners.

Management: defined as content that addresses the functions and efforts of people to accomplish goals and objectives using available resources efficiently and effectively. This also includes presentations that look at the best practices of planning, organizing, staffing, leading or directing and organization to accomplish its goal. May include human, financial, technological, and natural resources; strategic planning, benchmarking, problem-solving or performance indicators.

Marketing & Communication: defined as content that relates to the messages and media used to communicate with our target markets. Content in this area includes promotion, strategy and planning, market research, customer service, and sponsorships. This includes social media, advertising, branding, language, graphic design, packaging, publicity, public relations, sales, and online marketing. Strategies used by an institution or company to reach their market through various types of communication are also included.

Revenue Generation: defined as content that relates to innovative revenue generation techniques and solutions. Presentations may highlight unique cross-campus and/or public-private partnerships, or exemplify an alternative technique to optimize an existing stream of revenue. Presentations could also include examples of marketing or sponsorship efforts that enhanced revenue opportunities or how existing non-revenue generating operations were changed to identify new funding opportunities.

Student Success: defined as content that refers to and supports the body of educational psychology that theorizes how student employees gain knowledge in post-secondary educational environments. These sessions might include information in the areas of the student development movement, the environment and landscape in which students learn, student involvement, leadership and retention, growth, and personal identity development.

OPERATIONS (may include but are not limited to):

Automated Vending: defined as content related to the sale of goods through automated vending machines. This includes resources needed; coordination and decisions in placement, quantity, and types of machines; federal or state regulation and industry standards related to automated vending services; payment; contract management or self operation; and inventory (food, beverage, supplies, and other goods).

Bookstores: defined as content relating to a place of business where books are the main item offered for sale, rent, or buyback. This area includes best practices for technology, operations, point-of-sale systems, and organization. This includes textbook industry changes, current or future trends, procurement, contract management, or entrepreneurship.

Card Services: defined as content relating to a category of financial services that utilizes business and merchant services to accept various card-based systems during transactions using online ordering or point-of-sale systems within auxiliary services. This includes electronic commerce, card programs, transaction processes and solutions, identification, service/access validation and authentication, attendance, demographic reporting, and authentication tools: biometrics, chip, or NFC based topics.

Commercial & Retail: defined as content related to the sale of goods and services from individuals or business to an end-user in a commercial space beyond textbooks (see Bookstore definition). This also includes supply chain management, retail operations, wholesale, brick and mortar locations, door-to-door, or delivery. Buying and selling goods and services, wholesale buying and selling, financial operations, and other business services related to commercial and retail in auxiliary services.

Conference & Event Services: defined as content sharing innovative trends and operations of conference and/or event planning services for students, staff, faculty, public guests. This may include a-la-carte planning procedures or full-scale, start to end event and conference planning processes. Metrics for successful, yet affordable, revenue-generating events. Conference planning content can also include summer conferencing and short-stay programs.

Facilities: defined as content that supports the permanent, semi-permanent, or temporary commercial or industrial property installed for the performance of functions or activities related to auxiliary services. This also includes athletics, finance and budgeting, audits, lodging, accommodations, bars and restaurants, meeting rooms, and any other core features to facility operations.

Food Services: defined as content relating to those businesses, institutions, and companies responsible for meal preparation outside of a residence. This includes content related to the operation of restaurants, cafeterias, catering services, food service distributors, consumer and food service ware.

Housing: defined as content related to the act of providing shelter or lodging to students while enrolled at a college or university. Includes houses, apartments, residential colleges, dormitories, residence halls, and other community-based configurations. Also includes summer conferencing programs and short-stay programs.

Mail & Print Services: defined as content related to the daily operations of mail and printing services for faculty, staff, and students across a college or university. Mailing services could include internal campus functions and the mailing, shipping, and receiving items from outside and inside the campus community. Printing services includes any printing from small-scale student, staff, or faculty needs to large-scale poster size marketing campaigns.

Parking & Transportation: defined as content that supports the information and operation of public transportation, shuttle services, bus routes, and parking on college campuses. Infrastructure, shipping and transport services, event management, or the business of conveying passengers or goods may be included.