NACAS Benchmarking

We’re making data easy to digest, present, and activate. Participate in the annual NACAS Benchmarking program to gain access to the interactive reporting tool that will help you learn how industry peers are establishing the mark and how your campus can get on the same page.


An exciting venture for NACAS

Auxiliary services play a role in your students’ success stories, so to help you find data that explains how, NACAS is proud to present the first-ever benchmarking program that will collect data from all of the auxiliary services on their campuses.

The NACAS Benchmarking program will collect data from NACAS members each year to help college service leaders unlock key findings about how industry peers are establishing the mark and learn how their own campuses are trailblazing the industry. We partnered with Vault Consulting to make it easier for college service leaders to interpret, manipulate, and present data.

How does it work?

This year, the annual NACAS Benchmarking survey will include the following sections:

  • Classification: To obtain details on your institution’s demographics (most of this will be pre-populated with your NACAS data)
  • Balance Sheet: To collect your total revenue and expenses, inclusive of your entire portfolio
  • Specific, individual focuses on: Food Services, Bookstores, Housing, and Parking

Survey links and dashboard access will be communicated and managed through Vault Consulting. Add to your contacts to ensure emails do not get forwarded to your spam folder.

Every NACAS institutional member has an opportunity to participate in the benchmarking survey. Members should look for an email from Vault Consulting, which will contain a unique survey link for their institution. Campus colleagues will need to coordinate amongst themselves to determine the best way to collect data and submit the survey on behalf of the institution.

By completing a survey, you will have access to the full survey report through an interactive dashboard. All other members that don’t participate in the survey will receive a written executive summary for free.

Benchmarking Dashboard Demo: 


How can I prepare?

STEP ONE: Update your institution’s membership roster before February 20 to ensure the most accurate communications for everything related to NACAS Benchmarking. Primary contacts can log-in to their accounts to update membership rosters or email Visit the Frequently Asked Questions page for more details on how to update your roster.

STEP TWO: Add this email to your contacts to ensure your survey link does not get sent to your spam folder:

STEP THREE: An Excel version of the survey will be available to download when you receive your unique survey link. Use this tool to prepare and streamline data collection amongst your campus colleagues.

What comes next?

Data Collection Period: Surveys will be live and the data collection period will begin on February 27. Be sure to submit your institution’s survey by June 12.

Dashboards Released: In June, interactive reporting dashboards will be released to those that completed the NACAS benchmarking survey. You will receive this access from Vault via email.

Executive Summary: All other members who did not complete the survey will receive a written executive summary for free.

Who is Vault?

About Vault: As a full-service accounting and research firm, Vault manages rigorous business functions that require the highest degrees of accuracy and security. At Vault, we care about our clients’ goals as much as they do and use an integrated partnership model in the delivery of our services. Our professionals fuse seamlessly with client teams to adopt their missions and assess both their strategic and functional needs. Our collaborative approach allows us to partner successfully with our clients so that they can deliver unmatched value to their communities.

Confidentiality: Vault Consulting will be conducting this survey and compiling results for NACAS, ensuring confidentiality of individual institution data. Vault will publish only aggregated data with a sufficient number of responses to prevent any institution’s data from being exposed and will not share, query or publish any individual survey data with any other entity, including NACAS staff.


Rachael Friedman
Senior Analyst
Vault Consulting, LLC

Benchmarking Webinars

With the upcoming launch of NACAS Benchmarking, understanding the value that comparing your institution to industry best practices is critical toward making the use of the latest member benefit. Check out these webinars, hosted by your NACAS peers, to learn more about how you can use the data from the Benchmarking report to support operations on your campus.

Data Driven – Opportunities in Auxiliary Services Using Existing Data
February 26, 2020 | 3:00 p.m. ET | View Recording

Are Your Auxiliary Services “Good Enough?”
March 4, 2020 | 3:00 p.m. ET | View Recording

Using Benchmarking Data to Support and Improve Campus Operations
May 20, 2020 | 3:00 p.m. ET | View Recording

NACAS Benchmarking and You – Part 2: Putting the Data to Work
July 23, 2020 | 3:00 p.m. ET | Register