As auxiliary services professionals, it is our job to ensure the collective well being of the...
Virtual Leadership Forum Schedule
The Virtual Leadership Forum will be held June 24-26, 2020. Each day will feature sessions that fall within different topics, including: "The Big Picture: Why Auxiliary Services are Crucial to the Campus," "Tangible Applications," and "Empowering Your Campus: Students, Staff, Decision-Making." Please continue to check back as new sessions and information will be added in the coming weeks. Check out the speaker bios here.
Wednesday, June 24, 2020 | 12:30 - 5:00 p.m. EST
The Big Picture: Why Auxiliary Services are Crucial to the Campus
How Auxiliaries Fit Into a University
Presenters: Elizabeth With, Vice President for Student Affairs, UNT
Bob Brown, Vice President for Finance, UNT
Description: How do auxiliary services fit into the ‘big picture’ of a college or university? Are they critical to a thriving campus environment? Perhaps born out of necessity, these services are not only valued by students but crucial for a positive campus experience. With a direct impact on a student’s quality of life, auxiliary services also enhance the financial health of your institution. So how do auxiliary services fit into the big picture as a crucial function of your college or university? While the answer might seem obvious, let’s dive into the story from both a student and financial lens and see just how impactful auxiliary services are to the ‘big picture.’
From Expert to Generalist: Mastering Auxiliary Service Leadership
Presenter: Ed Kane, Former AVP University Services, Carleton University
Description: In light of COVID-19 and all the changes it brings to higher education as we know it, it is increasingly important to step up as a dynamic leader. If you are in the day-to-day weeds of a particular operation, it can sometimes be hard to see the impact that auxiliary services have on campus as a whole. The work you do is essential to keeping things running smoothly, but auxiliary services are comprised of many moving parts. When you take a step back and look collectively at all operational areas, you will see the benefits of managing each unit effectively and the skill sets you need to be a successful industry leader. Sometimes, it’s okay to go from expert to generalist -- this session will leave you confident and ready to wear many hats!
New to You: Managing a Department from the Ground Up
Presenter: Ryan Greene, CASP, Director of Auxiliary Services, Georgia Institute of Technology
Description: It’s not uncommon for departments to be rearranged – and suddenly, you might find a program or area is now under your direct responsibility and you’ve been tasked with taking that program up a notch. Or perhaps, a new area has been adopted by your institution and it is up to you to launch the department and make it stand out on your campus.
Blending best practices, lessons learned and his own experiences in auxiliary services, Ryan Greene, CASP, current Director of Auxiliary Services at Georgia Tech, will dive into the leadership and creativity needed to take a program to the next level. Hear his own examples in bookstore and dining operations, exploring the skills and steps it took to create a lasting impact for the college. Attendees will be guided in proven methods of what to do with a newly adopted department, how this fits in not only with auxiliary services but with the institution as a whole, and the direct impact it will have on their institution’s employees, students, and financials.
Thursday, June 25, 2020 | 12:30 - 5:00 p.m. EST
Contract Monitoring: Afterthought or Forethought? Contract Management Best Practices
Presenters: Casey Laurienzo, Contract Administrator, Florida State University
Judy Schaffer, E&I
Paul Harris, E&I
Description: Adopting best practices during each stage of the procurement lifecycle is critical. This session starts with the contract development process, including best practices for specification and RFP development, negotiation, and effective evaluation and selection methods to position your campus for success as you construct and enter into vendor contracts. But what happens next? Contract management and monitoring is often an activity that becomes an afterthought in the procurement process. You’ll be given an overview on how to set up best practices in your organization designed to ensure that your contracts are monitored appropriately, and that measures are taken from the planning process all the way to contract closeout in order to monitor and measure success.
Holistic Supervision: How Individual Culture and Generational Differences Impact Supervision
Presenters: Becky L. Peterson, South Dakota State University
Tiffany Gonzales, University of Illinois at Chicago
Description: When the supervisor and supervisee come from diverse cultural, ethnic, and/or generational backgrounds, they bring with them conditioned beliefs about each other and their experiences. (Jordan, Brinson, & Peterson, 2002). When these beliefs lead to misperception and negativity in the supervisory relationship, they can shut down communication and growth within the supervision process. This session will discuss cross-cultural supervision, implicit bias, generational differences, and holistic supervision. You will be given tangible ways to enhance your supervisory style in an effort to create a holistic supervisory style that honors individuals and their experiences.
Guide to Finance, Construction & Renovations on Campus
Presenters: April Barnes, Associate Vice President for Finance, UNT
David Reynolds, Associate Vice President Facilities, UNT
Description: Pre COVID-19 many Institutions already faced challenges with renovations and construction on their campus:
- How do you envision and plan for top-notch facilities without overspending?
- How do you navigate financing and construction budget challenges in today’s higher education climate?
- What is more cost-effective - maintaining an outdated facility or upgrading?
By leveraging relationships across departments, understanding the bottom line for informed decision making and following a general planning process for construction and renovation projects, April Barnes and David Reynolds will use examples from the University of North Texas Campus to address these topics. Guided by their expertise, they will infuse an overview of finance & construction terms, convey the importance of keeping infrastructure competitive to attract and retain students while also addressing new challenges your institution might be facing with COVID-19.
Friday, June 26, 2020 | 12:30 - 3:15 p.m. EST
Empowering Your Campus: Students, Staff, Decision-Making
Cultivating a Culture in Auxiliaries that Supports Mental Health and Wellbeing on Campuses
Presenter: Stacy Connell, SLC Wellbeing, LLC
Description: All campus units play a role in encouraging and promoting mental health and wellbeing on campus. However, figuring out exactly what role your unit plays and your pathway for incorporating these concepts into your department culture can be difficult. Learn how auxiliary services impacts culture and explore how to lead your department through a well-being lens.
Leveraging the Value of Auxiliaries to Mitigate Campus Enrollment Challenges
Presenter: Stephen Barr, Ed.D., CASP
Director of Campus Services, VCU Business Services, Virginia Commonwealth University
Description: Student enrollment has been a growing concern in higher education for quite some time. According to a recent article in the Chronicle of Higher Education, "Even before Covid-19, the enrollment market was under duress — too many seats chasing too few students, and too many presidents pursuing growth agendas to balance future budgets." Experts and universities everywhere are unsure what a post-coronavirus landscape looks like and auxiliary service offerings were once critical to a prospective student's choice of college. With the transition to a virtual campus environment, how can auxiliaries stay relevant in the value they bring to the campus experience? Blending lessons learned and his own experiences in auxiliary services, Stephen Barr, Ed.D., CASP, current Director of Campus Services at Virginia Commonwealth University, will dive into the issues of enrollment, impact, and changes that auxiliaries can make to respond during this uncertain time.