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Early Bird Deadline: April 4, 2025
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Regular Rate Deadline: June 13, 2025
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Early Bird Deadline: April 4, 2025
Regular Rate: $625
Regular Rate Deadline: June 13, 2025
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Regular Rate Deadline: June 13, 2025
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Creating and Cultivating the College Experience
Join us June 22-25 in Boston for the the 2025 NACAS East CX conference. The NACAS East CX provides the premier exchange of campus-centric ideas, solutions, and connections to your regional area. Designed and delivered by your own professional peers, this event gives you the best opportunity to isolate your needs and nurture your relationships. At East CX, you can easily seek out other campus service leaders that have similar interests, requirements, and visions for how to empower campus communities.
Saturday, June 21, 2025
7:00PM - 10:00PM
Pub Crawl
Take a stroll (aka Pub Crawl) with colleagues through the heart of Boston, starting from the Hilton Boston Park Plaza and ending at the Bell in Hand Tavern, you'll enjoy a well-paced route with a mix of historic and lively spots. Along the way, enjoy spirits and ales at some of Boston's famous bars and restaurants. Please note that all attendees will be responsible for covering their own expenses.
- Start at: M.J. O’Connors
- Walk .5 mile to the Cheers Bar (you can cut right through the Public Gardens)
- Walk .7 mile to The Dubliner
- Walk .4 mile to Sam Adams Tap Room
- Walk .2 miles to Ned Devine’s
- Walk .3 miles to Bell in Hand
Total: 2.1 miles
*Must be 21 years or older to participate in the Pub Crawl
Sunday, June 22, 2025
9:00AM - 2:30PM
Registration
9:00AM - 10:00AM
Continental Breakfast
10:00AM - 11:30AM
Roundtable Discussions
Topics Include:
- Housing
- Food Services/Dining/Catering
- Bookstores
- Transportation/Parking/Fleet
- Finance
12:00PM - 1:00PM
Welcome Lunch
12:00PM - 5:00PM
Exhibit Hall Set Up
1:00PM - 2:15PM
Opening Keynote & General Session
Unleashing Innovation Skills to Thrive in Times of Change
What if innovation is not the creation of shiny new things, but the building of new habits and practices across your institution? What we call an organization is simply a network of commitments between individuals and groups. These commitments are what make it possible to achieve our short and long-term goals. A transformational shift is learning how to operate as a commitment-based culture over one that is dominated by the need for consensus. In this session we will explore how to create this vital shift in how teams and departments work together and uncover what it takes to transform breakdowns into opportunities for growth.
Learning Objectives:
- Develop a common language to lead and manage teams through change initiatives.
- Learn strategies that accelerate positive cultural change
- Explore and embody skills that enable you and your teams to innovate successfully.
Speaker: Howard Teibel
2:15PM - 2:30PM
Transition Break
2:30PM - 3:30PM
Breakout Sessions - 3 Concurrent Sessions
3:30PM - 4:15PM
Board Buses to Opening Event
4:15PM - 4:40PM
Transportation to Opening Event
5:00PM - 7:00PM
Opening Event
7:00PM - 9:00PM
Opening Reception
8:30PM - 9:00PM
Load buses from Tia’s Waterfront to Hilton Boston Park Plaza
9:00PM - 9:15PM
Transportation to Hotel
9:30PM - 11:00PM
After-Hours Hospitality Event
Monday, June 23, 2025
7:00AM - 5:00PM
Registration
7:00AM - 11:30AM
Exhibit Hall Set Up
7:00AM - 7:30AM
Load Busses to Boston University
7:30AM - 7:45AM
Travel to Boston University
8:00AM - 9:15AM
Breakfast
9:15AM - 10:00AM
Welcome/General Session
10:00AM - 10:15AM
Transition Break
10:30AM - 11:30AM
Campus Tours
11:30AM - 11:45AM
Depart Boston University to Hilton Boston Park Plaza Hotel
11:45AM - 12:30PM
Transition Break
12:30PM - 2:30PM
Business Partner Showcase
12:30PM - 1:45PM
Business Partner Showcase Lunch
2:30PM - 2:45PM
Transition Break
2:30PM - 5:00PM
BP Load Out/Exhibit Hall Tear Down
2:30PM - 3:30PM
Breakout Sessions - 3 Concurrent Sessions
3:30PM - 3:45PM
Refreshment Break
3:45PM - 4:45PM
NACAS Town Hall Meeting - "State of the Association"
5:00PM - 9:30PM
Dinner on Your Own
9:30PM - 11:00PM
Monday Nightcap Reception
Sponsored by Aramark Collegiate Hospitality
Tuesday, June 24, 2025
7:00AM - 1:00PM
Registration
7:30AM - 8:30AM
Breakfast
8:00AM - 9:15AM
General Session
"Facilities, Finances, and the Future: Strengthening Campus Services for Tomorrow" is an engaging panel discussion that explores how campus auxiliary and business services—including housing, dining, transportation, bookstores, and other key operations—are evolving to meet the needs of today’s students while positioning institutions for long-term success. Panelists will dive into trends, such as shifts in enrollment and the rising cost of attendance and examine how these factors are influencing demand for essential campus services. They will also discuss the financial challenges of maintaining high-quality services within budget constraints and the broader impact on the student experience. Through their personal stories and insights, the panel will share their pathways to leadership within university operations. This discussion will provide valuable perspectives on the future of campus services and the leadership skills necessary to excel in this ever-changing landscape.
Panelists:
- Kristian Klinger, Vice President of Auxiliary Services, Boston University
- Patricia Bando, Associate Vice President of Auxiliary Services, Boston College
- Chris Abayasinghe, Associate Vice President for Finance and Business Operations, Northeastern University
- Bill Guerrero, Vice President for Finances and Administration, University of Bridgeport
Moderator:
Jonathan Kukta, Senior Director for Regional Campus Relations and Director of Strategic Initiatives for Finance and Business, Penn State University
Learn more about speakers under the "Speakers" tab above.
9:15AM - 9:30AM
Transition Break
9:30AM - 10:30AM
Breakout Sessions - 3 Concurrent Sessions
10:30AM - 10:45AM
Refreshment Break
10:45AM - 11:45AM
Breakout Sessions - 3 Concurrent Sessions
11:45AM - 1:30PM
NACAS Foundation Luncheon/ Flip-A-Coin & NACAS East Annual Business Meeting
1:30PM - 1:45PM
Transition Break
1:45PM - 2:45PM
Breakout Sessions - 3 Concurrent Sessions
2:45PM - 3:15PM
Load Buses to Closing Event at Boston College
Meet in Lobby by 3:00PM
3:15PM - 3:45PM
Travel to Boston College
4:00PM - 5:00PM
Campus Tour
5:10PM - 5:40PM
Welcome to Boston College/Closing Session
5:45PM - 7:45PM
Lobster/Clam Bake & Optional Tour of Alumni Stadium
8:00PM
Board Buses at Boston College
8:15PM - 8:45PM
Depart Boston College - Travel to Hilton Boston Park Plaza Hotel
Wednesday, June 25, 2025
8:00AM - 10:00AM
Grab & Go Breakfast
Cancellation Policy Dates and Fees
Requests for cancellations and refunds must be submitted in writing. Requests can be submitted via email to info@nacas.org. Cancellations received before May 2, 2025, will be refunded minus a $95 processing fee. Cancellations received between May 3-May 30, 2025, will be refunded 50% minus a $95 processing fee. Any cancellations received after May 30, 2025, will not receive a refund.

Opening Keynote: Howard Teibel
Unleashing Innovation Skills To Thrive in Times of Change
Howard Teibel is the thought leader and founder of Teibel Education Consulting, renowned for his transformative work with higher education institutions, corporations, independent schools, and organizations across the nation. For over three decades, Howard has partnered with universities and colleges to address the most pressing challenges in education, advocating for collaboration between academics, administrators, and boards.
A dynamic keynote speaker, Howard captivates audiences with his insights on the evolving landscape of education, focusing on themes such as navigating change, fostering resilient leadership, and promoting innovative strategies. His keynote presentations have inspired numerous organizations, including the American Association of Colleges for Teacher Education-AACTE, the Association of Governing Boards-AGB and National Association of College and University Business Officers - NACUBO.
Howard also hosts the acclaimed podcast, Navigating Change, where he unpacks the complexities of organizational transformation with industry experts. His work includes contributing to the book Redesigning Higher Education: Systemic Integration and Cluster Based Learning, emphasizing systemic approaches to educational reform.
With a background in organizational and personal growth, Howard continues to drive impactful change not only through his consulting work but also as a co-founder of Fathers Forever, supporting those who have experienced the loss of a child.
Howard is a graduate of University of Binghamton and long-time student of many modalities of organizational and professional growth, including the speech act theories of Fernando Flores, the pioneering culture work of Edgar Schein and the transformational programs of the Hoffman Institute.
His extensive experience, coupled with his ability to connect with diverse audiences, positions him as a sought-after speaker and consultant committed to shaping the future of education.

Chris Abayasinghe
Tuesday General Session
Chris Abayasinghe was appointed Associate Vice President for Finance and Business Operations in July 2024. In this capacity, he has oversight of the planning and execution of financial and business operations functions that support Northeastern’s growing global university system. He is a key financial trajectory strategist, cultivator of business partnerships and operations executive providing leadership to Northeastern Dining, Corporate Sponsorships, Bookstore, Parking, Transportation, Retail Real Estate, Mail, Print, and Auxiliary Enterprises. Further, Abayasinghe engages the University’s lifelong learning and research enterprises in solving challenges for a variety of business partners. He joined in June 2021 as AVP for Business Services.
Prior to Northeastern, Abayasinghe served as Senior Director of Campus Dining and Auxiliary Programs at the University of Notre Dame, where he led the largest staff organization at the university with a budget responsibility in excess of $70 million annually, supported by a team of senior leaders and over 800 staff. In that role, he was challenged to redevelop the business services model, including building a new brand, investing in new facilities, improving financial performance, and positioning the program for service excellence. As a thought partner with Fighting Irish Athletics, Abayasinghe led a series of commercialization activities that built key strategic industry partnerships and enhanced revenue streams. Previously, he held a similar position at Williams College and worked in consulting with Sodexo Services.
He is a Northeastern alum (MBA’13) and along with his wife, Tiranthi, are proud parents of three children.

Pat Bando
Tuesday General Session
As Associate Vice President of Auxiliary Services at Boston College, Pat Bando is responsible for the university's enterprise operations that include dining services, catering, athletic concessions, event management, retreat and conference centers, bookstores, vending, campus debit card services, print services, and transportation & parking services.
The Auxiliary departments have earned local and national recognition for achievements that include: numerous NACUFS awards for Catering, Menu Concept, Wellness & Nutrition, Sustainability and listing amongst Top Dining Halls in the nation; plus a Henry P. Kendall Foundation grant for Local & Sustainable Food Systems. Parking & Transportation Pinnacle Award from the Massachusetts Department of Transportation; and Event Management's Outstanding Institutional Achievement Award from the Association of Collegiate Conference and Event Directors.
Under Pat's leadership of Auxiliary Service (2004-present) and as Dining Services Director of Boston College (1995-2004), she has been recognized with over a dozen prestigious restaurant industry awards including inductee in the Massachusetts Restaurant Association Hall of Fame, Foodservice Operator of the Year, Women of Influence in New England, Ivy Award, National Restaurant Association Spirit Award, IFMA Silver Plate Operator of the Year Award for Colleges and Universities, Leader in Innovation Award, the National Restaurant Association Education Foundation Employer of Choice Award, and the Multicultural Food Service Hospitality Alliance's Strategic Example of Excellence in Diversity Award.
Pat further contributes to the hospitality and educational sectors via her work on the Board of Directors of the Massachusetts Restaurant Association, MRA Education Foundation Board of Directors, IFMA Advisory Council, and a former trustee of the International Gold and Silver Plate Society. She has served on The Menus of Change University Research Collaborative Board, Non-Commercial Summit Advisory Board, IFMA College & University Council, Pine Manor College Board of Trustees, and frequently called upon to assist as a judge for culinary and operational restaurant competitions.
Prior to her work at Boston College, Pat was Director of Dining at Cornell University, Ithaca, New York. Her foodservice and hospitality career experience also include Trump Plaza Hotel, Atlantic City, New Jersey and The New York Hospital-Cornell Medical Center in New York City. A registered dietitian nutritionist, Pat received her Bachelor of Science degree in dietetics from Michigan State University and her Master of Arts degree in food service administration from New York University.

Kristian Klinger
Tuesday General Session
Kristian Klinger, Vice President of Auxiliary Services, joined Boston University in October 2022, bringing over 30 years of servant-leadership experience in hospitality and auxiliary services. Previously, he served as Senior Associate Vice President of Auxiliary Services at Syracuse University, overseeing various operations including Dining Services, Housing, Meal Plan, I.D. Card Services, Parking and Transportation Services, Real Estate, Lodging and more.
Prior to Syracuse, Kris spent 11 years as Assistant Vice President of Auxiliary Services at the University of Southern California (USC). He also taught an introduction to foodservice class as part of a Master’s in Dietetics program at the USC Davis School of Gerontology. Kris holds an EdD from USC Rossier School of Education, an MBA from USC Marshall School of Business, and a bachelor’s degree in German and International Relations from USC Dornsife College of Letters, Arts, and Science. Additionally, he is a veteran of the United States Marine Corps where he proudly served our country as an air traffic controller.
As Vice President for Auxiliary Services at BU, Kris and his team oversee Food Services and Convenience Stores, Housing, Parking and Transportation, Events & Conferences, Agganis Arena, Fitness & Recreation Center, Barnes & Noble @ BU, Vending Services, and Trademark and Licensing. As Auxiliary Services touches nearly every aspect of university life, Kris and his team collaborate with other campus and community leaders to advance a number of key initiatives in an effort to enhance the living and learning experience for the University’s diverse student population.

Bill Guerrero
Tuesday General Session
Previously, he was the vice president for finance and administration / CFO at Springfield College in Springfield, MA where he issued a $120M Green Bond, and CFO at Ithaca College in Ithaca, NY where he managed the $450M endowment with a focus on ESG strategies.
He was also the CFO at Albertus Magnus College and the CFO at the Foote School in New Haven, CT. His responsibilities have covered all areas of higher education operations including finance, accounting, budget, athletics, human resources, endowment management, facilities management, information technology, auxiliary enterprises, environmental sustainability, and risk management.
His most proud of reducing cost of attendance to the students he served while achieving positive operating budgets and margins each year at each institution he served.
He often speaks nationally on topics such as digital transformation, change management, risk management, entrepreneurship, non-tuition revenue, student retention, Name Image and Likeness (NIL), and the overall financial sustainability and business model of higher education, and can be heard on numerous podcasts on these numerous subject matters as well as a contributor to various national publications.
He has also served as an adjunct faculty for many years teaching accounting, finance, business ethics, workforce dynamics, and entrepreneurship, primarily helping numerous start-up businesses supporting colleges such as well as the founder/President of Purchase Park 2 Fly, a discount airport parking business serving Westchester County Airport. He was the head baseball coach for D3 Purchase College, SUNY, achieving numerous accolades. He has BA in Communications from the University of Connecticut, MBA in Finance & Entrepreneurship at Sacred Heart University, and finishing his DBA at Grand Canyon University preparing to defend his dissertation on ESG investments. He serves on numerous for-profit and not-for-profit boards, including the Eastern Association of College University Business Officers (EACUBO), and was previously the President of the National Association of College Auxiliary Services (NACAS) East and SUNY Auxiliary Services Association (SASA).

Jonathan Kukta
Tuesday General Session - Moderator
Jonathan serves in a dual role as the Director of Strategic Initiatives in the Office of the Senior Vice President for Finance and Business/Treasurer. In this capacity, he coordinates training, development, engagement events, DEIB programs, special projects, strategic planning, and communication for the 7,300 employees in Finance and Business. In addition, he also serves as the Senior Director of Regional Campus Relations in the Office of the Vice President for Commonwealth Campuses, providing operational support to Penn State Berks, DuBois, Hazleton, Schuylkill, Scranton, and Wilkes-Barre. In this role, he collaborates with the chancellors on strategic and master campus planning, administration, space management, facility planning, and government and community relations.
Before this role, Jonathan served as the Director of Business Services and Operations at Penn State Schuylkill, where he was responsible for facilities, operations, information technology, telecommunications, risk management, sustainability, emergency management, conference services, real estate, events, community outreach, local government relations, and acted as the liaison to University Police and Public Safety (UPPS), Housing and Food Services (HFS), and Barnes & Noble.
Jonathan joined Penn State in 2002 as Assistant Director at Penn State Berks. In 2007, he became the Director of Housing and Food Services for Penn State Hazleton, Schuylkill, Wilkes-Barre, and Scranton. In 2017, he assumed the Director of Housing and Food Services position at Penn State Berks, Schuylkill, and Lehigh Valley. In 2021, he was appointed Director of Business Services and Operations at Penn State Schuylkill.
Jonathan has also served as an adjunct faculty member since 2008, teaching courses in Human Resources, Marketing, and Hospitality Facility Operations and Design. He has also served as a guest writer for On-Campus Hospitality Magazine.
Kukta holds a Master of Business Administration from Alvernia University and a Bachelor of Science in Hospitality Management from Penn State University. He is also a Certified Auxiliary Service Professional (CASP).
Jonathan has been involved with the National Association of College Auxiliary Services (NACAS) for twenty years and currently serves as the President of the East Region on the Board of Directors. In 2020, he was awarded the association's Rising Star Award, which represents 250 colleges and universities across thirteen U.S. states and Canada. At Penn State, Kukta has received several accolades, including the 2011 Finance and Business Quality Service/Quality People Leadership Award, the 2013 Finance and Business Quality Service/Quality People Coaching and Mentoring Award, the 2015 Penn State Hazleton Student Government Association Service to Student Award, the 2017 HFS William H. Reiber Outstanding Management Award, and the 2017 Penn State Schuylkill Outstanding Alum Award.
In his community, Kukta serves on the Orwigsburg Planning and Zoning Board, the Greater Schuylkill Haven Area Business Association, Schuylkill Haven Unified, and volunteers at the Orwigsburg Public Library.
Previously, he was the vice president for finance and administration / CFO at Springfield College in Springfield, MA where he issued a $120M Green Bond, and CFO at Ithaca College in Ithaca, NY where he managed the $450M endowment with a focus on ESG strategies.
He was also the CFO at Albertus Magnus College and the CFO at the Foote School in New Haven, CT. His responsibilities have covered all areas of higher education operations including finance, accounting, budget, athletics, human resources, endowment management, facilities management, information technology, auxiliary enterprises, environmental sustainability, and risk management.
His most proud of reducing cost of attendance to the students he served while achieving positive operating budgets and margins each year at each institution he served.
He often speaks nationally on topics such as digital transformation, change management, risk management, entrepreneurship, non-tuition revenue, student retention, Name Image and Likeness (NIL), and the overall financial sustainability and business model of higher education, and can be heard on numerous podcasts on these numerous subject matters as well as a contributor to various national publications.
He has also served as an adjunct faculty for many years teaching accounting, finance, business ethics, workforce dynamics, and entrepreneurship, primarily helping numerous start-up businesses supporting colleges such as well as the founder/President of Purchase Park 2 Fly, a discount airport parking business serving Westchester County Airport. He was the head baseball coach for D3 Purchase College, SUNY, achieving numerous accolades. He has BA in Communications from the University of Connecticut, MBA in Finance & Entrepreneurship at Sacred Heart University, and finishing his DBA at Grand Canyon University preparing to defend his dissertation on ESG investments. He serves on numerous for-profit and not-for-profit boards, including the Eastern Association of College University Business Officers (EACUBO), and was previously the President of the National Association of College Auxiliary Services (NACAS) East and SUNY Auxiliary Services Association (SASA).
Sponsorship Opportunities
Diamond Sponsor Registration
Rate: $10,000
Regular Rate Deadline: June 13, 2025
Includes up to 8 company representative conference registrations.
Platinum Sponsor Registration
Rate: $6,000
Regular Rate Deadline: June 13, 2025
Includes up to 6 company representative conference registrations.
Gold Sponsor Registration
Rate: $4,000
Regular Rate Deadline: June 13, 2025
Includes up to 4 company representative conference registrations.
Silver Sponsor Registration
Rate: $3,000
Rate Deadline: June 13, 2025
Includes up to 2 company representative conference registrations.
Non-Exhibiting Business Partner
Rate: $1,100
Regular Rate Deadline: June 13, 2025
Access to the conference limited to all general sessions, keynote(s), education sessions, and evening networking events only (inclusive of the opening and closing events).**
**Does not include access to the Business Partner SHOWCASE, and sponsorship fee grants registration for one person only.
Additional Business Partner Registrations
Rate: $600
Regular Rate Deadline: June 13, 2025
Business Partner Sponsorship Details
Diamond $10,000
- Admittance to all educations sessions and events including the Opening Reception, NACAS Town Hall, Hospitality events, Closing Event, as well as Entrance to the Business Partner Exchange and Exhibits (with one 6' table), Breakfast and Lunch meals both Monday and Tuesday and abundant networking opportunities.
- Up to 8 company representative conference registrations
- Named sponsor at the conference of one of the following: Sunday Opening Event, Tuesday Closing Event, Keynote Sessions, Annual Business Meeting Luncheon
- Opportunity to speak at events where business partner is a named sponsor
- Upgraded to “Feature Status” with recognition in conference materials, and/or app
- Sponsorship of events at conference, including educational sessions and/or breaks (may co-sponsor)
- Opportunity to speak at events where business partner is a named sponsor
- Sponsorship of events at conference, including educational sessions and/or breaks (may co-sponsor)
- Display space in Business Partner Expo Hall
- Listing on NACAS East website with link to business
- Listing in conference materials, and/or app
- Recognition in on-site signage
- Access to list of attendees prior to the conference (pre and post)
- Business Partner Showcase Package - (10x10 booth space, one (1) 6” table, two (2) chairs)
Platinum $6,000
- Admittance to all educations sessions and events including the Opening Reception, NACAS Town Hall, Hospitality events, and Closing Event, as well as Entrance to the Business Partner Expo and Exhibits (with one 6' table), Breakfast and Lunch meals both Monday and Tuesday and abundant networking opportunities.
- Up to 6 company representative conference registrations
- Sponsorship of events at conference, including educational sessions and/or breaks (may co-sponsor)
- Opportunity to speak at events where business partner is a named sponsor
- Sponsorship of events at conference, including educational sessions and/or breaks (may co-sponsor)
- Display space in Business Partner Expo Hall
- Listing on NACAS East website with link to business
- Listing in conference materials, and/or app
- Recognition in on-site signage
- Access to list of attendees prior to the conference (pre and post)
- Business Partner Showcase Package - (10x10 booth space, one (1) 6” table, two (2) chairs)
Gold $4,000
- Admittance to all educations sessions and events including the Opening Reception, NACAS Town Hall, Hospitality events, Closing Event, as well as Entrance to the Business Partner Expo and Exhibits (with one 6' table), Breakfast and Lunch meals both Monday and Tuesday and abundant networking opportunities.
- Up to 4 company representative conference registrations
- Sponsorship of events at conference, including educational sessions and/or breaks (may co-sponsor)
- Display space in Business Partner Expo Hall
- Listing on NACAS East website with link to business
- Listing in conference materials, and/or app
- Recognition in on-site signage
- Access to list of attendees prior to the conference (pre and post)
- Business Partner Showcase Package - (10x10 booth space, one (1) 6” table, two (2) chairs)
Silver $3,000
- Admittance to all educations sessions and events including the Opening Reception, NACAS Town Hall, Hospitality events, and the Closing Event, as well as Entrance to the Business Partner Expo and Exhibits (with one 6' table), Breakfast and Lunch meals both Monday and Tuesday and abundant networking opportunities.
- Up to 2 company representative conference registrations
- Display space in Business Partner Expo Hall
- Listing on NACAS East website with link to business
- Listing in conference materials, and/or app
- Recognition in on-site signage
- Access to list of attendees prior to the conference (pre and post)
- Business Partner Showcase Package - (10x10 booth space, one (1) 6” table, two (2) chairs)
Our Venue
The Hilton Boston Park Plaza is our venue for the 2025 NACAS East CX Conference. Situated in the heart of Boston, this historic and elegant venue combines timeless sophistication with modern amenities, creating the perfect environment for engaging sessions, networking opportunities, and dynamic discussions. With its prime location near the city’s iconic landmarks, attendees will also have convenient access to Boston’s rich history and vibrant culture. This exceptional venue sets the stage for an unforgettable conference experience.
An email will be sent upon registration with the hotel booking link.
The 2025 NACAS East CX begins in...
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