Clinmateaction (1)

The NACAS Climate Action Lab taking place on October 29, 2024, is a pioneering initiative designed to position university and college food services at the forefront of the transition to a climate-positive economy. This one-day summit at NACAS C3X will convene industry leaders, innovators, and stakeholders to drive transformative actions and practical solutions for achieving net-zero or carbon-positive food service operations.

Matthew Dicks

Internationally Bestselling Author, Champion Storyteller, and Award-Winning Teacher

Storyworthy Strategies to Grow Your Business and Brand

Dr. Carla McKnight

Vice President of Organizational Development and Human Resources, Valencia College

From Now to Next: Leading Transformational Change from Where You Are

Discover the Best Resort in Kissimmee, Florida

Uncover a one-of-a-kind, enchanting Kissimmee Florida hotel. Gaylord Palms Resort and Convention Center is an upscale Kissimmee Water Park Resort, featuring a premier location minutes from Walt Disney World® and Universal Orlando Resort™. Appreciate the convenience of everything from this Kissimmee Florida resort, whether you're traveling for work or play. Start your stay at the soaring glass atriums showcasing Florida's diverse landscapes, from the historic, cobblestone streets of St. Augustine to the picturesque, vibrant colors of Key West. Treat your children to Cypress Springs Water Park or savor the time to yourself at the outdoor South Beach pool with a whirlpool spa. Delight your taste buds with exquisite cuisine at our nine on-site restaurants, inspire new ideas in 400,000 square feet of meeting space and unwind in one of the Emerald Bay hotel rooms with floor-to-ceiling windows overlooking Kissimmee. Discover extraordinary moments in Kissimmee, FL.

Room Rates & Booking Policies

Room Rates: $261 plus 14.5% tax, plus $38 resort fee per night for a standard room
Room Cutoff Date: Wednesday, October 2, 2024
Booking Policy:
- A limited number of rooms are available at the Gaylord Palms in Orlando Fl, Rooms must be booked prior to October 2, 2024, to qualify for the group rate and are subject to availability. After the cut-off date, additional reservations will be accepted on a space-available basis
- A deposit of one night’s room plus tax at the time of making the reservation is required.
- Final payment is due on the day of arrival.
- Hotel registration link will be sent after you register for C3X
Cancellation Policy: Deposits are refundable for cancellations 3 days/72 hours prior to arrival date.

Registration Type	Early Bird Rate	Regular Rate	Early Bird Deadline
Member Full Registration	$895	$995	August 30, 2024
Member Day Registration	$325	$425	August 30, 2024
Guest Pass	$400	$500	August 30, 2024
3X Registration (Group of 3 discount)	$2250	$2550	August 30, 2024
Business Partner	$1750	$1850	August 30, 2024
Business Partner Day Registration	$700	$800	August 30, 2024

Registration Type	Early Bird Rate	Regular Rate	Early Bird Deadline
Non-Member Full Registration	$1095	$1295	August 30, 2024
Non-Member Day Registration	$500	$600	August 30, 2024
Guest Pass	$500	$600	August 30, 2024
Non-Member Business Attendee Registration	$2250	$2350	August 30, 2024
Non-Member Business Attendee Day Registration	$900	$1000	August 30, 2024

Conference Mobile App 1 Available - $20,000 - SOLD OUT

The Conference Mobile App provides real time access to an agenda with the schedule of events and sessions, speaker profiles and bios, maps and directions to the conference venue, information about exhibitors and sponsors, and a social networking platform that allows attendees to connect with each other.• One full conference delegate registration
Splash screen featuring sponsor on mobile app landing page
Company logo on signage, mobile app, conference website with link
Company profile on the conference mobile app
On screen recognition
One message sent via the Conference Mobile App post-conference thanking the sponsor
App help desk table

Keynote and Session Sponsor - $15,000

Opening General Session/Keynote - 2 Minute Introduction and 1 Minute BP Video - SOLD OUT
Closing General Session/Keynote - 2 Minute Introduction and 1 Minute BP Video

Hotel Key Cards with Business Partner Logo - $9,000 - SOLD OUT

Your brand's key to leaving a lasting impression on guests throughout their stay. These custom-designed cards serve as daily reminders of your brand, offering prime advertising space right at guests' fingertips every time they enter their room.

Exhibit Hall Escalators - Decals - 1 Available - $5,500

Exhibit Hall Rotunda - 2 3 Sets Available - $5,000

Stand out with strategically-placed column wraps in the Exhibit Hall Rotunda.

Your column wrap will fill the entire space with your message.

Column wrap sponsorships are sold in sets of 2 columns.

Window Clings - Convention Center (Per Window) - 3 Available - $3,500

Both levels of the convention center feature walls of
windows which overlook the beautifully landscaped
exteriors of the hotel.

Escalator Landing - 1 Available - $2,500 - SOLD OUT

NACAS Foundation Flip A Coin Sponsorship - 1 Available - $1,000 - SOLD OUT

Dr. Bridget Burns: Innovating Higher Education for the new normal

Discover innovations in higher education from the woman who founded this groundbreaking lab for student success and has data and knowledge to share.

Fireside Chat with Former College President Dr. Johnnetta B. Cole

Soak in the wisdom of this extraordinary scholar, educator, and advocate who will inspire you to strive for positive change in higher education and beyond.

Dr. Kimberley Amirault-Ryan: Excellence: The Winners' Traits

Kimberly is a highly sought-after Performance Consultant to the NHL, NBA, and Olympians – and she wants to show you how to build winning teams, manage conflict, and excel under pressure.

Accommodating Student Needs and Elevating Satisfaction - Analyzing Feedback from over 60,000 Students

Delve into advanced strategies for accommodating diverse student needs and elevating overall satisfaction levels through a comprehensive analysis of feedback collected from over 60,000 students.

Cancellations and Refunds

Requests for cancellations and refunds must be submitted in writing. Requests can be submitted via email to info@nacas.org.

Refund requests will be processed after the conference. Please allow 4-6 weeks post-conference for your refund to be processed.

Cancellations received up to September 23, 2024, will be refunded minus a processing fee of $95.
Cancellations received after September 23, 2024, will not receive a refund.

Transfers and Rollovers

Registrations may be transferred/applied/deferred to another event or person if written notice is received more than one business day prior to the event start date. There is no charge for transferring a registration to another individual. Registrations being rolled over to future conferences are subject to a processing fee of an additional $75. Once a Rollover is processed, the Rollover is deemed non-refundable. Rollovers may not be deferred for more than one year. Payment can be made by check or credit card. Please contact the NACAS Office at info@nacas.org to coordinate either a transfer or rollover.

Notice: If NACAS must cancel this conference for any reason, liability is limited to the registration fees paid only. NACAS is not responsible for other expenses incurred, including travel and accommodation fees.

C3X2024-FullColorTSP

Cultivate Campus Commerce

Do campus business differently. Work smarter, with more impact on student success.

The C3X Annual Conference & Expo brings together over 1,000 leaders in higher education and NACAS Business Partners to share crucial knowledge and forge connections vital to their work. This year's theme, Leading Back to Our Future, reflects a shift from reactive survival mode to proactive leadership in the wake of the challenges posed by COVID-19. As we navigate through this disruption, the focus turns to charting the course for the future of the industry and driving it to greater heights.

The 2024 conference will spotlight emerging trends and opportunities, empowering professionals to articulate the significant impact of auxiliary services on student success and campus experiences. With keynote speakers igniting fresh perspectives and interactive sessions challenging conventional thinking, participants will emerge with:

Compelling narratives showcasing the value of auxiliary services in fostering student success.
New potential revenue streams for your organization.
Tactics to boost institutional and student success.
Creative and innovative approaches for talent retention and engagement.
Insights into the future of technology in auxiliary services.
New partnerships and collaborations for life-long connections

At NACAS C3X, be prepared to reimagine the future of auxiliary services and equip yourself with the tools to lead the industry forward.

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NACAS 2024 C3X
ANNUAL CONFERENCE
AND EXPO - EXHIBITING & SPONSORSHIPS

Exhibiting at NACAS C3X provides a prime platform for companies to engage with industry leaders, expand networks, and enhance brand visibility in the higher education sector.

Extensive Networking

Engage in extensive networking opportunities throughout the conference, including designated networking sessions, receptions, and social events, allowing you to forge valuable connections and partnerships with industry professionals.

Dedicated Exhibit Time

Take advantage of dedicated exhibit time, providing uninterrupted opportunities to showcase your products and services directly to decision-makers and influencers in the higher education auxiliary services sector.

Brand Visibility

Maximize brand visibility and recognition by showcasing your company's offerings to a targeted audience of leaders and influencers in the higher education community, establishing your brand as a trusted and innovative partner in the industry.

View Current Exhibitors and Business Partners

	Premium 10x10 Booth - SOLD OUT	Standard 10x10 - Non-Refundable Booth	Gold Sponsorship Booth Add-On	Silver Sponsorship Booth Add-On
	New $ 4,400	$ 3,950	$ 2,250	$ 750
Includes
Prime Location On Exhibit Floor This booth will be located near historically high traffic areas of the exhibit hall			N/A	N/A
One (1) full registration to Orlando			N/A	N/A
Each additional 10 x 10 will include One (1) additional registration (i.e., 10×20 booth will include two (2) registrations)			N/A	N/A
Two (2) booth personnel to Orlando (the booth staff registrations can be upgraded for $500 each to a full conference registration)			N/A	N/A
Pre & Post-conference attendee list for both Attendees and Business partners Listing on the C3X website and mobile app			N/A	N/A
8’ High Draped Backwall – Colors: Black			N/A	N/A
3’ High Draped Side rails – Color: Black			N/A	N/A
One (1) 6’ Draped Table – Color: Black Two (2) Side Chairs			N/A	N/A
One (1) 6’ Draped Table – Color: Black Two (2) Side Chairs			N/A	N/A
One (1) Wastebasket			N/A	N/A
One (1) 7” x 44” Identification Sign with Company Name & Booth Number			N/A	N/A
Sponsored Add-On
Two (2) additional booth personnel (the booth staff registrations can be upgraded for $500 each to a full conference registration)	N/A	N/A
Two (2) additional full conference registrations to Orlando	N/A	N/A
App push notifications - Scripted and sent by NACAS	N/A	N/A
Marketing Collateral Distribution Post Conference Digitally	N/A	N/A
Company logo on signage, mobile app and conference website with hyperlink	N/A	N/A
Company profile on the conference mobile app	N/A	N/A
One (1) additional booth personnel to Orlando (the booth staff registrations can be upgraded for $500 each to a full conference registration)	N/A	N/A
One (1) additional full conference registrations to Orlando	N/A	N/A

As a first time attendee, it was a great networking opportunity with like-minded peers. Loved to hear what other universities and colleges are doing in this space. Will definitely attend again.

Karen Gallimore

Assistant Director, Conference & Events Services - University of Toronto, Scarborough

Many of us in this space feel isolated on our campuses. NACAS brings like-minded and like experienced people together to share and learn. Its like an oasis.

Jude Kiah

Student Affairs CFO/Asst Vice Chancellor - TCU

I love the NACAS C3X conference because of the networking and idea sharing with my peers. If I can make one connection or take one idea or practice back to my campus, I consider it a success and worth the value.

Pam Burke

Director of Auxiliary Services - Shenandoah University

As a first time attendee, I found C3X to be a very welcoming environment where I made connections with new colleagues. The keynote speakers at this event were by far the best I've experienced at any professional conference.

Jeremy Leiferman

Associate Vice Chancellor for Student Life - University of Minnesota Duluth

C3X is a great event to attend if you are looking to engage with the decision-makers and
thought leaders responsible for all aspects of the student and facility experience on campus.
The relationships and experiences obtained from spending time on campus are the cornerstone of higher education. The people that attend C3X nurture the world's brightest minds and future leaders. - Jordan Parsons, CEO, Benbria

A great opportunity to learn about hot topics within all auxiliary areas. - Ryan Greene, Senior Director, Tech Dining, Georgia Tech

NACAS C3X has always exceeded my expectations providing focused topical sessions,
fantastic speakers and an exceptional platform to network with peers! - Dave Smith, Director, Retail Services, Fanshawe College

NACAS C3X is an inclusive, thought-leading and highly engaging experience for everyone who attends; from first-timer to a seasoned attendee, and from business partner to institutional
member - Jennifer Gray, Director of Student Union & Event Services, UNLV

As a business partner, we call NACAS our Super Bowl every year because of the wide array of
decisions makers who attend every year. - Griffin Harrington, CEO, RecRe

Fantastic space to share ideas, learn, and gain excitement and energy for the work we do. - Klara Kovarova, Associate Dean, Residence Life, University of Toronto

Great opportunity to connect, interact, and share with, as well as learn from colleagues and
business partners throughout the higher education/auxiliary services landscape. - Eddie Daniels Assistant Vice President for Business Services, University of Florida

2024 C3X Call for Programs - Submission Deadline: July 15, 2024

C3X educational sessions are the backbone of our conference. The 2024 conference will focus on Leading Back to Our Future.

For the past three years, COVID 19 has essentially forced the world to be in a reactive state for survival. Auxiliary services in the higher education industry realized a huge impact to its environment that forced rapid change with little to no time to strategize or focus on the future. Now that the industry has navigated through that disruption, it is time to refocus efforts back to leading the future of the industry and being a catalyst for propelling the industry forward and to even greater heights.

This year’s conference will include content and an overall experience that will illuminate future trends and opportunities for the profession to tell its story of advancing campus experiences and enriching the quality of life for students on campus as well as beyond graduation.

Please direct questions about submitted C3X proposals to submissions@nacas.org.

To submit an abstract please click Create Account. You will prompted to create an account to complete your submission. This is not associated with your NACAS login.

Details & Deadlines

May 15: Call for Programs opens
July 15: Call for Programs closes
August 19: Speakers will be notified of submission status
September 15: Accepted speakers must be registered for the conference
October 1: Speakers must upload presentation materials (e.g. PowerPoints, drafts, outlines, handouts)

Submissions & Session Information

We are seeking education that provides auxiliary services with the information, resources and tools that help guide the future of business operations as well as help students become more engaged in their campus environment, more successful in their college experience, and more likely to stay enrolled in the institution.

Studies show that adult learners respond best to education that provides actionable takeaways, session interaction, and peer to peer engagement. Please indicate how you plan to incorporate these components in your submission to present in one of the formats noted below. Please note that NACAS will provide opportunities for audience response through polling which is one option you can leverage for session interaction.

**Industry Roundtable discussion

45 Minutes

This session fosters peer to peer learning and engagement. The speaker will present a number(three-five) of topics (e.g. overcoming staffing challenges, innovative revenue opportunities, leveraging technology advancements) to the attendees for an open discussion.

**Business Case Discussion

45 Minutes

The speaker presents a business operations case scenario highlighting a situation, event, and/or process and takes the audience through the journey of how to manage the scenario for best outcomes.

**Point/Counterpoint

45 Minutes

This debate style session will focus on two points of view (supporting and opposing) about an issue or resolution in evolving trends in auxiliary services related to any of the topic areas for this year’s conference. The session should include the two presenters with opposing views and a moderator.

Panel session

45 Minutes

This multiple presenter format will feature a discussion among three-four panelists. The session facilitator will have 5-10 minutes to walk the audience through an overview of the topic. This will be followed by a robust question and answer discussion among the panelists. The final 15 minutes will be a facilitated audience Q&A.

**In Conversation With

45 Minutes

In this interview-style format, a facilitator and industry expert will have the opportunity to discuss a trending topic and how they have applied knowledge, attitude, and skills for effective results. Ideally, the facilitator will guide the speaker to introduce a scenario where they have been able to foster good outcomes. The facilitator will ask pertinent questions and engage the audience in the discussion. Submissions to this format must include the names of both the facilitator and the speaker.

Standard Presentation with Q&A

45 Minutes

The speaker presents a traditional session which includes time for audience question and answer.

Data Analysis

Demonstrating value beyond revenue contribution (story telling)
Data analysis to support decision making
Analysis of cashless vs non cashless

Financial Management

Cost saving measures
Resources for brand new programming
Managing the ongoing increase of cost of labor
Inflation

Revenue Drivers

Alternative revenue streams
More revenue opportunities with declining enrollment
Balance of revenue generation and student support services

HR Management

JEDI (Justice, Equity, Diversity, and Inclusion)
Staffing shortages
Employee development
Succession planning – next generation of professionals
Recruitment and retention
Multi-generational management (habits of new generation)
Post-pandemic workplace

Operational Areas

Student housing crisis
Future of learning resources
Bookstore operations - equitable access
Digital bookstore (how to manage transition)
Food service (food insecurity)
Parking (policies, revenue challenges, climate control, EV charging)
Meal plan management (DOE proposal)
How to make self-operated services more profitable
Renovations/construction versus inflation and rising labor costs

Technology

How does going digital impact services
AI integration in services and operations
Emerging Professional (fewer than 5 years experience)
Mid-level (5 plus years with minimal oversight responsibilities)
Senior Executive (5 plus years with multiple oversight and decision making responsibilities)

Proposal Submission

Please include the following:

Session Format: Select among one of the following formats noted above.
Session Title: Limited to 25 words or less
Actionable takeaways: List up to three practical takeaways the audience will gain for immediate action in their practice setting.
Session Description: Provide a summary of the session. Limited to 300 words or less.
Presenter name, title, institution/company, and bio
High-resolution headshot
Learning Level: Note which learning level your session will be designed to reach. See above for descriptions.

Presenter Requirements:

All presenters must register for at least one Day Pass during the conference.
All presenters must plan to attend C3X and cover their own travel costs. Guest rates do not apply.
Exhibiting NACAS Business Partners are welcome to submit sessions. Business Partners who submit are encouraged to co-present with an institution. Business Partner presenters must have an active membership but are not required to exhibit.
Presenters must sign and agree to the NACAS speaker policy.

To submit an abstract please click Submit Abstract. You will need to create an account to complete your submission. This is not associated with your NACAS login.

Friday, October 25

8:00AM - 5:00PM

Staff Office

5:00PM - 7:30PM

NACAS National BOD Reception and Dinner (Current Board)

Invite Only

Saturday, October 26

8:00AM - 5:00PM

Staff Office

8:00AM - 10:00AM

NACAS Foundation Board Meeting with Breakfast

Invite Only

9:00AM - 10:15AM

NACAS New BOD Orientation

10:30AM - 12:00PM

NACAS National BOD Meeting (With Regional Presidents and new BOD members) with Lunch

Invite Only

11:00AM - 4:00PM

Registration

11:00AM - 11:30AM

C3X Planning Committee Kick Off Meeting

Invite Only

11:30AM - 12:00PM

Volunteer Orientation

12:30PM - 1:30PM

LTM Networking

12:00PM - 5:00PM

Tours

Valencia College and University of Central Florida

1:30PM - 3:30PM

LTM Meeting

4:00PM - 5:30PM

Regional Board Meeting - Central

Invite Only

4:00PM - 5:30PM

Regional Board Meeting - East

Invite Only

4:00PM - 5:30PM

Regional Board Meeting - South

Invite Only

4:00PM - 5:30PM

Regional Board Meeting - West

Invite Only

6:30PM

Regional Board Dinners

Invite Only

Sunday, October 27

6:30AM - 6:00PM

Staff Office

7:00AM - 6:00PM

Registration

8:00AM - 9:30AM

First Time Attendee Breakfast

8:00AM - 12:00PM

Canada Lab

8:00AM - 5:00PM

Volunteer Lounge

8:00AM - 5:00PM

Speaker Ready Room

9:00AM - 9:45AM

10:00AM - 10:45AM

11:00AM - 11:45AM

11:00 AM - 12:00PM

BOD Transfer of Knowledge Meetings

12:00PM - 1:00PM

Lunch on your own

1:00PM - 1:30PM

Opening Entertainment, Welcome Address and Awards

1:30PM - 2:30PM

Opening Keynote

2:30PM - 3:00PM

Networking Break with Refreshments

3:00PM - 3:45PM

Concurrent Session 1: Recipe For Change: Cooking Up a New Way of Thinking

Session Topic: Operational areas - How to make self-operated services more profitable

Speaker:

Brett Jackson, CASP, CPA, Associate Vice President, Auxiliary Services and CFO, UGA Foundation, University of Georgia - Athens

3:00PM - 3:45PM

Concurrent Session 2: Supporting the Whole Student: Three Universities on Maximizing Campus Store Impact

Session Topic: Revenue drivers - Balance of revenue generation and student support services

Speaker:

Jason Cook, Chief Marketing Officer, Baylor University

3:00PM - 3:45PM

Concurrent Session 3: Internal Branding & How Campuses can Secure Spend, Savings and Internal Branding

Session Topic: Financial management - Cost saving measures

Speaker:

Myra Haley, National Sales Manger, Club Colors

Rachel Skipworth, Bookstore & Licensing Program Manager, University of North Carolina at Charlotte

3:00PM - 3:45PM

Concurrent Session 4: Telling Our Story – The NABSD Experience

Session Topic: Data analysis - Demonstrating value beyond revenue contribution (story telling)

Speaker:

Steven Morrow, Deputy Directory of Retail & Merchandise Operations, Naval Academy Business Services Division

3:00PM - 3:45PM

Concurrent Session 5: Student Satisfaction with Food Service by Type of Meal Plan

Session Topic: Operational areas - Meal plan management (DOE proposal)

Speaker:

Jeff Dover MBA, ISHC, CMC, FSCI, Principal, fsStrategy Inc.

3:00PM - 3:45PM

Concurrent Session 6: CASP

Session Topic: CASP Informational Session

Speakers:

Dr. LeVita Bassett, CASP, Operations Manager, Howard University

Jerry Clemmer, CASP, Executive Director of Campus Business Services | Campus Operations, University of Richmond

Jennifer Paiotti, MBA, CASP, Associate Director Business & Operations, Xavier University

4:00PM - 4:45PM

Concurrent Session 7: How the University of Houston Has Embraced Technology to Advance Parking and Transportation Services

Session Topic: Technology - How does going digital impact services

Speaker:

Neil Hart, Assistant Vice President of Parking and Transportation Services, University of Houston

4:00PM - 4:45PM

Concurrent Session 8: Future in Focus: Data-Informed, Practical Strategies to Address the Perceptions, Motivations, and Priorities of Today’s Students

Session Topic: Data analysis - Data analysis to support decision making

Speakers:

Kemar Harris, Senior Manager, Consumer and Client Insights, Sodexo

Drew Nannis, Senior Vice President of Marketing for Campus & Government, Sodexo

Angela Peterson, Associate Vice Chancellor for Campus Enterprises, North Carolina Agricultural and Technical State University

4:00PM - 4:45PM

Concurrent Session 9: We should be self-sufficent, right? What if we are wrong and how to have a fresh look at auxiliary revenue.

Session Topic: Revenue drivers - Balance of revenue generation and student support services

Speaker:

Eric Silber, MBA, CASP, Associate Vice President of Campus Operations, Concordia University Texas

4:00PM - 4:45PM

Concurrent Session 10: Inspired to Impactful: Enhancing Employee Engagement and Morale

Session Topic: HR management - Employee development

Speaker:

Johnathan Kukta, MBA, CASP, Special Assistant to the Sr Vice President for Finance & Business, Pennsylvania State University

4:00PM - 4:45PM

Concurrent Session 11: Campus Store Blueprint for Success: How CAS Standards Can Take Your Store to the Next Level

Session Topic: Operational areas - Bookstore operations - equitable access

Speaker:

Jeff Nelson, VP, Industry Collaboration & Development, National Association of College Stores

4:00PM - 4:45PM

Concurrent Session 12: AI, Robots, Ghost Kitchens, Student Learning Outcomes and Automation: What are the Next Big Ideas for Campus Dining and Catering?

Session Topic: Revenue drivers - Balance of revenue generation and student support services

Speakers:

Patrick Albritton, Associate Vice President - Auxiliary Services, Texas Tech University - Lubbock

Emily Messa, CASP, PhD, Sr. Associate Vice Chancellor/Associate Vice President for Administration, University of Houston System

5:00PM - 6:00PM

Regional Reception - Central

5:00PM - 6:00PM

Regional Reception - East

5:00PM - 6:00PM

Regional Reception - South

5:00PM - 6:00PM

Regional Reception - West

6:15PM - 7:45PM

Opening Reception

Monday, October 28

6:00AM - 6:00PM

Staff Office

7:00AM - 5:00PM

Registration

6:30AM - 7:15AM

Wellness Activity

Yoga

8:00AM - 9:00AM

Regional Breakfast - Central

8:00AM - 9:00AM

Regional Breakfast - East

8:00AM - 9:00AM

Regional Breakfast - South

8:00AM - 9:00AM

Regional Breakfast - West

8:00AM - 5:00PM

VIP CASP Lounge

8:00AM - 5:00PM

Volunteer Lounge

8:00AM - 5:00PM

Speaker Ready Room

9:00AM - 9:15AM

Transition Break

9:15AM - 9:45AM

General Session Announcements and Awards

9:45AM - 10:45AM

General Session: Fads Versus Trends on Campus – Student Satisfaction, Revenue Drivers, Inflation Management

Moderator:

LaNiece Tyree, MBA, CASP, Assistant Vice President, Auxiliary Enterprises, Howard University

Panelist:

Brian Browning, CASP, EMBA, Associate Vice Chancellor, Campus Operations & Real Estate, The University of Tennessee, Knoxville

Jonathan Kukta, MBA, CASP, Director of Strategic Initiatives for Finance & Business and Senior Director, Regional Commonwealth Campus Relations, Penn State

Rick Moreci, Associate Vice President for Student Auxiliary Services, DePaul University

Eileen Richey, M.A., CASP, Director of Auxiliary Services, San Juan College

10:45AM - 11:15AM

Networking Coffee Break

11:15AM - 12:00PM

Concurrent Session 13: 3-2-1 Liftoff! Mobile Credentials with University of Tennessee at Chattanooga: Steps for a Seamless Launch

Session Topic: Technology - How does going digital impact services

Speakers:

Brett Africk, Director of Sales, Higher Education, CBORD

Mary Lee King, Associate Director of Auxiliary Services, The University of Tennessee at Chattanooga

Michelle Prince, Executive Director of Auxiliary Services, The University of Tennessee at Chattanooga

11:15AM - 12:00PM

Concurrent Session 14: Building Bridges: Rethinking The Approach To Combatting Food Insecurity - The Xavier University Story

Session Topic: Operational areas - Food service (food insecurity)

Speaker:

Jennifer Paiotti, MBA, CASP, Associate Director Business & Operations, Xavier University

11:15AM - 12:00PM

Concurrent Session 15: Leveraging On-Campus Graduate Programs for the Auxiliary Workforce of the Future

Session Topic: HR management - Staffing shortages

Speakers:

Dr. Dave Louis, Professor, Educational Leadership and Policy Studies, University of Houston

Emily Messa, CASP, PhD, Sr. Associate Vice Chancellor/Associate Vice President for Administration, University of Houston System

11:15AM - 12:00PM

Concurrent Session 16: Improved Contract/Vendor Relationships with Data Analytics

Session Topic: Data analysis - Data analysis to support decision making

Speakers:

DaNesha Allen, CASP

Tom Strange, President & CEO, RevenueVision (SDG)

11:15AM - 12:00PM

Concurrent Session 17: Combining Auxiliary Services into a Bundle Program - Leveraging Data to Market Parking and Dining as One Product to Improve Commuter Students' Engagement and Experience

Session Topic: Data analysis - Demonstrating value beyond revenue contribution (story telling)

Speaker:

Nelcy Crespo, Marketing and Graphic Design Specialist, George Mason University

11:15AM - 12:00PM

Concurrent Session 18: Operating a Relevant, Impactful Campus Store: Innovative Academic and Retail Solutions to Support Students’ Academic Journey and Drive Revenue

Session Topic: Operational areas - Bookstore operations - equitable access

Speakers:

Roger Clegg, Assistant VP, Business Services, Florida International University

12:00PM - 1:30PM

Lunch in Expo Hall

1:30PM - 3:00PM

Expo Hall Activities

3:00PM - 3:15PM

Transition Break

3:15PM - 4:00PM

Concurrent Session 19: ASU Auxiliary Services through a Supply Chain Lens

Session Topic: Financial management - Cost saving measures

Speakers:

James Dwyer, CASP, Assistant Vice President Auxiliary Business Services, Arizona State University - Tempe

Timothy Maguire, Cpp, C.P.S.M., Sr. Program Director, Auxiliary Supply Chain Strategy, Arizona State University - Tempe

3:15PM - 4:00PM

Concurrent Session 20: Inspiration, Empowerment, Impact and Excellence: Post-Pandemic Leadership Styles for Auxiliaries

Session Topic: HR management - Post-pandemic workplace

Speakers:

Temesgen Araya, Assistant Vice president, Dining and Auxiliary Operations, Williams College

Kris Klinger, EdD, Vice President, Boston University Auxiliary Services

Burt Woolf, EdD, Transformative Leadership Services for Higher Education

3:15PM - 4:00PM

Concurrent Session 21: Innovating for Success: A University’s Journey to a New Bookstore Management Model

Session Topic: Operational areas - Bookstore operations - equitable access

Speakers:

Matthew Hillman, Chief Customer Officer, RedShelf

Raphaella Prange, VP of Student Life, Maryville University

Steve Mendez, Marketing Manager, RedShelf

3:15PM - 4:00PM

Concurrent Session 22: "How Did This Happen?": The Uncharted Path of the Higher Education Auxiliary Professional

Session Topic: HR management - Employee development

Speakers:

Jennifer Gray, Director, Student Union & Event Services, University of Nevada Las Vegas

Thomas Sekayan, CASP, M.Ed., Chief Operating Officer, California State Polytechnic University Pomona

Elysa Reichert, Auxiliary Services Manager, Gonzaga University

3:15PM - 4:00PM

Concurrent Session 23: Power in Partnership: Elevating Campus Dining Marketing through Strategic Collaboration and Data-Driven Insights

Session Topic: Data analysis - Demonstrating value beyond revenue contribution (story telling)

Speakers:

Aliya Rinaldi, Associate Director of Marketing and Communications, George Mason University

Sofya Vetrova, Director of Marketing, Sodexo

3:15PM - 4:00PM

Concurrent Session 24: A Place at Our Table: Launching a Staff DE&I Program

Session Topic: HR management - JEDI (Justice, Equity, Diversity, and Inclusion)

Speaker:

Amanda Ewing, MA, Director, Diversity & Inclusion, University of Michigan Dining

4:00PM - 4:30PM

Networking Refreshment Break in Expo Hall

4:45PM - 5:30PM

Concurrent Session 25: Where We Eat Matters: The Importance of Space Design in Building Belonging on Campus

Session Topic: Revenue drivers - Balance of revenue generation and student support services

Speakers:

Janelle Craft, Sr. Director of Marketing and Student Experience Development, Compass Group USA

Salli Darden, Chief Brand Officer, Chartwells Higher Education Dining Services

Kelsey Finn, Vice President for Strategic Initiatives, Compass Group USA

Jeremy Schenk, EdD, Associate Vice President of Student Affairs, Northwestern University

Jan van den Kieboom, Founder and Architect, Workshop Architects

4:45PM - 5:30PM

Concurrent Session 26: Pioneering the Future of Access: Auxiliary Perspectives on Equitable Access

Session Topic: Operational areas - Bookstore operations - equitable access

Speakers:

Lynn Ernsting, CASP, Executive Director University Services, Seattle Pacific University

Cindy Hawk, Assistant Director, University of Arizona

Larry Lee, CASP, Executive Director of Auxiliary Services, University of Colorado - Colorado Springs

Thomas Sekayan, CASP, M.Ed., Chief Operating Officer, California State Polytechnic University Pomona

4:45PM - 5:30PM

Concurrent Session 27: Where Place Meets Taste: A Fusion of Flavors and Destinations!

Session Topic: Data analysis - Demonstrating value beyond revenue contribution (story telling)

Speakers:

Kerri Sallusti, MBA, Director, Communications and Guest Experience, University of North Texas

Gina Vanacore

4:45PM - 5:30PM

Concurrent Session 28: The Value Proposition of Automated Retail Within Tight Labor Markets

Session Topic: Financial management - Cost saving measures

Speakers:

Manny Araujo, Vice President of On-Site Foodservice, Just Baked

Melanie I. Marken, Sr Manager Business Development, Self-Serv, Costa Coffee

Ralph Perez-Rogers, MBA, Executive Director, SUNY - Delhi

4:45PM - 5:30PM

Concurrent Session 29: From Storytelling to Execution: Building Engaging Employee Retreat with Campus Enterprises

Session Topic: HR management - Employee development

Speaker:

Jamal Featherstone, Director of Marketing and Communication for Campus Enterprises, North Carolina A&T State University

4:45PM - 5:30PM

Concurrent Session 30: Celebrating Smart Food Locker Milestones: Five Years of Innovation

Session Topic: Technology - How does going digital impact services

Speakers:

Ed Balint, Technology Strategy Director, Aramark

Matt Ferrell, Assistant Managing Director, Texas Tech University

George Kuzma, VP of Business Development, Gourmet Dining

Andrew Pignataro, Assistant VP Auxiliary Services, Rider University

8:00PM - 10:00PM

NACAS Hospitality Suite Supported by Aramark Collegiate Hospitality

Coastal 4

Join us at the late night Fiesta en Havana hospitality suite.

8:00PM - 10:00PM

NACAS Hospitality Suite Supported by Sodexo Campus

Coastal 5

Join us for late night Tacos and Tequila at our Hospitality Suite

Tuesday, October 29

6:00AM - 6:00PM

Staff Office

7:00AM - 7:45AM

Wellness Activity

7:00AM - 5:00PM

Registration

8:00AM - 5:00PM

VIP CASP Lounge

8:00AM - 5:00PM

Volunteer Lounge

8:00AM - 5:00PM

Speaker Ready Room

8:00AM - 10:30AM

Breakfast with Business Partners in the Expo Hall

10:30AM - 10:45AM

Transition Break

Climate Action Lab: Opening Fireside Chat

10:45AM - 11:30AM

Climate Action Lab: The Meat of the Matter- animal-source foods, nutrition, and sustainability for on-campus dining

Speakers:

Chris Hostetler

Eric Mittenthal

Jim Strickland

10:45AM - 11:30AM

Concurrent Session 31: Transforming Campus Dining: Innovating for Growth and Engagement

Session Topic: Revenue drivers - Balance of revenue generation and student support services

Speakers:

Warren Bulseco, AIA, LEED AP, Senior Vice President, Principal, WTW Architects, an AE Works Company

Joe Marro, Vice President, Operations, Mid-Atlantic Region, Aramark Collegiate Hospitality

Ross Radish, VP of Student Life & Dean of Students, Saint Joseph's University

10:45AM - 11:30AM

Concurrent Session 32: Transition – The Good, The Bad & The Ugly

Session Topic: HR management - Succession planning – next generation of professionals

Speakers:

Diana Heeren, Senior Associate Vice President for Finance, Trinity University

Amanda Gerard, Manager Institutional Support Services, University of New Mexico

Melissa Ginotti, Associate Vice President for Auxiliary Services, Montclair State University

Everett Kilcrease, Assistant Vice President, Office of Business Services, Florida State University

Ann Roebuck

10:45AM - 11:30AM

Concurrent Session 33: Break Through the Noise: Turn Business Goals into Impactful Campaigns

Session Topic: Technology - How does going digital impact services

Speaker:

Denishea Ortiz, CASP, MBA, Executive Director Marketing & Communications, Rochester Institute of Technology

10:45AM - 11:30AM

Concurrent Session 34: You've Implemented Equitable Access. Now What?

Session Topic: Operational areas - Bookstore operations - equitable access

Speakers:

Deborah Huebler, CASP, MPA, Executive Director of Auxiliary Services, University of Houston - Central

Michael Moore, Ed.D., Affiliate Research Assistant Professor, University of New Hampshire

10:45AM - 11:30AM

Concurrent Session 35: Making Meaning Out of Mobility and Parking Planning

Session Topic: Operational areas - Parking (policies, revenue challenges, climate control, EV charging)

Speakers:

Victor Hill, CAPP, MPA, Mobility and Parking Consultant, Walker Consultants

Tyrone Smiley, Ed.D., Director, Kennesaw State University

10:45AM - 11:30AM

Concurrent Session 36: The Path to Becoming an AVP: Lessons from the Trenches

Session Topic:HR management - Employee development

Speaker:

Tena Bennett, Ed.D., Assistant Vice Chancellor for Auxiliary Enterprises & Student Affairs, Southern Illinois University

11:30AM - 11:45AM

Transition Break

Climate Action Lab: Innovation Showcase

11:45AM - 1:30PM

Business Meeting, Foundation Awards, and Flip-A-Coin with Lunch

1:30PM - 1:45PM

Transition Break

Climate Action Lab: Innovation Showcase

1:45PM - 2:30PM

Climate Action Lab: Waste Not, Want Not: Tackling Single-Use Plastics and Food Waste for Sustainable Dining

1:45PM - 2:30PM

Concurrent Session 37: Equitable Futures: UIW’s Sustainable Course Material Model

Session Topic: HR management - Employee development

Speakers:

R. Will Crawford III, Environmental, Social, and Governance Director, Follett Higher Education Group

Andy Lachman, Ph.D., CASP, Manager of University Housing, Food & Mail Services, University of Hawaii at Manoa

Benjamin Miele, Ph.D., Associate Professor of English/Director of Sustainability Studies Program, University of the Incarnate Word

Michael Moore, Ed.D, Affiliate Research Assistant Professor, University of New Hampshire

1:45PM - 2:30PM

Concurrent Session 38: From Ink to Innovation: The Evolution of a Print Shop in the Age of AI

Session Topic: Technology - AI integration in services and operations

Speaker:

Shad Ross, Assistant Director of Auxiliary Services, UT Southwestern

1:45PM - 2:30PM

Concurrent Session 39: Intern Housing | A Discussion on Maximizing Space Utilization and Increasing Your Revenue

Session Topic: Revenue drivers - Alternative revenue streams

Speaker:

Corey Salem, Director of Sales & Client Success, Unique Venues

1:45PM - 2:30PM

Concurrent Session 40: Succession Planning, Strategic Direction, and the Great Resignation: navigating change in the modern higher ed workplace

Session Topic: HR management - Succession planning – next generation of professionals

Speakers:

Liz St.John, CASP, Project Manager, Collegiate Licensing and Business Services, University of Richmond

Josh Wroniewicz, CASP, Director, Business Office, University of Richmond

1:45PM - 2:30PM

Concurrent Session 41: Increasing Revenue and Delighting Students through Autonomous Services

Session Topic: Revenue drivers - Balance of revenue generation and student support services

Speakers:

David McQuillin,VP Sales & Co-Founder, Atrium Campus

Jacob Smith, Director of Auxiliary Services, Towson University

1:45PM - 2:30PM

Concurrent Session 42: Gen Z to Gen A: Transforming Campus Services for the Next Wave

Session Topic: Data analysis - Data analysis to support decision making

Speaker:

Graham Heuman, Retail Insights Lead, J.C. Williams Group

2:30PM - 2:45PM

Transition Break

Climate Action Lab: Innovation Showcase

2:45PM - 3:30PM

Climate Action Lab: Plant-Powered Campus Dining: Shifting Diets for Climate and Community Health

Speakers:

Marika Azoff, Corporate Engagement Lead, The Good Food Institute

Jennifer Channin, Executive Director, Better Food Foundation

Paige Haringa, Manager, Culinary Innovation, The Humane Society

2:45PM - 3:30PM

Concurrent Session 43: Lessons in Maintaining, Managing and Measuring Inclusive and Equitable Access Programs

Session Topic: Operational areas - Bookstore operations - equitable access

Speaker:

Marc Konesco, Senior Vice President, Sales, Ambassador Education Solutions

2:45PM - 3:30PM

Concurrent Session 44: Our evolution of technology and revenue generation for the UNT University Union

Session Topic: Revenue drivers - Alternative revenue streams

Speakers:

Samuel Dean, Associate Director Marketing & Creative Services, University of North Texas

Wendy Denman, Executive Director, University Centers & Events, University of North Texas

Richard Owens, Director Conference and Event Services, University of North Texas

2:45PM - 3:30PM

Concurrent Session 45: Demonstrating Value Beyond Revenue Contribution: The Cal Poly Corporation Rebrand Story

Session Topic: Data analysis - Demonstrating value beyond revenue contribution (story telling)

Speaker:

Ellen Curtis, Associate Executive Director of Marketing and Communication, California State Polytechnic University - San Luis Obispo

2:45PM - 3:30PM

Concurrent Session 46: Enhancing student engagement in food service with technology and fun

Session Topic: Revenue drivers - Balance of revenue generation and student support services

Speakers:

Stephen Barr, CASP, Director of Business Services, Virginia Commonwealth University

Jason Levy, CASP, Account Manger, RecRe

2:45PM - 3:30PM

Concurrent Session 47: From One Card to No Card: The Future of Campus Credentials

Session Topic: Technology - How does going digital impact services

Speaker:

Andrew White, CEO, ITC Systems

2:45PM - 3:30PM

Concurrent Session 48: Human Resource Analytics

Session Topic: Data analysis - Data analysis to support decision making

Speaker:

Lisa Cantonese, CPA, MAcc, Senior Director, Auxiliary Services Support, University of Georgia - Athens

3:30PM - 4:00PM

Networking Coffee Break

Climate Action Lab: Innovation Showcase

4:00PM - 5:30PM

Announcements and Closing Keynote

6:00PM - 8:00PM

Closing Event

Wednesday, October 30

7:00AM - 1:00PM

Staff Office

9:00AM - 10:30AM

Breakfast and Panel Discussion

10:30AM - 10:45AM

Transition Break

10:45AM - 11:45AM

Closing Town Hall Session (Vision for the Future of NACAS)

12:00PM - 1:00PM

C3X Planning Committee Transition and Lunch

1:00PM - 3:00PM

NACAS New Board Debrief and Lunch

LEADERSHIP COMMITMENT

Over 450 colleges and universities have signed net-zero commitments, reflecting a broad and deep commitment to sustainability.

WHY NOW?

LARGE-SCALE OPERATIONS

Serving 5 billion meals annually in North America, these institutions have a significant environmental footprint and thus a substantial
opportunity to lead by example.

DYNAMIC, FORWARD-THINKING STUDENT POPULATIONS

The innovative and proactive nature of students positions these institutions as pivotal players in driving climate action, fostering a culture of sustainability that can influence broader societal change.

SHIFTING CONSUMPTION

Promoting sustainable consumption patterns to reduce environmental impact.

CENTERING INDIGENOUS KNOWLEDGE

Integrating traditional Indigenous practices into menus and collaborating with Indigenous food value chains.

REDUCING WASTE

Implementing strategies to minimize food waste and eliminate single-use plastics.

LAB FOCUS AREAS

BUILDING RESILIENT FOOD SUPPLY CHAINS

Prioritizing local and seasonal sourcing, shortening supply chains, and supporting the transition to regenerative practices.

ENERGY AND WATER CONSERVATION

Enhancing conservation efforts within kitchen and dining facilities

Thank You to Our Sponsors!

Your C3X registration provides full access to the Climate Action Lab.

NACAS 2024 C3X Annual Conference Starts In:

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2025 C3X Annual Conference & Expo

Las Vegas, NV - November 16-19, 2025

2026 C3X Annual Conference & Expo

Chicago, IL - September 26-30, 2026

2027 C3X Annual Conference & Expo

Washington, DC - October 31-Nov. 3, 2027

2028 C3X Annual Conference & Expo

Denver, CO - October 15-18, 2028

Select an option below:

Select an option below:

Matthew Dicks

Internationally Bestselling Author, Champion Storyteller, and Award-Winning Teacher

Dr. Carla McKnight

Vice President of Organizational Development and Human Resources, Valencia College

Discover the Best Resort in Kissimmee, Florida

Room Rates & Booking Policies

NACAS 2024 C3XANNUAL CONFERENCEAND EXPO - SPONSORSHIP OPPORTUNITIES

Conference Mobile App 1 Available - $20,000 - SOLD OUT

Keynote and Session Sponsor - $15,000

Hotel Key Cards with Business Partner Logo - $9,000 - SOLD OUT

Exhibit Hall Escalators - Decals - 1 Available - $5,500

Exhibit Hall Rotunda - 2 3 Sets Available - $5,000

Window Clings - Convention Center (Per Window) - 3 Available - $3,500

Escalator Landing - 1 Available - $2,500 - SOLD OUT

NACAS Foundation Flip A Coin Sponsorship - 1 Available - $1,000 - SOLD OUT

2023 C3X Conference & Expo Recap

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Cultivate Campus Commerce

NACAS 2024 C3XANNUAL CONFERENCEAND EXPO - EXHIBITING & SPONSORSHIPS

View Current Exhibitors and Business Partners

Karen Gallimore

Assistant Director, Conference & Events Services - University of Toronto, Scarborough

Jude Kiah

Student Affairs CFO/Asst Vice Chancellor - TCU

Pam Burke

Director of Auxiliary Services - Shenandoah University

Jeremy Leiferman

Associate Vice Chancellor for Student Life - University of Minnesota Duluth

2024 C3X Call for Programs - Submission Deadline: July 15, 2024

Details & Deadlines

Submissions & Session Information

C3X Session Formats

**Industry Roundtable discussion

45 Minutes

**Business Case Discussion

45 Minutes

**Point/Counterpoint

45 Minutes

Panel session

45 Minutes

**In Conversation With

45 Minutes

Standard Presentation with Q&A

45 Minutes

Session Topics

Data Analysis

Financial Management

Revenue Drivers

HR Management

Operational Areas

Technology

Learning Levels

Proposal Submission & Presenter Requirements

Proposal Submission

Please include the following:

Presenter Requirements:

Friday, October 25

8:00AM - 5:00PM

Staff Office

5:00PM - 7:30PM

NACAS National BOD Reception and Dinner (Current Board)

Saturday, October 26

8:00AM - 5:00PM

Staff Office

8:00AM - 10:00AM

NACAS Foundation Board Meeting with Breakfast

9:00AM - 10:15AM

NACAS New BOD Orientation

10:30AM - 12:00PM

NACAS National BOD Meeting (With Regional Presidents and new BOD members) with Lunch

11:00AM - 4:00PM

Registration

11:00AM - 11:30AM

C3X Planning Committee Kick Off Meeting

11:30AM - 12:00PM

Volunteer Orientation

12:30PM - 1:30PM

LTM Networking

NACAS 2024 C3X
ANNUAL CONFERENCE
AND EXPO - SPONSORSHIP OPPORTUNITIES

NACAS 2024 C3X
ANNUAL CONFERENCE
AND EXPO - EXHIBITING & SPONSORSHIPS