Enriching the Campus Experience
NACAS. Where campus service visionaries and top solution innovators converge.
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- Leadership
- Staff
- Regions
- Foundation
- Strategic Plan 2026-2030
- Association Partnerships
Our Mission
To advance campus experiences that enrich the quality of life for students, and that provide sustainable institutional resources to support student success and the academic mission of our members’ institutions.
- Strengthen awareness of resources and value of NACAS for both existing and prospective members
- Create and send collateral to all new member campuses to highlight all professional development opportunities within 30 days of joining
- Maintain a 30% average open rate for NACAS emails
- Grow interactions on nacas.org pages by 15% annually
- Grow direct interactions on NACAS social media by 15% annually
- Offer a robust portfolio of in-person and online learning experiences, to develop competency in each of the major operational areas of auxiliary services
- Review the format, focus and venues for leadership summits (i.e. SES and WIL) to maintain participation levels of 40+ registrants
- Maximize annual conference sites and educational opportunities to reach goals for registration, booths, sponsorships and room pick-ups
- Report learning experiences presented per operational area on a quarterly basis
- Collaborate on two learning experiences annually with other higher ed associations
- Showcase value of participation with NACAS to highlight the importance of involvement for career and institutional success
- Maintain a 95% satisfaction rating on in-person and virtual programs
- Develop and market 2-3 qualitative case studies showcasing the benefits of program involvement (i.e., CASP, C3X, and DIAL)
- Increase NACAS program participation by 3% annually (C3X, SES, WIL, CASP, LMS, Webinars)
- Grow business partner engagement through thought leadership and content development sponsor opportunities
- Maintain a robust Business Partner Advisory Group with monthly involvement in building BP engagement
- Increase active Business Partners in the NACAS Lounge by 3% annually
- Attract 8-10 Business Partner sponsored workshops/webinars annually
- Ensure 4 Business Partners contribute to articles in College Services annually
- Provide mentorship opportunities for young professionals and a roadmap of how to become involved within the association
- Maintain a quarterly, direct outreach program to connect with primary contacts at new institutions with a 90% success rate
- Develop a mentorship program for first timers at C3X in Chicago, 2026
- Create a timely and relevant Subject Matter Expert partnership program
- Perform annual review of subject matter categories
- Complete annual refresh of SME list
- Promote the use of NACAS SMEs and create a formalized peer review program to launch in spring 2027
- Highlight achievements and accomplishments of NACAS members to the broader industry
- Publish announcements of award winners and new CASP recipients
- Gather and publish 4 testimonials annually of scholarship recipients about how their experience has impacted their careers
- Publish 2 member snapshots a year highlighting how NACAS has created a new or enhanced service on campus
- Strengthen the volunteer experience by equipping members with the tools they need to succeed.
- Develop a best practice resource for selecting and executing in-person conferences and review with volunteers annually
- Perform annual review of NACAS’ volunteer toolkit
- Ensure regional liaison positions are 100% filled on national committees to ensure a timely flow of information
- Reinforce the partnership and alignment of NACAS, regional & foundation entities and ensure our governance structures support this.
- Renew Affiliation Agreements every 2 years
- Review and update MOUs annually
- Complete the work of the Regional Engagement Task Force by Fall 2026
- Meet quarterly with board presidents to enhance coordination and collaboration
- Ensure NACAS is not dependent on a single individual within an institution for ongoing membership and participation
- Increase individuals on NACAS rosters by 3% annually
- Secure 25% of volunteer nominations from new volunteers annually
- Promote campaigns to ensure 10% of member rosters are updated annually
- Ensure 75% of NACAS members have an established secondary contact
- Develop staff culture, benefits, and compensation to attract and retain talent
- Maintain staff retention at 80%
- Annually evaluate benefits to ensure attractive programs are offered to help retain staff
- Hold two face-to-face staff workshops annually
- Maintain the Total Working Capital and Current Operations Reserve at 25% of annual operating expenses
- Grow new member institutions by 3% annually
- Retain 90% of NACAS institutional members annually
- Increase total revenue annually and ensure a net positive annual budget
Progress Updates
Q2 2026 Update
Coming Soon
Q3 2026 Update
Coming Soon
Q4 2026 Update
Coming Soon
About NACAS
Founded in 1969 as the National Association of College Auxiliary Services, NACAS is a professional trade association that supports the non-academic segment of higher education responsible for generating business through a diverse array of campus services that students need and value – such as food services, bookstores, housing, and transportation. As the leading organization supporting all campus services, NACAS is the community-of-choice for strategic leaders who advance campus environments to improve the quality of life for students.
Our Mission
To advance campus experiences that enrich the quality of life for students, and that provide sustainable institutional resources to support student success and the academic mission of our members’ institutions.
NACAS Leadership
NACAS volunteer leaders devote time and energy to serve as the voice of our members, and represent their best interests through strategic planning, policy setting, and creating member value. From the Board of Directors, to our NACAS Regional Boards, to our many committees and task forces, we invite members to shape and lead the NACAS that our industry needs.
NACAS Board of Directors NACAS Foundation Board of Directors NACAS Committees Historical Past NACAS Presidents Historical Past NACAS ED/CEO
NACAS Regions
The four NACAS regions - Central, East, South, and West - exist to deliver localized value to members and Business Partners through opportunities to learn, connect, and collaborate. Regions are powered by volunteers and they share equally in the ongoing success of NACAS, contributing at all levels to its leadership. NACAS members enjoy automatic inclusion in the region where their institution is located. Every region produces an annual conference that is specially designed to offer targeted education, intimate interactions, and up-close exposure to real-life campus service solutions that have been successfully implemented. At the NACAS regional conferences, members can isolate their needs, nurture relationships, and easily seek out other regional higher education institutions that have similar interests, requirements, and visions for how to empower campus communities.
NACAS Foundation
As a non-profit, charitable 501(c)(3) corporation formed for the sole purpose of supporting and promoting the auxiliary services profession through NACAS, the NACAS Foundation supports the professional development and leadership opportunities necessary for NACAS members to be successful as they support higher education through auxiliary/campus services in an ever-changing environment.
Our Staff
The NACAS staff team represents a group of creative, competent, and caring professionals that remain dedicated to our mission and vision. Our staff is responsible for implementing the NACAS strategic plan and continuing a culture of reliable accessibility and exceptional service.
As a 12-state region of NACAS, we support the mission of our National Association by offering extended, accessible, and regionally-relevant value to our members through a suite of programs designed to foster professional development, facilitate a cherished network of colleagues, and cultivate collaboration. In NACAS Central, you have a wonderful opportunity to nurture high-return relationships, enjoy intimate interactions, and develop your leadership skills. We’re excited to show the amazing experiences we have in store for you!
As the north-eastern region of NACAS, composed of 13 U.S. states, Ontario, the Atlantic Provinces, United Kingdom, and Ireland, we support the mission of our National Association by offering extended, accessible, and regionally-relevant value to our members through a suite of programs designed to foster professional development, facilitate a cherished network of colleagues, and cultivate collaboration. In NACAS East, you have a wonderful opportunity to nurture high-return relationships, enjoy intimate interactions, and develop your leadership skills. We’re excited to show the amazing experiences we have in store for you!
As the southern region of NACAS, composed of 12 U.S. states and Puerto Rico, we support the mission of our National Association by offering extended, accessible, and regionally-relevant value to our members through a suite of programs designed to foster professional development, facilitate a cherished network of colleagues, and cultivate collaboration. In NACAS South, you have a wonderful opportunity to nurture high-return relationships, enjoy intimate interactions, and develop your leadership skills. We’re excited to show the amazing experiences we have in store for you!
As the western region of NACAS, composed of 13 U.S. states and territories, Canadian provinces, and other countries, we support the mission of our National Association by offering extended, accessible, and regionally-relevant value to our members through a suite of programs designed to foster professional development, facilitate a cherished network of colleagues, and cultivate collaboration. In NACAS West, you have a wonderful opportunity to nurture high-return relationships, enjoy intimate interactions, and develop your leadership skills. We’re excited to show the amazing experiences we have in store for you!
Matt Portner, CASP
Senior Director of Finance & Administration
Staff Liaison to:
Finance Committee
Artem Mulitsa
Chief Sales & Marketing Officer
William Hurley
Chief Strategy Officer
Staff Liaison to:
Foundation Board
Committee Chair Council
Membership Committee
Awards Committee
Raj White
Senior Director of Education
Staff Liaison to:
C3X Planning Committee
Professional Development Committee
Lyric Jonze
Accounting Manager
Deja West
Learning and Development Coordinator
Staff Liaison to:
Certification Commission
Professional Development Committee
Join Our Team!
Our Values
Integrity
Leadership
Adaptability
Excellence
Inclusiveness
Respect
Community
Association Partnerships

Inter-Association Movement (I-AM)
Through countless conversations, volunteer input, survey insights, and conference sessions with our communities, ACPA, NACAS, and SCUP have joined to form the Inter-Association Movement (I-AM). This partnership was not born in a boardroom—it emerged from the real challenges and opportunities our communities have shared, and seeks to boldly change how our associations collaborate and serve members. We envision driving a systematic movement in higher education by modeling genuine collegiality and trust-building—not just words, but real action and tangible impact. We aspire to create a network of change-makers for higher education supported by a database of collective resources for members and students, because we believe that meaningful transformation happens when we all work together.