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Certify Competencies. Establish Credibility. Lead Confidently.

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About CASP

Keep your campus current and competitive with a CASP professional leading your auxiliaries.

Certified Auxiliary Services Professional. The only benchmark certification that measures the needed competencies of college and university executives who oversee multiple auxiliary services.

CASP adds value to your institution by:

Easing leadership succession and staff transitions, Improving cross-departmental collaboration and decision making, Minimizing conflict when auxiliary services integrate, Increasing operational efficiencies and revenues, Enhancing campus-wide upgrades in contemporary ways

This certification offers an accelerated track to obtain necessary cross-functional knowledge and fills competency gaps to build confidence in new leaders and in those who hire them.

Select an option below:

Purpose

NACAS created CASP so universities can responsibly prepare for leadership succession planning, benefit from operational efficiencies, and stay current in auxiliary-related practices that must adapt to emerging technologies and trends.

By placing the right leaders into executive auxiliary roles who have been validated by a rigorous and reputable certification program, valuable collaboration increases on campus and higher education institutions experience eased staffing transitions, quicker decision making in cross-departmental meetings, and less conflict when various service functions integrate.

Promise

CASP provides specialized education and exposure to resources that one can’t gain from a degree or professional experience in one-to-few auxiliary service areas. It provides an accelerated track for a high-performing candidate to obtain the cross-functional knowledge that is necessary to perform at an executive level. Designed to offer candidates their own skills assessment and pathways to develop in the areas needed, CASP fills competency gaps to build confidence in new leaders and in those who hire them.

History of CASP

CASP began in 2004 when NACAS members requested that the association establish a process to validate the knowledge of professionals who lead multiple campus auxiliaries.

After five years of extensive industry research, NACAS took a bold step in 2009 and began to create a certification. Today, CASP is the only certification that validates the competencies that one operating at the level of director of above must demonstrate to successfully oversee the delivery of multiple auxiliary services found on a college or university campus.

The Exam: The CASP program includes a 150-question, multiple-choice exam that demonstrates specialized expertise as campus auxiliary service leader – giving those that pass and their institutions the confidence to set sophisticated strategy, forge business partnerships, and make transformative decisions to benefit campus communities.

The Benefit: Vast in responsibilities, the Auxiliary Services profession requires leaders to bring new meaning to multi-tasking, foresight, and problem-solving as these skill sets relate to business operations and service design. CASP provides a unique opportunity to demonstrate proficiency in the delivery of the following auxiliary services:

  • Management
  • Leadership
  • Marketing, Communications, and Business Relations
  • Student Development
  • Operational Areas: Physical Facilities, Food Services, Bookstores/Commercial Retail, Card Services, Automated Vending

Eligibility Requirements

CASP proves proficiency, and there are certain milestones exam takers must achieve before their testing date.

They must:

  • Be employed or contracted on a college or university campus and directly provide auxiliary/ancillary services
  • Have four years’ full-time experience in management (within the last ten years) directly related to auxiliary/ancillary services (non-academic support services).
  • Three years of these must be in higher education auxiliary/ancillary services

ASCOG Recording

 

2021 CASP Roundtable: Am I ready for CASP?

 

First Name

Pablo

DaNesha

L. Philomen

Megan

Ana M.

Mariola

Chrystal

Stephen

LeVita

Douglas

Jessica

Jim

Brian

Robert

Hannibal

Debra

Margot

Lisa

Jared

Carrie

Lee

Jerry

Chris

Antwan

Anthony

Chad

Jason

David

Anthony

Bill

Martha

Lorelle

Kelly

Kerri

Brandy

Jim

Stephanie

Joseph

Deanne

Ricardo

Charles

Ann

Joe

Megan

Carlos

Daniel

Lauren

Lisa

Rodney

Ryan

Peree

Victoria

Neil

Brandon

Troy

Deborah

Brett

Ryan

Gavin

Allen

Patti

Charles

Kris

Jonathan

Geoffrey

Andy

Todd

Larry

Kathryn

Jeremy

Jason

Mara

Darrin

Andrew

Jackson

Sokol

Emily

Steven

Dana

William

Rick

Paul

Helen

Adam

Jeremiah

Ayumi

Rico

Jennifer

Millie

Joseph

Ben

Ron

Kimberly

Jenn

Chris

Zane

Burt

Eileen

Trent

Caroline

Nora

Kathy

Lakshmi

Heidi

Scott

Thomas

John

Tim

Eric

Argyle

Tyrone

Joseph

Carolyn

Neal

Rich

John

Mahendran

Victoria

Matt

Jussi

Enrique

LaNiece

Esmeralda

David

Pinky

Kristy

David

David

Dave

Sonya

Josh

David

Craig

Last Name

Aguilar, CASP

Allen, CASP

Allen, CASP

Allred, CASP

Alvarez, CASP

Arriola, CASP

Bailey, CASP

Barr, CASP

Bassett, CASP

Belcher, CASP

Bender, CASP

Best, CASP

Browning, CASP

Budach, CASP

Burton, CASP

Carpenter, CASP

Carroll, CASP

Catanese, CASP

Ceja, CASP

Charley, CASP

Clark, CASP

Clemmer, CASP

Clifford, CASP

Clinton, CASP

Condo, CASP

Conville, CASP

Cope, CASP

Corral, CASP

Coschignano, CASP

Cox, CASP

Davidson, CASP

Davies, CASP

Dawson, CASP

Demeri, CASP

Dwyer, CASP

Dwyer, CASP

Edgett, CASP

Eggleston, CASP

Ellison, CASP

Escobar, II, CASP

Farrell, CASP

Floresca, CASP

Fortune, CASP

Freeman, CASP

Garcia, CASP

Gaytan, CPA, MST, CASP

Gleason, CASP

Goberis, CASP

Gomez, CASP

Greene, CASP

Griffin, CASP

Hanson, CASP

Hart, CASP

Hendricks, CASP

Higdon, CASP

Huebler, CASP

Jackson, CASP

Jacobs, CASP

Jensen, CASP

Josey, CASP

Kidd, CASP

Kissel, MBA, CASP

Klinger, CASP

Kukta, CASP

Labe, CASP

Lachman, CASP

Larsen, CASP

Lee, CASP

LeGros, CASP

Leiferman, CASP

Levy, CASP

Lowrey, CASP

Lyons, CASP

Mansfield, CASP

Mathews, CASP

Mato, CASP

Messa, CASP

Miller, CASP

Mims, CASP

Moran, CASP

Moreci, CASP

Murphy, MBA, CASP

Nakos, CASP

Nevill, CASP

O'Connor, CASP

Orgar, CASP

Ovalles, CASP

Paiotti, CASP

Parke, CASP

Pearson, CASP

Perlman, CASP

Portwine, CASP

Rademacher, CASP

Reed, CASP

Reed, CASP

Reif, CASP

Reynolds, CASP

Richey, CASP

Rix, CASP

Ryan, CASP

Sande, MBA, CASP

Sandor, CASP

Sangaranarayanan, CASP

Scribner, CASP

Seagren, CASP

Sekayan, CASP

Shaw, CASP

Siemens, CASP

Silber, CASP

Smallwood, CASP

Smiley, CASP

Sobieralski, CASP

Spencer, CASP

Stark, CASP

Steele, CASP

Strybos, CASP

Subramaniam, CASP

Suttmiller, CASP

Suwalski, CASP

Tinnemeyer, CASP

Torres, CASP

Tyree, CASP

Valdez, CASP

VanderSloot, CASP

Varghese, CASP

Vienne, CASP

Wahr, CASP

Weaver, CASP

Wiseley, CASP

Wright, CASP

Wroniewicz, CASP

Young, CASP

Zemmin, CASP

Institution/Company

University of Texas - Rio Grande Valley

University of Houston - Central

Coppin State University

University of North Carolina - Wilmington

University of Miami

University of Illinois - Chicago

Bow Valley College

Virginia Commonwealth University

Howard University

Georgia Gwinnett College

Palm Beach State College

Cornell University

University of Tennessee

Maricopa Community Colleges District

Miami Dade College

University of Houston - Clear Lake

Louisiana State University - Baton Rouge

University of Georgia - Athens

Chartwells Higher Education Dining Services

University of Texas - San Antonio

Virginia Military Institute

University of Richmond

University of Pittsburgh - Bradford

University of Maryland, Baltimore County

Swarthmore College

Elon University

University of Richmond

California State Polytechnic University - Pomona

Swarthmore College

Texas A&M University - College Station

Duke University

Flathead Valley Community College

Northeastern University

Florida Polytechnic University

Toronto Metropolitan University

Washington University - St. Louis

University of Texas - San Antonio

Southern California University of Health Sciences

California State University - San Marcos

University of Texas - San Antonio

University of Wisconsin - Oshkosh

Carnegie Mellon University

University of South Carolina - Columbia

University of Richmond

NACAS Past President - Garcia

California State University - Fullerton

Colorado State University - Fort Collins

Colorado School of Mines

University of Texas - Rio Grande Valley

Georgia Institute of Technology

University of Texas Health Science Center - Houston

Georgia Gwinnett College

Reimagined Parking

Virginia Tech

Individual - Troy Higdon

University of Louisville

University of Georgia - Athens

University of Waterloo

Weber State University

University of Vermont

Trent University

California State University - Fullerton

Boston University

Penn State University

Lafayette College

University of Hawai'i at Manoa

CAL Poly Humboldt University

University of Colorado - Colorado Springs

NACAS Past President - Le Gros

University of Minnesota - Duluth

RecRe

Algonquin College

SUNY - Oneonta

University of Virginia - Charlottesville

College of William and Mary

Montgomery College - Rockville

University of Houston - Central

Penn State University

Bucknell University

Xavier University

NACAS Member In Transition List

Sinclair Community College

Joliet Junior College

Aramark Collegiate Hospitality

Individual - Jeremiah A. O'Connor

Simon Fraser University

California State University - Long Beach

Xavier University

Georgia Military College

Central Washington University

Saint Louis University

Saginaw Valley State University

Ferris State University

University of Utah - Salt Lake City

Oakland University

University of Texas - Austin

Northwest College

San Juan College

Red Deer Polytechnic

Elon University

Individual - Nora Sande

University Of Mary Washington

University of British Columbia

University of California - Riverside

University of Iowa

California State Polytechnic University - Pomona

Shepherd University

Red Deer Polytechnic

Concordia University - Austin

North Carolina Central University

Middle Georgia State University

University of South Carolina - Columbia

SUNY - Geneseo College

University of Cincinnati

NACAS

Del Mar College - Corpus Christi

Northeastern University

University of Texas - El Paso

University of Wisconsin - Milwaukee

University of Texas Medical Branch - Galveston

University of North Carolina - Charlotte

Howard University

University of Houston - Central

Grand Valley State University

Davidson College

Lone Star College System

Owens State Community College

University of Alaska Anchorage

Ohio State University (The) - Columbus

Dickinson College

University of Richmond

Saint Louis University

University of North Texas - Denton

The Application

The application must be submitted through the online CASP Application below.

To complete the application, you will need to provide your personal contact information, education history, work history, and sign the NACAS Code of Ethics and Professional Conduct for Auxiliary/Ancillary Services below:

Review Remote Testing Prep Guide

 

 

CASP Recertification

As with most certification programs, recertification procedures are established to ensure designees are keeping up with changes and best practices in their profession and upholding the merit that is associated with their designation. Campus auxiliary service leaders who pass the certification exam are CASP for four years. To renew a CASP designation, certain recertification requirements must be met.

Activity Tracking Form

Credit Upload Tutorial

CASP Recertification Handbook

List of Organizations To Earn CASP Credit

We generally accept submissions for CASP credits from these organizations. If you are affiliated with another higher education management association, feel free to email us at casp@nacas.org to confirm we accept submissions for participation in that organization.
 
 
The recertification term is for four years. During the four year term, you must achieve a total of 60 recertification credits.

There are two categories in which you can earn credits:

1) Training/Continuing Education – a minimum of 40 credits
2) Service & Leadership – a maximum of 20 credits

(All 60 credits may be earned in the Training/Continuing Education category, if you prefer.)

1) Training/Continuing Education
  • Attending a live NACAS educational session, webinar, or virtual roundtable: 0.5 credits per 1/2 hour of scheduled programming.
  • Attending a live educational session, training, webinar, or virtual roundtable from another higher education auxiliary service related association or institutional provider: 0.5 credits per 1/2 hour of scheduled programming.
  • Recorded Education: 0.5 credits per 1/2 hour of scheduled programming. A short summary of what was learned during the recording must be submitted through the Activity Tracking Form.
  • NOTE: Higher ed coursework related to CASP content outline is eligible for recertification credit and is capped at 20 training credits.
All Training/Continuing Education must relate to auxiliary/ancillary profession industry or expertise in the CASP content areas.
 
Core content areas include:
  • Management
  • Leadership
  • Marketing, Communications, Business Relations
  • Student Development
Operational areas include:
  • Bookstores/Commercial Retail
  • Card Services
  • Automated Vending
  • Food Services
  • Physical Facilities
Supporting documentation is required to substantiate credits. Acceptable documentation may be any one of the following:
  • A letter from the organization certifying participation in the activity
  • A certificate of attendance
  • Verification from the hosting organization that applicant’s name is on a sign-in sheet
2) Service & Leadership
  • Presenting or co-presenting an educational session: 4 credits for the first time the program is offered.
  • Presenting or co-presenting a repeat educational session: 2 credits
  • Authorship or Co-authorship for a published article related to CASP core competencies: 5 credits
  • Authorship or Co-authorship for a published book or chapter related to CASP core competencies: 12 credits
  • Member of a NACAS standing committee, commission, task force, or foundation: 4 credits per year of service
  • Acting as a CASP Subject Matter Expert, and active during the year for at least one month: 4 credits per year of service
  • Teaching a course related to auxiliary services (1 credit or more) either in person or on line at an accredited higher education institution.: 6 credits
  • Officer or Board member of NACAS, NACAS Region, NACAS Foundation, or another higher education auxiliary service related association: 6 credits per year of service.
  • Chair of a committee, commission, or task force of NACAS or another higher education auxiliary service related association: 6 credits per year of service
  • Serving as a mentor for first time attendees at a NACAS Regional or National conference: 2 credits per conference
 
Submit Recertification Application

You may recertify your CASP designation by emailing your completed application to casp@nacas.org.

Pay the Application Fee

The recertification fee is $175 for NACAS members or $350 for non-members

If special circumstances or hardships have caused you to miss your recertification deadline, you may appeal to the Certification Commission for a certification extension. Upon completing the form, the Commission will review your appeal and respond within 45 days. Submit an appeal here. For more information please reference the CASP Recertification Handbook. You can also contact the NACAS National Office with any questions at casp@nacas.org or (434) 245-8425.

CASP Emeritus

CASP designees in good standing, upon retiring from professional activities, may be granted emeritus status at the discretion of the NACAS Certification Commission. The CASP Emeritus Member/Fellow is a legacy designation which does not require recertification. Emeritus members/fellows may continue to use the CASP designation with the addition of “(emeritus)” after “CASP.”

The CASP Emeritus designation is not to be used in place of CASP recertification.

Example: Janet K. Smith, CASP (emeritus)

Apply for CASP Emeritus

Prepare for CASP

NACAS offers helpful information, tools, guides, and study groups to help exam takers prepare for testing day. Applicants are encouraged to access all preparatory resources to help master exam content areas, decrease test anxiety, and bond with other auxiliary professionals who are on the same path to certification.

Download Helpful Resources

View the CASP candidate handbook

View the CASP study guide

View the CASP Code of Ethics

CASP Frequently Asked Questions

View live test question format - Coming Soon

View retired CASP exam questions 

View the CASP remote testing prep guide

Best Practice Guides

Best Practices in Auxiliary Job Descriptions

Best Practices in Bookstores

Best Practices in Conference & Events Services 

Best Practices in Dining

Best Practices in ID Cards

Best Practices in Parking & Transportation 

Best Practices in Print & Mail Shops

Best Practices in Vending 

 

Watch the virtual CASP prep course (2021)

Exam Content Areas

The CASP program launched more than five years ago, and in that time industry practices have shifted. In order to stay current in the industry and uphold certification best practices, the Certification Commission has aligned the exam content to match the 2015 Work Analysis of our members. The following content is covered on the CASP exam:

  • Management
  • Leadership
  • Marketing, Communications, and Business Relations
  • Student Services
  • Operational Areas: Food Services, Bookstores/Commercial Retail, Card Services, Physical Facilities, Automated vending

Testing

Testing Periods: Each year, candidates have the opportunity to test in either the June or December testing window. 

How to Register: You will receive an email from our testing provider the month prior to the testing window opening with a link to register to take the exam. (i.e. if you plan to test in June, you will receive an email to register in May). Additionally, you can register to take the exam any day during the month of the testing window.

Structure of Exam: The exam is taken completely virtually in a quiet location of your choice and is proctored by our testing provider.

Exam Results: You will receive your results immediately. Regardless of pass or fail, you will receive next steps from our CASP Coordinator the month following your exam (i.e. if you test in June, you will receive next steps in July). 

 

CAS Standards for Auxiliary Services

The CAS standards for auxiliary services (Auxiliary Service Functional Areas or ASFA) provide some key information for those planning to take the CASP examination. Student development is one of the domains covered in the CASP exam. The CAS standards for ASFA’s provide an excellent source of information addressing student development and learning as these topics relate directly to auxiliary service operations.

CAS Standards, free for members: The Role of Auxiliary Services Functional Areas

Authoritative References List

This list is a concise yet detailed guide to informative Auxiliary Services Professional references and is intended for use as a study aid only. NACAS does not intend the list to imply endorsement of these specific references, nor are all of the test questions necessarily taken from these sources.

  • Association Solutions National Restaurant Association.  (2010).  ServSafe essentials (5th ed.).  Boston, MA:  Prentice Hall.
  • Barr, M. J., & McClellan, G. S.  (2011).  Budgets and Financial Management in Higher Education (2nd ed.). San Francisco, CA: Jossey-Bass
  • Certo, S.C.  (2003).  Modern management (9th ed.).  Boston, MA:  Prentice Hall.
  • Cotts, D.G., Roper, K.O., & Payant, R.P.  (2009).  The facility management handbook (3rd ed.).  New York, NY:  AMACOM.
  • Council for the Advancement of Standards in Higher Education.  (2009).  CAS professional standards for higher education (7th ed.).  Washington, DC:  Author.
  • Dessler, G.  (2010).  Human resource management (12th ed.).  Boston, MA:  Prentice Hall.
  • Fairbrook, P.  (1979).  College & university food service manual.  Stockton, CA:  Colman Publishers.
  • Gafney, L.  (1996).  Practical merchandising math (National retail federation).  Hoboken, NJ:  Wiley.
  • Gray, C. F., & Larson, E. W.  (2005).  Project management: The managerial process (3rd ed.).  Boston, MA:  Irwin/McGraw-Hill.
  • Gill, J. O. (1999).  Understanding financial statements: A primer of useful information.  Ontario, Canada: Crisp Learning.
  • King, T.E., Lembke, V.C., & Smith, J.H.  (2000).  Financial accounting: A decision-making approach (2nd ed.).  Hoboken, NJ:  Wiley.
  • Lencioni, P.  (2002).  The five dysfunctions of a team: A leadership fable.  San Francisco, CA:  Jossey-Bass.
  • PCI Security Standards Council.  (2010).  PCI-DSS quick reference guide: Understanding the payment card industry data security standard version 2.0.  Retrieved from https://www.pcisecuritystandards.org/documents/PCI%20SSC%20Quick%20Reference%20Guide.pdf
  • Reed, O.L., Shedd, P., Pagnatarro, M., & Morehead, J.  (2009).  The legal and regulatory environment of business (15th ed.).  New York, NY:  McGraw Hill.

Winston, R. B., Jr., Creamer, D. G., Miller, T. K., & Associates.  (2001).  The professional student affairs administrator: Educator, leader, and manager. New York, NY:  Brunner Routledge.
Ann-Marie Floresca
I decided to take the CASP exam partially based on a strong recommendation from one of my mentors. Brad Wheeler, who served as an Assistant Vice President at Western Kentucky University during my time there, is a former CASP designee. He spoke highly of NACAS and encouraged me to pursue the CASP certification. I am unwaveringly devoted to the betterment and support of independent campus stores through my strong involvement with ICBA and NACS, and I have/had experience overseeing both print/copy and mailrooms, but I also feel it is important to broaden my knowledge of other auxiliary areas. Studying for and passing the exam has been a great step in that process. To prepare for the exam, I utilized all the recommended resources, watched the recorded study sessions, and completed the practice test.
Ann-Marie Floresca
Director of Retail Services - Carnegie Mellon University
Jennifer Paiotti
A combination of passion for auxiliary services and a commitment to personal and professional development drove the decision to pursue CASP. My motivation extended beyond a desire for the certificate; I saw CASP as an opportunity to deepen my knowledge, enhance my skill set, and contribute more effectively to the success of auxiliary services. CASP is recognized as a mark of excellence in the industry, and I was determined to be a part of the elite group of professionals holding this prestigious credential. Earning CASP has been a defining moment in my professional journey. The CASP certification is more than just a title; it represents a commitment to continuous learning, excellence, and a dedication to advancing the field of auxiliary services.
Jennifer Paiotti
Associate Director, Business Systems and Operations - Xavier University
Adam Nevil
I chose to apply because I have several colleagues and contacts that are CASP certified, and I knew that it was a certification that carries weight in our business. I also wanted to learn and better understand the full breadth of what an Auxiliary Services Leader’s role encompasses and just how much they have on their plate on a day-to-day experience. My study regiment included attending and participating in the study cohort, watching recommended videos, engaging subject matter experts to dive into specific disciplines, and relying on my experience in operations and business practice.Having been in Auxiliary Services for the past 18 years, this is the single most valuable learning experience for my professional development. While the prep and testing were challenging, the process has delivered an excellent learning platform and I am grateful for the opportunity to experience.
Adam Nevill
Director of New Partnerships - Aramark Collegiate Hospitality
Dr. LeVita Bassett-1
My decision to pursue the NACAS Certified Auxiliary Services Professional (CASP) certification was driven by a combination of personal and professional motivations, aligning with my commitment to continuous learning and career development. I recognize the increasing importance of industry-recognized certifications in validating one's skill set. This formal acknowledgment of my skills enhances my credibility and marketability in the professional sphere. In addition to the technical aspects, the CASP certification process offered self-assessment and reflection opportunities. The examination itself was a challenging yet rewarding experience, as achieving the CASP certification demonstrates my dedication to maintaining a high standard of competence and serves as tangible proof of my commitment to excellence in the auxiliary services field.
Dr. LeVita Bassett
Operations Manager, Office of Auxiliary Enterprises - Howard University
Wroniewicz, Josh-1
I’m so happy to have been able to earn my CASP designation this year. As my career in auxiliary services has grown in scope over the past few years, I have come to appreciate the value in a well-rounded skillset, and in building a foundation to be able to serve my campus community in many areas. I’ve been active in NACAS for about 2 years, and am fortunate to have a boss and system that are very supportive of professional development, so was excited to learn about CASP and move forward. For my preparation, I attended and/or reviewed the CASP study sessions provided this Fall by NACAS, as well as the CASP interest session at C3X. All were valuable in understanding what I needed to know and do to prepare for the exam. My thanks to the NACAS community for its support in those areas!
Josh Wroniewicz
Director, Business Office - University of Richmond
DaNesha Allen
I chose to apply for the CASP certification to solidify myself as a professional in Auxiliary Services. I have worked in the profession over the last five years, and the CASP certification is a goal that I have wanted to achieve for myself and for my team. I found the study group sessions hosted by the CASP Committee extremely helpful along with the NACAS online educational webinars. In addition, I am appreciative of all the NACAS members that reached out to share resources that helped them in preparing for the exam.
DaNesha Allen
Senior Director, Auxiliary Services - University of Houston
Megan Freeman
My journey to the CASP exam has been very eye opening for the areas within that I have not worked in. In my 18 years at The University of Richmond I have worked as a Catering Sous Chef, Stores and Requisitions Manager and now a Purchasing Specialist. All of these roles have helped with my knowledge of Campus Auxiliary Services and the CASP exam. Studying for and taking the exam has opened doors to learn more about what takes place in other areas and to learn more about the day to day operations in those department. Not only did I study from the study guide and books but also the study groups and chats were very helpful in preparing.
Megan Freeman
Purchasing Specialist - University of Richmond

Frequently Asked Questions