Recorded Events

Recorded online events give NACAS members the advantages of customized, convenient education. Search for topics that are relevant to your needs, and digest course material at your own pace. Invite your auxiliary service colleagues to do the same!

Virtual Roundtable: Summer Series: Emotional Intelligence Part 3: Motivation

Join NACAS CEO Kelsey Harmon Finn as she dives into what distinguishes great leaders from good ones using Daniel Goleman’s Emotional Intelligence skills as her guide. The summer is a great time to reflect on the school year and look forward to what lies ahead. What can you bring to the table this fall that will make this year better than last?

There are five components to Emotional Intelligence that help maximize performance and assist in helping you live life in the flow. Through understanding, practice, and persistence you can build upon and strengthen each of the five components to be a better leader.

The third of this five part summer series will focus on motivation, relishing achievement for its
own sake, the passion to work for reasons beyond money or status, pursue goals with energy and persistence . Join in to see how you can enhance your skills, making this year better than the last.

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Virtual Roundtable:Summer Series: Emotional Intelligence Part 2: Self-Regulation

Join NACAS CEO, Kelsey Harmon Finn as she dives into what distinguishes great leaders from good ones using Daniel Goleman’s Emotional Intelligence skills as her guide. The summer is a great time to reflect on the school year and look forward to what lies ahead. What can you bring to the table this fall that will make this year better than last?

There are five components to Emotional Intelligence that help maximize performance and assist in helping you live life in the flow. Through understanding, practice, and persistence you can build upon and strengthen each of the five components to be a better leader.

The second, of this five part summer series will focus on Self-Regulation; controlling or redirecting disruptive impulses and moods with the propensity to suspend judgement and think before acting. Join in to see how you can enhance your skills, making this year better than the last.

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Webinar: Staffing Ideas for the Next Generation

Are you having trouble hiring student employees? Are you having challenges retaining student employees? Generations change and today's student is a lot different than students were 10, 15, or 20 years ago. We'll go through changes that were made at Penn State, and how you can take some of those ideas back to your units to make your own programs more successful.

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Webinar: Give Your Register Wheels – How We Made Our Registers Mobile

Join us as Jay Parsons, Senior Systems Administrator from University of Iowa (UI), shares how UI expanded the use of their POS system to include mobile registers and how their food truck and food cart can go just about anywhere and still process transactions in real time. Live Q&A to follow.

Key takeaways from the webinar:
-What preparations UI made to implement a mobile POS system
-How UI uses mobile registers in food trucks and carts and what benefits they’ve seen
-Best practices and lessons learned from implementing mobile registers

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Virtual Roundtable:Summer Series: Emotional Intelligence Part 1: Self Awareness

Join NACAS CEO, Kelsey Harmon Finn as she dives into what distinguishes great leaders from good ones using Daniel Goleman’s Emotional Intelligence skills as her guide. The summer is a great time to reflect on the school year and look forward to what lies ahead. What can you bring to the table this fall that will make this year better than last?

There are five components to Emotional Intelligence that help maximize performance and assist in helping you live life in the flow. Through understanding, practice, and persistence you can build upon and strengthen each of the five components to be a better leader.

The first, of this five part summer series will focus on Self-Awareness; knowing one's strengths, weaknesses, drives, values, and impact on others. Join in to see how you can enhance your skills, making this year better than the last.

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Webinar: Effective Summer Camp Programming

You want to increase enrollment at your institution, but where do you start? One good place to look is within your own campus summer programming. STEM, freshman camps and similar programming provide an opportunity for you to vet and recruit high-performing, future students. Explore new trends in the campus summer camp world, learn best practices, and understand how to measure program effectiveness.

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Webinar: University of Houston Farmers Market – A Case Study

Lauren Ross and Michael Mendoza of the University of Houston will discuss their institution’s farmers market and how to leverage campus partnerships to overcome challenges. This webinar will provide a case study on planning, implementing, generating revenue, and connecting with local businesses to bring a farmers market to the campus community and further a commitment to sustainability and wellness.

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Webinar: Navigating NACAS: How to Make the Most of Your Membership

Join Corey Salem, Director of Member Engagement of NACAS, and NACAS Membership Committee volunteers as we explore the breadth of your NACAS membership and all that it has to offer. From reviewing benefits to discussing future benefit launches, this webinar will serve as your A-Z, soup to nuts guide to making the most of your NACAS membership. Learning outcomes: NACAS members will develop a deeper understanding of their NACAS membership and the benefits that come with it.

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Webinar: Navigating Difficult Conversations with Campus Partners

Join Rikki Turner and Dr. Thomas E Bunton from the University of Arkansas at Little Rock as they share tips and experiences for navigating difficult conversations with business partners. Whether you need to address performance deficiencies or terminate a contract, this webinar will prepare participants with best practices for identifying problems, preparing for the conversation, addressing the issues, and following up on the desired outcomes.

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Webinar: NACAS Research findings: Student Success & Auxiliary Employment

With the launch of the first-ever NACAS Research report, DJ Pepito, Director of NACAS Research, and Don Penrod, CEO of the 49er Shops at California State University, Long Beach, will share insights from the research process and discuss how NACAS is exploring ways to show auxiliaries’ impact on student success. Pepito will also elaborate on the NACAS Research collaboration with Long Beach State and the initial findings that indicate 49er Shops student employees’ graduation rates for first-time freshmen are out-performing the general campus population. What factors impact students’ decision to work while going to school? What associations do students make with on-campus versus off-campus jobs? Do students believe their jobs help them succeed academically? Find out the answers to these questions and more in this NACAS Research webinar.

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Webinar: Clienteling: Beyond Customer Service

Clienteling is a technique used by commission based retail sales associates to establish long-term relationships with key customers based on data about their preferences, behaviors and purchases. Clienteling does not specifically apply to a sales person or a sales type of environment. All organizations could benefit from implementing these simple tactics into the culture of their business. Creating a better overall happiness at work for both the employee and the patron, or the teacher and the student.

There are a number of tactics and practices used to achieve this goal - tune in to learn more!

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Webinar: Improving Throughput in Dining Operations with Self-Order Kiosks

There are many places on campus where lines can form. Some lines just can’t be helped, but lines in your dining areas can. Imagine your students selecting food options, placing orders, and making payments without the help of dining staff. Not only would this dramatically decrease your students’ wait time, but you’d be able to serve more students more efficiently. Discover how schools like yours increased throughput, significantly shortened lines, and increased revenue using self-order kiosks in dining operations.

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Webinar: The Future of College Stores

Successful college bookstore are responding to the dynamic changes in course material delivery while managing Key Performance Indicators (KPI). The future of textbooks, digital content, and what operating models work right for your campus is more complex than ever before. This is an opportunity to participate at a high level industry trend overview.

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Webinar: Weathering the Storm - University of Houston Style

A journey of University and Auxiliary Services as they endured and helped their campus recover following a national disaster. This webinar will address the importance of communication, business continuity planning, and partnerships with internal and external stakeholders during large and small campus emergencies.

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Webinar: How Technology is Reshaping the Physical Retail Experience

Attend this session to learn how retail services are changing to meet the needs of today's evolving consumers. Learn what trends are happening throughout a variety of industries and markets. See how campus leaders are using mobile to reshape the physical retail experience for their students and staff. Hear ideas on how to expand sales, increase engagement, and improve service levels at a variety of locations throughout various dayparts. Understand what's coming and how to optimize your operations for the mobile age.

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Transition Tales? How UCCS Brought Dining Services In-House

UCCS transitioned to self-operated dining services in May 2014. Prior to that, the campus had been contract managed by various companies over the decades. The primary reasons for making the change to self-operations included: developing a student employment program and increasing the number of available campus jobs; improving the overall food quality and customer service delivered to campus as measured by national benchmarks; integrating sustainability deliverables in support of the University's strategic plan; incorporation of production from the UCCS Farm; integrating academic programs with dining services to create experiential learning opportunities; collaborating with Health Services, Counseling Services, and Recreation to create an integrated wellness model; harnessing relationships between UCCS and the US Olympic Training Center; and putting UCCS on the national stage for dining operations.

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Webinar: Alcohol Event Management: Ideas for Promoting Safety and Mitigating Risk

Hosting safe, enjoyable events with alcohol while ensuring your organization remains compliant with state laws and campus alcohol policies can seem daunting. University of Michigan Conference & Event Services will share findings and recommendations from a recent internal review regarding events with alcohol and student attendees. Best practices in alcohol policies and procedures will be shared. Ideas will be presented for reducing harm and risk associated with alcohol at events. Tools such as a risk assessment grid, alcohol communication forms, and policies and procedures will be shared.

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Virtual Roundtable: Women's Quarterly Virtual Roundtable Winter 2018

Let’s take a deeper dive! Please join us for our next Women’s Quarterly Virtual Roundtable as we take a deeper dive into the ideas and thoughts discussed on the last call. Whether you were able to attend last time or not, we welcome you as we deepen our discussions regarding the challenges, issues and what lies ahead in the future for women in auxiliary services. All are welcome regardless of identify or background as we create a space to advance women’s empowerment within the industry. Check back soon for more details and discussion topics!

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Webinar: Answering the Riddles that Drive Student Behavior

Riddle & Bloom, marketing partner to NACAS, will share unique insights on student preferences and behaviors based on recent student census results, as well as their extensive knowledge of what makes college students tick.

Tap into insights and connect with this market - the ‘Next Generation’. Learn more about what is driving your students buying and spending habits and how you can utilize this data in your work in auxiliary services.

Riddle & Bloom is a specialized ‘Ideas and Access’ agency that builds solutions borne of insight, expertise and access to create meaningful relationships with Millennial and Gen Z consumers.

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Webinar: Crisis, Intersectionality, and Strategies to Address College Student Hunger & Homelessness

Information and reports have increasingly shown some college students are struggling to have their basic needs met. Join Ruben Canedo of UC Berkeley as he presents data, student stories, and campus strategies to address college student hunger and homelessness. How can campus auxiliaries be better champions of these efforts? Attend to learn more!

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Virtual Roundtable: Women's Quarterly Virtual Roundtable Fall 2017

Join NACAS CEO Kelsey Harmon Finn as she addresses challenges, issues, and what lies ahead in the future for women in auxiliary services. This will be the first in a series of Virtual Roundtables that will set the stage and pave the way for additional topics.

We hope to create space to advance women’s empowerment within the industry. This is open to all NACAS members regardless of identity or background - come with your questions! This is your space to to help us navigate through discussions and offer insight.

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Webinar: Social Media 101

90% of young adults ages 18-29 are active social media users. As social networks like Twitter, Facebook, LinkedIn, Instagram, and Snapchat become normalized facets of daily communication, universities must be more deliberate about using these channels to their fullest potential. How can auxiliary services units connect with our university communities, including students and young alumni, through social media? This webinar seeks to answer that question by looking at the different categories of professional social media users and how they can best use social networks to enhance their communications and marketing strategies.

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Webinar: Building and Sustaining Service Excellence

As higher education has moved to performance-based funding, auxiliary services are being challenged to demonstrate impact on student retention and success. This program will discuss the relationship between business practices and student engagement theory. It will provide definitive models for using auxiliary services as a tool for student engagement, communication and retention. Specific areas of discussion will include dining, conference management, student unions, housing and assessment. Participants will engage in creative exercises in rethinking how auxiliary services impacts student success!

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Webinar: Mail Box Doors: A Revenue Stream -- Really? Yes!

Tennessee Tech has had great success in a program to make post office box doors available to alumni. During the first year of the sale (doors only), the University sold over 650 doors with about $50,000 in gross sales. After expanding our offerings by joining with a partner, we sold just over 825 doors from September 2016 through June 2017 with gross sales of nearly $75,000. With schools moving away from traditional mail services, this revenue stream should not be dismissed. And what else are we overlooking as facilities are renovated? Challenges, lessons learned, and rewards.

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Webinar: C3X - Making the most of your first NACAS Conference

Your official guide to helping you make your first NACAS C3X a successful trip. Topics include first-year tips from a third-year attendee, networking and engagement tips, planning your professional development schedule, making the most of your time in the Expo Hall with Business Partners, and learning about the rebrand and the NACAS of 2017.

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Webinar: Implementing a Student-Focused Campus Childcare Facility

Discuss the challenges of running a campus child care facility and some potential solutions.  This will include possible funding sources to make care more affordable, meeting student needs while still considering the needs of a viable business, scheduling student employees, and managing a waitlist.

On this webinar, attendees will:
-List ways that campus centers are different from traditional centers
-Describe ways to make care more affordable
-Effectively Manage a wait list

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Webinar: How To Make the Most Out of Exhibiting at C3X

Join NACAS as both staff and members discuss how business partners can make the most of their C3X experience. Learn from members and current business partners how to win the expo floor and best practices to engage NACAS members.

Webinar highlights will include:
-Conference at a glance
-Exhibitor benefits
-Optimizing your engagement
-Outreach opportunities
-Conference logistics
-Discussion

Goals:
-Provide you with the key dates and logistical information
-Suggest ways to increase your ROI through success stories from your peers
-Connect you with the appropriate people and resources for follow-up questions

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Webinar: Navigating Your NACAS Membership

Join Corey Salem, Director of Member Engagement of NACAS, and NACAS Membership Committee volunteers as we explore the breadth of your NACAS membership and all that it has to offer. From reviewing benefits to discussing future benefit launches, this webinar will serve as your A-Z, soup to nuts guide to making the most of your NACAS membership. Learning outcomes: NACAS members will develop a deeper understanding of their NACAS membership and the benefits that come with it. (August 23, 2017)

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Webinar: Planning and Implementing a Campus Bike Share

The University of Virginia planned and implemented a bike share program that went live in 2015. This webinar will provide lessons learned in the planning process, system selection, station design and operations, the business model, marketing/communication, and data sets.

On this webinar attendees will:
-Understand the planning effort that leads to a balanced bike share system
-Evaluate available technologies, design, and operations to find the best fit in their home environment
-Plan for the operational requirements of a system (staffing, rebalancing, maintenance)
-List possible business and marketing/communications plans along with the associated financial obligations of running a system
-Understand key performance indicators and interesting data sets of a successful system

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Virtual Roundtable: Marketing Challenges, Strategies, & Best Practices

Auxiliary service professionals have a unique message to communicate: “Our services make life easier for students on campus.” But how do they promote that idea while also staying on top of marketing trends and technology? Join us for an informal, engaging discussion on marketing auxiliary services. Come prepared to discuss departmental structures (centralized, decentralized, or hybrid), strategies for reaching today’s students, and pain points within your own marketing efforts. This virtual roundtable is intended to provide discussion, idea-sharing, and collaboration. Specific questions are encouraged and all are welcome to listen.

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Webinar: Building Campus Consensus Using Revenue Data

Colleges and universities have a lot of data at their fingertips, but it is often challenging to find meaning behind the data. With the ability to sift through the massive amounts of data – from vending transactions to dining hall traffic to campus card data – auxiliary services can ensure the best outcomes for both the students and the institution. (May 25, 2017)

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Webinar: Reshaping Campus Retail for the Mobile Age

The way we access goods and services has been transformed by a more convenient digital experience. While the internet restructured what we can do, the mobile device has reshaped how we can do it. The point of purchase has extended from storefront to desk chair to anywhere you can get a signal. When the mobile experience also enhances operational efficiency and output, the effect on business can be revolutionary. (May 3, 2017)

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Webinar: What does it take to make Auxiliary Services the Campus Darling...

This interactive webinar explores proven strategies for strengthening the image of your Auxiliary Services program as an innovative, socially responsible, customer-centered and financially accountable community builder that is adored by the entire campus community. (April 18, 2017)

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Virtual Roundtable: Food Trucks – What you need to know

If you’re considering bringing food trucks to your campus, you’re in luck. This virtual roundtable will be led by industry experts who have experience hosting food trucks on their campuses - meeting the needs of thousands of students. (April 4, 2017)

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Webinar: Gaining Insights From Event Attendance Data Analysis

Making decisions with limited data isn’t ideal. And collecting insightful data can be a chore—unless you have the right tools. Learn how some of your peer institutions captured event attendance data and used it to improve their events. (March 29, 2017)

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Webinar: Strategies to Balance Diversity & Consistency in an ID Card Environment

Join this webinar on developing strategies to consistently serve all constituents in a diverse card office environment. A set of tools will be shared to address the unique needs of our campus community and partners. (February 16, 2017)

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VR: Campus Card Issues and Innovation

The campus card industry continues to evolve at a fast pace and it can be difficult to keep up with the latest issues, innovations and operating processes. This virtual roundtable is intended to provide discussion, idea-sharing and collaboration. (February 11, 2017)

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Webinar: Title IX’s Impact on Auxiliary Services

Title IX provides rights for all students and employees of every educational institution to be free from all forms of sex- and gender-based harassment and discrimination. This webinar will explore the ways in which Title IX impacts the university and how sexual misconduct, sexual harassment, and discrimination are remedied and prevented. (January 27, 2017)

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Webinar: Insight-Driven Strategy: The Power of Listening

With rising costs, new technology and shifting generational preferences, the higher education landscape is constantly evolving. In this webinar, Barnes & Noble College will share the importance of using voice of the customer research and insights to drive your retail and marketing strategies, in order to position the bookstore as a valued and strategic partner on campus. (December 7, 2016)

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Webinar: Everybody wins, creating one-stop shop conference services

If you are considering creating one-stop conference services this session will guide you through the basics of centralizing your operation. Participants will understand how software may be utilized to manage complex conference and event contracts. Pros and cons of various revenue models will be presented and you will take away a list of items to consider for creating or improving one-stop services on your campus. (December 6, 2016)

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Webinar: Sustainability & The Paper Industry

In this webinar, FedEx Office shares some new facts and information on sustainability as well as strategies and actions that your campus can take to become a more sustainable campus. (November 2, 2016)

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Webinar: Making Sense of Thousands of Student Comments

The Auxiliary Services industry is sitting on a gold mine of student data available through social media, emails, survey responses and many other channels. At the same time, the sheer volume of data has created challenges around understanding. In this session, you will learn best practices for managing and making sense student feedback. (October 25, 2016)

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Webinar: Seven Reasons Why You Need a Marketing Guru

Every Director of Auxiliary Services needs to have a marketing guru as part of their management team. Whether it is increased campus-wide and national awareness of your auxiliary programs or higher levels of community engagement; tune into this webinar to learn about the return on your investment from hiring a marketing manager includes. (September 28, 2016)

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Webinar: Creating a Quality Centered Workplace

This webinar will focus on the importance of creating a quality management environment that works on continuous improvement, efficiencies, and the development of its employees. (August 23, 2016)

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Webinar: Achieving Success for Non-Traditional Students

In this session, Lisa Malat (vice president and chief marketing officer, Barnes & Noble College), will share the findings from a recent study conducted with 1,800 traditional and non-traditional students comparing their needs and experiences, and provide key insights into how colleges and universities can facilitate the success of their non-traditional students. (August 15, 2016)

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Webinar: Three Metrics to Improve Your Store's Bottom Line

A few quick lessons in retail math during this webinar will give you the ability to understand and monitor some of the most important financial metrics that can make a huge difference in the financial performance of your campus store. You’ll learn how even small improvements in turn rates, for example, can significantly improve cash flow and ROI. (August 9, 2016)

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Virtual Roundtable: Is CASP Right for You?

Have you applied or are you thinking of applying for CASP? Need more information on how to study? Have general questions about CASP? This FREE virtual roundtable will discuss study techniques shared from CASPs. We will share tips that will help you gain confidence and prepare for the exam. (July 21, 2016)

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Webinar: An Introduction to Contract Negotiations

This webinar will provide a general overview of how to negotiate and manage contracts in auxiliary services. Regardless of which operation(s) you serve, there are common contractual issues across auxiliary services. Attendees will be introduced to the principles of contract management and learn what must be included in every contract. (April 26, 2016)

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Webinar: Bench Building and Succession Planning

Are you frustrated when you need to search outside your institution for new managers? Would you like a proven program that teaches current managers & hourly employees to be your next leaders, but doesn’t absorb too much of your time? Participants will learn a program that guides high-potential employees through a one-year development process. (April 21, 2016)

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Webinar: ExTRA-ordinary: RamTech @ VCU

Connecting your technology store with your campus community. (March 31, 2016)

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