Recorded Events

Recorded online events give NACAS members the advantages of customized, convenient education. Search for topics that are relevant to your needs, and digest course material at your own pace. Invite your auxiliary service colleagues to do the same!

Webinar: Why Food is the Easiest (And Worst) Thing to Sacrifice

It is no surprise to hear that food-insecure students compared to food secure students are more likely to have unhealthy off-campus eating, a higher incidence of depression, and avoid social events where cash is needed for food. Recent data from the Urban Institute suggests that 11.2% of students attending four-year institutes and 13.5% of students attending vocal schools all experienced food insecurity at some point during their education. The problem is better understood now than ever, though recent events in 2020 have made it all the more difficult to address. It is our mission as auxiliary service professionals to advance campus experiences that enrich the quality of life for students, especially as it relates to the national crisis of affordability. Come discuss how to tackle food insecurity on campus during challenging times of change, recession, and pandemic, and how we can neither allow our students to sacrifice their own eating habits nor our own ability to provide for their needs.

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Webinar: Making Social Media Click and Engaging With a Connected Campus

Each day, millions of students, faculty/staff, parents & guardians, and campus community members utilize social media to get information. This webinar aims to show auxiliary departments how to use social media effectively, how to engage their customers, and how to make your audience an integral part of your content strategy. With mobile phones at everyone’s fingertips, utilizing social media can be vital to supporting your institution’s goals and giving you an edge against competitors. We'll explore the various social media platforms, their uses, and how you can leverage each and make your own social strategy to benefit your department.

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Webinar: A Year of Transitions – Cultivating Resiliency and Self-Care

COVID-19 has had a tremendous impact on us all and we will likely continue to feel these reverberations through 2021. However, it is important during in the midst of these stressful moments, hardships and lifestyle adjustments to focus on taking care of yourself and invest in your own well-being and resiliency. Come join NACAS and our facilitator Lauren Battista, MPH, CHES as we explore coping strategies for resiliency during periods of change and how to create your own self-care plan during this difficult time. Discover ways to cultivate your well-being through setting healthy boundaries and creating a self-care plan that meets your own specific needs as we inch toward a new normal on our campus communities.

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Webinar: Refreshing the Fall 2020 Student Experience

As campuses continue working toward crafting communications plans to explain how the return to grounds will look for Fall 2020, an important piece of consideration is the student's physical experience. A major component of a decision to attend a specific college or university is the perception of how each student will interact with their physical facilities, from their dorm rooms, food halls, classrooms, and open campus spaces in general. There is a delicate balance in providing a safe environment for students, while still providing programming and spaces for students to truly feel they are satisfied with their holistic experience. Come hear from campuses large and small in their strategies toward striking this balance and contribute your own planning for a greater discussion within our auxiliary service community.

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Webinar: Re-Thinking Campus Mail: Winning the COVID-19 Fight with Parcel Lockers

Social distancing, reduced manpower, and shorter hours of operation on campuses has called for more advanced operational approaches. Abrupt campus closures have found faculty and students quickly adapting to online learning technology platforms. Early adopters are now discovering new ways to leverage “smart technologies” to streamline campus mail services centers, protect the institution’s brand reputation, and enhance the student and staff experience. Come learn from Quadient about safer and more efficient mail and package distribution process for your campus with Parcel Pending, which can reduce long lines at your pick up center, reduce staff face to face interactions, and establish 24/7 access to packages for your students and staff. This program will be of particular interest for leaders in housing, auxiliary services, and facilities, and allow attendees to actively engage in the program by making comments and asking questions in real-time.

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Webinar: Are Your Auxiliary Operations Surviving or Thriving? Evaluating Campus Auxiliary Operations to Build Crisis-Proof Business Models

Colleges and universities must regularly assess their operational practices in relationship to changes in funding and enrollment, campus responses to crises, and much more. How institutions plan and respond, now more than ever, is imperative to short- and long-term success. This webinar brings together representatives from a small four year public university and a large urban multi campus university system that have undergone extensive evaluations of their campus operations and facilities, specifically auxiliary units, with the goal of optimizing service quality and operational efficiency, and increasing revenue generation. The panelists will discuss their individual processes of analysis, problem-solving, and outcomes, each based on the unique challenges facing their campuses. The last portion of the webinar will focus on how these evaluative approaches can be implemented while planning for post-COVID operating paradigms on campus.

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Webinar: How to Prepare for Service Disruption On Your Campus In the Post COVID-19 World

Service disruption can occur at any time, as with the world’s response to COVID19. Whether it’s a planned renovation or emergency, university staff and auxiliary professionals should prepare for these disruptions. In this session we will review best practices and protocols that can be implemented to 1) help minimize service disruption for students, 2) protect your campus community, and 3) minimize economic loss in food service, meetings and events, and other auxiliary areas. In this session we will discuss not only contingency planning but also general preparedness planning.

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Webinar: NACAS East Discusses Return to Campus Plans

Across the nation, colleges and universities are planning for a variety of operating scenarios for the Fall Semester of 2020. This webinar will feature returning to campus plans from senior leaders at institutions across our region. Both public and private school plans will be addressed, as well as different enrollment sizes. The main focus will be on auxiliary and business operations including retail and residential dining, food trucks, catering, coffee shops, residence halls and facilities, on-campus hotels, book stores, and transportation services. Our presenters will discuss best practices and how to provide the services to the campus community safely and in a fiscally responsible manner, considering health and safety, social distancing, and personal protective equipment. The session will provide leaders in Auxiliary and Business Services with ideas to implement with their own planning processes.

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Webinar: Is Your Campus Store Sustainable?

Come join a webinar discussion with Industry leading College Bookstore leaders, as a follow up from the hit C3X 2019 education session. Hear Key Bookstore Partners about the future of Course Materials, and operating models keep your stores relevant on your campus. This is an opportunity to participate at a high level with industry trend makers, gain an understanding of the various strategies to keep your store relevant, and learn about changes in Inclusive Access, Open Education Resources, and other new formats.

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Webinar: COVID-19 and Changing Times: Implementing Safe Mobile Credentials for Campus Card

Join Duke and The University of Alabama as we share our mobile card implementations, and how this technology can assist as we continue to adjust to life on campus in the midst of COVID-19. This contactless technology allows for fall students to come to campus with their mobile cards already on their phones. We will outline the project drivers, benefits and strategies that addressed infrastructure, funding, administrative approval, launch strategy, post-implementation activities and communications. These were campus-wide projects engaging multiple campus partners, vendors and system integrations that led to successful and award-winning mobile card solutions for our campuses.

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Webinar: Shifting Food Service Operations to the New Normal

Colleges and Universities are planning for a variety of foodservice operating scenarios for the Fall Semester of 2020: Online delivery of classes to normal operations and everything in between. While many institutions are unsure of when their campus foodservice operations will open, they realize that many aspects of those operations will be different as a result of the COVID-19 pandemic. In this webinar, we will discuss how to prepare to open foodservice operations. We will discuss best practices and how to provide the services to the campus community (students, staff and faculty) safely and in a fiscally responsible manner. The webinar will consider food safety, social distancing (employee and customer safety), personal protective equipment, service styles, etc. and how these may look different from previous service. We will also discuss environmental practices that have been implemented (e.g., reduced packaging, reusables versus disposables) and how these practices may differ. The session will help participants prepare for the reopening of their foodservice operations, possibly in a phased approach and will include retail, residential dining and catering operations.

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Webinar: The Maize and Blue Cupboard: Paving the Way For a Student-Centered Response to Basic Needs

The Maize and Blue Cupboard is a student led and student driven organization that cultivates holistic responses to food access, insecurity, and sustainability on campus. The Maize and Blue Cupboard is focused on equitable and accessible initiatives related to the far reaching aspects of food insecurity and access on campus. Working in collaboration with local, campus, and academic partners, the Maize and Blue Cupboard seeks to creatively and effectively respond to these barriers among the student body. The Maize and Blue Cupboard seeks to pave the way for a new path for the University of Michigan. A path that supports a positive, proactive, student centered response to issues of basic needs across campus. The purpose of this presentation is to engage in education and collaboration around the need for addressing food access and insecurity at the University of Michigan.

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Webinar: Building an Effective Auxiliary-Wide Mystery Shopping Program

Mystery shopping allows gathering of detailed qualitative data from the perspective of your customer. This type of data collection can be employed across all auxiliary departments in any customer-facing service. Join us to learn how to build surveys based on your customer’s journey, recruit a range of customers to be your secret shoppers, incentivize the program, and use the results to ultimately improve your operation. Learn from an institutional colleague on how she employed an auxiliary-wide mystery shopping program. Additionally, join us in discussing how this process might look different in modified operations due to COVID-19.

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NACAS and ACUHO-I Virtual Roundtable: COVID19's Impact on Fall Housing

This event is a continuation of NACAS’ ongoing Virtual Roundtable series around COVID-19. All higher ed professionals are welcome to join the conversation and share best practices with one another.

Come join our facilitators to discuss how our potential return to campus in the Fall may provide a resounding impact to the traditional ways we house our students. Social distancing guidelines may require that students' experiences in residence halls are considerably different than in previous years, regardless of if an e-learning model is implemented on campus. Considerations for transitions to single occupancy living, potential agreements with nearby hotels for overflow housing management, and how to manage public washroom facilities are all topics for discussion. Perspectives from members of varying geographic regions, public vs. private, and campuses sizes will be shared to better equip all members. All attendees are welcome to share and ask questions on how to better prepare their own campuses or adjust existing plans.

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Webinar: Student Development Theory Tune-Up

Student Development Theory refers to a body of scholarship that seeks to understand and explain the developmental processes of how students learn, grow, and develop in post-secondary education. Engaging students in the present ultimately better prepares them for their future, and auxiliary service professionals have a unique opportunity to directly impact their undergraduate teams. Fine-tune your knowledge with this webinar facilitated by University of Houston doctoral students that focuses on how auxiliary services leaders can use more current theories and research to mentor student employees, improve our services to meet student needs, partner with student leaders, and understand the importance of inclusive auxiliary services facilities that build and support community.

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Quarterly Womens' Virtual Roundtable: Leading Through the Unknown

Join Kelsey Harmon Finn, NACAS CEO, as we discuss how to show up as campus leaders during these incredibly uncertain times. It can be difficult to focus on both the needs of those around you while still listening and addressing your own, which requires a strong understanding of self-care. Understanding where we draw our energy from and how we use what can seem like a very limited and in-demand resource is crucial toward our success during this time, especially with the increasingly daunting task ahead of us. Together we will use this time to explore the topics of motivation, guilt, self-care, and energy, and how these four areas ebb, flow, and impact our overall abilities. We encourage you to flex your Zoom skills and join us on video for our deep conversation as the group brainstorms pathways for success.

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Webinar: Building a Hybrid Campus Store from Scratch

Kansas City University of Medicine and Biosciences recently switched from a contracted bookstore to a hybrid model, based more out of a desire to serve students than to be a revenue source. Some major retailers describe this new hybrid bookstore model as a crucial way to win back students and build toward the future, as well as a trend that will likely become more and more prevalent as Generation Z enters higher education. While a hybrid model can create advantages not found in either self-operated or purely contracted services, it is important to understand some of the pitfalls that can be encountered while creating this new model of a campus store. Learn about the resources that can be utilized when considering this change and how to undergo long-term planning for your bookstore shift.

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Webinar: Prepare Campus Dining for this Fall - What Will Our Future Hold?

COVID-19 has had a devastating impact on Ancillary Services revenues and our future may be unrecognizable. Operations came to an abrupt halt in mid-March as our campuses emptied, but now students could soon be back. This webinar is designed to share practices that are emerging for Canadian campus dining operations to provide attendees with information to assist in the development of campus-specific plans for this Fall. We will look at re-opening scenarios, operational practices that are emerging, and to what extent our values of sustainability are still relevant. We will focus on Retail Dining, Dining Halls, Catering, Coffee Shops, and look at future trends and silver linings that could shape the future of Ancillary operations.

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Webinar: Doing Good While Doing Your Job – Moving Toward a Circular Economy (During This Time of Coronavirus)

Brought to you by the Higher Education Associations Sustainability Consortium (HEASC) and its members – a network of higher education associations with a commitment to advancing sustainability within their constituencies and the entire system of higher education.
There is an urgent need to move away from the current unsustainable linear economy toward a sustainable circular economy. The circular economy model is designed to save resources and money, maximize the lifespan of resources and products, reduce pollution and climate change, and decrease or eliminate waste. If US higher education were its own country, it would rank as the 22nd largest economy in the world. In the short term, with campus shut downs, we can reduce utility bills while safely securing our facilities and specialty labs. With the reality of finite resources, it is imperative to prioritize and incorporate sustainability into procurement processes and policies in all departments. Target audiences include staff from the following areas: planning; facilities; business and finance; procurement; housing; auxiliary services; food and catering; waste management; building construction and renovation; recreation; student life, sustainability offices; and IT. Receive useful resources you can use now.
The webinar will consist of:

1. Overview of the need for a circular economy and sustainable procurement in higher education
2. Real world examples from many campus areas
3. Useful resources for all campus staff on sustainable procurement, the circular economy, and actions you can take today in the midst of COVID-19 and campus shut downs

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Webinar: Using Benchmarking Data to Support and Improve Campus Operations

Benchmarking allows for more strategic and better-informed decision-making through the use of data from peer institutions and the overall higher education landscape. Join a student affairs and auxiliary service professional who’s made extensive use of benchmarking data in the pursuit of construction of new facilities, organizational re-structuring, and student programming. This webinar will take a deep-dive into how Emory University uses benchmarking data from various sources and how the new benchmarking service offered by NACAS can better inform operations on your campus. Case studies from multiple practice areas will be showcased and participants will learn how to use a framework to begin their own analysis of the new NACAS benchmarking data.

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Webinar: Service, Leadership, and Volunteering with NACAS

Have you been interested in NACAS volunteer leadership but weren’t sure where to start? There are a wide array of volunteer opportunities available at NACAS, from members who are newer to the association to auxiliary service professionals who have attended numerous regional and annual conferences. Join in on this webinar facilitated by representatives from the NACAS Board of Directors, Committees and Advisory Groups to learn more about the important role these volunteers have in supporting association activities and how to launch your journey as a NACAS volunteer.

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COVID-19 Virtual Roundtable: Executing the New Commencement

This event is a continuation of NACAS’ ongoing Virtual Roundtable series around COVID-19. All higher ed professionals are welcome to join the conversation and share best practices with one another.

Come join our facilitators to discuss how commencement planning has been affected by COVID-19. Considerations for digital commencements, delayed ceremony, and adherence to local governance are all topics for discussion. Perspectives from members of varying geographic regions, public vs. private, and campuses sizes will be shared to better equip all members. All attendees are welcome to share and ask questions on how to better prepare their own campuses or adjust existing plans.

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Virtual Roundtable: Tradition and Connection During and After COVID-19

NACAS Research has yielded data that indicates most students are feeling lonely and isolated through efforts to virtually continue the semester. As auxiliary professionals this is a perfect time to think creatively and challenge ourselves to think about how we deliver services to students both in person and virtually. This is especially relevant as campuses look forward to beginning multi-strategy plans for when students return to campus, while still addressing the immediate concerns for students, faculty, and staff. Topics of focus for this conversation will include campus stores, e-commerce, student unions, retail food service and Business Partner relationships, we encourage you to bring your own examples to share with our facilitator's perspectives!

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Webinar: Leading Remote Teams

Working from home can seem difficult when your job function is usually carried out on campus, but demonstrating comprehensive leadership in the new remote work environment can be just as challenging. Whether you have experience in shifting your team to remote work, or this is your first time implementing the adjusted work strategy, we all face challenges to communication and clarity that threaten to make an already disruptive Spring even more difficult. Join three auxiliary service professionals as they discuss their recommendations for implementing and leading a work from home policy during the COVID-19 crisis from their unique campus perspectives. The tools and strategies they utilize will be shared, as well as the discussion that occurred along the way to instate the remote work policies their campuses now hold.

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Webinar: #LearningUnusual: Ensuring Distance Learning Preparedness

While we can't predict what the future holds, we can still plan for a variety of outcomes and ensure we are ready for students' return. Preparing for the potential of fall distance learning is not something we could have for-seen, however having course material options that can adapt to your campus’s needs might be the smartest way to approach this new territory. There are several key components needed when strategizing for the uniqueness of a fall term with more online learning to possible social distancing in-person classes. Marketing and communicating these changes is also critically important, as students need to feel confident now that there will be a safe and prepared place for them at your campus, regardless of which strategy will need to be implemented. Join Follett as they discuss the strategy and tactics needed by auxiliary service professionals to ensure your students are prepared to start class – wherever that might be.

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Webinar: Developing an Effective Scope of Work for Auxiliaries

Developing a clear Scope of Work (SOW) can be challenging. Some SOWs may be vague or lack critical details. Others have requirements that are overly prescriptive and can limit vendor innovation. Results from twenty years of procurement research will showcase how poor SOWs create a “tumbling dominoes” effect that brings risk to the owner. This webinar will identify the (surprisingly simple!) elements of an effective SOW. Templates for developing SOWs will be provided, along with discussion of how to increase vendor innovation during the proposal process. Tangible case studies from a variety of dining services, print, facilities / construction, and other projects will be provided.

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Webinar: The Top Reports Auxiliary Business Services Need

Running your auxiliary services business requires a comprehensive understanding of both financial and operational data. This webinar will cover the key metrics and reports your team should use to monitor financial health and business performance for improved decision making. Hear from an institutional partner on how they are leveraging real-time visibility to drive efficiency and profit in their retail operations on campus.

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COVID-19 Virtual Roundtable - Summer Programs

This event is a continuation of NACAS’ ongoing Virtual Roundtable series around COVID-19. All higher ed professionals are welcome to join the conversation and share best practices with one another.

Come join our facilitators to discuss how summer programs has been affected by COVID-19. Considerations for delayed events, contract re-negotiation, and impact on revenue will all be discussed. Perspectives from members of varying geographic regions, public vs. private, and campuses sizes will be shared to better equip all members. All attendees are welcome to share and ask questions on how to better prepare their own campuses or adjust existing plans.

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Webinar: MicroMarkets: Secure and Unstaffed Revenue Generation

MicroMarkets are a rapidly growing trend closely tied to auxiliary services' oversight of traditional retail and vending. These utilize automated, self-checkout technology in order to provide students options to quickly purchase food, beverages, coffee, or other goods while keeping overhead and labor minimal for the institution. UGA discovered a need for these markets on campus and after examining the legislative requirements, quickly established several MicroMarkets throughout campus. Come learn how secure revenue generation was achieved through the seamless process of maintenance and resupply, how multiple payment options could be allowed to meet students' needs (and one payment option that was strategically not offered), and how the overall culture of campus retail was influenced by this new operation.

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Webinar: Bringing Back the Business – Life After COVID-19

Similar to 9/11 and the Great Recession, the current COVID-19 crisis is having significant economic impact on the events industry, with events being postponed and cancelled across the globe. However, similar to those previous crises, the events industry rebounded and came back stronger than before. When COVID-19 recedes, and life returns to normal, there will be a flurry of meeting planners, organizations, and individuals looking to book and re-book business. Waiting until the flurry begins is too late – you should be preparing now to meet the increased demand head-on. Join us as the marketing experts from Unique Venues talk about how best to prepare to attract, land, and service business in a post-COVID-19 economy.

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COVID-19 Virtual Roundtable - Business Impact and Students’ Wellbeing (Part 2)

This event is a continuation of NACAS’ ongoing Virtual Roundtable series around COVID-19. All higher ed professionals are welcome to join the conversation and share best practices with one another.

Come join our facilitators to discuss how auxiliary services professionals have been required to adjust business operations. Considerations for pro-rated refunds, increased safety for students still engaging with auxiliary services while on campus, and shifted operational hours are all topics for discussion. Perspectives from members of varying geographic regions, public vs. private, and campuses sizes will be shared to better equip all members. All attendees are welcome to share and ask questions on how to better prepare their own campuses or adjust existing plans.

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COVID-19 Virtual Roundtable - Crisis Communications

This event is a continuation of NACAS’ ongoing Virtual Roundtable series around COVID-19. All higher ed professionals are welcome to join the conversation and share best practices with one another.

Come join our facilitators to discuss how communications plans have been drafted and implemented to inform students, faculty, and staff of institutional response to COVID-19. Keeping all stakeholders involved of the institution’s evolving decisions is highly important, which may require statements to be revised or even withdrawn as the situation develops. Perspectives from members of varying geographic regions, public vs. private, and campuses sizes will be shared to better equip all members. All attendees are welcome to share and ask questions on how to better prepare their own campuses or adjust existing plans.

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COVID-19 Virtual Roundtable - Commencement Planning

This event is a continuation of NACAS’ ongoing Virtual Roundtable series around COVID-19. All higher ed professionals are welcome to join the conversation and share best practices with one another.

Come join our facilitators to discuss how commencement planning has been affected by COVID-19. Considerations for digital commencements, delayed ceremony, and adherence to local governance are all topics for discussion. Perspectives from members of varying geographic regions, public vs. private, and campuses sizes will be shared to better equip all members. All attendees are welcome to share and ask questions on how to better prepare their own campuses or adjust existing plans.

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Webinar: Introducing a Mobile Credential for GooglePay

Join Dan Gretz, Senior Director of Channel Management as he shares the latest developments to Transact Mobile Credential and the launch of student ID support for Google Pay on Android mobile phones.

Aligning with our long-term vision for NFC-based credentials, Transact offers Mobile Credentials for Apple Wallet and now Google Pay—enabling ubiquitous campus-wide use to access facilities, residence halls, and more, as well as make payments for dining, vending, and retail using a secure, easy-to-use student ID mobile credential. Key takeaways from this session include:

-An overview of provisioning and usage trends
-Questions you should be asking your campus credential provider
-Real-world project funding and communication strategies for adopting a mobile ID credential
-Insights on project drivers and benefits for administrative and campus partner support

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COVID-19 Virtual Roundtable - Business Impact and Students’ Wellbeing (Part 1)

This event is a continuation of NACAS’ ongoing Virtual Roundtable series around COVID-19. All higher ed professionals are welcome to join the conversation and share best practices with one another.

Come join our facilitators to discuss how auxiliary services professionals have been required to adjust business operations. Considerations for pro-rated refunds, increased safety for students still engaging with auxiliary services while on campus, and shifted operational hours are all topics for discussion. Perspectives from members of varying geographic regions, public vs. private, and campuses sizes will be shared to better equip all members. All attendees are welcome to share and ask questions on how to better prepare their own campuses or adjust existing plans.

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COVID-19 Virtual Roundtable - Finishing Classes on the Right Foot

This event is a continuation of NACAS’ ongoing Virtual Roundtable series around COVID-19. All higher ed professionals are welcome to join the conversation and share best practices with one another.

Come join our facilitators to discuss how auxiliary services professionals have utilized alternative strategies to support their institution’s academic mission and assist students in finishing the semester. Perspectives from members of varying geographic regions, public vs. private, and campuses sizes will be shared to better equip all members. All attendees are welcome to share and ask questions on how to better prepare their own campuses or adjust existing plans.

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Webinar: Shaping Harm Reduction into Wellness Promotion

The DuWell program at Duke University helps students focus on their individual wellness by looking at the integration of many areas of their life, including financial, social, spiritual, intellectual, mind-body well-being, and the environment around them. Attendees will be able to demonstrate how to develop and implement a comprehensive program model using various services from risk mitigation to wellness promotion with the goal of increasing student resilience.

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Webinar: Managing Voices: The Screams, Whispers, and Chatter of Customer Service

Most college and university auxiliaries face the challenges of dealing with the demands of students, family members, university partners, and external partners. In a climate where instant responses to inquiries, criticisms, and complaints are the expectation and staff (and budgets) are stretched to their limits, how can front line staff mitigate dissatisfaction and maximize service? This webinar will focus on creating a strategy around customer service that empowers staff and maximizes resources. Additionally, the presentation will cover some tips and tricks for staff to utilize when dealing with difficult situations.

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Virtual Roundtable - Emergency Preparedness and COVID-19 in Higher Ed

Emergency preparedness is a crucial component for all higher ed institutions, regardless of size or geographic position. Even when there is a low risk of impact for colleges or universities, having a proactive attitude toward maintaining stability is paramount for maintaining a sense of calmness for both students and staff. As various news sources report on the novel coronavirus outbreak, adjustments may need to be considered for summer camp programming, facilities management, international campuses, communications sent to institutional stakeholders, and many other areas of oversight. Come learn how several campuses have utilized pre-existing continuity planning procedures to stay ahead of this latest disruption in a no-judgement roundtable where all are welcome to share and ask questions on how to better equip their own campuses.

Note: Please refer to the Centers for Disease Control and Prevention's updates on COVID-19. The CDC is closely monitoring the outbreak and remains the best source of information for identifying symptoms, risk assessment, and preparing your community. This roundtable provides an opportunity for peer to peer sharing and conversation; campuses should still consult their campus risk management team and the CDC for guidance.

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Webinar: Using Value to Explain Parking Permit Price Increases

As a self-funded auxiliary, the University of Houston Parking and Transportation Services Department relies on user fees to fund its entire operation. Parking permit sales comprise the largest portion of revenue for the department and therefore have been the primary means of raising additional revenue to meet rising costs. Over the past several years the department has worked to reorganize the operation in a way that provides better value to permit holders, while also being more aggressive in capturing other revenue opportunities. However, simply doing better isn’t enough – an organization must also promote its efforts to help its customers understand the value proposition of its service. This presentation will explore the initiatives and program changes designed to increase the value of a parking permit as well as the efforts to better distribute costs among a larger variety of users and how this is being communicated to the campus community.

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Webinar: Are Your Auxiliary Services "Good Enough?"

With the upcoming launch of NACAS Benchmarking, understanding the value that comparing your institution to industry best practices is critical toward making the use of the latest member benefit.

How do you know if the auxiliary services you provide are producing impactful results? One way to determine if your efforts are effective is to compare your outcomes to similar auxiliary services operations at other institutions. To demonstrate how this may work, this webinar will take you on the journey of the Auxiliary Services Council of Georgia (ASCOG) benchmarking study. The ASCOG benchmarking study is an ongoing effort to provide auxiliary services professionals in the state of Georgia with interactive data to help its members make those comparisons. The data from the benchmark study are also valuable to examine an individual institution’s trends over time. In addition, the webinar will share data insights gleaned from the results and examples of how some auxiliary professionals have used the results at their institutions. As NACAS embarks on its benchmarking study, you may find this webinar of interest for your future benchmarking efforts.

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Webinar: Data Driven – Opportunities in Auxiliary Services Using Existing Data

With the upcoming launch of NACAS Benchmarking, understanding the value that comparing your institution to industry best practices is critical toward making the use of the latest member benefit.

Data is available in everything we do today; the value is in knowing that it is there and being able to use it. On our campus, we work to bring data forward from multiple original sources to better manage and understand our operations. For years, we worked with spreadsheets, manually entered data, pulling data from different sources giving us different versions, in the end the results varied. Today we focus on bringing the data directly from the source, ensuring that the data we use is constant throughout our program. We will demonstrate where we pull data, how we review data and how it has elevated our program. Today we are more organized and strategic in making data-driven decisions. Using data and having it uploaded regularly allows you to view your programs quickly, providing the opportunity to review important information without delay. Save time and increase accuracy while putting your information in the hands of those that need it the most. Join us as we go over the way we deepened our use and understanding of the data that surrounds us.

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Webinar: Why Lactation Suites are Important for Supporting Families

Learn about lactation suites in this partner webinar sponsored by ACUI and NACAS. Attendees will learn about lactation suites, Mamava’s mission, and the experiences 2-3 universities have had incorporating them on their campus, including the problems they were meant to solve. With this information, the audience will be empowered and informed to make key decisions about the need for and use of lactation suites on their own campus. Learning outcomes will be formed from the experiences of other institutions, which will share best practices and tools for how to avoid potential obstacles.

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Webinar: How to Empower Your Team to Achieve Zero Waste Events

Reducing, reusing, and recycling are all sustainability efforts to strive for but without having total institutional buy-in, it can seem like you're the one doing all the work! Come learn how ASU created a holistic Zero Waste Event checklist to empower staff at the university to practice sustainability in events that the Sustainability Department could not physically support. This allowed event planners to hold 'Green Events' without much handholding due to the checklists, resources, and increased cultural awareness that was created.

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Webinar: Diversity in Dining the Binghamton Way

Placing students at the center of their educational experience, Binghamton University has created one of the most diverse Dining Services operations in the country. With twenty-six locations, and strong student support, campus programs and constituencies who support the diverse food service options - and the dining experiences that support diverse populations - are the pride of Binghamton University. Join us as we discuss how our diversity is celebrated in our successes - and how we, like our student demographics, are constantly evolving as we are always looking for that next culinary voice.

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Webinar: Common Foodservice Operating Mistakes

fsSTRATEGY conducts foodservice operations reviews for our clients, including colleges and universities. These reviews encompass all aspect of foodservice operations including menu planning and development, purchasing, receiving, storage, inventory procedures, production, service, quality of food and service, food safety, cash handling procedures, and reporting and accounting. Time and again, we find the same opportunities for improvement. In this webinar, we will share the most common mistakes colleges and universities make in their foodservice operations and how to correct these mistakes. At the end of the webinar, participants will have a variety of items to review at their foodservice operations and, where their operations fall short of foodservice industry best practices, have strategies to address such shortcomings.

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Webinar: Cutting Edge Biometric Technology for Dining and Security

The University of Maryland, Department of Dining Services was the first university foodservice operation in the country to implement the IDEMIA MorphoWave biometric device. These devices allow entrance into their dining facilities, positively identifying the student that has a valid meal plan, literally with the wave of a hand. The readers work with the university card system, decrementing a meal for block plans or granting access for students on an unlimited dining plan. Join in on this fascinating webinar to learn about this cutting-edge technology and consider how it can be used in your dining facilities as well as other applications in auxiliary and student services. Participants will learn:

…what biometric technology is and what it is not
…what, why, and how the University of Maryland Dining Services Implemented biometric technology in their three residential dining facilities.
…specifically about the IDEMIA MorphoWave and other biometric technology from IDEMIA that is marketed through multiple integrators and value-added resellers
…how to develop questions for your context when considering biometric technology

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Emerging Professionals Virtual Roundtable - Strategies for Success

Join two auxiliary service professionals well familiar with new experiences in the field as they discuss some of the challenges that Emerging Professionals face, as well as strategies that can be used to navigate these issues and advance within your career. This open discussion will serve as an open forum to begin discussions around how to succeed in your new role or engage in individual professional development. We encourage you to think about what topics you'd like our facilitators to tackle or what comments you would like to bring to the table, as the conversation is only strengthened by the inclusion of additional voices!

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Webinar: Using the Right Technology to Reach Gen Z Students

Learn how Xavier University is using multiple Transact products to streamline processes and enhance student engagement on their campus. Attendees will discover how the University improved services including their Inclusive Access textbook program, donations and other services using the Transact Mobile Ordering App, Transaction System and Mobile Validation solutions.

Key takeaways from this webinar include:
·Discover how the right technology can help enhance communications to Gen Z students, reduce costs, and provide valuable data insights
·Hear how to cater to the busy schedules of today’s college students
·Understand the necessary advocacy and potential pitfalls for a successful program

We will also discuss what roles Xavier and Transact played in the roll out, the outcomes and lessons learned!

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Webinar: Can Auxiliary Services Save Higher Education?

Auxiliary Services has always been viewed as an important partner in the success of an institution. Now, it essential for the future of higher education. In this webinar we will discuss the opportunity where auxiliary services becomes the critical partner to diversify revenue, lower cost of attendance, expand experiential learning opportunities, and improve the overall value proposition for an institution.

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Quarterly Womens' Virtual Roundtable: Women Advocating for Women

Join Kelsey Harmon Finn, NACAS CEO, in a discussion related to how females work with, for and in support of each other for success. With the changing demographic of leadership it is crucial that women work with each other by being mentors, advocates and sponsors of other women. Together we will use this time to check our own bias and brainstorm pathways for success.

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Webinar: Use of Mobile Credentials for Heightened Security

Join Transact and Arkansas State to see how to protect your campus community while meeting the needs of today’s mobile phone-centric students with a fast, secure NFC-enabled Mobile Credential. Learn how the industry’s first NFC-enabled Mobile Credential deploys on student cell phones for use across campus the same way a student ID card works. The webinar will explore how the system not only improves student experience but also bolsters security through its integration with physical access control and other systems.

In this presentation, you’ll learn valuable tips from Arkansas State on how to implement this type of solution on your campus. You’ll find out how this system — which connects students with a fast, secure NFC-enabled Mobile Credential on their mobile devices – can also improve security by integrating interior room and exterior building access control, security monitoring, video surveillance, electronic locks from integrated partners, turnstiles and parking gates. Learning objectives in this session are:

• Learn how to address the needs of your mobile-centric student community with a Mobile Credential on their cell phones that can be used in the same way as your student ID cards.

• Understand secure, convenient NFC technology and how to provision credentials over the air and encrypted in the secure element of the device, ensuring the highest level of security at the point of entry.

• Hear how Arkansas State has decided to pioneer this technology, the benefits to their student and campus community, and steps they took to plan for the implementation.

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Webinar: Responding to the Legalization of Cannabis on Canadian Campuses: A Case Study

In October 2017, Canada became the second country in the world to formally legalize, on a federal level, the possession, consumption, cultivation, and sale of cannabis. The Provinces, as well as some municipalities, also have individual rules addressing appropriate sale, usage and possession of cannabis, which further affects institutional policy. The University of British Columbia (UBC) took deliberate and informed steps to ensure that campus-wide policies and initiatives were in the best interests of their student and faculty body, all while upholding applicable laws. In this session, attendees will learn how key decision makers began this process and how consultations were utilized to ensure the best possible outcomes that balanced students' preferences, safety, and holistic wellness.

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Webinar: Best Practices for Starting Esports on Campus

Join the Director of Athletics and Head Esports Coach at Ashland University and learn from top to bottom how Esports recently came to life on college campus across the United States and Canada. Players are now able to participate in many popular games such as Fortnite, League of Legends, and Overwatch while competing in collegiate, professional, and semi-professional leagues. Many colleges and universities are creating state-of-the-art gaming facilities where students are able to practice and compete while being mentored by experience coaches. Best practices, financial costs and revenue, as well as pitfalls to avoid during early start-up will be discussed, as well as which departments are crucial to involve in order to make your new Esports program a success!

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Webinar: How Auxiliaries Can Affect the Impact of Identity Theft

IDENTITY THEFT: What it means to universities, their students, faculty/staff, and alums and why institutions should care.

Identity Theft is an ever-increasing threat to everyone. It used to be a breach would occur occasionally to a business or government entity. Now notifications are sent out about every day. Business, governments, health providers, credit companies, and yes, universities. This webinar and Q&A will provide answers to the questions such as:
-What are the various forms of Identity Theft?
-What are the various ways ID Theft occurs? The answers will surprise you.
-What are the various aspects of credit mitigation after an event has occurred?
-Why should universities care?

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Webinar: Making the Most of Your First C3X

Your official guide to helping you make your first NACAS C3X a successful event. Topics to include: first-year tips from a second-year attendee, how to network and meet other professionals, planning your attendance at professional development sessions, better understanding the Expo Hall layout and interactions with Business Partners, and learning networking tips and maximizing your social experience.

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HBCU Virtual Roundtable - The Impact of Challenges at HBCU’s

Join two auxiliary service professionals serving at HBCUs as they discuss some of the challenges that individuals at these institutions face, as well as strategies that can be used to navigate these issues from all professional levels. This open discussion will serve as an open forum to begin discussions around how to better support and strengthen our peers serving students at HBCUs and foster idea-sharing and transfer of best practices from one institution to another. We encourage you to think about what topics you'd like our facilitators to tackle or what comments you would like to bring to the table, as the conversation is only strengthened by the inclusion of additional voices!

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Webinar: Best Practices on Trademark Licensing

All institutions have an opportunity to develop a strong brand, regardless of scope and size or even athletic presence. Developing this brand in the retail market is important to maximize brand awareness and royalty growth. The brand presented externally impacts how your institution is perceived and remembered. In this competitive environment, effective branding will assist in attracting new students, faculty/staff and donors as well as elevate school spirit among alumni, students, and fans. Come learn how to organize a trademark licensing program on your campus if existing frameworks don't exist and hear recommendations that would help create a successful program.

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Webinar: Iowa GROW®: Creating a High-Impact Student Employment Experience

Iowa GROW® (Guided Reflection on Work) uses brief, structured conversations between student employees and their supervisors to help students connect the skills and knowledge they are gaining in the classroom with the work they are doing, and vice versa. Iowa GROW® is focused on making student employment a "high-impact activity," one that requires students to reflect on their learning and connect their learning within and beyond the classroom. During this webinar, we will discuss how student employment can enhance student success, provide an overview of Iowa GROW® initiative and outcomes, outline how you can implement GROW® with your student employees, and share other strategies beyond GROW® that can help organizations build a learning-centric student employment experience.

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Webinar: Cultivating a Culture in Auxiliaries that supports Mental Health and Well-Being on Campuses

All campus units play a role in encouraging and promoting mental health and well-being on campus. However, figuring out exactly what role your unit plays and your pathway for incorporating these concepts into your department culture can be difficult. In the second half of this two-part series, you will learn how auxiliary services impacts culture and explore how to lead your department through a well-being lens.

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Webinar: Making the Most out of Exhibiting at C3X

Join NACAS as both staff and members discuss how business partners can make the most of their C3X experience. Learn from members and current business partners how to win the expo floor and best practices to engage NACAS members.

Webinar highlights will include:
-Conference at a glance
-Exhibitor benefits
-Optimizing your engagement
-Outreach opportunities
-Conference logistics
-Discussion

Goals:
-Provide you with the key dates and logistical information
-Suggest ways to increase your ROI through success stories from your peers
-Connect you with the appropriate people and resources for follow-up questions

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Virtual Roundtable: How Race and Identity Impact Our Work

Join Dr. Victoria Farris, Kelsey Harmon Finn, and a panel of NACAS members as they discuss how women of diverse backgrounds can build each other up in the workplace. Kelsey and Victoria will facilitate a conversation with the panel on how their own experiences related to workplace bias and the impact it has had on their work and success. You’ll have your chance to participate in the discussion and ask questions!

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Webinar: Auxiliaries' Power to Combat Food Insecurity

41 million people or 1 in 6 struggle with hunger daily in the United States. Hunger is an epidemic that knows no bounds and is present in every community, including higher education communities. In 2016 a national survey was conducted to determine the number of college and university students personally experiencing food insecurity. The survey results indicated that 1 in 5 students did not have reliable access to sufficient quantities of affordable nutritious food and many institutions are struggling on how to combat this issue.

Northeastern University recently piloted the innovative program 'Swipe2Care,' an initiative created as a collaboration between the Student Government Association and the Office of Student Affairs and Dining Services. A significant number of students have utilized the program and it continues to grow and improve as student awareness of the program grows. Come learn about how the Northeastern team realized the need for the program, what implementation required, and lessons learned during this pilot year.

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Webinar: Breaking Down the Buzzwords - Mental Health, Well-Being, and Self-Care

Mental health and well-being are hot topics on every college campus and many colleges and universities are making them institutional priorities. The conversations usually involve buzzwords like flourishing, thriving, self-care, and well-being, but what do those terms really mean to you and your everyday work? In the first half of a two-part series, we will set the stage. You will learn the significant state of student and employee mental health and well-being for students and employees, explore the impacts of well-being on culture and morale, and strategies to optimize your personal and professional well-being.

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Webinar: Attitude Impacts Mindset - Student Success Through Mentorship

This webinar will focus on how auxiliary service professionals can serve as mentors for students and help contribute toward their success. Student success is crucial toward the overall mission of every college or university and working in auxiliaries offers an opportunity to directly impact student futures. Changing student thinking through Attitudes, Aptitudes, and Altitudes is key to enriching their time on campus and ensuring that they are exposed to the tools needed to improve their personal, social, economic (financial wellness), academic/career (Major Track: Finish in 4). Come learn about this holistic approach toward auxiliary mentorship and how Old Dominion University has built federations across departments to work toward this goal.

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Webinar: Building Bridges in a Land Full of Silos: A Case Study on Creating Campus Partnership

For Auxiliaries, partnering with academic units can be tricky. Many times the “partnership” is a one-way endeavor that involves the academics unit getting something for free and the auxiliary getting their name on a t-shirt. Good partnerships have benefits both ways and a clear MOU. This is the story of how Auburn University created a partnership between the Departments of Fisheries, Horticulture, Biosystems Engineering, Food Safety and Campus Dining that won 4 different awards and garnered well over a million dollars in grant funding. We will unpack the strategy used to bring everyone to the table, the reasoning we used to gain approval and buy-in from our reporting chain and how we drafted our MOU.

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Webinar: Emerging Trends in Campus Retail

College student discretionary spending has exceeded $203 billion annually. As a result, retailers are continuing to become more sophisticated to meet the needs and demands of these savvy consumers. Join Kara Bunde-Dunn—Industry expert and sales, marketing and customer experience guru—to learn how our customers are applying these emerging trends. Leave with the tools needed to capture those discretionary dollars while maintaining a successful campus experience.

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Webinar: Move your RFP from a C to an A+! 5 things you can do TODAY!

The RFPs we use today are often borrowed from our friends or found circulating online. These are great ways to help ensure success, but how good are they, really? We reviewed and graded hundreds of RFPs and there is a common theme. Our multi-university study found that the most successful contracts simplified the selection process, restructured the interviews to focus on project execution, and instituted performance metrics. Attendees will walk away with tools that can immediately be used to improve their dining services, beverage/pour, print services, mailrooms, and other RFPs.

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Webinar: Digital Bookstores: Using Social Media to Drive Sales

Auxiliary Service Marketing Professionals have the unique opportunity to use social media to drive sales within new or existing campus federations. E-Commerce is growing to be a bigger and bigger field, with most students preferring online shopping rather than the traditional brick and mortar operations. Come learn how to better utilize social media for advertising your campus brand, communicating promotions, and increase overall revenue. We will share resources around media kits and digital marketing strategies utilized by other E-Commerce companies, as well as the data supporting their benefits.

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Webinar: Impacting Student Success by Combating Food Insecurity

The rise of food insecurities across college campuses can affect the success of a college. Participants who attend this webinar will better understand how developing a student food pantry can positively influence students on an academic and social level. Presenters from Florida International University’s Division of Academic and Student Affairs will share how the student food pantries meet student’s basic needs and increase retention rates. This presentation will also include the history of student food pantries at Florida International University, student success assessment plans, building collaborative partnerships, and developing a sustainable pantry program.

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Webinar: Conference & Event Services Business Model Assessment

Consideration of the financial environments our departments operate under is essential. Understanding and defending a conference and event services operation’s role related to an institution's financial bottom line and other desired returns is a second critical step. So, how do these operations ensure they are maximizing and communicating a desired return?

Attendees will hear simple yet deliberate steps for reviewing a conference and event services business model, its various components, and the processes and priorities which drive how the operation makes a significant impact at an institution. Attendees will have opportunity to consider strategies to review activities that will produce daily and breakthrough operational results, make any necessary sustainable adjustments, and create metrics designed to assess and report on outcomes.

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Webinar: Alternative Revenue Stream Through Unused Residence Halls

When faced with a surplus of residence hall rooms and no immediate need for usage, the University of Missouri developed a program where suites could be rented for weekend intervals to visiting family members or guests. This program became popular for athletic events, family visits, and campus-hosted events, providing guests a safe and convenient place to stay while earning additional revenue for the university. The ability to rent residence hall rooms can be adjusted depending on vacancies and enrollment, making the program fairly easy to implement when needed and withdrawn when student activities are higher per semester/ year. Learn how University of Missouri created the program, leveraged the necessary staff to upkeep the rooms for guests, and the successes found through the innovative new program.

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Webinar: Swipe It Forward - Engaging Campus Partners to Reduce Meal Insecurity

Rhode Island School of Design (RISD) room and board matches a dining plan to the type of housing a student resides in. These plans range from unlimited meals (required in first year housing), to plans that consist of varying combinations of meal swipes and dining points. Approximately half of our undergraduate students and most Graduate students live off campus, giving them the option to downgrade or opt out of meal plan altogether. Occasionally, this results in students finding themselves in a position where they do not have the resources or time to obtain a meal. While this issue is not easy to track solely from a dining standpoint, our Campus Partners' interactions with students often put them in a position to know which students may be in need. "Swipe it Forward" is a temporary assistance program created by RISD Dining that empowers Campus Partners to provide free meals to students who have come to them for help. Learn how meals are donated to the "meal bank", how this program functions using CBORD menu management system, and how valuable this collaborative effort has been for areas such as Residential Life, Counseling Services, Financial Aid, Public Safety, the Dean's Office and Health Services on the RISD campus.

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Webinar: How to Conduct a Self-Study of Auxiliaries

There are a number of ways to conduct a self-study, including the new CAS Multifunctional Frameworks Assessment, which allows you to pull from a range of sets of standards to avoid having to do several separate self-studies. Typically, a department will conduct a self-assessment, examining evidence they collect to determine the extent to which they are aligned in the practices highlighted in the standards. However, it can be difficult to feel confident in a self-study without understanding best practices of how to develop both accurate, actionable, and reliable findings for the institution. Come learn about how to align your programs with standards, the use of the Multifuctional Frameworks Assessment, and how to conduct self-assessment and program review using the CAS Standards.

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Virtual Roundtable - Professional Development through NACAS

No question is too big or too small for this roundtable! Interact with NACAS' Director of Member Engagement and the volunteer Membership Committee to learn all about the many member benefits that are designed to keep your auxiliaries running smoothly! From downloading RFP templates or job descriptions to connecting with members of a similar institution type, size, and more, we will discuss what tools are at your disposal and help attendees navigate the unfamiliar benefits that are just waiting to be put to use.

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Webinar: Beer, Food, and Education: 3 Distinct Revenue Streams in One Package

The mission of most auxiliary enterprise operations includes the support and success of our respective student populations. Measuring our impact on student success can be a nebulous thing, and we tend to fall back on the easily measurable financial contribution we provide to the institutions we serve.

In this webinar, we will explore the measurable learning outcomes from a student success perspective of Innovation Brew Works, the first educational brewpub operated by students on a college campus. In doing so, we will also explore new revenue streams for enterprise operations in partnership with the university extension.

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Webinar: College Stores - What’s Next?

Back by popular demand! An update on how college bookstores are responding to dynamic challenges in course material delivery while managing KPI. This is an opportunity to participate at a high level industry trend, scalability of Inclusive Access (IA) and navigating the OER landscape.

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Webinar: Successfully Implementing and Managing e-Scooters

Electric scooters provide students and staff with a fast and personalized transportation option to assist in navigating campus space. However, this creates potential parking hazards due to scooters being left outside of designated parking areas, the possibility of enforcing scooter-free zones, and safety risks for students without protective equipment. Come learn about the University of Texas' successful best practices and policies on how to effectively implement and manage this innovative new transportation option.

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Webinar: Conference & Event Management: An Internal Revenue Partnership

Most, if not all, departments on campus hold meetings and events throughout the academic year and summer. Additionally, most of them do not have meeting planning expertise or designated staff to organize these events. Because of this, these events end up squeezing the department's budget and may not be profitable or as successful as desired. Taking the burden off an administrative assistant or intern and using a third party planning service, such as a campus Conference and Event departments, creates savings in both time and finances. This webinar will show how you can partner with the community and other campus departments to create successful conferences and events both on and off campus, while saving money for the departments and making money as the planner. In some cases you may already have the staff available through conference services departments already on your campus. We will discuss how to start and grow this type of service based on your campus needs.

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Webinar: Hot Topic: Improving Recycling in a Retail Food Court

This presentation will be a continuation and update to the previous presentation on tackling waste generation by Carleton's University Services team at C3X 2018. Discover how we moved from a 12% waste diversion rate in March 2017 to 90+% by the end of the same year. Find out how to use Behavioral Insights (Nudge Theory) to examine the issue of waste in a Retail Food Court, modify existing processes and ultimately improve the behaviors of consumers, and dramatically reduce waste being sent to the landfill. This session will walk you through how Carleton applied the skills learned from studying "Nudge" Theory, applied those to a real campus operation, and the continuation of the project. We will also look at how this was received by the community and discuss future expansion initiatives.

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Quarterly Women's Virtual Roundtable: Choosing to Show Up When Winning Seems Impossible

Join Kelsey Harmon Finn, NACAS CEO, as she tackles the question of how and why we should show up when it feels like there's no chance of winning in the workplace. We will tackle the question of why winning seems necessary? Is there another way to look at how we show up? How do we make progress when it can feel like there are only winners and losers? We encourage you to reflect and share on your own experience on teams where men typically dominate executive positions. There will be time for sharing and group conversation. Let’s work together to get unstuck!

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Webinar: Creating an Inclusive Campus Dining Program Rooted in Education

Special dietary requirements go beyond balancing the guilty pleasures with healthy choices, but instead are vital to student wellness and safety. For schools with meal plan requirements, balancing student’s medical, financial, or cultural needs has become an increasingly hot topic within food services on how to best provide inclusive options for students without negatively impacting day to day operations. William & Mary has built a dynamic program that connects students with a board-certified dietitian and subject-area experts to review student-submitted requests for dietary accommodations with the ultimate goal of supporting a student’s long-term well-being. Come learn how to create a dynamic team that supports a highly inclusive dining program promoting campus food education and individual wellness.

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Webinar: Hot Topic: Achieving Marketing Differentiation and Campus Engagement

This presentation will be a continuation and update to the previous presentation on ensuring marketing communications are resonating with an ever-changing campus population at C3X 2018. In an environment where students are increasingly immersed with multiple messages, while their attention span continues to decrease, it is critical that marketers understand every facet of this target audience. To accomplish this, the unit first rebranded itself as “shopFIU” and used this moniker to increase efficiencies in marketing. Over time, web, social media and campus activation initiatives each contributed to a steady growth in the awareness of the shopFIU brand. Furthermore, student engagement with the brand across digital and non-digital domains also experienced a healthy growth. Recently, however, marketing metrics revealed that digital engagement with the brand had started to plateau. After careful study of marketing metrics, message components and the current target student audience, “Gen Z”, a more comprehensive marketing strategy was developed.

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Webinar: Planning A Major Event: Free Speech, Safety, & Controversy

This webinar will provide strategies to help prepare for major events to allow for diverse and competing viewpoints to be presented in a safe and educational atmosphere. We will focus on a review of a case study from CSU Fullerton where a national controversial speaker was scheduled to speak on campus, which attracted strong attention from both supporters and critics of the speaker. The community's reaction and response demonstrated the importance of a well thought out safety and strategic plan.

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Webinar: Creating a Successful Inclusive Access Program

Learn how the University of Hawaii setup, implemented, and grew its inclusive-access program from 2 unique courses to 340 unique courses within two years. They will share sample materials and tools to help create or enhance your inclusive-access program. Learn about the challenges and successes along the way, as well as the financial impact inclusive-access has on the bookstore and its students it serves.

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Webinar: Leveraging Your NACAS Member Benefits

How can NACAS help you source impactful resources and solutions that you can bring home to your campus? Whether you're a seasoned NACAS member or a fresh face on your institution's roster, join our webinar to learn how you can build your own unique membership experience through use of benefits like the Marketplace, attending events like C3X, and volunteering at the regional or national level. This webinar will focus on all areas of participation; including networking, education/certification, research, collaboration, and leadership.

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Webinar: Hot Topic: Strategic Planning for Auxiliary Services

In 2007, Michigan State University’s Division of Residential and Hospitality Services, one of the largest and most complex in the United States, began a comprehensive reevaluation of its operations and services delivery with the goal of helping the university improve its reputation as a World Class Land Grant institution. During an era of shrinking state support for higher education RHS embarked on an ambitious process to clarify their mission and vision, make the hard decisions about investments, and totally redefine how student services would be delivered. The plan was so successful it was updated in 2012 to sustain the momentum.

Three of the key players in this process will discuss how the process was envisioned and implemented. They will talk about ways what they learned could be successfully implemented at other institutions regardless of size and lead participants in a mock visioning exercise.

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Webinar: Hot Topic: Assessing Student Worker Training Programs

This presentation will be a continuation and update to the previous presentation on student employee training at C3X 2018. We will describe our processes and methods utilized to collect information in developing a student worker training program to prepare students for their future careers. This assessment focused on the necessary experiences and workplace skills that are useful for student workers as identified by supervisors. Research shows that working on campus enhances students’ academic performance, as well as provide students with professional experience. On-campus jobs provide an opportunity to gain professional experience in a familiar and comfortable setting as students prepare for career and adulthood. We conducted focus groups with supervisors within the Division of Administration and Finance at the University of Houston to identify key work place skills, behaviors and attitudes that supervisors in non-academic position believe are essential for student workers. Come learn from us about how we (in collaboration with Human Resources) developed a training module for student workers and to prepare our student employees with the tools, resources, and training to position them for success in their career path. This follow-up session will assist attendees to develop an understanding about how to promote appropriate work behavior, productivity, and institution wide policies for student workers and foster student success. Learn from us about the impact this program had on our students and their growth as emerging professionals. We will also share feedback from campus managers about the impact this training had on student employee performance.

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Webinar: Hot Topic: Our Student Center & Atrium 18 Months In

This presentation offers a continuation and update to the C3X session in Orlando about our 12 Week Renovation & Construction project in the Temple Student Center food court and Atrium. After 18 months of living with the outcome of the project, we’ll share information, lessons learned, and both operational and programmatic updates with participants. Those in attendance will develop a greater understanding of how just in time decisions making during a project can both help and hinder longer term success. Attendees will also learn more about the partnership with Aramark during their first 18 months on campus. As the first project in their new contract with Temple, we have learned a great deal about each other along the way. Presenters will share useful info, things to consider, potential brand/concept changes, and other programmatic, operational and financial information as we move towards our second summer with our new partners and our new space.

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Webinar: Hot Topic: State of the Higher Education P3 Industry

This presentation will be a continuation and update to the previous presentation on the state of P3s in the higher education industry at C3X 2018. With so many higher education public-private partnership (P3) projects underway nationwide, and with so many others being considered, we have heard for years the market is exploding. Is it? And how does this answer change as we look at different school types and other differences? B&D’s Executive Vice President Jeff Turner will share the results of the firm’s first annual comprehensive survey of higher education P3 transactions. With an eye toward housing, this survey attempted to capture every P3 project since 2014. Metrics captured include total project cost, deal structure, ground lease term, region, student enrollment, and more. This first annual “snapshot” produced some fascinating results, including trends—and lack thereof. This data will empower campus professionals exploring development projects. Furthermore, Mr. Turner will discuss the emergence of higher education P3 projects for energy, innovation districts, student unions, parking, academic buildings, and more. These projects may change how schools plan, making this an important, timely discussion. Attendees will also hear about how they can contribute to the Higher Ed P3 Resource Center (www.p3resourcenter.com) the industry’s central library.

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Webinar: How do you Maximize your Public Print Program?

ASU’s managed print program will be discussed including the student experience and partnership initiatives. The current print program serves approximately 70,000 students across four campuses. Insight into ASU’s managed print program can help to serve as an example of how to leverage partnerships and provide effective services to a larger audience. Participants will actively engage in polling to understand trends around user experience, pricing, balancing demand and sustainability goals and leveraging institutional (internal) print management.

Focus:

Revenue – Business Model, Pricing, etc.
Sustainability – Print avoidance, default to duplex and black & white, 100% recycled paper, etc.
Student Success – Convenience, accessibility, etc.

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Quarterly Women's Virtual Roundtable: How White Women Show up in the Workplace

Join Dr. Victoria Farris, Founder of Farris Consulting and Kelsey Harmon Finn, NACAS CEO, as they discuss how white women traditionally show up in the workplace.

Dr. Farris’ background in equity and inclusion in the higher education setting will set the stage for dialogue as she examines her background and how it shaped her work in having these provocative conversations - How do white women show up in the workplace? Why have white women been conditioned to show up in this manner? How can the status quo be disrupted so that white women can show up advocating for others? Learn tips, tricks and take home resources, as Kelsey and Victoria dig into these (sometimes) hard to have conversations. You’ll have your chance to participate in the discussion and ask questions!

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Webinar: Commencement Planning - Balancing Large Event Management

Kavinda Arthenayake is the Director of College Events & Conference Services, Commencement at Rhode Island College. Previously he was the Director of Conference Services, Commencement, Transportation Services, Printing & Mailing at Oregon State University where he directed Commencement for over 13 years.

Commencement ceremonies are one of one of the most important events held on a college campus that celebrates the crowning achievements of our students – Graduation. These ceremonies must be student centered and focus on celebrating our graduates, family, friends, faculty and staff. This session will focus on [a] large event management [b] review cost structures [c] find innovative ways to reduce costs and bring additional revenue. To do so, we will look at two very different Commencement ceremonies – An outdoor ceremony where over 4,000 graduates receive their live diplomas with over 23,000 in attendance; and an indoor smaller ceremony with 1,300 graduates and 10,000 attendees that is being completely revamped.

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Webinar: Food Allergy Management: How is your Campus Doing?

Presenter: Beatrice Povolo, Director, Director, Advocacy & Media Relations, Food Allergy Canada

Description: In Canada, approximately 150,000 students enrolled in more than 225 universities and colleges are affected by food allergies. While students are expected to manage their condition, there are ways your institution can assist to help them feel safe, supported and included. Learn more about managing food allergies on your campus and considerations for developing or updating policies/practices related to food allergy and anaphylaxis as well as having stock epinephrine on hand.

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Virtual Roundtable: Empathy 2.0 - A Continued Conversation

At its core, empathy is an awareness - when practiced, it’s an understanding. How do you adopt empathy as a daily practice and apply it in the workplace? Even further, how does this process weave it’s way into your leadership style and impact your management? In a small group setting, join the conversation on how to address team challenges through empathy.

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Webinar: Fast, Accurate and Secure Identification – Biometrics for Campuses

From federal credential verification requirements to the latest smartphones, in just a few short years biometric identification has moved from beyond the fringe to the latest must-have technology. Successful iris identification implementations at Georgia Southern and several other university dining halls are proving that the technology works. This presentation will feature discussions on campus biometric applications, addressing system integration and privacy concerns.

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Webinar: Recognizing Microaggressions on Campus

Presenter: Dr. Victoria Farris, the founder of Farris Consulting where she serves as a consultant, trainer, speaker, and coach working to support equity and inclusion in higher education. With over a dozen years of experience supporting students’ learning outside of the classroom, Victoria has served as both an associate dean of students and dean for residence life. Victoria is committed to disrupting systemic racism by supporting higher education institutions, and professionals, in cultivating more inclusive campus environments so that all students, staff, and faculty can thrive.

Why are spaces on campus inherently not inclusive? What do we do about it?

During this conversation we will explore why it is important to have inclusive practices in campus auxiliary services, how we can recognize exclusionary spaces and common microaggressions, and what we can do about it. Participants will leave with tangible tools for recognizing and disrupting common stereotypes and microaggressions, and an appreciation for why it is important to facilitate inclusive spaces on campus.

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Webinar: Digital Federations the Key to Social Media Strategy

Auxiliary Services Marketing Professionals face unique problems when developing social media strategy because of limited resources (time, people, and money), wide varieties of programs to communicate about, and the limited geography of the market segment. On top of that people use social media platforms in different ways and for different needs. A comprehensive strategy entails, and these are the critical points of the presentation:

• Encouraging collaboration - consolidating stakeholders toward a common goal.
• Identifying specific goals for specific channels - understanding how target markets use different social media platforms and tailoring goals to that end.
• Creating federations - centralized federations for passive communications and decentralized federations for active conversations.

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Webinar: Gender Inclusive Housing

Gender inclusive housing has become an important initiative fostering comfort, acceptance, safety, and inclusion on our college campuses. Jennifer Garvin, Housing and Food Services, and Brian Patchcoski, Student Affairs, from The Pennsylvania State University will discuss the journey of implementing gender-inclusive housing and address specific questions, including, but not limited to: How did it start? What is currently offered and available within the housing structure? What additional resources around sexual and gender diversity have been considered for students? and What has been the impact on the student experience? Join us in discussing best and emerging practices, lessons learned, and on-going improvements to better the student experience and enhance our living and learning environment.

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Webinar: Understanding the Power of Brand

A Brand is more than school colors and a logo, it’s about creating consistently outstanding experiences; and everything matters when it comes to experiences. In a time when attracting and retaining the best and brightest students and staff continues to be a challenge, striving to deliver the best experiences possible can make the difference between struggling to find the right people and having the right people waiting in line to enroll or apply. Successful organizations place brand at the center of their culture and leverage it across all departments to guide decisions and deliver consistently excellent service and support. In this discussion, we’ll talk about what a brand consist of and how brand promises and the details of day to day experiences work together to create an environment that your students will love and your team will be loyal to.

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Webinar: Food Insecurity, the Silent Struggle Impacting Student Success

41 million people or 1 in 6 struggle with hunger daily in the United States. Hunger is an epidemic that knows no bounds and is present in every community, including higher education communities. In 2016 a national survey was conducted to determine the number of college and university students personally experiencing food insecurity. The survey results indicated that 1 in 5 students did not have reliable access to sufficient quantities of affordable nutritious food.

Food insecurity is a growing public health problem for college students, with significant potential for adverse effects on both physical and mental health functioning. Food insecurity is defined as, limited or uncertain availability of nutritionally adequate and safe food or limited or uncertain ability to acquire acceptable foods in socially acceptable ways due to a lack of money or other resources and is reported to have increased among the general US population as a result of the Great Recession.

This webinar documents the ongoing initiative by the University of Illinois to eradicate food insecurity issues for our students. This webinar will provide the skills necessary for all higher education professionals to effectively identify at risk student populations on college campuses and programming that will positively impact the success of students faced with food insecurity. By actively addressing food insecurity issues, educators can ensure that the only hunger faced by today’s students is the hunger for knowledge.

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Virtual Roundtable: Prepping for CASP - Management

Don’t be overwhelmed when preparing for CASP! Whether you are gearing up to take the exam at C3X or are simply looking to gather more resources about the process, we are here to ease your test anxiety. There are numerous tools available to you to prepare, but we realize that sometimes you need a little face-time with those that have been through the process before. Join us as Ben Perlman, CASP gives a quick overview on the Management component of the exam and then opens up for Q&A.

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Webinar: Reducing Costs With Improved Results: A Conversation with Dr. Dan Krane

Presenter: Dr. Dan Krane from Wright State University

Join Barnes & Noble and Wright State University as the following topics are discussed:

-How to maintain a high quality of education, while making education affordable
-Adopting an Inclusive Access model for course material delivery
-How Wright State University addressed the challenge and is leading the way

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Virtual Roundtable: Summer Series: Emotional Intelligence Part 5: Social Skill

Join NACAS CEO, Kelsey Harmon Finn as she dives into what distinguishes great leaders from good ones using Daniel Goleman’s Emotional Intelligence skills as her guide. The summer is a great time to reflect on the school year and look forward to what lies ahead. What can you bring to the table this fall that will make this year better than last?

There are five components to Emotional Intelligence that help maximize performance and assist in helping you live life in the flow. Through understanding, practice, and persistence you can build upon and strengthen each of the five components to be a better leader.

The fifth, of this five part summer series will focus on Social skill; proficiency in managing relationships and building networks; ability to find common ground and build rapport. Join in to see how you can enhance your skills, making this year better than the last.

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Webinar: Small School, Big Savings – Buying Strong at Small Colleges

Presenter: E&I Cooperative Services

These days, every college and university is challenged with strained revenues and decreased funding. For small schools especially, the struggle to remain financially viable can be a clear and present danger. Find out how proven and innovative purchasing strategies help small schools buy strong – increasing supply chain efficiency and conserving precious revenues for the core mission of educating students.

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Webinar: Meetings, Conferences and Events Planning 101

Perhaps you have been asked to lead the planning and execution of a campus based professional association conference or maybe you are newly overseeing an established team of conference and event managers in your auxiliary services unit. In either situation, you may be finding yourself curious about where to begin when it comes to what it takes to plan a successful meeting, conference or event.

This webinar will provide an overview of the critical steps in planning and executing an event from beginning to end, or soup to nuts as you may have heard a planner say casually when referring to their craft. Using a case study approach examining three common scenarios – a multiple day campus based conference, a presidential visit to campus and a board of directors meeting or retreat – attendees will gain an understanding of the full breadth of details that are behind managing meetings, conferences and events successfully. From budgeting, emergency planning, and post event assessment to catering, accommodations and transportation coordination – this session will endeavor to provide you with a roadmap for future success in planning meetings, conferences and events in a collegiate environment.

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Webinar: Operating a Hotel on Campus

Your alumni and potential students need a place to stay while visiting your institution, but you need to be able to reach them in order for them to book rooms! In this webinar, attendees will dive into practical communication and outreach efforts that have been used effectively to draw new customers, learn how top-notch customer service on site positively affects visitor experience, and the impact this exchange has on the university. Other topics will be explored, such as the ever-expanding relationship between the hotel and the university, as well as the student employment experience.

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Virtual Roundtable: Summer Series: Emotional Intelligence Part 4: Empathy

Join NACAS CEO, Kelsey Harmon Finn as she dives into what distinguishes great leaders from good ones using Daniel Goleman’s Emotional Intelligence skills as her guide. The summer is a great time to reflect on the school year and look forward to what lies ahead. What can you bring to the table this fall that will make this year better than last?

There are five components to Emotional Intelligence that help maximize performance and assist in helping you live life in the flow. Through understanding, practice, and persistence you can build upon and strengthen each of the five components to be a better leader.

The fourth, of this five part summer series will focus on Empathy; understanding other people's emotional makeup and skill in treating people according to their emotional reactions. Join in to see how you can enhance your skills, making this year better than the last.

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Webinar: Auxiliary Services Role in Powering Athletic Performance on Campus

We all like to win; and for a student athlete winning in their sport first means achieving a balance between the classroom, the playing fields and the campus environment. The journey of a student athlete looks different than the typical student experience. Daily practices, competitions and maintaining peak performance both on the field and in the classroom, can be a challenging feat. Recognizing that student athletes need support tailored to their unique needs, Sodexo and a team of experts, including pro- and collegiate sports nutritionist Leslie Bonci, paired up to study the special needs of the student athlete and create a solution to help them excel. With the unique combination of applying principles of experience design and clinical nutrition they’ve created The Circuit, to keep athletes fueled, equipped and connected in a way that drives performance of the athlete, the team and the school! Join Experience Designer Kristi Theisen and Sports Nutritionist Leslie Bonci to explore how, with insight on your athlete, you can move from an experience that causes stress for your student athletes to one that powers athletic performance.

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Webinar: Creating a Divisional Shadowing Program to Enhance Engagement

Learn about Temple University’s GUIDE program - a divisional shadowing program implemented to enhance engagement. The program allows individuals interested in learning more about other areas of the Division of Student Affairs to pair with a Guide from another department. Over the course of a semester, the Guide will provide staff exposure and an inside look at how the department operates - giving Observers a unique opportunity to learn about an area they have not previously worked in. Gain insight into how the GUIDE Program formed from an organic conversation among colleagues that has lead to numerous positive outcomes and hear about the implementation process - from recruiting participants, matching guides with mentees, conducting monthly check-ins and more.

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Quarterly Women's Virtual Roundtable: Road to CEO

Join Kelsey Harmon Finn as she chronicles her journey from what she thought she would be to NACAS CEO. As she shares, we encourage you to reflect on your own journey - what are your setbacks and challenges? What decisions did you make along the way? What advice do you have for others? In a society where men typically dominate executive positions, how can we empower young women to become great leaders? Spend time listening and discussing why words and every interaction matter. Kelsey will share her experience and provide insight to these questions as she dives into her story, the Road to CEO.

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Virtual Roundtable: Summer Series: Emotional Intelligence Part 3: Motivation

Join NACAS CEO Kelsey Harmon Finn as she dives into what distinguishes great leaders from good ones using Daniel Goleman’s Emotional Intelligence skills as her guide. The summer is a great time to reflect on the school year and look forward to what lies ahead. What can you bring to the table this fall that will make this year better than last?

There are five components to Emotional Intelligence that help maximize performance and assist in helping you live life in the flow. Through understanding, practice, and persistence you can build upon and strengthen each of the five components to be a better leader.

The third of this five part summer series will focus on motivation, relishing achievement for its
own sake, the passion to work for reasons beyond money or status, pursue goals with energy and persistence . Join in to see how you can enhance your skills, making this year better than the last.

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Virtual Roundtable:Summer Series: Emotional Intelligence Part 2: Self-Regulation

Join NACAS CEO, Kelsey Harmon Finn as she dives into what distinguishes great leaders from good ones using Daniel Goleman’s Emotional Intelligence skills as her guide. The summer is a great time to reflect on the school year and look forward to what lies ahead. What can you bring to the table this fall that will make this year better than last?

There are five components to Emotional Intelligence that help maximize performance and assist in helping you live life in the flow. Through understanding, practice, and persistence you can build upon and strengthen each of the five components to be a better leader.

The second, of this five part summer series will focus on Self-Regulation; controlling or redirecting disruptive impulses and moods with the propensity to suspend judgement and think before acting. Join in to see how you can enhance your skills, making this year better than the last.

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Webinar: Staffing Ideas for the Next Generation

Are you having trouble hiring student employees? Are you having challenges retaining student employees? Generations change and today's student is a lot different than students were 10, 15, or 20 years ago. We'll go through changes that were made at Penn State, and how you can take some of those ideas back to your units to make your own programs more successful.

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Webinar: Give Your Register Wheels – How We Made Our Registers Mobile

Join us as Jay Parsons, Senior Systems Administrator from University of Iowa (UI), shares how UI expanded the use of their POS system to include mobile registers and how their food truck and food cart can go just about anywhere and still process transactions in real time. Live Q&A to follow.

Key takeaways from the webinar:
-What preparations UI made to implement a mobile POS system
-How UI uses mobile registers in food trucks and carts and what benefits they’ve seen
-Best practices and lessons learned from implementing mobile registers

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Virtual Roundtable:Summer Series: Emotional Intelligence Part 1: Self Awareness

Join NACAS CEO, Kelsey Harmon Finn as she dives into what distinguishes great leaders from good ones using Daniel Goleman’s Emotional Intelligence skills as her guide. The summer is a great time to reflect on the school year and look forward to what lies ahead. What can you bring to the table this fall that will make this year better than last?

There are five components to Emotional Intelligence that help maximize performance and assist in helping you live life in the flow. Through understanding, practice, and persistence you can build upon and strengthen each of the five components to be a better leader.

The first, of this five part summer series will focus on Self-Awareness; knowing one's strengths, weaknesses, drives, values, and impact on others. Join in to see how you can enhance your skills, making this year better than the last.

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Webinar: Effective Summer Camp Programming

You want to increase enrollment at your institution, but where do you start? One good place to look is within your own campus summer programming. STEM, freshman camps and similar programming provide an opportunity for you to vet and recruit high-performing, future students. Explore new trends in the campus summer camp world, learn best practices, and understand how to measure program effectiveness.

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Webinar: University of Houston Farmers Market – A Case Study

Lauren Ross and Michael Mendoza of the University of Houston will discuss their institution’s farmers market and how to leverage campus partnerships to overcome challenges. This webinar will provide a case study on planning, implementing, generating revenue, and connecting with local businesses to bring a farmers market to the campus community and further a commitment to sustainability and wellness.

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Webinar: Navigating Difficult Conversations with Campus Partners

Join Rikki Turner and Dr. Thomas E Bunton from the University of Arkansas at Little Rock as they share tips and experiences for navigating difficult conversations with business partners. Whether you need to address performance deficiencies or terminate a contract, this webinar will prepare participants with best practices for identifying problems, preparing for the conversation, addressing the issues, and following up on the desired outcomes.

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Webinar: NACAS Research findings: Student Success & Auxiliary Employment

With the launch of the first-ever NACAS Research report, DJ Pepito, Director of NACAS Research, and Don Penrod, CEO of the 49er Shops at California State University, Long Beach, will share insights from the research process and discuss how NACAS is exploring ways to show auxiliaries’ impact on student success. Pepito will also elaborate on the NACAS Research collaboration with Long Beach State and the initial findings that indicate 49er Shops student employees’ graduation rates for first-time freshmen are out-performing the general campus population. What factors impact students’ decision to work while going to school? What associations do students make with on-campus versus off-campus jobs? Do students believe their jobs help them succeed academically? Find out the answers to these questions and more in this NACAS Research webinar.

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Webinar: Clienteling: Beyond Customer Service

Clienteling is a technique used by commission based retail sales associates to establish long-term relationships with key customers based on data about their preferences, behaviors and purchases. Clienteling does not specifically apply to a sales person or a sales type of environment. All organizations could benefit from implementing these simple tactics into the culture of their business. Creating a better overall happiness at work for both the employee and the patron, or the teacher and the student.

There are a number of tactics and practices used to achieve this goal - tune in to learn more!

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Webinar: Improving Throughput in Dining Operations with Self-Order Kiosks

There are many places on campus where lines can form. Some lines just can’t be helped, but lines in your dining areas can. Imagine your students selecting food options, placing orders, and making payments without the help of dining staff. Not only would this dramatically decrease your students’ wait time, but you’d be able to serve more students more efficiently. Discover how schools like yours increased throughput, significantly shortened lines, and increased revenue using self-order kiosks in dining operations.

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Webinar: The Future of College Stores

Successful college bookstore are responding to the dynamic changes in course material delivery while managing Key Performance Indicators (KPI). The future of textbooks, digital content, and what operating models work right for your campus is more complex than ever before. This is an opportunity to participate at a high level industry trend overview.

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Webinar: Weathering the Storm - University of Houston Style

A journey of University and Auxiliary Services as they endured and helped their campus recover following a national disaster. This webinar will address the importance of communication, business continuity planning, and partnerships with internal and external stakeholders during large and small campus emergencies.

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Webinar: How Technology is Reshaping the Physical Retail Experience

Attend this session to learn how retail services are changing to meet the needs of today's evolving consumers. Learn what trends are happening throughout a variety of industries and markets. See how campus leaders are using mobile to reshape the physical retail experience for their students and staff. Hear ideas on how to expand sales, increase engagement, and improve service levels at a variety of locations throughout various dayparts. Understand what's coming and how to optimize your operations for the mobile age.

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Transition Tales? How UCCS Brought Dining Services In-House

UCCS transitioned to self-operated dining services in May 2014. Prior to that, the campus had been contract managed by various companies over the decades. The primary reasons for making the change to self-operations included: developing a student employment program and increasing the number of available campus jobs; improving the overall food quality and customer service delivered to campus as measured by national benchmarks; integrating sustainability deliverables in support of the University's strategic plan; incorporation of production from the UCCS Farm; integrating academic programs with dining services to create experiential learning opportunities; collaborating with Health Services, Counseling Services, and Recreation to create an integrated wellness model; harnessing relationships between UCCS and the US Olympic Training Center; and putting UCCS on the national stage for dining operations.

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Webinar: Alcohol Event Management: Ideas for Promoting Safety and Mitigating Risk

Hosting safe, enjoyable events with alcohol while ensuring your organization remains compliant with state laws and campus alcohol policies can seem daunting. University of Michigan Conference & Event Services will share findings and recommendations from a recent internal review regarding events with alcohol and student attendees. Best practices in alcohol policies and procedures will be shared. Ideas will be presented for reducing harm and risk associated with alcohol at events. Tools such as a risk assessment grid, alcohol communication forms, and policies and procedures will be shared.

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Women's Quarterly Virtual Roundtable Winter 2018

Let’s take a deeper dive! Please join us for our next Women’s Quarterly Virtual Roundtable as we take a deeper dive into the ideas and thoughts discussed on the last call. Whether you were able to attend last time or not, we welcome you as we deepen our discussions regarding the challenges, issues and what lies ahead in the future for women in auxiliary services. All are welcome regardless of identify or background as we create a space to advance women’s empowerment within the industry. Check back soon for more details and discussion topics!

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Webinar: Answering the Riddles that Drive Student Behavior

Riddle & Bloom, marketing partner to NACAS, will share unique insights on student preferences and behaviors based on recent student census results, as well as their extensive knowledge of what makes college students tick.

Tap into insights and connect with this market - the ‘Next Generation’. Learn more about what is driving your students buying and spending habits and how you can utilize this data in your work in auxiliary services.

Riddle & Bloom is a specialized ‘Ideas and Access’ agency that builds solutions borne of insight, expertise and access to create meaningful relationships with Millennial and Gen Z consumers.

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Webinar: Crisis, Intersectionality, and Strategies to Address College Student Hunger & Homelessness

Information and reports have increasingly shown some college students are struggling to have their basic needs met. Join Ruben Canedo of UC Berkeley as he presents data, student stories, and campus strategies to address college student hunger and homelessness. How can campus auxiliaries be better champions of these efforts? Attend to learn more!

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Women's Quarterly Virtual Roundtable Fall 2017

Join NACAS CEO Kelsey Harmon Finn as she addresses challenges, issues, and what lies ahead in the future for women in auxiliary services. This will be the first in a series of Virtual Roundtables that will set the stage and pave the way for additional topics.

We hope to create space to advance women’s empowerment within the industry. This is open to all NACAS members regardless of identity or background - come with your questions! This is your space to to help us navigate through discussions and offer insight.

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Webinar: Social Media 101

90% of young adults ages 18-29 are active social media users. As social networks like Twitter, Facebook, LinkedIn, Instagram, and Snapchat become normalized facets of daily communication, universities must be more deliberate about using these channels to their fullest potential. How can auxiliary services units connect with our university communities, including students and young alumni, through social media? This webinar seeks to answer that question by looking at the different categories of professional social media users and how they can best use social networks to enhance their communications and marketing strategies.

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Webinar: Building and Sustaining Service Excellence

As higher education has moved to performance-based funding, auxiliary services are being challenged to demonstrate impact on student retention and success. This program will discuss the relationship between business practices and student engagement theory. It will provide definitive models for using auxiliary services as a tool for student engagement, communication and retention. Specific areas of discussion will include dining, conference management, student unions, housing and assessment. Participants will engage in creative exercises in rethinking how auxiliary services impacts student success!

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Webinar: Mail Box Doors: A Revenue Stream -- Really? Yes!

Tennessee Tech has had great success in a program to make post office box doors available to alumni. During the first year of the sale (doors only), the University sold over 650 doors with about $50,000 in gross sales. After expanding our offerings by joining with a partner, we sold just over 825 doors from September 2016 through June 2017 with gross sales of nearly $75,000. With schools moving away from traditional mail services, this revenue stream should not be dismissed. And what else are we overlooking as facilities are renovated? Challenges, lessons learned, and rewards.

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Webinar: Implementing a Student-Focused Campus Childcare Facility

Discuss the challenges of running a campus child care facility and some potential solutions.  This will include possible funding sources to make care more affordable, meeting student needs while still considering the needs of a viable business, scheduling student employees, and managing a waitlist.

On this webinar, attendees will:
-List ways that campus centers are different from traditional centers
-Describe ways to make care more affordable
-Effectively Manage a wait list

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Webinar: Planning and Implementing a Campus Bike Share

The University of Virginia planned and implemented a bike share program that went live in 2015. This webinar will provide lessons learned in the planning process, system selection, station design and operations, the business model, marketing/communication, and data sets.

On this webinar attendees will:
-Understand the planning effort that leads to a balanced bike share system
-Evaluate available technologies, design, and operations to find the best fit in their home environment
-Plan for the operational requirements of a system (staffing, rebalancing, maintenance)
-List possible business and marketing/communications plans along with the associated financial obligations of running a system
-Understand key performance indicators and interesting data sets of a successful system

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Virtual Roundtable: Marketing Challenges, Strategies, & Best Practices

Auxiliary service professionals have a unique message to communicate: “Our services make life easier for students on campus.” But how do they promote that idea while also staying on top of marketing trends and technology? Join us for an informal, engaging discussion on marketing auxiliary services. Come prepared to discuss departmental structures (centralized, decentralized, or hybrid), strategies for reaching today’s students, and pain points within your own marketing efforts. This virtual roundtable is intended to provide discussion, idea-sharing, and collaboration. Specific questions are encouraged and all are welcome to listen.

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Webinar: Building Campus Consensus Using Revenue Data

Colleges and universities have a lot of data at their fingertips, but it is often challenging to find meaning behind the data. With the ability to sift through the massive amounts of data – from vending transactions to dining hall traffic to campus card data – auxiliary services can ensure the best outcomes for both the students and the institution. (May 25, 2017)

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Webinar: Reshaping Campus Retail for the Mobile Age

The way we access goods and services has been transformed by a more convenient digital experience. While the internet restructured what we can do, the mobile device has reshaped how we can do it. The point of purchase has extended from storefront to desk chair to anywhere you can get a signal. When the mobile experience also enhances operational efficiency and output, the effect on business can be revolutionary. (May 3, 2017)

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Webinar: What does it take to make Auxiliary Services the Campus Darling...

This interactive webinar explores proven strategies for strengthening the image of your Auxiliary Services program as an innovative, socially responsible, customer-centered and financially accountable community builder that is adored by the entire campus community. (April 18, 2017)

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Virtual Roundtable: Food Trucks – What you need to know

If you’re considering bringing food trucks to your campus, you’re in luck. This virtual roundtable will be led by industry experts who have experience hosting food trucks on their campuses - meeting the needs of thousands of students. (April 4, 2017)

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Webinar: Gaining Insights From Event Attendance Data Analysis

Making decisions with limited data isn’t ideal. And collecting insightful data can be a chore—unless you have the right tools. Learn how some of your peer institutions captured event attendance data and used it to improve their events. (March 29, 2017)

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Webinar: Strategies to Balance Diversity & Consistency in an ID Card Environment

Join this webinar on developing strategies to consistently serve all constituents in a diverse card office environment. A set of tools will be shared to address the unique needs of our campus community and partners. (February 16, 2017)

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VR: Campus Card Issues and Innovation

The campus card industry continues to evolve at a fast pace and it can be difficult to keep up with the latest issues, innovations and operating processes. This virtual roundtable is intended to provide discussion, idea-sharing and collaboration. (February 11, 2017)

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Webinar: Title IX’s Impact on Auxiliary Services

Title IX provides rights for all students and employees of every educational institution to be free from all forms of sex- and gender-based harassment and discrimination. This webinar will explore the ways in which Title IX impacts the university and how sexual misconduct, sexual harassment, and discrimination are remedied and prevented. (January 27, 2017)

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Webinar: Insight-Driven Strategy: The Power of Listening

With rising costs, new technology and shifting generational preferences, the higher education landscape is constantly evolving. In this webinar, Barnes & Noble College will share the importance of using voice of the customer research and insights to drive your retail and marketing strategies, in order to position the bookstore as a valued and strategic partner on campus. (December 7, 2016)

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Webinar: Everybody wins, creating one-stop shop conference services

If you are considering creating one-stop conference services this session will guide you through the basics of centralizing your operation. Participants will understand how software may be utilized to manage complex conference and event contracts. Pros and cons of various revenue models will be presented and you will take away a list of items to consider for creating or improving one-stop services on your campus. (December 6, 2016)

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Webinar: Sustainability & The Paper Industry

In this webinar, FedEx Office shares some new facts and information on sustainability as well as strategies and actions that your campus can take to become a more sustainable campus. (November 2, 2016)

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Webinar: Making Sense of Thousands of Student Comments

The Auxiliary Services industry is sitting on a gold mine of student data available through social media, emails, survey responses and many other channels. At the same time, the sheer volume of data has created challenges around understanding. In this session, you will learn best practices for managing and making sense student feedback. (October 25, 2016)

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Webinar: Seven Reasons Why You Need a Marketing Guru

Every Director of Auxiliary Services needs to have a marketing guru as part of their management team. Whether it is increased campus-wide and national awareness of your auxiliary programs or higher levels of community engagement; tune into this webinar to learn about the return on your investment from hiring a marketing manager includes. (September 28, 2016)

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Webinar: Creating a Quality Centered Workplace

This webinar will focus on the importance of creating a quality management environment that works on continuous improvement, efficiencies, and the development of its employees. (August 23, 2016)

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Webinar: Achieving Success for Non-Traditional Students

In this session, Lisa Malat (vice president and chief marketing officer, Barnes & Noble College), will share the findings from a recent study conducted with 1,800 traditional and non-traditional students comparing their needs and experiences, and provide key insights into how colleges and universities can facilitate the success of their non-traditional students. (August 15, 2016)

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Webinar: Three Metrics to Improve Your Store's Bottom Line

A few quick lessons in retail math during this webinar will give you the ability to understand and monitor some of the most important financial metrics that can make a huge difference in the financial performance of your campus store. You’ll learn how even small improvements in turn rates, for example, can significantly improve cash flow and ROI. (August 9, 2016)

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Virtual Roundtable: Is CASP Right for You?

Have you applied or are you thinking of applying for CASP? Need more information on how to study? Have general questions about CASP? This FREE virtual roundtable will discuss study techniques shared from CASPs. We will share tips that will help you gain confidence and prepare for the exam. (July 21, 2016)

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Webinar: An Introduction to Contract Negotiations

This webinar will provide a general overview of how to negotiate and manage contracts in auxiliary services. Regardless of which operation(s) you serve, there are common contractual issues across auxiliary services. Attendees will be introduced to the principles of contract management and learn what must be included in every contract. (April 26, 2016)

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Webinar: Bench Building and Succession Planning

Are you frustrated when you need to search outside your institution for new managers? Would you like a proven program that teaches current managers & hourly employees to be your next leaders, but doesn’t absorb too much of your time? Participants will learn a program that guides high-potential employees through a one-year development process. (April 21, 2016)

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Webinar: ExTRA-ordinary: RamTech @ VCU

Connecting your technology store with your campus community. (March 31, 2016)

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