Recorded Events

Recorded online events give NACAS members the advantages of customized, convenient education. Search for topics that are relevant to your needs, and digest course material at your own pace. Invite your auxiliary service colleagues to do the same!

Webinar: How Auxiliaries Can Affect the Impact of Identity Theft

IDENTITY THEFT: What it means to universities, their students, faculty/staff, and alums and why institutions should care.

Identity Theft is an ever-increasing threat to everyone. It used to be a breach would occur occasionally to a business or government entity. Now notifications are sent out about every day. Business, governments, health providers, credit companies, and yes, universities. This webinar and Q&A will provide answers to the questions such as:
-What are the various forms of Identity Theft?
-What are the various ways ID Theft occurs? The answers will surprise you.
-What are the various aspects of credit mitigation after an event has occurred?
-Why should universities care?

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Webinar: Making the Most of Your First C3X

Your official guide to helping you make your first NACAS C3X a successful event. Topics to include: first-year tips from a second-year attendee, how to network and meet other professionals, planning your attendance at professional development sessions, better understanding the Expo Hall layout and interactions with Business Partners, and learning networking tips and maximizing your social experience.

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HBCU Virtual Roundtable - The Impact of Challenges at HBCU’s

Join two auxiliary service professionals serving at HBCUs as they discuss some of the challenges that individuals at these institutions face, as well as strategies that can be used to navigate these issues from all professional levels. This open discussion will serve as an open forum to begin discussions around how to better support and strengthen our peers serving students at HBCUs and foster idea-sharing and transfer of best practices from one institution to another. We encourage you to think about what topics you'd like our facilitators to tackle or what comments you would like to bring to the table, as the conversation is only strengthened by the inclusion of additional voices!

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Webinar: Best Practices on Trademark Licensing

All institutions have an opportunity to develop a strong brand, regardless of scope and size or even athletic presence. Developing this brand in the retail market is important to maximize brand awareness and royalty growth. The brand presented externally impacts how your institution is perceived and remembered. In this competitive environment, effective branding will assist in attracting new students, faculty/staff and donors as well as elevate school spirit among alumni, students, and fans. Come learn how to organize a trademark licensing program on your campus if existing frameworks don't exist and hear recommendations that would help create a successful program.

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Webinar: Iowa GROW®: Creating a High-Impact Student Employment Experience

Iowa GROW® (Guided Reflection on Work) uses brief, structured conversations between student employees and their supervisors to help students connect the skills and knowledge they are gaining in the classroom with the work they are doing, and vice versa. Iowa GROW® is focused on making student employment a "high-impact activity," one that requires students to reflect on their learning and connect their learning within and beyond the classroom. During this webinar, we will discuss how student employment can enhance student success, provide an overview of Iowa GROW® initiative and outcomes, outline how you can implement GROW® with your student employees, and share other strategies beyond GROW® that can help organizations build a learning-centric student employment experience.

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Webinar: Cultivating a Culture in Auxiliaries that supports Mental Health and Well-Being on Campuses

All campus units play a role in encouraging and promoting mental health and well-being on campus. However, figuring out exactly what role your unit plays and your pathway for incorporating these concepts into your department culture can be difficult. In the second half of this two-part series, you will learn how auxiliary services impacts culture and explore how to lead your department through a well-being lens.

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Webinar: Making the Most out of Exhibiting at C3X

Join NACAS as both staff and members discuss how business partners can make the most of their C3X experience. Learn from members and current business partners how to win the expo floor and best practices to engage NACAS members.

Webinar highlights will include:
-Conference at a glance
-Exhibitor benefits
-Optimizing your engagement
-Outreach opportunities
-Conference logistics
-Discussion

Goals:
-Provide you with the key dates and logistical information
-Suggest ways to increase your ROI through success stories from your peers
-Connect you with the appropriate people and resources for follow-up questions

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Virtual Roundtable: How Race and Identity Impact Our Work

Join Dr. Victoria Farris, Kelsey Harmon Finn, and a panel of NACAS members as they discuss how women of diverse backgrounds can build each other up in the workplace. Kelsey and Victoria will facilitate a conversation with the panel on how their own experiences related to workplace bias and the impact it has had on their work and success. You’ll have your chance to participate in the discussion and ask questions!

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Webinar: Auxiliaries' Power to Combat Food Insecurity

41 million people or 1 in 6 struggle with hunger daily in the United States. Hunger is an epidemic that knows no bounds and is present in every community, including higher education communities. In 2016 a national survey was conducted to determine the number of college and university students personally experiencing food insecurity. The survey results indicated that 1 in 5 students did not have reliable access to sufficient quantities of affordable nutritious food and many institutions are struggling on how to combat this issue.

Northeastern University recently piloted the innovative program 'Swipe2Care,' an initiative created as a collaboration between the Student Government Association and the Office of Student Affairs and Dining Services. A significant number of students have utilized the program and it continues to grow and improve as student awareness of the program grows. Come learn about how the Northeastern team realized the need for the program, what implementation required, and lessons learned during this pilot year.

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Webinar: Breaking Down the Buzzwords - Mental Health, Well-Being, and Self-Care

Mental health and well-being are hot topics on every college campus and many colleges and universities are making them institutional priorities. The conversations usually involve buzzwords like flourishing, thriving, self-care, and well-being, but what do those terms really mean to you and your everyday work? In the first half of a two-part series, we will set the stage. You will learn the significant state of student and employee mental health and well-being for students and employees, explore the impacts of well-being on culture and morale, and strategies to optimize your personal and professional well-being.

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Webinar: Attitude Impacts Mindset - Student Success Through Mentorship

This webinar will focus on how auxiliary service professionals can serve as mentors for students and help contribute toward their success. Student success is crucial toward the overall mission of every college or university and working in auxiliaries offers an opportunity to directly impact student futures. Changing student thinking through Attitudes, Aptitudes, and Altitudes is key to enriching their time on campus and ensuring that they are exposed to the tools needed to improve their personal, social, economic (financial wellness), academic/career (Major Track: Finish in 4). Come learn about this holistic approach toward auxiliary mentorship and how Old Dominion University has built federations across departments to work toward this goal.

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Webinar: Building Bridges in a Land Full of Silos: A Case Study on Creating Campus Partnership

For Auxiliaries, partnering with academic units can be tricky. Many times the “partnership” is a one-way endeavor that involves the academics unit getting something for free and the auxiliary getting their name on a t-shirt. Good partnerships have benefits both ways and a clear MOU. This is the story of how Auburn University created a partnership between the Departments of Fisheries, Horticulture, Biosystems Engineering, Food Safety and Campus Dining that won 4 different awards and garnered well over a million dollars in grant funding. We will unpack the strategy used to bring everyone to the table, the reasoning we used to gain approval and buy-in from our reporting chain and how we drafted our MOU.

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Webinar: Emerging Trends in Campus Retail

College student discretionary spending has exceeded $203 billion annually. As a result, retailers are continuing to become more sophisticated to meet the needs and demands of these savvy consumers. Join Kara Bunde-Dunn—Industry expert and sales, marketing and customer experience guru—to learn how our customers are applying these emerging trends. Leave with the tools needed to capture those discretionary dollars while maintaining a successful campus experience.

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Webinar: Move your RFP from a C to an A+! 5 things you can do TODAY!

The RFPs we use today are often borrowed from our friends or found circulating online. These are great ways to help ensure success, but how good are they, really? We reviewed and graded hundreds of RFPs and there is a common theme. Our multi-university study found that the most successful contracts simplified the selection process, restructured the interviews to focus on project execution, and instituted performance metrics. Attendees will walk away with tools that can immediately be used to improve their dining services, beverage/pour, print services, mailrooms, and other RFPs.

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Webinar: Digital Bookstores: Using Social Media to Drive Sales

Auxiliary Service Marketing Professionals have the unique opportunity to use social media to drive sales within new or existing campus federations. E-Commerce is growing to be a bigger and bigger field, with most students preferring online shopping rather than the traditional brick and mortar operations. Come learn how to better utilize social media for advertising your campus brand, communicating promotions, and increase overall revenue. We will share resources around media kits and digital marketing strategies utilized by other E-Commerce companies, as well as the data supporting their benefits.

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Webinar: Impacting Student Success by Combating Food Insecurity

The rise of food insecurities across college campuses can affect the success of a college. Participants who attend this webinar will better understand how developing a student food pantry can positively influence students on an academic and social level. Presenters from Florida International University’s Division of Academic and Student Affairs will share how the student food pantries meet student’s basic needs and increase retention rates. This presentation will also include the history of student food pantries at Florida International University, student success assessment plans, building collaborative partnerships, and developing a sustainable pantry program.

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Webinar: Conference & Event Services Business Model Assessment

Consideration of the financial environments our departments operate under is essential. Understanding and defending a conference and event services operation’s role related to an institution's financial bottom line and other desired returns is a second critical step. So, how do these operations ensure they are maximizing and communicating a desired return?

Attendees will hear simple yet deliberate steps for reviewing a conference and event services business model, its various components, and the processes and priorities which drive how the operation makes a significant impact at an institution. Attendees will have opportunity to consider strategies to review activities that will produce daily and breakthrough operational results, make any necessary sustainable adjustments, and create metrics designed to assess and report on outcomes.

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Webinar: Alternative Revenue Stream Through Unused Residence Halls

When faced with a surplus of residence hall rooms and no immediate need for usage, the University of Missouri developed a program where suites could be rented for weekend intervals to visiting family members or guests. This program became popular for athletic events, family visits, and campus-hosted events, providing guests a safe and convenient place to stay while earning additional revenue for the university. The ability to rent residence hall rooms can be adjusted depending on vacancies and enrollment, making the program fairly easy to implement when needed and withdrawn when student activities are higher per semester/ year. Learn how University of Missouri created the program, leveraged the necessary staff to upkeep the rooms for guests, and the successes found through the innovative new program.

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Webinar: Swipe It Forward - Engaging Campus Partners to Reduce Meal Insecurity

Rhode Island School of Design (RISD) room and board matches a dining plan to the type of housing a student resides in. These plans range from unlimited meals (required in first year housing), to plans that consist of varying combinations of meal swipes and dining points. Approximately half of our undergraduate students and most Graduate students live off campus, giving them the option to downgrade or opt out of meal plan altogether. Occasionally, this results in students finding themselves in a position where they do not have the resources or time to obtain a meal. While this issue is not easy to track solely from a dining standpoint, our Campus Partners' interactions with students often put them in a position to know which students may be in need. "Swipe it Forward" is a temporary assistance program created by RISD Dining that empowers Campus Partners to provide free meals to students who have come to them for help. Learn how meals are donated to the "meal bank", how this program functions using CBORD menu management system, and how valuable this collaborative effort has been for areas such as Residential Life, Counseling Services, Financial Aid, Public Safety, the Dean's Office and Health Services on the RISD campus.

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Webinar: How to Conduct a Self-Study of Auxiliaries

There are a number of ways to conduct a self-study, including the new CAS Multifunctional Frameworks Assessment, which allows you to pull from a range of sets of standards to avoid having to do several separate self-studies. Typically, a department will conduct a self-assessment, examining evidence they collect to determine the extent to which they are aligned in the practices highlighted in the standards. However, it can be difficult to feel confident in a self-study without understanding best practices of how to develop both accurate, actionable, and reliable findings for the institution. Come learn about how to align your programs with standards, the use of the Multifuctional Frameworks Assessment, and how to conduct self-assessment and program review using the CAS Standards.

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Virtual Roundtable - Professional Development through NACAS

No question is too big or too small for this roundtable! Interact with NACAS' Director of Member Engagement and the volunteer Membership Committee to learn all about the many member benefits that are designed to keep your auxiliaries running smoothly! From downloading RFP templates or job descriptions to connecting with members of a similar institution type, size, and more, we will discuss what tools are at your disposal and help attendees navigate the unfamiliar benefits that are just waiting to be put to use.

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Webinar: Beer, Food, and Education: 3 Distinct Revenue Streams in One Package

The mission of most auxiliary enterprise operations includes the support and success of our respective student populations. Measuring our impact on student success can be a nebulous thing, and we tend to fall back on the easily measurable financial contribution we provide to the institutions we serve.

In this webinar, we will explore the measurable learning outcomes from a student success perspective of Innovation Brew Works, the first educational brewpub operated by students on a college campus. In doing so, we will also explore new revenue streams for enterprise operations in partnership with the university extension.

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Webinar: College Stores - What’s Next?

Back by popular demand! An update on how college bookstores are responding to dynamic challenges in course material delivery while managing KPI. This is an opportunity to participate at a high level industry trend, scalability of Inclusive Access (IA) and navigating the OER landscape.

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Webinar: Successfully Implementing and Managing e-Scooters

Electric scooters provide students and staff with a fast and personalized transportation option to assist in navigating campus space. However, this creates potential parking hazards due to scooters being left outside of designated parking areas, the possibility of enforcing scooter-free zones, and safety risks for students without protective equipment. Come learn about the University of Texas' successful best practices and policies on how to effectively implement and manage this innovative new transportation option.

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Webinar: Conference & Event Management: An Internal Revenue Partnership

Most, if not all, departments on campus hold meetings and events throughout the academic year and summer. Additionally, most of them do not have meeting planning expertise or designated staff to organize these events. Because of this, these events end up squeezing the department's budget and may not be profitable or as successful as desired. Taking the burden off an administrative assistant or intern and using a third party planning service, such as a campus Conference and Event departments, creates savings in both time and finances. This webinar will show how you can partner with the community and other campus departments to create successful conferences and events both on and off campus, while saving money for the departments and making money as the planner. In some cases you may already have the staff available through conference services departments already on your campus. We will discuss how to start and grow this type of service based on your campus needs.

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Webinar: Hot Topic: Improving Recycling in a Retail Food Court

This presentation will be a continuation and update to the previous presentation on tackling waste generation by Carleton's University Services team at C3X 2018. Discover how we moved from a 12% waste diversion rate in March 2017 to 90+% by the end of the same year. Find out how to use Behavioral Insights (Nudge Theory) to examine the issue of waste in a Retail Food Court, modify existing processes and ultimately improve the behaviors of consumers, and dramatically reduce waste being sent to the landfill. This session will walk you through how Carleton applied the skills learned from studying "Nudge" Theory, applied those to a real campus operation, and the continuation of the project. We will also look at how this was received by the community and discuss future expansion initiatives.

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Quarterly Women's Virtual Roundtable: Choosing to Show Up When Winning Seems Impossible

Join Kelsey Harmon Finn, NACAS CEO, as she tackles the question of how and why we should show up when it feels like there's no chance of winning in the workplace. We will tackle the question of why winning seems necessary? Is there another way to look at how we show up? How do we make progress when it can feel like there are only winners and losers? We encourage you to reflect and share on your own experience on teams where men typically dominate executive positions. There will be time for sharing and group conversation. Let’s work together to get unstuck!

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Webinar: Creating an Inclusive Campus Dining Program Rooted in Education

Special dietary requirements go beyond balancing the guilty pleasures with healthy choices, but instead are vital to student wellness and safety. For schools with meal plan requirements, balancing student’s medical, financial, or cultural needs has become an increasingly hot topic within food services on how to best provide inclusive options for students without negatively impacting day to day operations. William & Mary has built a dynamic program that connects students with a board-certified dietitian and subject-area experts to review student-submitted requests for dietary accommodations with the ultimate goal of supporting a student’s long-term well-being. Come learn how to create a dynamic team that supports a highly inclusive dining program promoting campus food education and individual wellness.

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Webinar: Hot Topic: Achieving Marketing Differentiation and Campus Engagement

This presentation will be a continuation and update to the previous presentation on ensuring marketing communications are resonating with an ever-changing campus population at C3X 2018. In an environment where students are increasingly immersed with multiple messages, while their attention span continues to decrease, it is critical that marketers understand every facet of this target audience. To accomplish this, the unit first rebranded itself as “shopFIU” and used this moniker to increase efficiencies in marketing. Over time, web, social media and campus activation initiatives each contributed to a steady growth in the awareness of the shopFIU brand. Furthermore, student engagement with the brand across digital and non-digital domains also experienced a healthy growth. Recently, however, marketing metrics revealed that digital engagement with the brand had started to plateau. After careful study of marketing metrics, message components and the current target student audience, “Gen Z”, a more comprehensive marketing strategy was developed.

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Webinar: Planning A Major Event: Free Speech, Safety, & Controversy

This webinar will provide strategies to help prepare for major events to allow for diverse and competing viewpoints to be presented in a safe and educational atmosphere. We will focus on a review of a case study from CSU Fullerton where a national controversial speaker was scheduled to speak on campus, which attracted strong attention from both supporters and critics of the speaker. The community's reaction and response demonstrated the importance of a well thought out safety and strategic plan.

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Webinar: Creating a Successful Inclusive Access Program

Learn how the University of Hawaii setup, implemented, and grew its inclusive-access program from 2 unique courses to 340 unique courses within two years. They will share sample materials and tools to help create or enhance your inclusive-access program. Learn about the challenges and successes along the way, as well as the financial impact inclusive-access has on the bookstore and its students it serves.

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Webinar: Leveraging Your NACAS Member Benefits

How can NACAS help you source impactful resources and solutions that you can bring home to your campus? Whether you're a seasoned NACAS member or a fresh face on your institution's roster, join our webinar to learn how you can build your own unique membership experience through use of benefits like the Marketplace, attending events like C3X, and volunteering at the regional or national level. This webinar will focus on all areas of participation; including networking, education/certification, research, collaboration, and leadership.

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Webinar: Hot Topic: Strategic Planning for Auxiliary Services

In 2007, Michigan State University’s Division of Residential and Hospitality Services, one of the largest and most complex in the United States, began a comprehensive reevaluation of its operations and services delivery with the goal of helping the university improve its reputation as a World Class Land Grant institution. During an era of shrinking state support for higher education RHS embarked on an ambitious process to clarify their mission and vision, make the hard decisions about investments, and totally redefine how student services would be delivered. The plan was so successful it was updated in 2012 to sustain the momentum.

Three of the key players in this process will discuss how the process was envisioned and implemented. They will talk about ways what they learned could be successfully implemented at other institutions regardless of size and lead participants in a mock visioning exercise.

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Webinar: Hot Topic: Assessing Student Worker Training Programs

This presentation will be a continuation and update to the previous presentation on student employee training at C3X 2018. We will describe our processes and methods utilized to collect information in developing a student worker training program to prepare students for their future careers. This assessment focused on the necessary experiences and workplace skills that are useful for student workers as identified by supervisors. Research shows that working on campus enhances students’ academic performance, as well as provide students with professional experience. On-campus jobs provide an opportunity to gain professional experience in a familiar and comfortable setting as students prepare for career and adulthood. We conducted focus groups with supervisors within the Division of Administration and Finance at the University of Houston to identify key work place skills, behaviors and attitudes that supervisors in non-academic position believe are essential for student workers. Come learn from us about how we (in collaboration with Human Resources) developed a training module for student workers and to prepare our student employees with the tools, resources, and training to position them for success in their career path. This follow-up session will assist attendees to develop an understanding about how to promote appropriate work behavior, productivity, and institution wide policies for student workers and foster student success. Learn from us about the impact this program had on our students and their growth as emerging professionals. We will also share feedback from campus managers about the impact this training had on student employee performance.

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Webinar: Hot Topic: Our Student Center & Atrium 18 Months In

This presentation offers a continuation and update to the C3X session in Orlando about our 12 Week Renovation & Construction project in the Temple Student Center food court and Atrium. After 18 months of living with the outcome of the project, we’ll share information, lessons learned, and both operational and programmatic updates with participants. Those in attendance will develop a greater understanding of how just in time decisions making during a project can both help and hinder longer term success. Attendees will also learn more about the partnership with Aramark during their first 18 months on campus. As the first project in their new contract with Temple, we have learned a great deal about each other along the way. Presenters will share useful info, things to consider, potential brand/concept changes, and other programmatic, operational and financial information as we move towards our second summer with our new partners and our new space.

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Webinar: Hot Topic: State of the Higher Education P3 Industry

This presentation will be a continuation and update to the previous presentation on the state of P3s in the higher education industry at C3X 2018. With so many higher education public-private partnership (P3) projects underway nationwide, and with so many others being considered, we have heard for years the market is exploding. Is it? And how does this answer change as we look at different school types and other differences? B&D’s Executive Vice President Jeff Turner will share the results of the firm’s first annual comprehensive survey of higher education P3 transactions. With an eye toward housing, this survey attempted to capture every P3 project since 2014. Metrics captured include total project cost, deal structure, ground lease term, region, student enrollment, and more. This first annual “snapshot” produced some fascinating results, including trends—and lack thereof. This data will empower campus professionals exploring development projects. Furthermore, Mr. Turner will discuss the emergence of higher education P3 projects for energy, innovation districts, student unions, parking, academic buildings, and more. These projects may change how schools plan, making this an important, timely discussion. Attendees will also hear about how they can contribute to the Higher Ed P3 Resource Center (www.p3resourcenter.com) the industry’s central library.

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Webinar: How do you Maximize your Public Print Program?

ASU’s managed print program will be discussed including the student experience and partnership initiatives. The current print program serves approximately 70,000 students across four campuses. Insight into ASU’s managed print program can help to serve as an example of how to leverage partnerships and provide effective services to a larger audience. Participants will actively engage in polling to understand trends around user experience, pricing, balancing demand and sustainability goals and leveraging institutional (internal) print management.

Focus:

Revenue – Business Model, Pricing, etc.
Sustainability – Print avoidance, default to duplex and black & white, 100% recycled paper, etc.
Student Success – Convenience, accessibility, etc.

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Quarterly Women's Virtual Roundtable: How White Women Show up in the Workplace

Join Dr. Victoria Farris, Founder of Farris Consulting and Kelsey Harmon Finn, NACAS CEO, as they discuss how white women traditionally show up in the workplace.

Dr. Farris’ background in equity and inclusion in the higher education setting will set the stage for dialogue as she examines her background and how it shaped her work in having these provocative conversations - How do white women show up in the workplace? Why have white women been conditioned to show up in this manner? How can the status quo be disrupted so that white women can show up advocating for others? Learn tips, tricks and take home resources, as Kelsey and Victoria dig into these (sometimes) hard to have conversations. You’ll have your chance to participate in the discussion and ask questions!

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Webinar: Commencement Planning - Balancing Large Event Management

Kavinda Arthenayake is the Director of College Events & Conference Services, Commencement at Rhode Island College. Previously he was the Director of Conference Services, Commencement, Transportation Services, Printing & Mailing at Oregon State University where he directed Commencement for over 13 years.

Commencement ceremonies are one of one of the most important events held on a college campus that celebrates the crowning achievements of our students – Graduation. These ceremonies must be student centered and focus on celebrating our graduates, family, friends, faculty and staff. This session will focus on [a] large event management [b] review cost structures [c] find innovative ways to reduce costs and bring additional revenue. To do so, we will look at two very different Commencement ceremonies – An outdoor ceremony where over 4,000 graduates receive their live diplomas with over 23,000 in attendance; and an indoor smaller ceremony with 1,300 graduates and 10,000 attendees that is being completely revamped.

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Webinar: C3X - Making the most of your first NACAS Conference

Your official guide to helping you make your first NACAS annual conference a successful event. Topics to include: first year tips from a second year attendee, how to network and meet other professionals, planning your attendance at professional development sessions, making the most of your time in the Business Solutions Center and with Business Partners, and learning about opportunities with the Emerging Professionals initiative.

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Webinar: Food Allergy Management: How is your Campus Doing?

Presenter: Beatrice Povolo, Director, Director, Advocacy & Media Relations, Food Allergy Canada

Description: In Canada, approximately 150,000 students enrolled in more than 225 universities and colleges are affected by food allergies. While students are expected to manage their condition, there are ways your institution can assist to help them feel safe, supported and included. Learn more about managing food allergies on your campus and considerations for developing or updating policies/practices related to food allergy and anaphylaxis as well as having stock epinephrine on hand.

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Virtual Roundtable: Empathy 2.0 - A Continued Conversation

At its core, empathy is an awareness - when practiced, it’s an understanding. How do you adopt empathy as a daily practice and apply it in the workplace? Even further, how does this process weave it’s way into your leadership style and impact your management? In a small group setting, join the conversation on how to address team challenges through empathy.

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Webinar: Fast, Accurate and Secure Identification – Biometrics for Campuses

From federal credential verification requirements to the latest smartphones, in just a few short years biometric identification has moved from beyond the fringe to the latest must-have technology. Successful iris identification implementations at Georgia Southern and several other university dining halls are proving that the technology works. This presentation will feature discussions on campus biometric applications, addressing system integration and privacy concerns.

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Webinar: Recognizing Microaggressions on Campus

Presenter: Dr. Victoria Farris, the founder of Farris Consulting where she serves as a consultant, trainer, speaker, and coach working to support equity and inclusion in higher education. With over a dozen years of experience supporting students’ learning outside of the classroom, Victoria has served as both an associate dean of students and dean for residence life. Victoria is committed to disrupting systemic racism by supporting higher education institutions, and professionals, in cultivating more inclusive campus environments so that all students, staff, and faculty can thrive.

Why are spaces on campus inherently not inclusive? What do we do about it?

During this conversation we will explore why it is important to have inclusive practices in campus auxiliary services, how we can recognize exclusionary spaces and common microaggressions, and what we can do about it. Participants will leave with tangible tools for recognizing and disrupting common stereotypes and microaggressions, and an appreciation for why it is important to facilitate inclusive spaces on campus.

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Webinar: Digital Federations the Key to Social Media Strategy

Auxiliary Services Marketing Professionals face unique problems when developing social media strategy because of limited resources (time, people, and money), wide varieties of programs to communicate about, and the limited geography of the market segment. On top of that people use social media platforms in different ways and for different needs. A comprehensive strategy entails, and these are the critical points of the presentation:

• Encouraging collaboration - consolidating stakeholders toward a common goal.
• Identifying specific goals for specific channels - understanding how target markets use different social media platforms and tailoring goals to that end.
• Creating federations - centralized federations for passive communications and decentralized federations for active conversations.

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Webinar: Gender Inclusive Housing

Gender inclusive housing has become an important initiative fostering comfort, acceptance, safety, and inclusion on our college campuses. Jennifer Garvin, Housing and Food Services, and Brian Patchcoski, Student Affairs, from The Pennsylvania State University will discuss the journey of implementing gender-inclusive housing and address specific questions, including, but not limited to: How did it start? What is currently offered and available within the housing structure? What additional resources around sexual and gender diversity have been considered for students? and What has been the impact on the student experience? Join us in discussing best and emerging practices, lessons learned, and on-going improvements to better the student experience and enhance our living and learning environment.

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Webinar: Understanding the Power of Brand

A Brand is more than school colors and a logo, it’s about creating consistently outstanding experiences; and everything matters when it comes to experiences. In a time when attracting and retaining the best and brightest students and staff continues to be a challenge, striving to deliver the best experiences possible can make the difference between struggling to find the right people and having the right people waiting in line to enroll or apply. Successful organizations place brand at the center of their culture and leverage it across all departments to guide decisions and deliver consistently excellent service and support. In this discussion, we’ll talk about what a brand consist of and how brand promises and the details of day to day experiences work together to create an environment that your students will love and your team will be loyal to.

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Webinar: Food Insecurity, the Silent Struggle Impacting Student Success

41 million people or 1 in 6 struggle with hunger daily in the United States. Hunger is an epidemic that knows no bounds and is present in every community, including higher education communities. In 2016 a national survey was conducted to determine the number of college and university students personally experiencing food insecurity. The survey results indicated that 1 in 5 students did not have reliable access to sufficient quantities of affordable nutritious food.

Food insecurity is a growing public health problem for college students, with significant potential for adverse effects on both physical and mental health functioning. Food insecurity is defined as, limited or uncertain availability of nutritionally adequate and safe food or limited or uncertain ability to acquire acceptable foods in socially acceptable ways due to a lack of money or other resources and is reported to have increased among the general US population as a result of the Great Recession.

This webinar documents the ongoing initiative by the University of Illinois to eradicate food insecurity issues for our students. This webinar will provide the skills necessary for all higher education professionals to effectively identify at risk student populations on college campuses and programming that will positively impact the success of students faced with food insecurity. By actively addressing food insecurity issues, educators can ensure that the only hunger faced by today’s students is the hunger for knowledge.

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Virtual Roundtable: Prepping for CASP - Management

Don’t be overwhelmed when preparing for CASP! Whether you are gearing up to take the exam at C3X or are simply looking to gather more resources about the process, we are here to ease your test anxiety. There are numerous tools available to you to prepare, but we realize that sometimes you need a little face-time with those that have been through the process before. Join us as Ben Perlman, CASP gives a quick overview on the Management component of the exam and then opens up for Q&A.

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Webinar: Reducing Costs With Improved Results: A Conversation with Dr. Dan Krane

Presenter: Dr. Dan Krane from Wright State University

Join Barnes & Noble and Wright State University as the following topics are discussed:

-How to maintain a high quality of education, while making education affordable
-Adopting an Inclusive Access model for course material delivery
-How Wright State University addressed the challenge and is leading the way

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Virtual Roundtable: Summer Series: Emotional Intelligence Part 5: Social Skill

Join NACAS CEO, Kelsey Harmon Finn as she dives into what distinguishes great leaders from good ones using Daniel Goleman’s Emotional Intelligence skills as her guide. The summer is a great time to reflect on the school year and look forward to what lies ahead. What can you bring to the table this fall that will make this year better than last?

There are five components to Emotional Intelligence that help maximize performance and assist in helping you live life in the flow. Through understanding, practice, and persistence you can build upon and strengthen each of the five components to be a better leader.

The fifth, of this five part summer series will focus on Social skill; proficiency in managing relationships and building networks; ability to find common ground and build rapport. Join in to see how you can enhance your skills, making this year better than the last.

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Webinar: Small School, Big Savings – Buying Strong at Small Colleges

Presenter: E&I Cooperative Services

These days, every college and university is challenged with strained revenues and decreased funding. For small schools especially, the struggle to remain financially viable can be a clear and present danger. Find out how proven and innovative purchasing strategies help small schools buy strong – increasing supply chain efficiency and conserving precious revenues for the core mission of educating students.

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Webinar: Meetings, Conferences and Events Planning 101

Perhaps you have been asked to lead the planning and execution of a campus based professional association conference or maybe you are newly overseeing an established team of conference and event managers in your auxiliary services unit. In either situation, you may be finding yourself curious about where to begin when it comes to what it takes to plan a successful meeting, conference or event.

This webinar will provide an overview of the critical steps in planning and executing an event from beginning to end, or soup to nuts as you may have heard a planner say casually when referring to their craft. Using a case study approach examining three common scenarios – a multiple day campus based conference, a presidential visit to campus and a board of directors meeting or retreat – attendees will gain an understanding of the full breadth of details that are behind managing meetings, conferences and events successfully. From budgeting, emergency planning, and post event assessment to catering, accommodations and transportation coordination – this session will endeavor to provide you with a roadmap for future success in planning meetings, conferences and events in a collegiate environment.

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Webinar: Operating a Hotel on Campus

Your alumni and potential students need a place to stay while visiting your institution, but you need to be able to reach them in order for them to book rooms! In this webinar, attendees will dive into practical communication and outreach efforts that have been used effectively to draw new customers, learn how top-notch customer service on site positively affects visitor experience, and the impact this exchange has on the university. Other topics will be explored, such as the ever-expanding relationship between the hotel and the university, as well as the student employment experience.

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Virtual Roundtable: Summer Series: Emotional Intelligence Part 4: Empathy

Join NACAS CEO, Kelsey Harmon Finn as she dives into what distinguishes great leaders from good ones using Daniel Goleman’s Emotional Intelligence skills as her guide. The summer is a great time to reflect on the school year and look forward to what lies ahead. What can you bring to the table this fall that will make this year better than last?

There are five components to Emotional Intelligence that help maximize performance and assist in helping you live life in the flow. Through understanding, practice, and persistence you can build upon and strengthen each of the five components to be a better leader.

The fourth, of this five part summer series will focus on Empathy; understanding other people's emotional makeup and skill in treating people according to their emotional reactions. Join in to see how you can enhance your skills, making this year better than the last.

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Webinar: Auxiliary Services Role in Powering Athletic Performance on Campus

We all like to win; and for a student athlete winning in their sport first means achieving a balance between the classroom, the playing fields and the campus environment. The journey of a student athlete looks different than the typical student experience. Daily practices, competitions and maintaining peak performance both on the field and in the classroom, can be a challenging feat. Recognizing that student athletes need support tailored to their unique needs, Sodexo and a team of experts, including pro- and collegiate sports nutritionist Leslie Bonci, paired up to study the special needs of the student athlete and create a solution to help them excel. With the unique combination of applying principles of experience design and clinical nutrition they’ve created The Circuit, to keep athletes fueled, equipped and connected in a way that drives performance of the athlete, the team and the school! Join Experience Designer Kristi Theisen and Sports Nutritionist Leslie Bonci to explore how, with insight on your athlete, you can move from an experience that causes stress for your student athletes to one that powers athletic performance.

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Webinar: Creating a Divisional Shadowing Program to Enhance Engagement

Learn about Temple University’s GUIDE program - a divisional shadowing program implemented to enhance engagement. The program allows individuals interested in learning more about other areas of the Division of Student Affairs to pair with a Guide from another department. Over the course of a semester, the Guide will provide staff exposure and an inside look at how the department operates - giving Observers a unique opportunity to learn about an area they have not previously worked in. Gain insight into how the GUIDE Program formed from an organic conversation among colleagues that has lead to numerous positive outcomes and hear about the implementation process - from recruiting participants, matching guides with mentees, conducting monthly check-ins and more.

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Quarterly Women's Virtual Roundtable: Road to CEO

Join Kelsey Harmon Finn as she chronicles her journey from what she thought she would be to NACAS CEO. As she shares, we encourage you to reflect on your own journey - what are your setbacks and challenges? What decisions did you make along the way? What advice do you have for others? In a society where men typically dominate executive positions, how can we empower young women to become great leaders? Spend time listening and discussing why words and every interaction matter. Kelsey will share her experience and provide insight to these questions as she dives into her story, the Road to CEO.

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Virtual Roundtable: Summer Series: Emotional Intelligence Part 3: Motivation

Join NACAS CEO Kelsey Harmon Finn as she dives into what distinguishes great leaders from good ones using Daniel Goleman’s Emotional Intelligence skills as her guide. The summer is a great time to reflect on the school year and look forward to what lies ahead. What can you bring to the table this fall that will make this year better than last?

There are five components to Emotional Intelligence that help maximize performance and assist in helping you live life in the flow. Through understanding, practice, and persistence you can build upon and strengthen each of the five components to be a better leader.

The third of this five part summer series will focus on motivation, relishing achievement for its
own sake, the passion to work for reasons beyond money or status, pursue goals with energy and persistence . Join in to see how you can enhance your skills, making this year better than the last.

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Virtual Roundtable:Summer Series: Emotional Intelligence Part 2: Self-Regulation

Join NACAS CEO, Kelsey Harmon Finn as she dives into what distinguishes great leaders from good ones using Daniel Goleman’s Emotional Intelligence skills as her guide. The summer is a great time to reflect on the school year and look forward to what lies ahead. What can you bring to the table this fall that will make this year better than last?

There are five components to Emotional Intelligence that help maximize performance and assist in helping you live life in the flow. Through understanding, practice, and persistence you can build upon and strengthen each of the five components to be a better leader.

The second, of this five part summer series will focus on Self-Regulation; controlling or redirecting disruptive impulses and moods with the propensity to suspend judgement and think before acting. Join in to see how you can enhance your skills, making this year better than the last.

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Webinar: Staffing Ideas for the Next Generation

Are you having trouble hiring student employees? Are you having challenges retaining student employees? Generations change and today's student is a lot different than students were 10, 15, or 20 years ago. We'll go through changes that were made at Penn State, and how you can take some of those ideas back to your units to make your own programs more successful.

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Webinar: Give Your Register Wheels – How We Made Our Registers Mobile

Join us as Jay Parsons, Senior Systems Administrator from University of Iowa (UI), shares how UI expanded the use of their POS system to include mobile registers and how their food truck and food cart can go just about anywhere and still process transactions in real time. Live Q&A to follow.

Key takeaways from the webinar:
-What preparations UI made to implement a mobile POS system
-How UI uses mobile registers in food trucks and carts and what benefits they’ve seen
-Best practices and lessons learned from implementing mobile registers

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Virtual Roundtable:Summer Series: Emotional Intelligence Part 1: Self Awareness

Join NACAS CEO, Kelsey Harmon Finn as she dives into what distinguishes great leaders from good ones using Daniel Goleman’s Emotional Intelligence skills as her guide. The summer is a great time to reflect on the school year and look forward to what lies ahead. What can you bring to the table this fall that will make this year better than last?

There are five components to Emotional Intelligence that help maximize performance and assist in helping you live life in the flow. Through understanding, practice, and persistence you can build upon and strengthen each of the five components to be a better leader.

The first, of this five part summer series will focus on Self-Awareness; knowing one's strengths, weaknesses, drives, values, and impact on others. Join in to see how you can enhance your skills, making this year better than the last.

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Webinar: Effective Summer Camp Programming

You want to increase enrollment at your institution, but where do you start? One good place to look is within your own campus summer programming. STEM, freshman camps and similar programming provide an opportunity for you to vet and recruit high-performing, future students. Explore new trends in the campus summer camp world, learn best practices, and understand how to measure program effectiveness.

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Webinar: University of Houston Farmers Market – A Case Study

Lauren Ross and Michael Mendoza of the University of Houston will discuss their institution’s farmers market and how to leverage campus partnerships to overcome challenges. This webinar will provide a case study on planning, implementing, generating revenue, and connecting with local businesses to bring a farmers market to the campus community and further a commitment to sustainability and wellness.

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Webinar: Navigating Difficult Conversations with Campus Partners

Join Rikki Turner and Dr. Thomas E Bunton from the University of Arkansas at Little Rock as they share tips and experiences for navigating difficult conversations with business partners. Whether you need to address performance deficiencies or terminate a contract, this webinar will prepare participants with best practices for identifying problems, preparing for the conversation, addressing the issues, and following up on the desired outcomes.

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Webinar: NACAS Research findings: Student Success & Auxiliary Employment

With the launch of the first-ever NACAS Research report, DJ Pepito, Director of NACAS Research, and Don Penrod, CEO of the 49er Shops at California State University, Long Beach, will share insights from the research process and discuss how NACAS is exploring ways to show auxiliaries’ impact on student success. Pepito will also elaborate on the NACAS Research collaboration with Long Beach State and the initial findings that indicate 49er Shops student employees’ graduation rates for first-time freshmen are out-performing the general campus population. What factors impact students’ decision to work while going to school? What associations do students make with on-campus versus off-campus jobs? Do students believe their jobs help them succeed academically? Find out the answers to these questions and more in this NACAS Research webinar.

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Webinar: Clienteling: Beyond Customer Service

Clienteling is a technique used by commission based retail sales associates to establish long-term relationships with key customers based on data about their preferences, behaviors and purchases. Clienteling does not specifically apply to a sales person or a sales type of environment. All organizations could benefit from implementing these simple tactics into the culture of their business. Creating a better overall happiness at work for both the employee and the patron, or the teacher and the student.

There are a number of tactics and practices used to achieve this goal - tune in to learn more!

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Webinar: Improving Throughput in Dining Operations with Self-Order Kiosks

There are many places on campus where lines can form. Some lines just can’t be helped, but lines in your dining areas can. Imagine your students selecting food options, placing orders, and making payments without the help of dining staff. Not only would this dramatically decrease your students’ wait time, but you’d be able to serve more students more efficiently. Discover how schools like yours increased throughput, significantly shortened lines, and increased revenue using self-order kiosks in dining operations.

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Webinar: The Future of College Stores

Successful college bookstore are responding to the dynamic changes in course material delivery while managing Key Performance Indicators (KPI). The future of textbooks, digital content, and what operating models work right for your campus is more complex than ever before. This is an opportunity to participate at a high level industry trend overview.

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Webinar: Weathering the Storm - University of Houston Style

A journey of University and Auxiliary Services as they endured and helped their campus recover following a national disaster. This webinar will address the importance of communication, business continuity planning, and partnerships with internal and external stakeholders during large and small campus emergencies.

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Webinar: How Technology is Reshaping the Physical Retail Experience

Attend this session to learn how retail services are changing to meet the needs of today's evolving consumers. Learn what trends are happening throughout a variety of industries and markets. See how campus leaders are using mobile to reshape the physical retail experience for their students and staff. Hear ideas on how to expand sales, increase engagement, and improve service levels at a variety of locations throughout various dayparts. Understand what's coming and how to optimize your operations for the mobile age.

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Transition Tales? How UCCS Brought Dining Services In-House

UCCS transitioned to self-operated dining services in May 2014. Prior to that, the campus had been contract managed by various companies over the decades. The primary reasons for making the change to self-operations included: developing a student employment program and increasing the number of available campus jobs; improving the overall food quality and customer service delivered to campus as measured by national benchmarks; integrating sustainability deliverables in support of the University's strategic plan; incorporation of production from the UCCS Farm; integrating academic programs with dining services to create experiential learning opportunities; collaborating with Health Services, Counseling Services, and Recreation to create an integrated wellness model; harnessing relationships between UCCS and the US Olympic Training Center; and putting UCCS on the national stage for dining operations.

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Webinar: Alcohol Event Management: Ideas for Promoting Safety and Mitigating Risk

Hosting safe, enjoyable events with alcohol while ensuring your organization remains compliant with state laws and campus alcohol policies can seem daunting. University of Michigan Conference & Event Services will share findings and recommendations from a recent internal review regarding events with alcohol and student attendees. Best practices in alcohol policies and procedures will be shared. Ideas will be presented for reducing harm and risk associated with alcohol at events. Tools such as a risk assessment grid, alcohol communication forms, and policies and procedures will be shared.

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Women's Quarterly Virtual Roundtable Winter 2018

Let’s take a deeper dive! Please join us for our next Women’s Quarterly Virtual Roundtable as we take a deeper dive into the ideas and thoughts discussed on the last call. Whether you were able to attend last time or not, we welcome you as we deepen our discussions regarding the challenges, issues and what lies ahead in the future for women in auxiliary services. All are welcome regardless of identify or background as we create a space to advance women’s empowerment within the industry. Check back soon for more details and discussion topics!

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Webinar: Answering the Riddles that Drive Student Behavior

Riddle & Bloom, marketing partner to NACAS, will share unique insights on student preferences and behaviors based on recent student census results, as well as their extensive knowledge of what makes college students tick.

Tap into insights and connect with this market - the ‘Next Generation’. Learn more about what is driving your students buying and spending habits and how you can utilize this data in your work in auxiliary services.

Riddle & Bloom is a specialized ‘Ideas and Access’ agency that builds solutions borne of insight, expertise and access to create meaningful relationships with Millennial and Gen Z consumers.

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Webinar: Crisis, Intersectionality, and Strategies to Address College Student Hunger & Homelessness

Information and reports have increasingly shown some college students are struggling to have their basic needs met. Join Ruben Canedo of UC Berkeley as he presents data, student stories, and campus strategies to address college student hunger and homelessness. How can campus auxiliaries be better champions of these efforts? Attend to learn more!

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Women's Quarterly Virtual Roundtable Fall 2017

Join NACAS CEO Kelsey Harmon Finn as she addresses challenges, issues, and what lies ahead in the future for women in auxiliary services. This will be the first in a series of Virtual Roundtables that will set the stage and pave the way for additional topics.

We hope to create space to advance women’s empowerment within the industry. This is open to all NACAS members regardless of identity or background - come with your questions! This is your space to to help us navigate through discussions and offer insight.

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Webinar: Social Media 101

90% of young adults ages 18-29 are active social media users. As social networks like Twitter, Facebook, LinkedIn, Instagram, and Snapchat become normalized facets of daily communication, universities must be more deliberate about using these channels to their fullest potential. How can auxiliary services units connect with our university communities, including students and young alumni, through social media? This webinar seeks to answer that question by looking at the different categories of professional social media users and how they can best use social networks to enhance their communications and marketing strategies.

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Webinar: Building and Sustaining Service Excellence

As higher education has moved to performance-based funding, auxiliary services are being challenged to demonstrate impact on student retention and success. This program will discuss the relationship between business practices and student engagement theory. It will provide definitive models for using auxiliary services as a tool for student engagement, communication and retention. Specific areas of discussion will include dining, conference management, student unions, housing and assessment. Participants will engage in creative exercises in rethinking how auxiliary services impacts student success!

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Webinar: Mail Box Doors: A Revenue Stream -- Really? Yes!

Tennessee Tech has had great success in a program to make post office box doors available to alumni. During the first year of the sale (doors only), the University sold over 650 doors with about $50,000 in gross sales. After expanding our offerings by joining with a partner, we sold just over 825 doors from September 2016 through June 2017 with gross sales of nearly $75,000. With schools moving away from traditional mail services, this revenue stream should not be dismissed. And what else are we overlooking as facilities are renovated? Challenges, lessons learned, and rewards.

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Webinar: Implementing a Student-Focused Campus Childcare Facility

Discuss the challenges of running a campus child care facility and some potential solutions.  This will include possible funding sources to make care more affordable, meeting student needs while still considering the needs of a viable business, scheduling student employees, and managing a waitlist.

On this webinar, attendees will:
-List ways that campus centers are different from traditional centers
-Describe ways to make care more affordable
-Effectively Manage a wait list

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Webinar: How To Make the Most Out of Exhibiting at C3X

Join NACAS as both staff and members discuss how business partners can make the most of their C3X experience. Learn from members and current business partners how to win the expo floor and best practices to engage NACAS members.

Webinar highlights will include:
-Conference at a glance
-Exhibitor benefits
-Optimizing your engagement
-Outreach opportunities
-Conference logistics
-Discussion

Goals:
-Provide you with the key dates and logistical information
-Suggest ways to increase your ROI through success stories from your peers
-Connect you with the appropriate people and resources for follow-up questions

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Webinar: Planning and Implementing a Campus Bike Share

The University of Virginia planned and implemented a bike share program that went live in 2015. This webinar will provide lessons learned in the planning process, system selection, station design and operations, the business model, marketing/communication, and data sets.

On this webinar attendees will:
-Understand the planning effort that leads to a balanced bike share system
-Evaluate available technologies, design, and operations to find the best fit in their home environment
-Plan for the operational requirements of a system (staffing, rebalancing, maintenance)
-List possible business and marketing/communications plans along with the associated financial obligations of running a system
-Understand key performance indicators and interesting data sets of a successful system

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Virtual Roundtable: Marketing Challenges, Strategies, & Best Practices

Auxiliary service professionals have a unique message to communicate: “Our services make life easier for students on campus.” But how do they promote that idea while also staying on top of marketing trends and technology? Join us for an informal, engaging discussion on marketing auxiliary services. Come prepared to discuss departmental structures (centralized, decentralized, or hybrid), strategies for reaching today’s students, and pain points within your own marketing efforts. This virtual roundtable is intended to provide discussion, idea-sharing, and collaboration. Specific questions are encouraged and all are welcome to listen.

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Webinar: Building Campus Consensus Using Revenue Data

Colleges and universities have a lot of data at their fingertips, but it is often challenging to find meaning behind the data. With the ability to sift through the massive amounts of data – from vending transactions to dining hall traffic to campus card data – auxiliary services can ensure the best outcomes for both the students and the institution. (May 25, 2017)

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Webinar: Reshaping Campus Retail for the Mobile Age

The way we access goods and services has been transformed by a more convenient digital experience. While the internet restructured what we can do, the mobile device has reshaped how we can do it. The point of purchase has extended from storefront to desk chair to anywhere you can get a signal. When the mobile experience also enhances operational efficiency and output, the effect on business can be revolutionary. (May 3, 2017)

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Webinar: What does it take to make Auxiliary Services the Campus Darling...

This interactive webinar explores proven strategies for strengthening the image of your Auxiliary Services program as an innovative, socially responsible, customer-centered and financially accountable community builder that is adored by the entire campus community. (April 18, 2017)

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Virtual Roundtable: Food Trucks – What you need to know

If you’re considering bringing food trucks to your campus, you’re in luck. This virtual roundtable will be led by industry experts who have experience hosting food trucks on their campuses - meeting the needs of thousands of students. (April 4, 2017)

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Webinar: Gaining Insights From Event Attendance Data Analysis

Making decisions with limited data isn’t ideal. And collecting insightful data can be a chore—unless you have the right tools. Learn how some of your peer institutions captured event attendance data and used it to improve their events. (March 29, 2017)

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Webinar: Strategies to Balance Diversity & Consistency in an ID Card Environment

Join this webinar on developing strategies to consistently serve all constituents in a diverse card office environment. A set of tools will be shared to address the unique needs of our campus community and partners. (February 16, 2017)

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VR: Campus Card Issues and Innovation

The campus card industry continues to evolve at a fast pace and it can be difficult to keep up with the latest issues, innovations and operating processes. This virtual roundtable is intended to provide discussion, idea-sharing and collaboration. (February 11, 2017)

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Webinar: Title IX’s Impact on Auxiliary Services

Title IX provides rights for all students and employees of every educational institution to be free from all forms of sex- and gender-based harassment and discrimination. This webinar will explore the ways in which Title IX impacts the university and how sexual misconduct, sexual harassment, and discrimination are remedied and prevented. (January 27, 2017)

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Webinar: Insight-Driven Strategy: The Power of Listening

With rising costs, new technology and shifting generational preferences, the higher education landscape is constantly evolving. In this webinar, Barnes & Noble College will share the importance of using voice of the customer research and insights to drive your retail and marketing strategies, in order to position the bookstore as a valued and strategic partner on campus. (December 7, 2016)

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Webinar: Everybody wins, creating one-stop shop conference services

If you are considering creating one-stop conference services this session will guide you through the basics of centralizing your operation. Participants will understand how software may be utilized to manage complex conference and event contracts. Pros and cons of various revenue models will be presented and you will take away a list of items to consider for creating or improving one-stop services on your campus. (December 6, 2016)

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Webinar: Sustainability & The Paper Industry

In this webinar, FedEx Office shares some new facts and information on sustainability as well as strategies and actions that your campus can take to become a more sustainable campus. (November 2, 2016)

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Webinar: Making Sense of Thousands of Student Comments

The Auxiliary Services industry is sitting on a gold mine of student data available through social media, emails, survey responses and many other channels. At the same time, the sheer volume of data has created challenges around understanding. In this session, you will learn best practices for managing and making sense student feedback. (October 25, 2016)

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Webinar: Seven Reasons Why You Need a Marketing Guru

Every Director of Auxiliary Services needs to have a marketing guru as part of their management team. Whether it is increased campus-wide and national awareness of your auxiliary programs or higher levels of community engagement; tune into this webinar to learn about the return on your investment from hiring a marketing manager includes. (September 28, 2016)

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Webinar: Creating a Quality Centered Workplace

This webinar will focus on the importance of creating a quality management environment that works on continuous improvement, efficiencies, and the development of its employees. (August 23, 2016)

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Webinar: Achieving Success for Non-Traditional Students

In this session, Lisa Malat (vice president and chief marketing officer, Barnes & Noble College), will share the findings from a recent study conducted with 1,800 traditional and non-traditional students comparing their needs and experiences, and provide key insights into how colleges and universities can facilitate the success of their non-traditional students. (August 15, 2016)

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Webinar: Three Metrics to Improve Your Store's Bottom Line

A few quick lessons in retail math during this webinar will give you the ability to understand and monitor some of the most important financial metrics that can make a huge difference in the financial performance of your campus store. You’ll learn how even small improvements in turn rates, for example, can significantly improve cash flow and ROI. (August 9, 2016)

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Virtual Roundtable: Is CASP Right for You?

Have you applied or are you thinking of applying for CASP? Need more information on how to study? Have general questions about CASP? This FREE virtual roundtable will discuss study techniques shared from CASPs. We will share tips that will help you gain confidence and prepare for the exam. (July 21, 2016)

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Webinar: An Introduction to Contract Negotiations

This webinar will provide a general overview of how to negotiate and manage contracts in auxiliary services. Regardless of which operation(s) you serve, there are common contractual issues across auxiliary services. Attendees will be introduced to the principles of contract management and learn what must be included in every contract. (April 26, 2016)

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Webinar: Bench Building and Succession Planning

Are you frustrated when you need to search outside your institution for new managers? Would you like a proven program that teaches current managers & hourly employees to be your next leaders, but doesn’t absorb too much of your time? Participants will learn a program that guides high-potential employees through a one-year development process. (April 21, 2016)

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Webinar: ExTRA-ordinary: RamTech @ VCU

Connecting your technology store with your campus community. (March 31, 2016)

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