Upcoming Events

The benefit of engaging in a live online event is the ability to ask questions and contribute to a collaborative dialogue. The delivery of course material may spark areas of curiosity that you can address with content leaders in real time or during the question & answer segment of the event.

Want to host a webinar on the NACAS platform? Submit a submission form today!

Webinar: Cutting Edge Biometric Technology for Dining and Security
January 23, 2020 | 3:00 p.m. ET

Presenters: Fuller Ming, Assistant Director for Information Technology at University of Maryland & JJ Baird, Senior Sales Engineer at IDEMIA

The University of Maryland, Department of Dining Services was the first university foodservice operation in the country to implement the IDEMIA MorphoWave biometric device. These devices allow entrance into their dining facilities, positively identifying the student that has a valid meal plan, literally with the wave of a hand. The readers work with the university card system, decrementing a meal for block plans or granting access for students on an unlimited dining plan. Join in on this fascinating webinar to learn about this cutting-edge technology and consider how it can be used in your dining facilities as well as other applications in auxiliary and student services. Participants will learn:

- What biometric technology is and what it is not
- What, why, and how the University of Maryland Dining Services implemented biometric technology in their three residential dining facilities.
- Specifically about the IDEMIA MorphoWave and other biometric technology from IDEMIA that is marketed through multiple integrators and value-added resellers
- How to develop questions for your context when considering biometric technology

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Webinar: Common Foodservice Operating Mistakes
January 28, 2020 | 3:00 p.m. ET

Presenters: Jeff Dover, Principal, Managing Director at fsSTRATEGY Inc. & Travis Traini, Consultant at fsSTRATEGY Inc.

fsSTRATEGY conducts foodservice operations reviews for our clients, including colleges and universities. These reviews encompass all aspect of foodservice operations including menu planning and development, purchasing, receiving, storage, inventory procedures, production, service, quality of food and service, food safety, cash handling procedures, and reporting and accounting. Time and again, we find the same opportunities for improvement. In this webinar, we will share the most common mistakes colleges and universities make in their foodservice operations and how to correct these mistakes. At the end of the webinar, participants will have a variety of items to review at their foodservice operations and, where their operations fall short of foodservice industry best practices, have strategies to address such shortcomings.

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Webinar: Diversity in Dining the Binghamton Way
February 5, 2020 | 3:00 p.m. ET


YuHan Bae and Paul Zakrepine, Co-Presidents, Student Culinary Council
Khaleel A. James, Vice President for Multicultural Affairs, Student Association
John Enright, General Manager of Resident Dining
Tom LaSarso, General Manager of Retail Operations
Jim Ruoff, Resident District Manager, Binghamton University Dining Services

Placing students at the center of their educational experience, Binghamton University has created one of the most diverse Dining Services operations in the country. With twenty-six locations, and strong student support, campus programs and constituencies who support the diverse food service options - and the dining experiences that support diverse populations - are the pride of Binghamton University. Join us as we discuss how our diversity is celebrated in our successes - and how we, like our student demographics, are constantly evolving as we are always looking for that next culinary voice.

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Quarterly Womens' Virtual Roundtable: Managing our Inner Voices
February 18, 2020 | 3:00 p.m. ET

Presenter: Kelsey Harmon Finn, CEO of NACAS

Join Kelsey Harmon Finn, NACAS CEO, as we discuss how our experiences influence our own inner voices and critics. While these voices can empower and elevate, they also can be sources of self-doubt and self-criticism during difficult times. We encourage you to share your strategies for positively adjusting your inner voice and reflect on times others have helped silence your inner demons. You’ll have a chance to participate in the discussion, ask questions, and help elevate your peers with the skillset you may have already developed!

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Webinar: Why Lactation Suites are Important to Supporting Families
February 19, 2020 | 3:00 p.m. ET


Tina Young, Event Coordinator at Temple University
Sharyn Martin, Director National Accounts - Education at Mamava
Kim Wolcott, Chief of Staff & Director of Faculty Affairs & Executive Support at University of Pennsylvania school of Dental Medicine
Dana Angioni, Assistant Director for Leadership Programs / Academic Advisor at University of Nevada - Las Vegas
Shellie Brattain-Mazzella, Sr. Software Developer, Data Integrations Supervisor at University of Nevada - Las Vegas

Learn about lactation suites in this partner webinar sponsored by ACUI and NACAS. Attendees will learn about lactation suites, Mamava’s mission, and the experiences a few universities have had incorporating these suites on campus. You will leave empowered and informed to make key decisions about the need for and use of lactation suites on your own campus.

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Webinar: How to Empower Your Team to Achieve Zero Waste Events
February 20, 2020 | 3:00 p.m. ET

Presenter: Kelsey Gaude, Zero Waste Program Manager at Arizona State University

Reducing, reusing, and recycling are all sustainability efforts to strive for but without having total institutional buy-in, it can seem like you're the one doing all the work! Come learn how ASU created a holistic Zero Waste Event checklist to empower staff at the university to practice sustainability in events that the Sustainability Department could not physically support. This allowed event planners to hold 'Green Events' without much handholding due to the checklists, resources, and increased cultural awareness that was created.

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Webinar: Data Driven – Opportunities in Auxiliary Services Using Existing Data
February 26, 2020 | 3:00 p.m. ET

Presenters: Robert Holden, CASP, Associate Vice President at University of Georgia & Mike Perkins, IT Associate Director, Business Analysis Team at University of Georgia

With the upcoming launch of NACAS Benchmarking, understanding the value that comparing your institution to industry best practices is critical toward making the use of the latest member benefit.

Data is available in everything we do today; the value is in knowing that it is there and being able to use it. On our campus, we work to bring data forward from multiple original sources to better manage and understand our operations. For years, we worked with spreadsheets, manually entered data, pulling data from different sources giving us different versions, in the end the results varied. Today we focus on bringing the data directly from the source, ensuring that the data we use is constant throughout our program. We will demonstrate where we pull data, how we review data and how it has elevated our program. Today we are more organized and strategic in making data-driven decisions. Using data and having it uploaded regularly allows you to view your programs quickly, providing the opportunity to review important information without delay. Save time and increase accuracy while putting your information in the hands of those that need it the most. Join us as we go over the way we deepened our use and understanding of the data that surrounds us.

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Webinar: Are Your Auxiliary Services "Good Enough?"
March 4, 2020 | 3:00 p.m. ET

Presenter: Dr. Janine Vienna, Director of Unit Plan and Assessment at Georgia Tech

With the upcoming launch of NACAS Benchmarking, understanding the value that comparing your institution to industry best practices is critical toward making the use of the latest member benefit.

How do you know if the auxiliary services you provide are producing impactful results? One way to determine if your efforts are effective is to compare your outcomes to similar auxiliary services operations at other institutions. To demonstrate how this may work, this webinar will take you on the journey of the Auxiliary Services Council of Georgia (ASCOG) benchmarking study. The ASCOG benchmarking study is an ongoing effort to provide auxiliary services professionals in the state of Georgia with interactive data to help its members make those comparisons. The data from the benchmark study are also valuable to examine an individual institution’s trends over time. In addition, the webinar will share data insights gleaned from the results and examples of how some auxiliary professionals have used the results at their institutions. As NACAS embarks on its benchmarking study, you may find this webinar of interest for your future benchmarking efforts.

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Webinar: Using Value to Explain Parking Permit Price Increases
March 10, 2020 | 2:00 p.m. ET

Presenter: Eric Holamon, Assistant Director, Customer Relations (Parking and Transportation Services) at University of Houston

As a self-funded auxiliary, the University of Houston Parking and Transportation Services Department relies on user fees to fund its entire operation. Parking permit sales comprise the largest portion of revenue for the department and therefore have been the primary means of raising additional revenue to meet rising costs. Over the past several years the department has worked to reorganize the operation in a way that provides better value to permit holders, while also being more aggressive in capturing other revenue opportunities. However, simply doing better isn’t enough – an organization must also promote its efforts to help its customers understand the value proposition of its service. This presentation will explore the initiatives and program changes designed to increase the value of a parking permit as well as the efforts to better distribute costs among a larger variety of users and how this is being communicated to the campus community.

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Webinar: Managing Voices: The Screams, Whispers, and Chatter of Customer Service
March 12, 2020 | 2:00 p.m. ET

Presenters: Vern Rogers, Associate Director for Housing Operations at University of Florida

Most college and university auxiliaries face the challenges of dealing with the demands of students, family members, university partners, and external partners. In a climate where instant responses to inquiries, criticisms, and complaints are the expectation and staff (and budgets) are stretched to their limits, how can front line staff mitigate dissatisfaction and maximize service? This webinar will focus on creating a strategy around customer service that empowers staff and maximizes resources. Additionally, the presentation will cover some tips and tricks for staff to utilize when dealing with difficult situations.

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Webinar: Crisis Management Preparation Through Continuity Planning
March 18, 2020 | 3:00 p.m. ET

Presenters: Denise Golden, Director of Residence Life at Gannon University & Maggie Guzman, Program Manager at Texas A&M University

Following a brief introduction on the topic of campus crisis management best practices and influential factors on adoption of best practices, an overview of continuity planning will be shared with participants. Key components of continuity planning will be covered, including: plan framework and structure; identifying essential functions, stake holders and resources; and reviewing and testing plans. Participants will gain knowledge and resources that will enable them to enhance their current continuity planning process or begin creating their own if a plan does not exist yet for their organization.

Learning Outcomes:
·Participants will receive an overview of campus crisis management best practices, which practices are being adopted or not adopted, and which factors are influential on adoption.
·Participants will understand what continuity planning is and how it can contribute to and strengthen an organization’s holistic crisis management program.
·Participants will learn basic elements of a continuity plan and receive resources and strategies for creating a continuity plan for their organization.

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Webinar: Shaping Harm Reduction into Wellness Promotion
March 24, 2020 | 3:00 p.m. ET

Presenter: Thomas Szigethy, Assoc Dean/Director, DuWell at Duke University

The DuWell program at Duke University helps students focus on their individual wellness by looking at the integration of many areas of their life, including financial, social, spiritual, intellectual, mind-body well-being, and the environment around them. Attendees will be able to demonstrate how to develop and implement a comprehensive program model using various services from risk mitigation to wellness promotion with the goal of increasing student resilience.

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Webinar: Benchmarking Conference & Events Data For Your 2020 Vision
April 14, 2020 | 3:00 p.m. ET

Unique Venues Presenters:

Chuck Salem, Chief Executive Officer
Neal Burghardt, Chief Operating Officer
Joel Hauff, Director of Research, Education, and Consulting

Unique Venues has undertaken the first in a series of comprehensive benchmarking studies to gather data relevant to colleges and universities that are involved in conference and event services. Using its vast portfolio of member venues, data will be available on a regional and national scale, and within specifically identified peer sets. Join us for a conversation about the process, the preliminary results, and how you can be involved.

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Webinar: Fort Lewis' Smoking/Vaping Ban on Campus
April 16, 2020 | 3:00 p.m. ET

Fort Lewis College Presenters: Jill Coons, CASP, Director of Student Union and Event Services; Jeff Dupont, Associate Vice President of Health and Wellness; Kendra Reichle, Coordinator of Student Wellness Initiatives; Sara Newman, Assistant Professor of Public Health

In response to state legislation, Fort Lewis College, implemented a smoking/vaping ban on January 1, 2019. Due to the tight timeline, conventional methods were expedited and developing the policy and implementing a plan required a community effort. A coalition of FLC student leaders, faculty, and staff partnered with representatives from the local rural public health department (LRPHD) and local indigenous communities to implement the policy. Student groups developed and implemented communication materials, including posters, social media, and targeted messaging, in support of the mission. This session will highlight some of the key steps, timelines, and lessons learned that may help others that are considering becoming a smoke and vape free campus.

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Webinar: MicroMarkets: Secure and Unmanned Revenue Generation
April 22, 2020 | 3:00 p.m. ET

Presenter: Jonathan Hall, Manager of Vending and Solicitation at University of Georgia

MicroMarkets are a rapidly growing trend closely tied to auxiliary services' oversight of traditional retail and vending. These utilize automated, self-checkout technology in order to provide students options to quickly purchase food, beverages, coffee, or other goods while keeping overhead and labor minimal for the institution. UGA discovered a need for these markets on campus and after examining the legislative requirements, quickly established several MicroMarkets throughout campus. Come learn how secure revenue generation was achieved through the seamless process of maintenance and resupply, how multiple payment options could be allowed to meet students' needs (and one payment option that was strategically not offred), and how the overall culture of campus retail was influenced by this new operation.

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Webinar: Developing an Effective Scope of Work for Auxiliaries
May 6, 2020 | 2:00 p.m. ET

Presenter: Dr. Brian Lines, Assistant Professor at the University of Kansas

Developing a clear Scope of Work (SOW) can be challenging. Some SOWs may be vague or lack critical details. Others have requirements that are overly prescriptive and can limit vendor innovation. Results from twenty years of procurement research will showcase how poor SOWs create a “tumbling dominoes” effect that brings risk to the owner. This webinar will identify the (surprisingly simple!) elements of an effective SOW. Templates for developing SOWs will be provided, along with discussion of how to increase vendor innovation during the proposal process. Tangible case studies from a variety of dining services, print, facilities / construction, and other projects will be provided.

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Webinar: Next Level Student Employment
May 12, 2020 | 3:00 p.m. ET

Presenters: Jim Meinecke, Associate Director of Residential Dining at Penn State - University Park & Jamie Robinson, Senior Assistant Director at Penn State

On-campus employment can be highly impactful for helping students meet their basic needs and gain useful experience in the workforce, but Penn State's innovative employment practices offer far more than just a job. Engaging students in the present ultimately better prepares them for their future, and auxiliary service professionals have a unique opportunity to directly impact their undergraduate teams. In this webinar, Penn State Residential Dining will describe their new promoted student program, how it positively impacts students' work on campus during their college years, and better prepares them for career opportunities after graduation.

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Webinar: The Top Reports Auxiliary Business Services Need
May 15, 2020 | 3:00 p.m. ET

Presenters: Brian Zabroski, Manager of the Campus Store Team at Netsuite & Jeff Hoffmeister, Sales Consulting Senior Manager at Netsuite

Running your auxiliary services business requires a comprehensive understanding of both financial and operational data. This webinar will cover the key metrics and reports your team should use to monitor financial health and business performance for improved decision making. Hear from an institutional partner on how they are leveraging real-time visibility to drive efficiency and profit in their retail operations on campus.

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Webinar: Using Benchmarking Data to Support and Improve Campus Operations
May 20, 2020 | 3:00 p.m. ET

Presenter: Dr. Ben Perlman, CASP, Director of Student Center at Emory University

With the upcoming launch of NACAS Benchmarking, understanding the value that comparing your institution to industry best practices is critical toward making the use of the latest member benefit.

Benchmarking allows for more strategic and better-informed decision-making through the use of data from peer institutions and the overall higher education landscape. Join a student affairs and auxiliary service professional who’s made extensive use of benchmarking data in the pursuit of construction of new facilities, organizational re-structuring, and student programming. This webinar will take a deep-dive into how Emory University uses benchmarking data from various sources and how the new benchmarking service offered by NACAS can better inform operations on your campus. Case studies from multiple practice areas will be showcased and participants will learn how to use a framework to begin their own analysis of the new NACAS benchmarking data.

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HBCU Virtual Roundtable: Birds of a Feather and Being Open Minded
June 9, 2020 | 3:00 p.m. ET

Presenter: Dr. Curtis Johnson, Chief of Staff/AVP at Tennessee State University

Join an auxiliary service professional serving at an HBCU as he discuss some of the challenges that individuals at these institutions face, as well as strategies that can be used to navigate these issues from all professional levels. One of the opening topics will center around bi-lateral communication to strengthen discussions when communicating both up to leaders and down to subordinates. This open discussion will serve as an open forum for discussions around how to better support and strengthen our peers serving students at HBCUs and foster idea-sharing and transfer of best practices from one institution to another. We encourage you to think of additional topics that you'd like our facilitator to tackle or what comments you would like to bring to the table, as the conversation is only strengthened by the inclusion of additional voices!

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