Upcoming Events

The benefit of engaging in a live online event is the ability to ask questions and contribute to a collaborative dialogue. The delivery of course material may spark areas of curiosity that you can address with content leaders in real time or during the question & answer segment of the event.

Want to host a webinar on the NACAS platform? Submit a submission form today!

Webinar: Can Auxiliary Services Save Higher Education?
December 11, 2019 | 3:00 p.m. ET

Presenter: William Guerrero, Vice President for Finance & Administration, Ithaca College

Auxiliary Services has always been viewed as an important partner in the success of an institution. Now, it essential for the future of higher education. In this webinar we will discuss the opportunity where auxiliary services becomes the critical partner to diversify revenue, lower cost of attendance, expand experiential learning opportunities, and improve the overall value proposition for an institution.

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Webinar: Using the Right Technology to Reach Gen Z Students
December 12, 2019 | 3:00 p.m. ET

Presenters: Jennifer Holm, Sr. Product Marketing Manager at Transact; John Diaz, VP of Product Management at Transact; Matthew Drummond, Solutions Engineer at Transact; Jennifer Paiotti, Marketing Director of Auxiliary Services at Xavier University

Learn how Xavier University is using multiple Transact products to streamline processes and enhance student engagement on their campus. Attendees will discover how the University improved services including their Inclusive Access textbook program, donations and other services using the Transact Mobile Ordering App, Transaction System and Mobile Validation solutions.

Key takeaways from this webinar include:
· Discover how the right technology can help enhance communications to Gen Z students, reduce costs, and provide valuable data insights
· Hear how to cater to the busy schedules of today’s college students
· Understand the necessary advocacy and potential pitfalls for a successful program

We will also discuss what roles Xavier and Transact played in the roll out, the outcomes and lessons learned!

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Emerging Professionals Virtual Roundtable: Strategies for Success
January 16, 2020 | 3:00 p.m. ET

Presenters: Amber Grenhart, Assistant Director of Student Union and Event Services at Fort Lewis College & Megan Allred, Marketing Specialist and Trademark Licensing Coordinator at UNC - Wilmington

Join two auxiliary service professionals well familiar with new experiences in the field as they discuss some of the challenges that Emerging Professionals face, as well as strategies that can be used to navigate these issues and advance within your career. This open discussion will serve as an open forum to begin discussions around how to succeed in your new role or engage in individual professional development. We encourage you to think about what topics you'd like our facilitators to tackle or what comments you would like to bring to the table, as the conversation is only strengthened by the inclusion of additional voices!

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Webinar: Cutting Edge Biometric Technology for Dining and Security
January 23, 2020 | 3:00 p.m. ET

Presenters: Fuller Ming, Assistant Director for Information Technology at University of Maryland & JJ Baird, Senior Sales Engineer at IDEMIA

The University of Maryland, Department of Dining Services was the first university foodservice operation in the country to implement the IDEMIA MorphoWave biometric device. These devices allow entrance into their dining facilities, positively identifying the student that has a valid meal plan, literally with the wave of a hand. The readers work with the university card system, decrementing a meal for block plans or granting access for students on an unlimited dining plan. Join in on this fascinating webinar to learn about this cutting-edge technology and consider how it can be used in your dining facilities as well as other applications in auxiliary and student services. Participants will learn:

- What biometric technology is and what it is not
- What, why, and how the University of Maryland Dining Services implemented biometric technology in their three residential dining facilities.
- Specifically about the IDEMIA MorphoWave and other biometric technology from IDEMIA that is marketed through multiple integrators and value-added resellers
- How to develop questions for your context when considering biometric technology

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Webinar: Common Foodservice Operating Mistakes
January 28, 2020 | 3:00 p.m. ET

Presenters: Geoff Wilson, Principal at fsSTRATEGY Inc. & Jeff Dover, Principal, Managing Director at fsSTRATEGY Inc.

fsSTRATEGY conducts foodservice operations reviews for our clients, including colleges and universities. These reviews encompass all aspect of foodservice operations including menu planning and development, purchasing, receiving, storage, inventory procedures, production, service, quality of food and service, food safety, cash handling procedures, and reporting and accounting. Time and again, we find the same opportunities for improvement. In this webinar, we will share the most common mistakes colleges and universities make in their foodservice operations and how to correct these mistakes. At the end of the webinar, participants will have a variety of items to review at their foodservice operations and, where their operations fall short of foodservice industry best practices, have strategies to address such shortcomings.

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Webinar: Diversity in Dining the Binghamton Way
February 5, 2020 | 3:00 p.m. ET

Presenters:

YuHan Bae and Paul Zakrepine, Co-Presidents, Student Culinary Council
Khaleel A. James, Vice President for Multicultural Affairs, Student Association
John Enright, General Manager of Resident Dining
Tom LaSarso, General Manager of Retail Operations
Jim Ruoff, Resident District Manager, Binghamton University Dining Services

Placing students at the center of their educational experience, Binghamton University has created one of the most diverse Dining Services operations in the country. With twenty-six locations, and strong student support, campus programs and constituencies who support the diverse food service options - and the dining experiences that support diverse populations - are the pride of Binghamton University. Join us as we discuss how our diversity is celebrated in our successes - and how we, like our student demographics, are constantly evolving as we are always looking for that next culinary voice.

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Webinar: Why Lactation Suites are Important to Supporting Families
February 19, 2020

Presenters:

Tina Young, Event Coordinator at Temple University
Sharyn Martin, Director National Accounts - Education at Mamava
Kim Wolcott, Chief of Staff & Director of Faculty Affairs & Executive Support at University of Pennsylvania school of Dental Medicine
Dana Angioni, Assistant Director for Leadership Programs / Academic Advisor at University of Nevada - Las Vegas
Shellie Brattain-Mazzella, Sr. Software Developer, Data Integrations Supervisor at University of Nevada - Las Vegas

Learn about lactation suites in this partner webinar sponsored by ACUI and NACAS. Attendees will learn about lactation suites, Mamava’s mission, and the experiences a few universities have had incorporating these suites on campus. You will leave empowered and informed to make key decisions about the need for and use of lactation suites on your own campus.

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Webinar: How to Empower Your Team to Achieve Zero Waste Events
February 20, 2020 | 3:00 p.m. ET

Presenters: Katie Schumacher, Zero Waste Program Manager at Arizona State University

Reducing, reusing, and recycling are all sustainability efforts to strive for but without having total institutional buy-in, it can seem like you're the one doing all the work! Come learn how ASU created a holistic Zero Waste Event checklist to empower staff at the university to practice sustainability in events that the Sustainability Department could not physically support. This allowed event planners to hold 'Green Events' without much handholding due to the checklists, resources, and increased cultural awareness that was created.

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Webinar: Using Value to Explain Parking Permit Price Increases
March 10, 2020 | 2:00 p.m. ET

Presenter: Eric Holamon, Assistant Director, Customer Relations (Parking and Transportation Services) at University of Houston

As a self-funded auxiliary, the University of Houston Parking and Transportation Services Department relies on user fees to fund its entire operation. Parking permit sales comprise the largest portion of revenue for the department and therefore have been the primary means of raising additional revenue to meet rising costs. Over the past several years the department has worked to reorganize the operation in a way that provides better value to permit holders, while also being more aggressive in capturing other revenue opportunities. However, simply doing better isn’t enough – an organization must also promote its efforts to help its customers understand the value proposition of its service. This presentation will explore the initiatives and program changes designed to increase the value of a parking permit as well as the efforts to better distribute costs among a larger variety of users and how this is being communicated to the campus community.

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Webinar: Managing Voices: The Screams, Whispers, and Chatter of Customer Service
March 12, 2020 | 2:00 p.m. ET

Presenters: Vern Rogers, Associate Director for Housing Operations at University of Florida

Most college and university auxiliaries face the challenges of dealing with the demands of students, family members, university partners, and external partners. In a climate where instant responses to inquiries, criticisms, and complaints are the expectation and staff (and budgets) are stretched to their limits, how can front line staff mitigate dissatisfaction and maximize service? This webinar will focus on creating a strategy around customer service that empowers staff and maximizes resources. Additionally, the presentation will cover some tips and tricks for staff to utilize when dealing with difficult situations.

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Webinar: Shaping Harm Reduction into Wellness Promotion
March 24, 2020 | 3:00 p.m. ET

Presenter: Thomas Szigethy, Assoc Dean/Director, DuWell at Duke University

The DuWell program at Duke University helps students focus on their individual wellness by looking at the integration of many areas of their life, including financial, social, spiritual, intellectual, mind-body well-being, and the environment around them. Attendees will be able to demonstrate how to develop and implement a comprehensive program model using various services from risk mitigation to wellness promotion with the goal of increasing student resilience.

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Webinar: MicroMarkets: Secure and Unmanned Revenue Generation
April 22, 2020 | 3:00 p.m. ET

Presenter: Jonathan Hall, Manager of Vending and Solicitation at University of Georgia

MicroMarkets are a rapidly growing trend closely tied to auxiliary services' oversight of traditional retail and vending. These utilize automated, self-checkout technology in order to provide students options to quickly purchase food, beverages, coffee, or other goods while keeping overhead and labor minimal for the institution. UGA discovered a need for these markets on campus and after examining the legislative requirements, quickly established several MicroMarkets throughout campus. Come learn how secure revenue generation was achieved through the seamless process of maintenance and resupply, how multiple payment options could be allowed to meet students' needs (and one payment option that was strategically not offred), and how the overall culture of campus retail was influenced by this new operation.

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Webinar: Next Level Student Employment
May 12, 2020 | 3:00 p.m. ET

Presenters: Jim Meinecke, Associate Director of Residential Dining at Penn State - University Park & Jamie Robinson, Senior Assistant Director at Penn State

On-campus employment can be highly impactful for helping students meet their basic needs and gain useful experience in the workforce, but Penn State's innovative employment practices offer far more than just a job. Engaging students in the present ultimately better prepares them for their future, and auxiliary service professionals have a unique opportunity to directly impact their undergraduate teams. In this webinar, Penn State Residential Dining will describe their new promoted student program, how it positively impacts students' work on campus during their college years, and better prepares them for career opportunities after graduation.

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Webinar: The Top Reports Auxiliary Business Services Need
May 15, 2020 | 3:00 p.m. ET

Presenters: Brian Zabroski, Manager of the Campus Store Team at Netsuite & Jeff Hoffmeister, Sales Consulting Senior Manager at Netsuite

Running your auxiliary services business requires a comprehensive understanding of both financial and operational data. This webinar will cover the key metrics and reports your team should use to monitor financial health and business performance for improved decision making. Hear from an institutional partner on how they are leveraging real-time visibility to drive efficiency and profit in their retail operations on campus.

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