Upcoming Events

The benefit of engaging in a live online event is the ability to ask questions and contribute to a collaborative dialogue. The delivery of course material may spark areas of curiosity that you can address with content leaders in real time or during the question & answer segment of the event.

Want to host a webinar on the NACAS platform? Submit a submission form today!

COVID-19 Virtual Roundtable - Crisis Communications
April 7, 2020 | 4:00 p.m. ET

This event is a continuation of NACAS’ ongoing Virtual Roundtable series around COVID-19. All higher ed professionals are welcome to join the conversation and share best practices with one another.

Come join our facilitators to discuss how communications plans have been drafted and implemented to inform students, faculty, and staff of institutional response to COVID-19. Keeping all stakeholders involved of the institution’s evolving decisions is highly important, which may require statements to be revised or even withdrawn as the situation develops. Perspectives from members of varying geographic regions, public vs. private, and campuses sizes will be shared to better equip all members. All attendees are welcome to share and ask questions on how to better prepare their own campuses or adjust existing plans.

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COVID-19 Virtual Roundtable - Business Impact and Students’ Wellbeing (Part 2)
April 8, 2020 | 4:00 p.m. ET

This event is a continuation of NACAS’ ongoing Virtual Roundtable series around COVID-19. All higher ed professionals are welcome to join the conversation and share best practices with one another.

Come join our facilitators to discuss how auxiliary services professionals have been required to adjust business operations. Considerations for pro-rated refunds, increased safety for students still engaging with auxiliary services while on campus, and shifted operational hours are all topics for discussion. Perspectives from members of varying geographic regions, public vs. private, and campuses sizes will be shared to better equip all members. All attendees are welcome to share and ask questions on how to better prepare their own campuses or adjust existing plans.

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Webinar: Bringing Back the Business - Life After COVID-19
April 14, 2020 | 3:00 p.m. ET

Unique Venues Presenters:

Chuck Salem, Chief Executive Officer
Joel Hauff, Director of Research, Education, and Consulting

Similar to 9/11 and the Great Recession, the current COVID-19 crisis is having significant economic impact on the events industry, with events being postponed and cancelled across the globe. However, similar to those previous crises, the events industry rebounded and came back stronger than before. When COVID-19 recedes, and life returns to normal, there will be a flurry of meeting planners, organizations, and individuals looking to book and re-book business. Waiting until the flurry begins is too late – you should be preparing now to meet the increased demand head-on. Join us as the marketing experts from Unique Venues talk about how best to prepare to attract, land, and service business in a post-COVID-19 economy.

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IPMI Webinar: More than a Parking Garage: Transformative Leadership to Shift Campus Culture
April 15, 2020 | 2:00 p.m. ET

Presenter: Kelsey Harmon Finn, NACAS CEO; Dr. Emily Messa, CASP, Assoc. VC/VP, Administration at University of Houston; Patrick Keenan, Director of Student Life Operations at University of Minnesota Duluth

NOTE: This is a cross-promoted, FREE event from the International Parking & Mobility Institute. Please use the discount code NACASFREE upon registration for free attendance.

As college campuses and universities continue to adapt to today’s changing economic and political climate, campus services must breakdown silos and reach across departments to mitigate challenges and support student success. Join NACAS CEO, Kelsey Harmon Finn, as she leads a conversation to understand how college parking & transportation professionals are leading the way toward creating outstanding services, exceptional experiences, and preparing themselves to take on more responsibility.

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IPMI Webinar: Cutting-edge Transportation Research on Paring, Congestion, and the Curb
April 16, 2020 | 2:00 p.m. ET


Oliver Gao, PhD, Researcher and Professor, Cornell University, Center for Transportation, Environment, and Community Health (CTECH)
Jingqin "Jannie" Gao, Research Associate, Connected Cities with Smart Transportation (C2SMART) Center, NYU Tandon School of Engineering

NOTE: This is a cross-promoted, paid event from the International Parking & Mobility Institute. Please use the discount code NACAS416 upon registration to ensure that you receive the member price!

Join IPMI as we host two innovative transportation research institutions that are digging deep into industry trends and how mobility professionals can create positive effects through planning, policy, and operations.

New York University/C2SMART and Cornell University/CTECH will share the goals, programming, and lessons learned from leading researchers in the field—with immediate takeaways to consider in your on-the-ground operations and planning. From the acute effects of congestion on individual health and far-reaching impacts of past transportation infrastructure planning, to the direct and quantifiable effects of double parking and traffic on movement in our cities, you’ll learn and collaborate with universities on the cutting edge.

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Webinar: Fort Lewis' Smoking/Vaping Ban on Campus
April 16, 2020 | 3:00 p.m. ET

Fort Lewis College Presenters: Jill Coons, CASP, Director of Student Union and Event Services; Jeff Dupont, Associate Vice President of Health and Wellness; Kendra Reichle, Coordinator of Student Wellness Initiatives; Sara Newman, Assistant Professor of Public Health

In response to state legislation, Fort Lewis College, implemented a smoking/vaping ban on January 1, 2019. Due to the tight timeline, conventional methods were expedited and developing the policy and implementing a plan required a community effort. A coalition of FLC student leaders, faculty, and staff partnered with representatives from the local rural public health department (LRPHD) and local indigenous communities to implement the policy. Student groups developed and implemented communication materials, including posters, social media, and targeted messaging, in support of the mission. This session will highlight some of the key steps, timelines, and lessons learned that may help others that are considering becoming a smoke and vape free campus.

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Webinar: MicroMarkets: Secure and Unstaffed Revenue Generation
April 22, 2020 | 3:00 p.m. ET

Presenters: Jonathan Hall, Manager of Vending and Solicitation at University of Georgia & John Tucker, Area Manager – Coca Cola / United

MicroMarkets are a rapidly growing trend closely tied to auxiliary services' oversight of traditional retail and vending. These utilize automated, self-checkout technology in order to provide students options to quickly purchase food, beverages, coffee, or other goods while keeping overhead and labor minimal for the institution. UGA discovered a need for these markets on campus and after examining the legislative requirements, quickly established several MicroMarkets throughout campus. Come learn how secure revenue generation was achieved through the seamless process of maintenance and resupply, how multiple payment options could be allowed to meet students' needs (and one payment option that was strategically not offred), and how the overall culture of campus retail was influenced by this new operation.

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COVID-19 Virtual Roundtable - Summer Programs
April 23, 2020 | 4:00 p.m. ET

This event is a continuation of NACAS’ ongoing Virtual Roundtable series around COVID-19. All higher ed professionals are welcome to join the conversation and share best practices with one another.

Come join our facilitators to discuss how summer programs has been affected by COVID-19. Considerations for delayed events, contract re-negotiation, and impact on revenue will all be discussed. Perspectives from members of varying geographic regions, public vs. private, and campuses sizes will be shared to better equip all members. All attendees are welcome to share and ask questions on how to better prepare their own campuses or adjust existing plans.

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Webinar: NACAS Benchmarking and You - Part 1: Using Auxiliary's Only Benchmarking Tool
April 29, 2020 | 3:00 p.m. ET

Presenter: DJ Pepito, Director of Education and Research Strategy

With the support of Vault Consulting, NACAS has launched its first-ever benchmarking membership benefit for institutional members. The deadline to complete the data collection survey is May 22nd. All participants that complete the benchmarking survey will be able to access the results and compare their data through interactive online dashboards. Join one of your institutional colleagues who assisted with piloting the latest member benefit, as well as the Vault Consulting team who were invaluable toward bringing this tool to life. Learn more about the NACAS benchmarking program and the value of comparative auxiliary services data on a national scale. We invite our institutional members to join this webinar to preview these dashboards and ask any questions regarding the survey directly to the experts at Vault.

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Webinar: The Top Reports Auxiliary Business Services Need
May 5, 2020 | 3:00 p.m. ET

Presenters: Brian Zabroski, Manager of the Campus Store Team at Netsuite, Jeff Hoffmeister, Sales Consulting Senior Manager at Netsuite

Running your auxiliary services business requires a comprehensive understanding of both financial and operational data. This webinar will cover the key metrics and reports your team should use to monitor financial health and business performance for improved decision making. Hear from an institutional partner on how they are leveraging real-time visibility to drive efficiency and profit in their retail operations on campus.

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Webinar: Developing an Effective Scope of Work for Auxiliaries
May 6, 2020 | 2:00 p.m. ET

Presenter: Dr. Brian Lines, Assistant Professor at the University of Kansas

Developing a clear Scope of Work (SOW) can be challenging. Some SOWs may be vague or lack critical details. Others have requirements that are overly prescriptive and can limit vendor innovation. Results from twenty years of procurement research will showcase how poor SOWs create a “tumbling dominoes” effect that brings risk to the owner. This webinar will identify the (surprisingly simple!) elements of an effective SOW. Templates for developing SOWs will be provided, along with discussion of how to increase vendor innovation during the proposal process. Tangible case studies from a variety of dining services, print, facilities / construction, and other projects will be provided.

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Webinar: Next Level Student Employment
May 12, 2020 | 3:00 p.m. ET

Presenters: Jim Meinecke, Associate Director of Residential Dining at Penn State - University Park & Jamie Robinson, Senior Assistant Director at Penn State

On-campus employment can be highly impactful for helping students meet their basic needs and gain useful experience in the workforce, but Penn State's innovative employment practices offer far more than just a job. Engaging students in the present ultimately better prepares them for their future, and auxiliary service professionals have a unique opportunity to directly impact their undergraduate teams. In this webinar, Penn State Residential Dining will describe their new promoted student program, how it positively impacts students' work on campus during their college years, and better prepares them for career opportunities after graduation.

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Webinar: Using Benchmarking Data to Support and Improve Campus Operations
May 20, 2020 | 3:00 p.m. ET

Presenter: Dr. Ben Perlman, CASP, Director of Student Center at Emory University

With the upcoming launch of NACAS Benchmarking, understanding the value that comparing your institution to industry best practices is critical toward making the use of the latest member benefit.

Benchmarking allows for more strategic and better-informed decision-making through the use of data from peer institutions and the overall higher education landscape. Join a student affairs and auxiliary service professional who’s made extensive use of benchmarking data in the pursuit of construction of new facilities, organizational re-structuring, and student programming. This webinar will take a deep-dive into how Emory University uses benchmarking data from various sources and how the new benchmarking service offered by NACAS can better inform operations on your campus. Case studies from multiple practice areas will be showcased and participants will learn how to use a framework to begin their own analysis of the new NACAS benchmarking data.

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Webinar: Lunch, Laundry, Therapy: Embedded Counseling Services in Housing
May 21, 2020 | 3:00 p.m. ET

University of Iowa Presenters:

Dr. Dawn Bates, Staff Psychologist - Residence Education
Dr. Patrick Galligan, Staff Psychologist- University Housing & Dining
Greg Thompson, Director of Residence Education

Student demand, and expectations, for mental health resources has increased significantly in recent years. In response, universities have developed innovative approaches, including the placement of therapists in residence halls. Learn about how the embedded program at the University of Iowa has been initiated, supported, and staffed as well as the success and challenges in the program’s third year. Information will be shared on how to start and scale a program for your institution.

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Webinar: Doing Good While Doing Your Job – Moving Toward a Circular Economy
May 27, 2020 | 3:00 p.m. ET


Van Sullivan, Executive Director, Stony Brook University
Ellen MacArthur Foundation, including their European and US efforts
Sustainable Leadership Purchasing Council, providing US resources
Debra Rowe, Moderator/facilitator from HEASC

Brought to you by the Higher Education Associations Sustainability Consortium (HEASC) and its members – a network of higher education associations with a commitment to advancing sustainability within their constituencies and the entire system of higher education.
Everyone within Higher Education has a uniquely important opportunity to help campus staff and external suppliers create a more sustainable circular economy for all. The circular economy approach decreases reliance on raw materials for new products and shifts the norms toward reusable, repairable, biodegradable, and recyclable materials and products. The circular economy model is designed to save resources and money, maximize the lifespan of resources and products, reduce pollution and climate change, and decrease or eliminate waste. There is an urgent need to move away from the current unsustainable linear economy toward a sustainable circular economy. If US higher education were its own country, it would rank as the 22nd largest economy in the world. With the reality of finite resources, it is imperative to prioritize and incorporate sustainability into procurement processes and policies in all departments. Target audiences include staff from the following areas: planning; facilities; business and finance; procurement; housing; auxiliary services; food and catering; waste management; building construction and renovation; recreation; student life, sustainability offices; and IT.
The webinar will consist of:

Overview of the need for a circular economy and sustainable procurement in higher education
Real world examples from many campus areas
Useful resources for all campus staff on sustainable procurement and circular economy planning and processes

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Webinar: Building a Hybrid Campus Store from Scratch
June 8, 2020 | 3:00 p.m. ET

Presenter: Jim Herrington, Director of Campus Operations at Kansas City University of Medicine and Biosciences

Kansas City University of Medicine and Biosciences recently switched from a contracted bookstore to a hybrid model, based more out of a desire to serve students than to be a revenue source. Some major retailers describe this new hybrid bookstore model as a crucial way to win back students and build toward the future, as well as a trend that will likely become more and more prevalent as Generation Z enters higher education. While a hybrid model can create advantages not found in either self-operated or purely contracted services, it is important to understand some of the pitfalls that can be encountered while creating this new model of a campus store. Learn about the resources that can be utilized when considering this change and how to undergo long-term planning for your bookstore shift.

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HBCU Virtual Roundtable: Birds of a Feather and Being Open Minded
June 9, 2020 | 3:00 p.m. ET

Presenter: Dr. Curtis Johnson, Chief of Staff/AVP at Tennessee State University

Join an auxiliary service professional serving at an HBCU as he discuss some of the challenges that individuals at these institutions face, as well as strategies that can be used to navigate these issues from all professional levels. One of the opening topics will center around bi-lateral communication to strengthen discussions when communicating both up to leaders and down to subordinates. This open discussion will serve as an open forum for discussions around how to better support and strengthen our peers serving students at HBCUs and foster idea-sharing and transfer of best practices from one institution to another. We encourage you to think of additional topics that you'd like our facilitator to tackle or what comments you would like to bring to the table, as the conversation is only strengthened by the inclusion of additional voices!

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Webinar: Foodservice Master Planning: Why It's Needed & How to Do It
July 7, 2020 | 3:00 p.m. ET

Presenters: Jeff Dover, Principal, Managing Director at fsSTRATEGY Inc. & Jill Blackie, Associate Director of Food & Conference Services at University of Calgary

Demand for foodservice on college and university campuses is constantly evolving. New buildings are constructed, food trends change, concepts become stale or dated, infrastructure age, etc. In this webinar, we will discuss why to conduct a foodservice master plan, how often/when they should be conducted, and how to complete one. For retail foodservices, a master plan will provide guidance on the products to be offered, the number of cash points required, hours of operation, customer experience and service styles. Potential national and regional brands could be discussed. For residence dining, a foodservice master plan will provide guidance on the meal plan type(s) (e.g., Board Plan, Declining Balance, All-You-Care-To-Eat, etc.), price points, mandatory versus voluntary meal plans, etc. A foodservice master plan should include considerable community engagement (surveys, focus groups, stakeholder interviews, town hall meetings) and may include a management options analysis (self-operate, outsource to a contract caterer—profit and loss agreement or management fee agreement, leasing). At the end of the webinar, participants will know when and how to conduct a foodservice master plan.

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Webinar: Changing Times: Implementing Mobile Credentials for Campus Card
July 9, 2020 | 3:00 p.m. ET

Presenters: Jeanine Brooks, Action Card Director at University of Alabama & Debbie DeYulia, Director of DukeCard & Program Management at Duke University

Join Duke and The University of Alabama as we share our mobile card implementations. We will outline the project drivers, benefits and strategies that addressed infrastructure, funding, administrative approval, launch strategy, post-implementation activities and communications. These were campus-wide projects engaging multiple campus partners, vendors and system integrations that led to successful and award-winning mobile card solutions for our campuses.

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Webinar: Is Your Campus Store Sustainable?
July 14, 2020 | 3:00 p.m. ET


Lorelle Davies, CASP, Director of Auxiliary Services at Pikes Peak Community College
Mark Palmore, VP of Consulting at Nebraska Book Company
Russell Markman, VP of Campus Relations at Barnes & Noble College
Mary Perry, Marketing Vice President at Follett Higher Education group
Greg Fenton, Co-Founder of RedShelf

Come join a webinar discussion with Industry leading College Bookstore leaders, as a follow up from the hit C3X 2019 education session. Hear Key Bookstore Partners about the future of Course Materials, and operating models keep your stores relevant on your campus. This is an opportunity to participate at a high level with industry trend makers, gain an understanding of the various strategies to keep your store relevant, and learn about changes in Inclusive Access, Open Education Resources, and other new formats.

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NACAS Benchmarking and You - Part 2: Putting the Data to Work
July 23, 2020 | 3:00 p.m. ET

Presenter: DJ Pepito, Director of Education and Research Strategy

In February this year, NACAS launched its first-ever benchmarking membership benefit for institutional members. Those that participated in the survey, gain access to the results through interactive online dashboards. Join one of your institutional colleagues who assisted with piloting the latest member benefit, as well as the Vault Consulting team who were invaluable toward bringing this tool to life. In this webinar, you'll learn how to utilize these dashboards and understand how to compare your data to national metrics. Hear from members about what was learned and gained from the data and how to apply these learnings to further the success of your auxiliary service operations.

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Webinar: Active Assailant: How to Train Your Campus
August 11, 2020 | 3:00 p.m. ET

Presenter: Charles "Joe" Eggleston, CASP, Assistant Vice President of Auxiliary Operations at Southern California University of Health Sciences

The session will cover how SCU has implemented monthly active assailant exercises (lockdown/lockout/shelter in place) as well as a reoccurring system to ensure senior management is aware of - and can easily access - emergency resources. Each of our exercises necessitate disruption of the entire campus and - as such - require communication across all aspects of the University during the planning and execution phase. While our University is small, the core practices should be able to scale in order to accommodate larger institutions. Sadly, there is no prevention method for these tragic active assailant incidents, but there are mitigation strategies to aid in keeping the campus community as safe as possible. It is my experience that all members of the campus community have developed - in some form or another - an expectation that the University proper has a meaningful manner in which to respond to these types of events By providing reoccurring exercises that involve the entire campus, Universities can demonstrate their response capabilities and commitment to critical safety concerns which in turn: supports retention, recruitment, and potentially lowers the institutions "soft target" profile. Attendees will be provided a plethora of tangible "take home" resources including templates, schedules, memos, drill formats, equipment recommendations, etc. to either enhance their own practices or to share with those individuals at their institutions that have a decision making capacity concerning safety.

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Webinar: To Build or Not to Build: Parking Supply, Demand, and Autonomous Vehicles
August 20, 2020 | 3:00 p.m. ET

Presenter: David Lieb, National Director of Higher Ed Mobility Planning, Walker Consultants

Many college and university campuses, as they continue to grow, develop, evolve, densify, and infill, find their parking and transportation systems facing increasing pressures. The campus community often demands a parking structure—certain that it will solve all of the parking problems (usually, they also want cheaper or no-fee parking as well). These desires are usually directly at odds with the realities of a campus parking auxiliary operation. Fortunately, it is also often the case that the parking supply (in aggregate) is adequate to meet campus demand. Using the existing parking is a challenge that requires managing the supply more closely and allocating parking more intentionally. Many campuses have also been able to extend the sufficiency of existing parking by introducing demand-side management strategies, with innovative programs that cost less than constructing, financing, and operating a parking structure. Sometimes, however, the parking shortages are real and/or there are access challenges that need to be met with parking supply—often in the form of a garage. The future of autonomous vehicles is hotly debated, with wildly ambitious projections on one side, deeply skeptical ones on the other, and a whole spectrum in between. Quite reasonably, this gives pause to many institutions examining the possibilities of constructing additional parking. This session will discuss some of the key ways in which campuses can make rational decisions that respect current demands and an uncertain future.

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Webinar: Getting Students into Community: Best Practices
September 9, 2020 | 2:00 p.m. ET

Presenters: Buddy Hall, Principal at Hanbury; Ana Herhandez, Assistant Vice President of Housing & Residential Education at the University of South Florida; Dr. Matthew Kerch, Executive Director at the University of Alabama

This study was prompted by a request from NACAS Professional Development to provide a webinar on successful strategies and best practices for building community in residence halls. The first step was to reach out via email and telephone to housing directors at 40 colleges and universities in the United States, Canada and Mexico asking them to answer the question: What are your top 5 strategies for getting students out of their rooms and into community? Responses included prevalent student issues, strategies for addressing engagement, programs in place and the spaces used to influence higher participation in residential programs and community-building. This information was used to develop a more comprehensive set of questions in a web-based survey and distributed via student affairs staff list serves to gain insight from a broader audience. The presentation will summarize the methodology, survey analysis and summary of best practices including real-world examples of the kinds of spaces that work to achieve the desired outcomes.

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