Upcoming Events

The benefit of engaging in a live online event is the ability to ask questions and contribute to a collaborative dialogue. The delivery of course material may spark areas of curiosity that you can address with content leaders in real time or during the question & answer segment of the event.

Want to host a webinar on the NACAS platform? Submit a submission form today!

Webinar: Is Your Campus Store Sustainable?
July 14, 2020 | 3:00 p.m. ET

Presenters:

Lorelle Davies, CASP, Director of Auxiliary Services at Pikes Peak Community College
Kara Bunde-Dunn, Senior Vice President of Marketing, Sales Support, and Client Experience at Nebraska Book Company
Shannon Blackwell, Regional Sales Manager at Nebraska Book Company
Ken Winko, Corporate Vice President of Marketing at Barnes & Noble College
Mary Perry, Marketing Vice President at Follett Higher Education group
Shannon Godfrey, Co-Founder of RedShelf

Come join a webinar discussion with Industry leading College Bookstore leaders, as a follow up from the hit C3X 2019 education session. Hear Key Bookstore Partners about the future of Course Materials, and operating models keep your stores relevant on your campus. This is an opportunity to participate at a high level with industry trend makers, gain an understanding of the various strategies to keep your store relevant, and learn about changes in Inclusive Access, Open Education Resources, and other new formats.

Learn More

Webinar: Building and Sustaining a Culture and Environment of Wellbeing: Key Strategies for Success
July 15, 2020 | 2:00 p.m. ET

Presenters:

Megan Amaya, PhD, CHES, Director of Health Promotion and Wellness at Ohio State University
Julie Edwards, MHA, Director of Health Promotion and Wellness at the University of Chicago
Nikki Brauer, MS, CWPM, COEE, Director of Health Promotion and Wellness at Illinois State
Christine Gipson, PhD, RN, CNE, Assistant Professor at University of Texas at Tyler

Creating and sustaining cultures that support healthy behavior change are key to any institution who wants healthy, happy, engaged and productive students, faculty and staff. In this panel discussion, health promotion leaders from four universities will discuss key strategies for leveraging best practices in institutions of higher learning.

Learn More

BrandEd
July 15, 2020 | 2:00 - 3:15 p.m. ET

BrandEd is the first NACAS webinar designed specifically to provide our membership with brand education. Geared towards services and products, BrandEd will allow NACAS Business Partners a 10-minute opportunity to share their brand and how they could help your campus be ready to open and operate this fall. In the initial BrandEd, hear from Nelnet Campus Commerce, Touchwork, ColorID, Quadient, WeDriveU, and Kitchens To Go ensuring that wherever your students may go on campus from housing to dining to the mailroom and beyond, you'll know the latest solutions and technology available.

Learn More

Webinar: NACAS East Discusses Return to Campus Plans
July 16, 2020 | 3:00 p.m. ET

Presenters:

Patricia Bando, Associate Vice President of Auxiliary Services at Boston College
Cheryl Fabrizi, Assistant Vice President of Housing and Food Services at Penn State University
Marc Fournier, Vice President Auxiliary Business Services at Georgetown University
Jonathan Kukta, Director of Housing and Food Services at Penn State - Berks
Cheryl Armstrong Montgomery, Director of Auxiliary Services at Eastern Mennonite University

Across the nation, colleges and universities are planning for a variety of operating scenarios for the Fall Semester of 2020. This webinar will feature returning to campus plans from senior leaders at institutions across our region. Both public and private school plans will be addressed, as well as different enrollment sizes. The main focus will be on auxiliary and business operations including retail and residential dining, food trucks, catering, coffee shops, residence halls and facilities, on-campus hotels, book stores, and transportation services. Our presenters will discuss best practices and how to provide the services to the campus community safely and in a fiscally responsible manner, considering health and safety, social distancing, and personal protective equipment. The session will provide leaders in Auxiliary and Business Services with ideas to implement with their own planning processes.

Learn More

Webinar: How to Prepare for Service Disruption On Your Campus In the Post COVID-19 World
July 17, 2020 | 3:00 p.m. ET

Presenters:

Jeff Rensel, Director of Operations/Events at Arizona State University
Amy Lewis, Director of Marketing & Business Development at Kitchens To Go Built By Carlin
Ralph Goldbeck, Partner at Kitchens To Go Built By Carlin

Service disruption can occur at any time, as with the world’s response to COVID19. Whether it’s a planned renovation or emergency, university staff and auxiliary professionals should prepare for these disruptions. In this session we will review best practices and protocols that can be implemented to 1) help minimize service disruption for students, 2) protect your campus community, and 3) minimize economic loss in food service, meetings and events, and other auxiliary areas. In this session we will discuss not only contingency planning but also general preparedness planning.

Learn More

Webinar: Are Your Auxiliary Operations Surviving or Thriving? Evaluating Campus Auxiliary Operations to Build Crisis-Proof Business Models
July 21, 2020 | 3:00 p.m. ET

Presenters:

Dr. Emily Messa, CASP, Assoc. VC/VP, Administration at University of Houston
Mr. Jack Shaw, CASP, Vice President for Campus Services at Shepherd University
Mr. James Vigil, Senior Consultant at Brailsford & Dunlavey

Colleges and universities must regularly assess their operational practices in relationship to changes in funding and enrollment, campus responses to crises, and much more. How institutions plan and respond, now more than ever, is imperative to short- and long-term success. This webinar brings together representatives from a small four year public university and a large urban multi campus university system that have undergone extensive evaluations of their campus operations and facilities, specifically auxiliary units, with the goal of optimizing service quality and operational efficiency, and increasing revenue generation. The panelists will discuss their individual processes of analysis, problem-solving, and outcomes, each based on the unique challenges facing their campuses. The last portion of the webinar will focus on how these evaluative approaches can be implemented while planning for post-COVID operating paradigms on campus.

Learn More

State of the Association
July 22, 2020 | 1:00 - 2:00 p.m.

From the onset of the COVID-19 pandemic, NACAS has worked to provide you with support, education, and space to share ideas as well as be each other's support group. The time has come for NACAS to think about the future.

Join NACAS leaders including CEO Kelsey Harmon Finn, NACAS President Ryan Green, and others as we talk about how NACAS is ready to face the challenges that auxiliary services professionals will face as we head into the next phase together

Similar information will be covered at all of these events, so it is not imperative to attend all three.

Learn More

Webinar: Re-Thinking Campus Mail: Winning the COVID-19 Fight with Parcel Lockers
July 23, 2020 | 3:00 p.m. ET

Presenters:

Chris O'Brien, EVP of Business Process Automation at Quadient
Dan Greaney, Senior Solutions Engineer, Higher Education at Quadient
Matthew Sloan, Director of Logistics and Printing Services at the University of Pittsburgh

Social distancing, reduced manpower, and shorter hours of operation on campuses has called for more advanced operational approaches. Abrupt campus closures have found faculty and students quickly adapting to online learning technology platforms. Early adopters are now discovering new ways to leverage “smart technologies” to streamline campus mail services centers, protect the institution’s brand reputation, and enhance the student and staff experience. Come learn from Quadient about safer and more efficient mail and package distribution process for your campus with Parcel Pending, which can reduce long lines at your pick up center, reduce staff face to face interactions, and establish 24/7 access to packages for your students and staff. This program will be of particular interest for leaders in housing, auxiliary services, and facilities, and allow attendees to actively engage in the program by making comments and asking questions in real-time.

Learn More

NACAS Central VR: Preparing for Reopening
July 27, 2020 | 2:00 - 3:00 p.m. ET

Join us for a casual conversation/roundtable with other NACAS Central colleagues as we discuss current issues facing our institutions of higher education and auxiliary services. This event will not be recorded and is intended to facilitate collegial discussions to talk about some tough topics and realities.

Learn More

Webinar: Refreshing the Fall 2020 Student Experience
July 28, 2020 | 3:00 p.m. ET

Presenters:

Charles Farrell, CASP, Executive Director of Business Development at University of Illinois - Chicago
Ken Toong, Executive Director at University of Massachusetts - Amherst
Christine Schwartz, Asst. Vice Pres. for Dining, Conferences and Campus Events at Bates College

As campuses continue working toward crafting communications plans to explain how the return to grounds will look for Fall 2020, an important piece of consideration is the student's physical experience. A major component of a decision to attend a specific college or university is the perception of how each student will interact with their physical facilities, from their dorm rooms, food halls, classrooms, and open campus spaces in general. There is a delicate balance in providing a safe environment for students, while still providing programming and spaces for students to truly feel they are satisfied with their holistic experience. Come hear from campuses large and small in their strategies toward striking this balance and contribute your own planning for a greater discussion within our auxiliary service community.

Learn More

Webinar: A Year of Transitions – Cultivating Resiliency and Self-Care
July 30, 2020 | 3:00 p.m. ET

Presenter: Lauren Battista, MPH, CHES, Wellness Program Manager at Ohio State University

COVID-19 has had a tremendous impact on us all and we will likely continue to feel these reverberations through 2021. However, it is important during in the midst of these stressful moments, hardships and lifestyle adjustments to focus on taking care of yourself and invest in your own well-being and resiliency. Come join NACAS and our facilitator Lauren Battista, MPH, CHES as we explore coping strategies for resiliency during periods of change and how to create your own self-care plan during this difficult time. Discover ways to cultivate your well-being through setting healthy boundaries and creating a self-care plan that meets your own specific needs as we inch toward a new normal on our campus communities.

Learn More

Webinar: Making Social Media Click and Engaging With a Connected Campus
August 4, 2020 | 3:00 p.m. ET

Presenter: Michael Murphy, Director of Marketing for Auxiliary Services at Georgia Southern University

Each day, millions of students, faculty/staff, parents & guardians, and campus community members utilize social media to get information. This webinar aims to show auxiliary departments how to use social media effectively, how to engage their customers, and how to make your audience an integral part of your content strategy. With mobile phones at everyone’s fingertips, utilizing social media can be vital to supporting your institution’s goals and giving you an edge against competitors. We'll explore the various social media platforms, their uses, and how you can leverage each and make your own social strategy to benefit your department.

Learn More

Webinar: Why Food is the Easiest (And Worst) Thing to Sacrifice
August 5, 2020 | 3:00 p.m. ET

Presenters: Danny Armitage, Associate Vice President, Student Affairs at the University of North Texas & Priscilla Connors, Ph.D. RD, LD., Associate Professor at the University of North Texas

It is no surprise to hear that food insecure students compared to food secure students are more likely to have unhealthy off-campus eating, a higher incidence of depression, and avoid social events where money is needed for food. Recent data from the Urban Institute suggests that 11.2% of students attending four-year institutes and 13.5% of students attending vocal schools all experienced food insecurity at some point during their education. The problem is better understood now than ever, though recent events in 2020 have made it all the more difficult to address. It is our mission as auxiliary service professionals to advance campus experiences that enrich the quality of life for students, especially as it relates to the national crisis of affordability. Come discuss how to tackle food insecurity on campus during challenging times of change, recession, and pandemic, and how we can neither allow our students to sacrifice their own eating habits nor our own ability to provide for their needs.

Learn More

Webinar: Active Assailant: How to Train Your Campus
August 11, 2020 | 3:00 p.m. ET

Presenter: Charles "Joe" Eggleston, CASP, Assistant Vice President of Auxiliary Operations at Southern California University of Health Sciences

The session will cover how SCU has implemented monthly active assailant exercises (lockdown/lockout/shelter in place) as well as a reoccurring system to ensure senior management is aware of - and can easily access - emergency resources. Each of our exercises necessitate disruption of the entire campus and - as such - require communication across all aspects of the University during the planning and execution phase. While our University is small, the core practices should be able to scale in order to accommodate larger institutions. Sadly, there is no prevention method for these tragic active assailant incidents, but there are mitigation strategies to aid in keeping the campus community as safe as possible. It is my experience that all members of the campus community have developed - in some form or another - an expectation that the University proper has a meaningful manner in which to respond to these types of events By providing reoccurring exercises that involve the entire campus, Universities can demonstrate their response capabilities and commitment to critical safety concerns which in turn: supports retention, recruitment, and potentially lowers the institutions "soft target" profile. Attendees will be provided a plethora of tangible "take home" resources including templates, schedules, memos, drill formats, equipment recommendations, etc. to either enhance their own practices or to share with those individuals at their institutions that have a decision making capacity concerning safety.

Learn More

Webinar: Great Days in New Ways! Using COVID-19 to Push Sustainability Forward
August 13, 2020 | 3:00 p.m. ET

Presenter: Van Sullivan, Executive Director at SUNY - Stony Brook University

Many campuses have been forced to rapidly adjust dining options as a result of COVID-19, which has required creative solutions to continue offering students safe options despite limited operations. Unfortunately, single-use plastic containers have only become more prevalent throughout global food service operations in an effort to reduce spreading the virus, but this has resulted in a backslide for campuses' sustainability efforts. However, there are still opportunities for campuses to find balances between safety, sustainability, and the financial health of food service operations. This webinar will discuss finding ways to keep sustainable packaging for different styles of service, operational hurdles for trash pickup, and how to tell your campus' story to keep sustainability programs alive. Learn how speed, safety, and sustainability can coexist, as well as how food waste and food insecurity have been affected as a result of COVID-19, and what can be done to combat them.

Learn More

Webinar: To Build or Not to Build: Parking Supply, Demand, and Autonomous Vehicles
August 20, 2020 | 3:00 p.m. ET

Presenter: David Lieb, National Director of Higher Ed Mobility Planning, Walker Consultants

Many college and university campuses, as they continue to grow, develop, evolve, densify, and infill, find their parking and transportation systems facing increasing pressures. The campus community often demands a parking structure—certain that it will solve all of the parking problems (usually, they also want cheaper or no-fee parking as well). These desires are usually directly at odds with the realities of a campus parking auxiliary operation. Fortunately, it is also often the case that the parking supply (in aggregate) is adequate to meet campus demand. Using the existing parking is a challenge that requires managing the supply more closely and allocating parking more intentionally. Many campuses have also been able to extend the sufficiency of existing parking by introducing demand-side management strategies, with innovative programs that cost less than constructing, financing, and operating a parking structure. Sometimes, however, the parking shortages are real and/or there are access challenges that need to be met with parking supply—often in the form of a garage. The future of autonomous vehicles is hotly debated, with wildly ambitious projections on one side, deeply skeptical ones on the other, and a whole spectrum in between. Quite reasonably, this gives pause to many institutions examining the possibilities of constructing additional parking. This session will discuss some of the key ways in which campuses can make rational decisions that respect current demands and an uncertain future.

Learn More

State of the Association
August 20, 2020 | 1:00 - 2:00 p.m.

From the onset of the COVID-19 pandemic, NACAS has worked to provide you with support, education, and space to share ideas as well as be each other's support group. The time has come for NACAS to think about the future.

Join NACAS leaders including CEO Kelsey Harmon Finn, NACAS President Ryan Green, and others as we talk about how NACAS is ready to face the challenges that auxiliary services professionals will face as we head into the next phase together

Similar information will be covered at all of these events, so it is not imperative to attend all three.

Learn More

Webinar: Hangry About Hunger - COVID-19's Impact on Food Insecurity Programs
August 26, 2020 | 3:00 p.m. ET

Presenters: Kim Celano, Associate Director, Howard Gittis Student Center at Temple University & Phillip Smith, Director, Student Activities at Temple University

At Temple University, strategic steps were taken to fight the issue of food insecurity on campus. An innovative program was created to help students learn about free food opportunities on campus, while reducing overall food waste on campus. Utilizing feedback from students and staff, the initiative was refined and adjusted for streamlined operations, improved communications, and even more positive feedback from students. However, COVID-19's impact on campuses' ability to operate “as usual” and students' ability to interact with their peers has created a brand new challenge toward supporting food insecure students. Join us to learn about where we came from and where this program could be headed… as this is an ever-evolving dynamic, we surely do not have all of the answers. We welcome your input on what you’re doing at your institution!

Learn More

Webinar: Getting Students into Community: Best Practices
September 9, 2020 | 2:00 p.m. ET

Presenters: Buddy Hall, Principal at Hanbury; Ana Herhandez, Assistant Vice President of Housing & Residential Education at the University of South Florida; Dr. Matthew Kerch, Executive Director at the University of Alabama

This study was prompted by a request from NACAS Professional Development to provide a webinar on successful strategies and best practices for building community in residence halls. The first step was to reach out via email and telephone to housing directors at 40 colleges and universities in the United States, Canada and Mexico asking them to answer the question: What are your top 5 strategies for getting students out of their rooms and into community? Responses included prevalent student issues, strategies for addressing engagement, programs in place and the spaces used to influence higher participation in residential programs and community-building. This information was used to develop a more comprehensive set of questions in a web-based survey and distributed via student affairs staff list serves to gain insight from a broader audience. The presentation will summarize the methodology, survey analysis and summary of best practices including real-world examples of the kinds of spaces that work to achieve the desired outcomes.

Learn More