Cancellation and Refund Policy
Requests for cancellations and refunds must be submitted in writing. Requests can be submitted via email to info@nacas.org. Cancellations received before January 16, 2025, will be refunded minus a $95 processing fee. Any cancellations received after January 16, 2025, will not receive a refund.
Notice: If NACAS South must cancel this conference for any reason, liability is limited to the registration fees paid only. NACAS is not responsible for other expenses incurred, including travel and accommodation fees.
Dollywood's HeartSong and DreamMore Lodge & Resort
Tucked away in a beautiful cove in the rolling foothills of the Great Smoky Mountains, Dollywood’s HeartSong Lodge & Resort is a well-appointed, reimagined property that features a variety of accommodations and amenities. This reimagined Smoky Mountain lodge features four-story, lantern-inspired windows in the resort’s welcoming atrium, epic indoor and outdoor pools that provide guests a refreshing escape in all seasons, and a picture-perfect outdoor cove with gathering spaces, communal firepit and screened-in porch. With 26,000 sq. ft. of flexible indoor and outdoor meeting space, the property can accommodate gatherings for several hundred guests. From the two-story HeartSong Event Center to spacious outdoor meeting spaces and event lawn, the resort offers numerous options to provide a unique and inspiring setting for groups.
Dollywood’s HeartSong Resort is designed to bring that intangible feeling to life, honor everything that makes the Smokies special, and invite you to experience the wonders of finding your own heartsong.
Hotel Information
Dollywood's Heartsong Lodge & Resort
1210 Dollywood, Resorts Blvd.
Pigeon Forge, TN 37683
The cutoff date to book your hotel room at the special group rate of $275 per night excluding taxes & fees is February 24, 2025.
Travel Information
Uber & Lyft
The ride sharing pick-up location is located outside on the lower level of the terminal building. As you exit the building, the pick-up location will be directly to the right. Directional signs are available to assist passengers looking for their ride share vehicle, or use the walking directions provided below.
Please note: We recommend scheduling your transportation in advance, as Ubers and Lyfts may not be available during off-peak hours.
Car Rentals
Rental Car counters are located on the lower level of the airport terminal building near baggage claim. Counter hours vary based on the company. We highly encourage you to make reservations in advance to guarantee transportation once you arrive at the airport.
Parking at Dollywood’s HeartSong Lodge or DreamMore Resort and Spa is complimentary for guests.
The Rental Car Return area is located on the first floor of the parking garage, which can be accessible from Airport Loop Road.
Taxis & Charters
Click here for an alphabetical list of taxi companies and charter companies currently licensed to do business at the Knoxville airport.
The taxi pick-up area is located outside on the north side of the terminal and is accessible from the baggage claim. We highly encourage you to make reservations in advance to guarantee transportation once you arrive at the airport.
2025 South CX
Taking Auxiliary Services to New Heights
March 30 - April 2 at Dollywood in Pigeon Forge Tennessee.
The NACAS South CX conference provides the premier exchange of campus-centric ideas, solutions, and connections to your regional area. Designed and delivered by your own professional peers, this event gives you the best opportunity to isolate your needs and nurture your relationships. At South CX, you can easily seek out other campus service leaders that have similar interests, requirements, and visions for how to empower campus communities.
