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Saturday, March 29
12:00PM - 5:00PM
Registration
5:00PM - 7:00PM
Past President's Welcome to Dollywood Reception
Sunday, March 30
8:00AM - 5:00PM
Registration
10:00AM - 11:00AM
Connect & Exchange
11:10AM - 12:00PM
NACAS South Town Hall
12:20PM - 1:20PM
Lunch
1:20PM - 2:10PM
Concurrent Sessions A1-A5
2:20PM - 3:10PM
Concurrent Sessions B1-B5
3:30PM - 4:00PM
Refreshment Break
4:10PM - 5:10PM
Opening Keynote
Collaborative Approaches to Campus Emergency Preparedness
Session Description: Emergencies can disrupt campus operations in an instant, requiring swift, coordinated responses across multiple departments. This panel brings together experts in campus operations, emergency management, and auxiliary services to discuss best practices for preparing for and responding to crises. Panelists will share insights on cross-departmental collaboration, leveraging technology for emergency response, ensuring food and resource distribution, and adapting to evolving challenges such as natural disasters, public health crises, and security threats. Attendees will gain practical strategies for strengthening their institution’s emergency preparedness plans and fostering a culture of readiness.
Panelist: Brian Gard, Director of Emergency Management for the University of Tennessee Knoxville
Grant Grundle, Director of Emergency Management
Presiding: Michael Murphy, M.Ed, Director of Dining and Campus Services for Georgia Southern University
Sponsored by Transdev
5:45PM
Bus Transportation
6:00PM - 9:00PM
Opening Event
9:30PM - 11:00PM
Hospitality Suite
Monday, March 31
8:00AM - 5:00PM
Registration
8:30AM - 9:30AM
Business Partner Recognition Breakfast andFlip-A-Coin
9:45AM - 1:30PM
Business Partner Showcase
12:30PM - 1:30PM
Lunch
2:00PM - 2:50PM
Concurrent Session C1-C5
3:00PM - 3:50PM
Concurrent Session D1-D5
4:00PM - 4:50PM
Concurrent Session E1-E5
9:30PM - 11:00PM
Hospitality Suite
Tuesday, April 1
7:00AM - 9:00AM
NACAS South 2025 Wellness FUNDraising
Each opportunity is $25 - $5 going to your very own conference t-shirt and $20 going to the NACAS South First-Time Conference Attendee Scholarship. T-shirts can be picked up at the registration desk anytime during the conference, prior to 10:00am on Tuesday.
8:00AM - 12:00PM
Registration
8:30AM - 9:30AM
Breakfast
9:45AM - 10:05AM
From Quiet Quitting to Active Contribution: Investing in Your People
9:45AM - 10:05AM
More than just a Vendor: Transformative Collaboration with your Business Partners
9:45AM - 10:05AM
Expect More from Your Transportation Partner: Unlocking Value with Technology, Efficiency, and Sustainability
9:45AM - 10:05AM
Goodness of Beans
9:45AM - 10:05AM
Color Your Brand: Discover Club Colors and How They Support Your Internal Branding Needs
10:10AM - 10:30AM
Versatility and Quality to suit your campus's coffee needs
10:10AM - 10:30AM
RequestIT: Enhancing Campus Events and Conferences with Real-Time Issue Resolution
10:10AM - 10:30AM
College Store Innovators: How Stores Are Increasing Revenue, Services, & Overall Campus Support
10:10AM - 10:30AM
Coffee Craziness: Why has the commodity price more than doubled, and how can you minimize the negative outcomes?
10:10AM - 10:30AM
Unlocking Campus Potential: Supporting Accessible Shared Spaces
10:40AM - 11:00AM
The Anatomy of an RFP Process
10:40AM - 11:00AM
How First Day Affordable Access Programs Drive Cost Savings and Student Success
10:40AM - 11:00AM
From Wi-Fi to Wisdom: Transforming Campuses with AI-Powered Occupancy Analytics
10:40AM - 11:00AM
From Snail Mail to Smart Mail: Is Your Campus Keeping Up?
10:40AM - 11:00AM
If You Can't Measure It - You Can't Manage It.
11:30AM - 1:00PM
All Conference Luncheon NACAS South Annual Meeting
1:20PM
Bus Pick-up to University of Tennessee
1:30PM - 2:30PM
Travel to University of Tennessee
2:30PM - 5:30PM
Tour of University of Tennessee
5:30PM - 6:30PM
Closing Keynote
A Life Well-Lived
Session Description: Strong leadership and well-integrated auxiliary services are essential to fostering a thriving campus community. In this engaging session, Dr. Keith S. Carver, Jr. will share his insights on the power of leadership in shaping a university’s culture, the importance of collaboration across departments, and how auxiliary services—from dining and housing to transportation and campus retail—play a pivotal role in student success. Drawing from his extensive experience in higher education leadership, Dr. Carver will explore strategies for aligning auxiliary services with institutional goals, enhancing the student experience, and driving long-term sustainability. Attendees will leave with a deeper understanding of how leadership and auxiliary services work hand in hand to create an environment where students, faculty, and staff can thrive.
Speaker: Dr. Keith S. Carver, Jr., Senior Vice Chancellor and Senior Vice President, UT Institute of Agriculture, University of Tennessee
Sponsored by Aramark Collegiate Hospitality
6:30PM - 9:00PM
Closing Event
Wednesday, April 2
8:00AM - 9:00AM
Breakfast
9:00AM - 10:30AM
Closing General Session
Institutional Registration
Business Partner Registration
Registration for the 2025 NACAS South CX is SOLD OUT. We look forward to seeing you in Dollywood!
For those who were unable to register, we encourage you to explore other upcoming NACAS events, including Senior Executive Summit, in Litchfield, AZ April 27-30, 2025 and the C3X Annual Conference & Expo in Las Vegas, NV November 16-29, 2025.
Registration for the 2025 NACAS South CX is SOLD OUT. We look forward to seeing you in Dollywood!
For those who were unable to register, we encourage you to explore other upcoming NACAS events, including Senior Executive Summit, in Litchfield, AZ April 27-30, 2025 and the C3X Annual Conference & Expo in Las Vegas, NV November 16-29, 2025.
Cancellation and Refund Policy
Requests for cancellations and refunds must be submitted in writing. Requests can be submitted via email to info@nacas.org. Cancellations received before January 16, 2025, will be refunded minus a $95 processing fee. Any cancellations received after January 16, 2025, will not receive a refund.
Notice: If NACAS South must cancel this conference for any reason, liability is limited to the registration fees paid only. NACAS is not responsible for other expenses incurred, including travel and accommodation fees.
Business Partner Sponsorship Opportunities
Sponsorship opportunities for the 2025 NACAS South CX Conference are now sold out.
A special thank you to our business partners for your commitment to NACAS South CX. We can’t wait to see you at Dollywood as we take Auxiliary Services to New Heights!
For questions in related to sponsorship opportunities, contact Robin Parker at rparker@selu.edu.
Dollywood's HeartSong and DreamMore Lodge & Resort
Tucked away in a beautiful cove in the rolling foothills of the Great Smoky Mountains, Dollywood’s HeartSong Lodge & Resort is a well-appointed, reimagined property that features a variety of accommodations and amenities. This reimagined Smoky Mountain lodge features four-story, lantern-inspired windows in the resort’s welcoming atrium, epic indoor and outdoor pools that provide guests a refreshing escape in all seasons, and a picture-perfect outdoor cove with gathering spaces, communal firepit and screened-in porch. With 26,000 sq. ft. of flexible indoor and outdoor meeting space, the property can accommodate gatherings for several hundred guests. From the two-story HeartSong Event Center to spacious outdoor meeting spaces and event lawn, the resort offers numerous options to provide a unique and inspiring setting for groups.
Dollywood’s HeartSong Resort is designed to bring that intangible feeling to life, honor everything that makes the Smokies special, and invite you to experience the wonders of finding your own heartsong.
Hotel Information
Dollywood's Heartsong Lodge & Resort
1210 Dollywood, Resorts Blvd.
Pigeon Forge, TN 37683
The cutoff date to book your hotel room at the special group rate of $275 per night excluding taxes & fees is February 24, 2025. An email will be sent upon registration with the hotel booking link.
If you are unable to book a room at HeartSong there are rooms available at DreamMore at the group rate.
Hotel Questions
Please contact Richard Owens, NACAS South CX Conference Coordinator at richard.owens@unt.edu
Uber & Lyft
The ride sharing pick-up location is located outside on the lower level of the terminal building. As you exit the building, the pick-up location will be directly to the right. Directional signs are available to assist passengers looking for their ride share vehicle, or use the walking directions provided below.
Please note: We recommend scheduling your transportation in advance, as Ubers and Lyfts may not be available during off-peak hours.
Car Rentals
Rental Car counters are located on the lower level of the airport terminal building near baggage claim. Counter hours vary based on the company. We highly encourage you to make reservations in advance to guarantee transportation once you arrive at the airport.
Parking at Dollywood’s HeartSong Lodge or DreamMore Resort and Spa is complimentary for guests.
The Rental Car Return area is located on the first floor of the parking garage, which can be accessible from Airport Loop Road.
Taxis & Charters
Click here for an alphabetical list of taxi companies and charter companies currently licensed to do business at the Knoxville airport.
The taxi pick-up area is located outside on the north side of the terminal and is accessible from the baggage claim. We highly encourage you to make reservations in advance to guarantee transportation once you arrive at the airport.
NACAS South 2025 Volunteer Opportunities
Help make the 2025 South CX conference a success by volunteering at the conference. Click the link below to sign-up!
NACAS South 2025 Wellness Activities
Tuesday Morning Wellness FUNDraising options!
Each opportunity is $25 - $5 going to your very own conference t-shirt and $20 going to the NACAS South First-Time Conference Attendee Scholarship. T-shirts can be picked up at the registration desk anytime during the conference, prior to 10:00am on Tuesday.
2025 South CX
Taking Auxiliary Services to New Heights
March 30 - April 2 at Dollywood in Pigeon Forge Tennessee.
The NACAS South CX conference provides the premier exchange of campus-centric ideas, solutions, and connections to your regional area. Designed and delivered by your own professional peers, this event gives you the best opportunity to isolate your needs and nurture your relationships. At South CX, you can easily seek out other campus service leaders that have similar interests, requirements, and visions for how to empower campus communities.
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