Sample Modules

*Sample questions are subject to change

• Bookstore Module

  NACAS Bookstore Module

   Module Overview

  • This module focused on student behaviors, preferences, and satisfaction with campus bookstores, including course material acquisition, spending, and program awareness (e.g., Inclusive Access and Equitable Access).
  • It explores price sensitivity, timing of purchases, preferred formats, and the role of professors in recommending sources.
  • It includes evaluation of bookstore services (physical and online), satisfaction ratings, and perceived support for academic success and school pride.
    

  
  

  Intro. We’d like your feedback on your experience with campus bookstores and course materials. Your input will help us understand student preferences, affordability concerns, and satisfaction with bookstore services—both in-store and online.

  Your responses are confidential and will guide improvements that better support academic success and the overall school experience. Thank you for sharing your perspective!

  Click ‘Next’ to begin.

  CORE PROFILING WILL BE PASSED IN FROM QUALIFICATION / SORTING SURVEY

  ASKED IF DATA MISSING:

  Q0a. In which year of study are you? LIST

  Q0b. What is your major or specialty? LIST

   

  Q1. In how many courses are you currently enrolled?

  NUMERIC

  IF ‘0’:

  Q2. How many courses did you take in your most recent term? Please consider these courses when asked about your ‘current course’ in the following questions.

  NUMERIC

  Q3. In how many of your courses did you purchase all the required materials?

  1. All my courses
  2. Some of my courses
  3. None of my courses

  Q4. Did any of your courses include optional suggested materials in addition to those required?

  1. Yes
  2. No

  IF YES

  Q5. Did you purchase the optional suggested course materials?

  1. Yes
  2. No

  Q6. Thinking about your current courses, how were you informed about the required course materials? Select all that apply.

  1. My instructor’s syllabus
  2. An email from my instructor
  3. From my school’s bookstores
  4. From another student
  5. From another source

  Q7. How much did you spend on course materials this semester / term?

  1. Less than $100
  2. Between $100 and 300
  3. Between $300 and $500
  4. Over $500

  Q8. When did you acquire most of your course materials for this term?

  1. More than a month prior to start of term
  2. In the month prior to start of term
  3. The first week of class
  4. After the first week of class

   Q9. From which of the following sources did you purchase required or suggested materials for your current courses? Select all that apply.

  1. School bookstores
  2. Publisher website
  3. Another student
  4. Other bookstores
  5. com
  6. Other online retailers or marketplaces

   Q10. Did you opt NOT to purchase any required materials this term because the cost was too high?

  1. Yes
  2. No

  Q11. In how many of your courses did your professors make recommendations or suggestions about where to purchase your course materials?

  1. All my courses
  2. Some of my courses
  3. None of my courses

  Ask of a or b selected above

  Q12. From which sources did your professors recommend or suggest that you purchase your course materials?

  1. School bookstores
  2. Publisher website
  3. Another student
  4. Other bookstores
  5. com
  6. Other online retailers or marketplaces

   Q13. How often did you visit your school’s physical bookstore location(s) in the past year to do each of the following?

   COLUMNS:

  1. Not at all
  2. Once or twice
  3. Several times
  4. Many times
  5. N/A / my school doesn’t offer this

   ROWS:

  1. Buy textbooks/course materials for class
  2. Shop for general merchandise (i.e. clothes, food, drinks)
  3. Rent textbooks/course materials for class
  4. Pick up online order
  5. Shop for gifts
  6. Do homework and/or study

   Q14. In the past year, did you visit your school’s online bookstore (website or app) to do the following? Select all that apply.

  1. Buy textbooks/course materials for class
  2. Shop for general merchandise (i.e. clothes, food, drinks)
  3. Rent textbooks/course materials for class
  4. Shop for gifts

   Q15. How important is it to you to have the opportunity to purchase these course materials from your school’s bookstores?

  COLUMNS:

  1. Essential
  2. Very important
  3. Moderately important
  4. Slightly important
  5. Not important

   ROWS:

  1. New textbooks
  2. Used textbooks
  3. Other required course materials

   Q16. How would you prefer to receive communications from your school’s bookstores regarding course materials, merchandise, and events?

  RANDOM

  1. Email
  2. Campus posters
  3. School newsletter
  4. Social media
  5. School website
  6. SMS/Text message
  7. Other (specify)
  8. I prefer not to receive communications PIN

   Q17. Please rate your satisfaction with your school’s bookstores on each of the following elements.

  

  Q18. How satisfied are you with your overall experience with your school’s bookstores?

  1. Very satisfied
  2. Satisfied
  3. Neutral
  4. Dissatisfied
  5. Very dissatisfied

  Q19. You said you’re [insert response above] with your overall experience with your school’s bookstores. Please tell us why in as much detail as possible. OPEN TEXT BOX 

  Q20. How likely would you be to recommend your school’s bookstores to other students for each of the following?

  COLUMNS:

  

  ROWS:

  1. For purchasing your school’s branded merchandise (clothing, gifts, etc.)
  2. For purchasing textbooks
  3. For purchasing other required course materials
  4. Your school’s bookstores in general

  Q21. Given that campus bookstores can offer many products and supports to help meet the needs of students, we’d like to understand the extent to which you feel your campus’ bookstores support you in various ways.

  Please rate your level of agreement with the following items.
  COLUMNS:

  1. Strongly agree
  2. Agree
  3. Neutral
  4. Disagree
  5. Strongly disagree

   ROWS:

  1. The bookstores help support my academic success
  2. The bookstores help support my health and well-being
  3. The bookstores support the convenience and flexibility I need
  4. The bookstores make me feel like I’m part of the school community
  5. The bookstores enhance my sense of school pride 

  EXTENDED MODULE

  E1. The bookstore elements you rated your satisfaction with are presented below. This time, we’d like to know which of these are most important to you. Please select the 5 elements that are most important to you. If fewer than 5 are important, you can select fewer.

  SHOW LIST OF SATISFACTION ELEMENTS

  E2. Please rate your satisfaction with the online (website or app) shopping experience at your school’s bookstore.

  
  COLUMNS:

  1. Very satisfied
  2. Satisfied
  3. Neutral
  4. Dissatisfied
  5. Very dissatisfied
  6. Not sure / Haven’t purchased at the school bookstore

  ROWS:

  1. Easy to navigate
  2. Quick and efficient
  3. Checkout process
  4. Availability of textbooks
  5. Availability of other course materials
  6. Availability of general merchandise / supplies
  7. Availability of branded merchandise (clothing, gifts, etc.)
  8. Look and feel of the site / app
  9. Overall online (website or app) shopping experience

   E3. In the past year, how often did you visit each of the following to purchase your school’s branded merchandise?

  COLUMNS:

  1. Many times
  2. Several times
  3. Once or twice
  4. Not at all

  ROWS:

  1. Instore at your school’s bookstores
  2. Online at your school’s bookstores
  3. Big box / mass retail store
  4. Specialty retail store

  E4. Please share your thoughts on how your school’s bookstore(s) could be improved. What’s missing you wish we had? What challenges have you experienced when shopping?

  OPEN TEXT BOX

  E5. How often have you NOT purchased required materials for a course because the cost was too high?

  1. Many times
  2. Several times
  3. Once or twice
  4. Never

   E6. To what extent does the price of course materials influence which materials you purchase, or whether you purchase them at all?

  1. Price is extremely influential
  2. Price is influential
  3. Price is slightly influential
  4. Price is not influential

   E7. If the choice were entirely up to you, what would your preferred course material format be when taking a class?

  1. Print textbook
  2. Digital textbook (eTextbook)
  3. PDF materials
  4. Depends on the course
  5. No preference

  E8. Did you use any course materials this semester that were available for free? (Examples - online articles or textbooks, Open Educational Resources (OER), journal articles, printable or online PDFs). 

  1. Yes
  2. No
  3. Not sure

  E9. Does your school offer Open Access (OER) course materials? These are free or low-cost alternatives to traditional textbooks.

  1. Yes
  2. No

  IF NO TO OPEN ACCESS

  E10. You mentioned that your school does not offer Open Access course materials. How beneficial would these types of materials be for you?

  1. Very beneficial
  2. Beneficial
  3. Not overly beneficial
  4. Not at all beneficial

   IF YES TO OPEN ACCESS

  E11. You mentioned that your school offers Open Access course materials. How valuable have these types of materials been to you?

  1. Very valuable
  2. Valuable
  3. Not overly valuable
  4. Not at all valuable

  E12. Below is a description of a program that integrates the cost of digital course materials into tuition or fees, providing students with materials at the lowest price available.

  Note that your school may have branded name for this kind of program. Please read the description and answer the question that follows.

  Inclusive Access is a program that provides all enrolled students with immediate access to required digital course materials by the first day of class, typically at a reduced cost.

  Does your school offer a program like this?

  1. Yes
  2. No
  3. Not sure

  If no or not sure

  E13. How interested would you be in this kind of ‘Inclusive Access’ program for digital course materials?

  Inclusive Access is a program that provides all enrolled students with immediate access to required digital course materials by the first day of class, typically at a reduced cost.

  1. Very interested
  2. Somewhat interested
  3. Not overly interested
  4. Not at all interested
  5. Not sure

  If Yes

  E14. How valuable has the ‘Inclusive Access’ program for digital course materials at your school been to you?

  Inclusive Access is a program that provides all enrolled students with immediate access to required digital course materials by the first day of class, typically at a reduced cost.

  1. Very valuable
  2. Valuable
  3. Not overly valuable
  4. Not at all valuable

  E15. Below is a description of a program that ensures all required course materials (print or digital) are provided at a fixed cost per credit or a flat semester fee, making them more accessible and affordable.

  Note that your school may have branded name for this kind of program. Please read the description and answer the question that follows.

  Equitable Access is a program where all students pay a flat fee to receive access to all required course materials (print and/or digital) for their classes—regardless of major or course load. It ensures every student has the same access to materials from day one, promoting affordability and academic success.

  Does your school offer a program like this?

  1. Yes
  2. No
  3. Not sure

   If no or not sure

  E16. How interested would you be in this kind of ‘Equitable Access’ program for all course materials?

  Equitable Access is a program where all students pay a flat fee to receive access to all required course materials (print and/or digital) for their classes—regardless of major or course load. It ensures every student has the same access to materials from day one, promoting affordability and academic success.

  Very interested

  1. Somewhat interested
  2. Not overly interested
  3. Not at all interested
  4. Not sure

  If Yes

  E17. How valuable has the ‘Equitable Access’ program for all course materials at your school been to you?

  Equitable Access is a program where all students pay a flat fee to receive access to all required course materials (print and/or digital) for their classes—regardless of major or course load. It ensures every student has the same access to materials from day one, promoting affordability and academic success.

  Very valuable

  1. Valuable
  2. Not overly valuable
  3. Not at all valuable

  ThankYou. Thank you for completing the survey. Your feedback is valuable and will help us improve the bookstore experience and better support student needs. We appreciate your time and input!

   

• Dining Module

  NACAS Dining Module

   Module Overview

  • This module focuses on how frequently students use different types of on-campus dining halls, restaurants and cafés and examines student satisfaction with key aspects of on-campus dining, evaluating experiences across core attributes.
  • Assess the importance of these attributes to students and identifies areas where current performance may not meet expectations.
  • Identify the top opportunities to improve on-campus restaurants and cafés, including pricing perceptions, convenience, and the overall role dining plays in supporting student life.

  Intro. We’d like your feedback on your experience with on-campus dining halls, restaurants and cafés. This includes dining halls, food courts, cafés, quick-service restaurants, and other on-campus dining locations.

  Your responses are confidential and will be used to guide improvements that better support students and enhance the on-campus dining experience. Thank you for sharing your perspective.

  Click ‘Next’ to begin.

  CORE MODULE

  ASK ALL

  Q1. Which of the following dining options are available at your school?

  Select all that apply

  1. Residential dining halls - typically offer a changing menu including options for breakfast, lunch and dinner
  2. Food court / fast food - typically include a variety of national brands
  3. Marketplace / grab-and-go food - typically offer pay-per-item options
  4. Cafes / specialty drink and food locations - typically offer beverages, snacks and lighter meals, may include national chains
  5. None of the above TERMINATE 

  ASK ALL

  Q2. How often do you typically use on-campus dining options during the academic term?

  1. Multiple times per day
  2. About once per day
  3. A few times per week
  4. About once per week
  5. Less than once per week
  6. Never

  ASK IF Q2=’NEVER’ AND THEN SKIP TO THANK YOU

  Q3. What are the main reasons you do not purchase food or drinks from on-campus dining halls, restaurants or cafés? Select all that apply. RANDOM

  1. Food and drinks are too expensive / not good value
  2. Food quality is poor or inconsistent
  3. Limited menu variety
  4. Limited healthy options
  5. Long wait times or inconvenient hours (including late night)
  6. Locations or seating are not convenient
  7. Cleanliness or other customer service concerns
  8. I prefer off-campus restaurants or cafés
  9. I usually bring food from home
  10. Habit or personal preference
  11. I am not familiar with on-campus restaurant or café options
  12. Dietary restrictions not met
  13. Other (please specify): PIN

  ASK ALL

  Q4A. From which of the following dining options have you made purchases in the past month?

  Select all that apply

  SHOW SELECTIONS FROM Q1

  None of the above TERMINATE

  Q4B. Did you purchase a school meal plan for the current year or term?

  1. Yes
  2. No

  ASK ALL

  Q4C. How often do you typically use on-campus dining halls, restaurants or cafés for each of the following occasions?
  ROWS:

  1. Breakfast
  2. Lunch
  3. Dinner
  4. Late night
  5. Between classes / snacks

  COLUMNS:

  1. Every day
  2. Most days
  3. A few times a week
  4. Once a week
  5. Less than once a week
  6. Not Applicable

  ASK ALL

  Q5. Which types of food do you typically eat on campus? Select all that apply. RANDOM

  1. Hot meals (e.g., cooked entrées, bowls, pizzas)
  2. Cold meals (e.g., sandwiches, wraps, salads)
  3. Grab-and-go items (e.g., packaged meals, snacks)
  4. Snacks (e.g., chips, candy, baked goods)
  5. Healthier options (e.g., salads, grain bowls, plant-based items)
  6. Breakfast items (e.g., pastries, yogurt, eggs, oatmeal)
  7. Desserts or sweets
  8. Beverages only (e.g., coffee, tea, smoothies)
  9. I typically bring food from home
  10. Other (please specify): PIN

  ASK IF Q4A= Residential dining halls

  Q6A. Please rate your level of satisfaction with each of the following aspects of the dining halls on your campus (do not consider food courts of major brands).

  

  1. Presence of major brands / chains
  2. Variety of menu items and cuisines available
  3. Overall food quality (taste, flavor, and freshness)
  4. Availability of healthy options
  5. Availability of vegetarian / vegan options
  6. Availability of culturally diverse cuisines
  7. Accommodation of dietary needs (e.g., allergies, halal, gluten-free)
  8. Speed of service / wait times
  9. Cleanliness of restaurants and cafés
  10. Comfort and overall atmosphere
  11. Convenience of locations
  12. Hours of operation
  13. Staff friendliness and professionalism
  14. Value for money
  15. Use of technology (mobile ordering, kiosks, payment options)

  ASK IF Q4A= Residential dining halls

  Q7A. Overall, how satisfied are you with dining halls on your campus?

  1. Very satisfied
  2. Somewhat satisfied
  3. Neutral
  4. Somewhat dissatisfied
  5. Very dissatisfied

  ASK IF Q4A=Food court / fast food OR Cafes

  Q6B. Please rate your level of satisfaction with each of the following aspects of branded restaurants and cafés on your campus whether in a food court or stand-alone (do not consider residential dining halls or similar cafeterias).

  

  16. Presence of major brands / chains
  17. Variety of menu items and cuisines available
  18. Overall food quality (taste, flavor, and freshness)
  19. Availability of healthy options
  20. Availability of vegetarian / vegan options
  21. Availability of culturally diverse cuisines
  22. Accommodation of dietary needs (e.g., allergies, halal, gluten-free)
  23. Speed of service / wait times
  24. Cleanliness of restaurants and cafés
  25. Comfort and overall atmosphere
  26. Convenience of locations
  27. Hours of operation
  28. Staff friendliness and professionalism
  29. Value for money
  30. Use of technology (mobile ordering, kiosks, payment options)

  ASK IF Q4A=Food court / fast food OR Cafes

  Q7B. Overall, how satisfied are you with branded restaurants and cafés on your campus?

  1. Very satisfied
  2. Somewhat satisfied
  3. Neutral
  4. Somewhat dissatisfied
  5. Very dissatisfied 

  ASK ALL

  Q8. Are there any specific menu items, food concepts, food cuisines, or branded restaurants (e.g., national or regional chains) you would like to see on campus?

  OPEN TEXT BOX

  ASK ALL

  Q9. How likely would you to be to recommend one or more on-campus restaurant or café to another student?

  

  ASK ALL

  Q10. please indicate your level of agreement with the following statements about on-campus restaurants and cafés.

  

  1. On-campus dining options reduce stress about finding food during the day.
  2. On-campus dining options make it easier for me to stay on campus for classes, studying, and activities.
  3. Having convenient on-campus dining options supports my academic success.
  4. On-campus dining options offer food options that support healthier eating and accommodate my dietary needs.
  5. On-campus dining options make it easier for me to manage and plan my food spending.
  6. On-campus dining options help me feel more connected to campus life. 

  EXTENDED MODULE

  IF SELECTED DISSATISFIED/VERY DISSATISFIED at Q10

  E1. You indicated you were [PUNCH OPTION ‘d’ or ‘e’ from Q10] with the dining options on campus. Please describe what disappointment or frustration you had:

  OPEN TEXT BOX

  ASK ALL

  E2. How important are the following factors to you when choosing a dining hall, restaurant or café on campus?

   

  1. Variety of menu items
  2. Overall food quality (taste, flavor, and freshness)
  3. Availability of healthy options
  4. Availability of vegetarian / vegan options
  5. Availability of culturally diverse cuisines
  6. Accommodation of dietary needs (e.g., allergies, halal, gluten-free)
  7. Speed of service
  8. Wait times during peak hours
  9. Cleanliness of restaurants and cafés
  10. Seating availability
  11. Comfort and overall atmosphere
  12. Convenience of locations
  13. Hours of operation
  14. Staff friendliness and professionalism
  15. Use of technology (mobile ordering, kiosks, payment options)

  ASK ALL

  E3. How would you rate the pricing of food and drinks at on-campus dining halls, restaurants and cafés?

  1. Very affordable
  2. Somewhat affordable
  3. Neither affordable nor expensive
  4. Somewhat expensive
  5. Very expensive

  ASK ALL

  E4. When purchasing a typical meal (e.g., an entrée, main dish or combo) on campus, how much are you typically willing to spend?

  OPEN TEXT BOX

   

  E5. In the past academic term, which of the following issues have you experienced with on-campus dining halls, restaurants or cafés?

  Select all that apply RANDOM

  1. Prices are too high
  2. Limited food variety
  3. Menus feel repetitive
  4. Food quality is inconsistent
  5. Portions are too small
  6. Long wait times
  7. Overcrowded seating areas
  8. Limited late-night options
  9. Limited healthy options
  10. Limited vegetarian / vegan options
  11. Limited culturally diverse food
  12. Dietary needs not well accommodated
  13. Cleanliness concerns
  14. Poor customer service
  15. Technology or app issues
  16. None of the above PIN 

  ASK ALL

  E6. During peak times, how often are your preferred food items unavailable or sold out?

  1. Very often
  2. Often
  3. Sometimes
  4. Rarely
  5. Never

  ASK ALL

  E7. How often do you choose off-campus restaurants or cafés instead of on-campus options, even when on-campus options are available?

  1. Very often
  2. Often
  3. Sometimes
  4. Rarely
  5. Never 

  ASK IF SELECTED a, b, and c at E5

  E8. You indicated that at times you choose restaurants not located on campus. What are the main reasons you choose these options instead of on-campus dining options?

  Select up to 3 RANDOM

  1. Lower prices
  2. Better food quality
  3. Better taste
  4. More variety
  5. Healthier options
  6. More cultural / ethnic food choices
  7. Better hours
  8. Faster service
  9. More comfortable atmosphere
  10. Social reasons
  11. Habit / preference
  12. Other (please specify): [PIN]

  ASK ALL

  E9. Where do you usually get information about on-campus dining, restaurants and cafés?

  Select all that apply RANDOM

  1. Dining or campus website
  2. Mobile app
  3. Email communications
  4. Social media
  5. On-site signage
  6. Friends / word of mouth
  7. I don’t actively look for information [PIN]

  ASK ALL

  E10. How important is it for on-campus dining halls, restaurants and cafés to introduce new cuisines or keep up with food or dietary trends?

  1. Very important
  2. Somewhat important
  3. Neutral
  4. Not very important
  5. Not at all important

  ASK ALL

  E11. What is the single best thing about the on-campus dining options at your campus?

  OPEN TEXT BOX

  ASK ALL

  E12. Finally, what is the single most important improvement or addition you would like to see to the on-campus dining options?

  OPEN TEXT BOX

  Thank You. Thank you for completing the survey!

  Your feedback will help us improve the on-campus dining experience. We appreciate your time and input.

   

• Housing Module

  NACAS Housing Module

  Housing Module Objectives:

  • Identify housing type preferences and whether students are living in their preferred option.
  • Assess how housing type affects students’ wellbeing, academics, and sense of belonging.
  • Measure overall satisfaction with housing, including facilities, amenities, dining, safety, maintenance, and building features.
  • Evaluate students’ sense of community and wellbeing within residence.
  • Gather feedback on social events, roommate dynamics, and value for money.
  • Identify which aspects of on‑campus living matter most to students and collect open‑ended feedback on benefits and challenges.

  Intro. We’d like your feedback on your experience with on-campus housing.

  Your responses are confidential and will guide improvements to the on-campus living experience. Thank you for sharing your perspective!

  Click ‘Next’ to begin.

  ASK Q1/Q2 IF DATA MISSING FOR STUDENT:

  Q1. Have you ever lived in on-campus housing / residence during your time as a student at this school?

  1. Yes
  2. No TERMINATE

  Q2. Are you currently living in on-campus housing / residence?

  1. Yes
  2. No

  Q3. Which option describes your housing / residence history at this school?

  1. I’ve aways lived in on-campus housing / residence
  2. I used to live off-campus but now live in on-campus housing / residence
  3. I used to live in on-campus housing / residence at this school but moved off-campus within the last year

  Q4. In total, how long have you lived in on-campus housing at this school? Consider the sum of all terms in on-campus housing.

  1. Less than a year
  2. 1 – 2 years
  3. More than 2 years

  Q5. Is this term your final term at this school?

  1. Yes
  2. No

  Q6. Please rate your level of satisfaction with your on-campus housing experience on each of the following elements related to your unit and building.

  

  Q7. We’d now like to understand your level of satisfaction with your on-campus housing experience on each of the following elements related to the customer service you receive from staff.

  

  1. Availability and helpfulness of residence / housing staff (e.g., RAs, front desk)
  2. Communication from residence / housing staff about policies and events
  3. Professionalism of full-time residence / housing staff (e.g., Hall Director, Area Manager, Office Managers)
  4. Professionalism of custodial and maintenance staff
  5. Professionalism of student staff (e.g., Resident Advisors, Peer Leaders)

  Q8. Overall, how satisfied are you with your on-campus housing experience?

  1. Very satisfied
  2. Satisfied
  3. Neutral
  4. Dissatisfied
  5. Very dissatisfied

  Q9. You said you’re [insert response from Q8] with your on-campus housing experience. Please tell us why in as much detail as possible. OPEN TEXT BOX

  Q10. How likely would you be to recommend living in your residence / building to an incoming student?

  

  Q11. How could the experience of living in campus housing be improved? Are there any challenges or frustrations, or something specific that would enhance the experience?

  OPEN TEXT BOX

  Q12. Finally, please rate your level of agreement with each of the following elements related to the sense of community and wellbeing you feel living in your on-campus space.

  

  1. My building affords adequate privacy
  2. I feel a sense of belonging / inclusion
  3. Living on-campus has supported my academic success
  4. Living on-campus has helped me form strong friendships
  5. When I return to my on-campus residence, I feel like I’m coming home

  Thank You. Thank you for completing the survey!

  Your feedback will help us improve the on-campus living experience. We appreciate your time and input. 

  EXTENDED MODULE

  E1. We’d now like to understand your level of satisfaction with your on-campus housing experience on each of the following elements related to social events and activities

  

  1. Welcome / orientation events
  2. Floor or building gatherings
  3. Educational & wellness programs
  4. Cultural / holiday celebrations
  5. Recreational activities
  6. Community service & volunteering
  7. Large-scale campus events

  E2. This time, please rate your level of satisfaction with your on-campus housing experience on each of the following elements related to food / dining in your residence / housing type.

  

  1. Meal plan options
  2. Meal plan value
  3. Food options outside of a meal plan
  4. Selection of meal / food options
  5. Quality of meal / food options
  6. Hours of operation for food / dining locations

  E3. Which type of housing / residence have you lived in in the last 12 months, Use the descriptions for guidance.

  1. Traditional dorm / hall
     • Layout: Usually a large building with long corridors of rooms.
     • Room Style: Most often double-occupancy (two students per room), sometimes single rooms.
     • Bathrooms: Shared bathrooms on each floor.
  2. Suite-style
     • Layout: A cluster of rooms connected by a shared living space.
     • Room Style: Typically 2–4 bedrooms per suite.
     • Bathrooms: Private or semi-private bathrooms within the suite.
  3. Apartment-style
     • Layout: Full apartment setup within campus housing.
     • Room Style: Individual bedrooms (often 2–4 per apartment).
     • Bathrooms: Usually one or two bathrooms per apartment.
  4. Townhouse
     • Layout: Townhome-style (attached) units
     • Room Style: Multiple bedrooms per unit.
     • Bathrooms: Several bathrooms per townhouse.
  5. House
     • Layout: Fully detached house
     • Room Style: Multiple bedrooms per unit.
     • Bathrooms: Several bathrooms per house.
  6. Other: _____

  E4. You said you’re in [insert response from E3] housing. Was this your first choice / most preferred style of housing?

  1. Yes
  2. No

  If no – same page

  E4B. What would be your first choice / most preferred housing type?

  Show E3 list, exclude selection made in E3

   

  E5. To what extent has NOT living in your first choice of housing impacted you? Consider your life generally, academics, and sense of belonging.

  1. Significant negative impact
  2. Negative impact
  3. Minor negative impact
  4. No negative impact

  E6. If you were able to move into your first choice of housing type, to what extent would that have a positive impact on you? Consider your life generally, academics, and sense of belonging.

  1. Significant positive impact
  2. Positive impact
  3. Minor positive impact
  4. No impact

  E7. What value-for-money are you getting living in on-campus housing?

  1. Excellent value
  2. Good value
  3. Ok value
  4. Not great value
  5. Poor value
  6. Not sure

  E8. How likely are you to live in on-campus student housing next term?

  1. Very likely
  2. Likely
  3. Might or might not
  4. Not overly likely
  5. Not at all likely

  E9. You said you’re [insert response from Q6] to stay in residence next term. Why is that? OPEN TEXT BOX

  E10. Are you living with roommates?

  1. Yes
  2. No

  IF E10=Yes

  E11. Were you paired with your roommate(s) by the school, or did you select them yourself?

  1. Paired by the school
  2. I selected them myself

  E12. Did your school offer / provide roommate compatibility tools to match roommates?

  1. Yes, and I used them
  2. Yes, but I didn’t use them
  3. No
  4. I’m not sure

  IF E10=Yes

  E13. Please rate your level of agreement with the following statements about your roommate situation.

  

  1. I’m happy with my roommates
  2. The school did a good job matching me with compatible roommates

  E14. We’d like to understand the elements of living on campus that are most important to you. Please select the 3 that are most important to you.

  1. Room condition and furnishings
  2. Sense of community
  3. Amenities
  4. Safety / security
  5. Roommate compatibility
  6. Staff support and responsiveness
  7. Dining quality / options
  8. Maintenance quality
  9. Events / programs

• ID Cards Module

  NACAS Card Systems Module

  Module Overview

  • This module examines how frequently students use their student ID card across campus services and access points, as well as their awareness of current and potential uses.
  • It identifies key barriers to using student ID card option, including limitations in access, functionality, or understanding.
  • It evaluates student satisfaction with core aspects of the ID card system, such as access control, payments, digital features, and customer support.
  • It measures the overall value and impact of the student ID card on the broader campus experience and highlights the most important improvements students would like to see.

  Intro. We’d like your feedback on your experiences using your student ID card on campus.

  Your responses are confidential and will be used to guide improvements to student ID card services and systems on campus. Thank you for sharing your perspective.

  Click ‘Next’ to begin.

  ASK ALL

  Q1. In which form do you use your student ID card?

  Select all that apply.

  1. Physical student ID card (plastic card)
  2. Digital student ID in a mobile wallet (e.g., Apple Pay, Google Pay)
  3. Digital student ID in a university app
  4. Both physical and digital versions
  5. I do not currently use my student ID card

  ASK ALL

  Q2. Approximately how often do you use your student ID card for the following reasons?

   

  1. Access to buildings (dorms, classrooms, labs, libraries)
  2. Event entry (concerts, sports games, student activities)
  3. Dining services / meal plans
  4. Vending machines purchases
  5. Purchases at on-campus retail stores
  6. Printing and copying services
  7. Public transit access
  8. Parking access
  9. Exam identity verification
  10. Library borrowing and access to digital resources
  11. Gym / fitness center access
  12. Medical clinic check-in
  13. Other recreational facilities (e.g., team/club rooms, gaming center)

  ASK IF SELECTED G and H at Q2 for any option

  Q3. You indicated that you were either not aware of, or that your school does not offer, some of the following student ID card uses. If these options were available at your school, how likely would you be to use your student ID card for each?

   

  ASK ALL

  Q4. Which of the following, if any, have limited your use of your student ID card?
  Select all that apply

  1. Didn’t know it could be used for certain services
  2. Prefer other payment/access methods
  3. Reliability issues (card readers, app failures)
  4. Lost or damaged card
  5. Privacy or security concerns
  6. Digital ID not supported everywhere
  7. Not applicable / no barriers [PIN]

  ASK ALL

  Q5. Please rate your level of satisfaction with each of the following aspects related to your use of the student ID card.

   

  1. Overall customer service provided by the ID card office
  2. Helpfulness and responsiveness of ID card office staff
  3. Office hours of the ID card centre
  4. Ease of obtaining or renewing your student ID card
  5. Ease of resolving ID card–related issues
  6. Clarity of instructions for ID card replacement
  7. Number of on-campus locations where the ID card is accepted
  8. Reliability of the ID card for building or residence access
  9. Reliability of the ID card for payments (dining, vending, retail)
  10. Integration of the ID card with other campus systems (e.g., library, printing, parking)
  11. Confidence in the security of the ID card system (e.g., lost or stolen card handling)
  12. Ease of loading funds onto the ID card
  13. Ease of checking account balances and transaction history
  14. Ease and reliability of digital and contactless use (mobile wallet, tap-to-pay)
  15. Usefulness of the ID card website (effectiveness of online assistance, FAQs, or self-service support)

  ASK IF SELECTED DISSATISFIED/VERY DISSATISFIED AT ANY OPTION

  Q6. You indicated you were dissatisfied with the aspects below regarding student ID Card:

  PIPE OPTIONS DISSATISFIED/VERY DISSATISFIED FROM Q3

  Please describe what disappointment or frustration you had with these aspects:

  LARGE OPEN TEXT BOX

  Q7. Please indicate your level of agreement with the following statements about your experience using your student ID card on campus.

   

  1. The ID card makes my overall campus experience more convenient
  2. Using my ID card saves me time compared to other payment or access methods
  3. I rarely experience disruptions or issues when using my ID card for essential services
  4. Having an ID card makes me feel more connected to the campus community
  5. The ID card helps me access resources that are important for my academic success
  6. The ID card system makes me feel safer on campus
  7. I trust the ID card system to protect my personal information and funds
  8. Mobile ID / digital credentials improve my overall campus experience
  9. Managing balances, payments, or transactions with my ID card is easy and straightforward
  10. I would like to see the student ID card used for more campus services

  ASK ALL

  Q8. Overall, how satisfied are you with the ways in which you use your student ID card on campus?

  1. Very satisfied
  2. Satisfied
  3. Neutral
  4. Dissatisfied
  5. Very dissatisfied

  ASK ALL

  Q9. What improvements would most improve your experience using your student ID card on campus?
  Select up to three.

  1. More locations accepting the ID card
  2. Improved reliability for access or payments
  3. Better digital or mobile ID functionality
  4. Easier balance management and transactions
  5. Improved customer service support
  6. Stronger security or fraud protection
  7. No improvements needed [PIN]
  8. Other: ___________ [PIN]

  Q10. Please rate your level of agreement with the following items regarding the use of your student ID card.
  COLUMNS:

  1. Strongly agree
  2. Agree
  3. Neutral
  4. Disagree
  5. Strongly disagree

  ROWS:

  1. The ID card helps support my academic success
  2. The ID card helps support my health and well-being
  3. The ID card supports the convenience and flexibility I need
  4. The ID card makes me feel like I’m part of the school community
  5. The ID card system makes me feel safer on campus

  Thank You. Thank you for completing the survey!

  Your feedback helps us improve student ID card services and systems across campus. We appreciate your time and input. 

• Meal Plan Module

  NACAS Meal Plan Module

  Module Overview

  • Understand student behavior and motivations for purchasing or not purchasing the meal plan, including decision-making factors and awareness of costs.
  • Evaluate usage and satisfaction with the meal plan, related services (apps/websites), and identify key features students value most.
  • Gather feedback for improvement and renewal by exploring reasons for dissatisfaction, likelihood to recommend, and incentives that would encourage future sign-ups.
  • Identify dietary needs and off-campus eating habits to inform menu planning and enhance overall meal plan offerings.

  Intro. We’d like your feedback on your experience with campus meal plans.

  Your responses are confidential and will guide improvements that better support students and the on-campus dining experience. Thank you for sharing your perspective!

  Click ‘Next’ to begin.

  Q1. Did you purchase your school’s meal plan for the current year or term?

  1. Yes
  2. No

  IF Q1=‘No’ AND NOT First Year

  Q1B. Did you purchase your school’s meal plan in a prior year?

  1. Yes
  2. No

  IF Q1B=’Yes’

  Q1C. Why did you not renew your meal plan? OPEN TEXT

  IF Q1B=’No’

  Q1D. Why did you opt against purchasing a meal plan? OPEN TEXT

  IF Q1=‘No’ SKIP TO THANK YOU

  Q1C. Which best describes your meal plan?

  1. Unlimited / all-you-can-eat meal plan
  2. Limited / partial meal plan (set number of meals per day or per week)
  3. Block meal plan (fixed number of meals per term)
  4. Declining balance / dining dollars
  5. Combination of meals + dining dollars
  6. Other: ________

  Q2. Who made the decision to purchase your meal plan?

  1. I did
  2. My parent(s) or guardian(s) did
  3. I made the decision together with my parent(s) / guardian(s)
  4. I’m not sure

  Ask if a, b or c above

  Q3. What were the main reasons you purchased a meal plan? Select up to four reasons that were most influential to the decision.

  1. Convenience and ease (no cooking, easy access to meals) [D]
  2. Saves time compared to cooking or finding food elsewhere [D]
  3. Reliable access to meals during operating hours [H]
  4. Variety of food and meal options [D]
  5. Predictable food costs with a fixed plan price [D]
  6. Good overall value for the money [D]
  7. Incentives or vouchers included with the meal plan [H]
  8. Access to balanced or nutritious meals [D]
  9. Ability to accommodate special dietary needs [H]
  10. Limited or no access to a kitchen [C]
  11. Meal plan was required in my residence [C]
  12. Influence or recommendation from parents or family [C]
  13. Other: _______ PIN

  Tag legend

  • [D] Driver – strongly influences satisfaction and choice; differentiates plans
  • [H] Hygiene – expected baseline; causes dissatisfaction if missing
  • [C] Constraint – structural requirement or external pressure (not a driver)

  Analysis notes

  • Drivers are the levers to invest in and communicate
  • Hygiene factors should meet expectations consistently but rarely differentiate
  • Constraints explain uptake but should be excluded from driver modeling

  IF MORE THAN 1 REASON SELECTED

  Q4. Which ONE of these reasons was most impactful on the decision to choose a meal plan?

  PIPE SELECTIONS

  ASK IF DATA NOT YET PROVIDED:

  Q4B. Please indicate any health or lifestyle related dietary restrictions that apply to you: RANDOM

  1. Gluten-Free
  2. Lactose-Free
  3. Nut-Free
  4. Shellfish-Free
  5. Egg-Free
  6. Soy-Free
  7. Fish-Free
  8. Vegetarian
  9. Vegan
  10. Pescatarian
  11. Paleo
  12. Halal
  13. Kosher
  14. Dairy-Free
  15. Low-Sodium
  16. Diabetic-Friendly
  17. None of the above PIN

  Q5. Are you aware of the cost of your school’s meal plan?

  1. Yes
  2. I think so
  3. No

  Q6. How did you first hear about your school’s meal plan? Select all that apply. RANDOM

  1. Email from the school [S]
  2. School website [S]
  3. School social media accounts [S]
  4. Residence or housing application / registration process [T]
  5. Billing statements or student account portal [T]
  6. Orientation events or materials (in-person or digital) [S]
  7. Residence staff (e.g., RAs, dons) [S]
  8. Friends or other students [P]
  9. Parents or family [P]
  10. Signage in dining halls or on campus [E]
  11. Other: _______ PIN
  12. I can’t remember PIN

  Tag legend

  • [S] School-controlled – owned communications
  • [T] Transactional / required step – part of enrollment or payment flow
  • [P] Peer / influence – social sources
  • [E] Environmental / passive – seen on campus

  Q7. How often do you typically use your meal plan for each of the following occasions. If your meal plan doesn’t include one of these occasions, please select ‘not available with my plan.’
  Columns:

  1. Breakfast
  2. Lunch
  3. Dinner
  4. Snacks between meals

  Scale:

  1. Every day
  2. Most days
  3. A few times a week
  4. Once a week
  5. Less than once a week
  6. Not available with my plan

  Q8. Please rate your satisfaction with the following aspects of your meal plan.

  

  1. Variety of meals / options
  2. Quality of food
  3. Availability of healthy options
  4. Availability of specific cultural cuisine
  5. Availability of snacks between meals
  6. Portion size
  7. Staff friendliness
  8. Value for money
  9. Hours of operation
  10. Convenience of locations / proximity to class
  11. Cost of the plan
  12. Availability of options to accommodate dietary restrictions or allergies
  13. Timeliness of the menu offerings posted for the upcoming weeks
  14. Ease of mobile ordering process

  Q9. Overall, how satisfied are you with your school’s meal plan?

  1. Very satisfied
  2. Satisfied
  3. Neither satisfied nor dissatisfied
  4. Dissatisfied
  5. Very dissatisfied

  Q10. Do you plan to register for the meal plan again next semester?

  1. Yes
  2. No
  3. Not sure

  Q11. How likely are you to recommend your school’s meal plan to other students?
  

  

  Q12. Please rate your level of agreement with the following statements related to your meal plan.

  1. Strongly agree
  2. Agree
  3. Neither agree nor disagree
  4. Disagree
  5. Strongly disagree

  1. Reduces stress about finding and planning meals
  2. Helps me stay on campus longer for classes and activities
  3. Supports my academic success
  4. Encourages healthier eating and accommodates my dietary needs
  5. Makes budgeting for food easier and more predictable
  6. Makes me feel more connected to campus life

  EXTENDED MODULE

  E1. You said you’re [insert response from Q9] with your school’s meal plan. Please tell us why in as much detail as possible.

  LARGE OPEN TEXT BOX

  E2. What do you enjoy most about your school’s meal plan? OPEN TEXT

  E3. What elements of the meal plan are most in need of improvement? OPEN TEXT

  E4. Of the elements below related to the meal plan, please select the 4 that are most important to you. Max 4 selection

  1. Variety of meals / options
  2. Quality of food
  3. Availability of healthy options
  4. Availability of specific cultural cuisine
  5. Availability of snacks between meals
  6. Portion size
  7. Staff friendliness
  8. Value for money
  9. Hours of operation
  10. Cost of the plan
  11. Availability of options to accommodate dietary restrictions or allergies
  12. Timeliness of the menu offerings posted for the upcoming weeks
  13. Ease of mobile ordering process

  E5. How often do you access meal plan information via a dedicated app/website or general school app/website?

  For context, these apps / websites typically provide information and services for dining programs, such as menus, hours, and locations. They might allow you to view meal options, check nutritional information, purchase meal plans, and find out where to eat on campus

  1. Every day
  2. Most days
  3. A few times a week
  4. Once a week
  5. Less than once a week
  6. Aware of it but haven’t used it
  7. Not aware of this kind of app or website at my school

  ASK UNLESS E5=f OR g

  E6. Please rate your level of agreement with the following statements about your school’s meal plan app/website.

  

  1. The information on the site if helpful / valuable
  2. Information is updated / available in a timely manner

  ASK UNLESS E5=f OR g

  E7. Please let us know what information is most useful and what information would you like to see added: OPEN TEXT BOX

  E8. We’d like to understand what you do for snacks or food outside of the meal plan.

  How often do you…?

   

  OPTIONS IN ROWS:

  1. Buy groceries / make your own meals
  2. Buy / eat snacks not included in the meal plan
  3. Go to restaurants / order takeout from locations not included in the meal plan

  SCALE IN COLUMNS:

  1. Every day
  2. Most days
  3. A few times a week
  4. About once a week
  5. About once a month
  6. Never

  If a, b or c selected for option c above

  1. You said you sometimes go to restaurants or order takeout from locations not included in the meal plan. Why do you visit these restaurants rather than using the meal plan? RANDOM
  2. My meal plan does not cover all meals PIN
  3. Provide a different experience
  4. Convenience of location
  5. Specific cuisines not available elsewhere
  6. Dining with others not on a meal plan
  7. Offer good value
  8. Offer healthier options
  9. I get bored of the food provided within the meal plan
  10. Other: _____ PIN

  Thank You. Thank you for completing the survey!

  Your feedback will help us improve the meal plan experience. We appreciate your time and input.

• Parking Module

  NACAS PARKING MODULE

  Module Overview

  • This module focuses on students’ parking usage patterns and satisfaction with campus parking, including frequency of use, permit ownership, and commuting behaviors.
  • It explores key parking-related challenges and preferences, such as availability, convenience, pricing, enforcement, and accessibility.
  • It evaluates the parking payment experience and overall satisfaction across core attributes, as well as perceptions of how campus parking supports students’ daily campus experience.

  Intro. We’d like your feedback on your experience with campus parking. Your input will help us better understand how parking conditions affect students’ day-to-day campus experience.

  Your responses are confidential and will be used to guide improvements to campus parking services and policies. Thank you for taking the time to share your perspective!

   

  Click ‘Next’ to begin.

  ASK ALL

  Q1. Do you currently use parking facilities provided by your campus?

  • Yes, regularly
  • Yes, occasionally
  • No, but I have in the past
  • No, I do not use campus parking myself, but I carpool with someone who parks on campus [TERMINATE]
  • No, I have never used campus parking [TERMINATE]

  ASK ALL

  Q2. How do you typically travel to your campus?
  Select all that apply

  • Drive and park on campus
  • Drive and park off campus (street or private lot)
  • Public transit
  • Walk
  • Bicycle / e-scooter
  • Carpool / ride-share
  • Other: __________ PIN

  ASK ALL

  Q3. What types of parking do you use on campus most often?
  Select all that apply

  • General student surface parking
  • Parking garages / decks
  • Reserved or permit-based parking (surface or garage)
  • Pay-per-use / daily parking
  • Short-term / visitor parking
  • Accessible parking
  • Other (Please Specify): __________ PIN

  ASK ALL

  Q4. How often do you typically park on campus during the academic term?

  • Almost daily (4–5 days per week)
  • Several times per week (2–3 days)
  • About once per week
  • A few times per month
  • Less than once per month

  ASK ALL

  Q5. At what times do you most often need parking on campus?
  Select all that apply

  • Early morning (before 9:00 a.m.)
  • Mid-morning (9:00 a.m. - 12:00 p.m.)
  • Afternoon (12:00 p.m. - 4:00 p.m.)
  • Evening (after 4:00 p.m.)
  • Weekends

  ASK ALL

  Q6. Please rate your level of satisfaction with each of the following aspects of campus parking:

  	(a)	(b)	(c)	(d)	(e)
  COLUMNS	Very satisfied	Somewhat satisfied	Neither satisfied nor dissatisfied	Somewhat dissatisfied	Very dissatisfied

   

  Availability & Convenience	Availability of parking during peak class times
  	Ease of finding a parking spot
  	Location / proximity to campus buildings
  Safety & Infrastructure Quality	Presence of security measures (e.g., cameras, patrols, call boxes)
  	Lighting in parking lots
  	Sense of safety
  	Condition and maintenance of parking facilities
  Navigation & Access	Signage and wayfinding
  	Ease of entering / exiting parking areas
  Pricing	Cost / parking fees
  	Ease of payment

   

  ASK ALL

  Q7. Overall, how satisfied are you with parking at your campus?

  • Very satisfied
  • Somewhat satisfied
  • Neither satisfied nor dissatisfied
  • Somewhat dissatisfied
  • Very dissatisfied

   

  IF SELECTED SOMEWHAT DISSATISFIED/VERY DISSATISFIED AT Q7

  Q7a. You indicated that you are [INSERT RESPONSE SELECTED AT Q7] with the campus parking experience. Please share specific reasons or aspects that made you feel this way. OPEN TEXT BOX

  ASK ALL

  Q8. Is there anything that comes to mind about how the experience of parking on campus could be improved? Please share any challenges, frustrations, or something specific you would like to see added that would enhance the experience.
  LARGE OPEN TEXT BOX

  ASK ALL

  Q9. How likely are you to recommend campus parking services to other students?

  0 – Not at all likely

  1

  2

  3

  4

  5

  6

  7

  8

  9

  10 – Extremely likely

  ASK ALL

  Q10. Finally, please rate your level of agreement with the following items regarding the campus parking.
  
  

  	(a)	(b)	(c)	(d)	(e)
  COLUMNS	Strongly agree	Somewhat agree	Neither agree nor disagree	Somewhat disagree	Strongly disagree

   

  • Parking availability affects my class scheduling decisions
  • Parking stress impacts my overall campus experience
  • Parking costs are reasonable compared to alternatives
  • I feel informed about parking rules and options

  Thank You. Thank you for completing the survey!

  Your feedback will help us improve the campus parking experience. We appreciate your time and input.

   

• Print, Copy, Mail Services Module

  NACAS Module – Print, Copy & Mail Services

  Module Overview
  This module focuses on how frequently students use on-campus print, copy & mail services and evaluates student satisfaction with key aspects of those services. It identifies areas for improvement and captures feedback on additional services students would like to see offered on campus.

  Intro.

  We’d like your feedback on your experiences with on-campus print & copy and mail services.

  Your responses are confidential and will be used to guide improvements to campus services.
  
  Click ‘Next’ to begin.

  ASK ALL

  Q1. Which of the following on-campus print & copy and mail services have you used in the past year? Select all that apply.

  RANDOM

  1. Central campus print shop / copy center
  2. Self-service printers in libraries or academic buildings
  3. Residence hall printers
  4. Department-specific printers (e.g., labs, studios)
  5. Print services located within the bookstore
  6. Mobile or web-based printing services
  7. Central campus mail or shipping centers
  8. Residence hall mailrooms, package lockers, or package pickup locations
  9. None of the above PIN, TERMINATE

  Q2. How often do you typically use the following on-campus print & copy and mail services?

  SHOW SELECTIONS FROM Q1A
  
  COLUMNS
  Daily
  A few times per week
  Once per week
  A few times per month
  About once per month
  Less than once per month
  I have never used

  IF 1-6 SELECTED AT Q1

  Q3. Please rate your satisfaction with the following aspects of on-campus print and copy services.

   

  RANDOMIZE ROWS

  1. Availability of printers and copiers when needed
  2. Ease of submitting print jobs (in person or online)
  3. Print quality (e.g., clarity, color accuracy)
  4. Reliability of printers and copiers
  5. Speed of printing and job completion
  6. Pricing / value for money
  7. Ease of payment (e.g., campus card, mobile payment)
  8. Availability of specialty services (e.g., color printing, large format, binding)
  9. Availability of scanning services
  10. Staff service is helpful and knowledgeable (if applicable)
  11. Locations are convenient and accessible
  12. Hours of operation meet my needs

  Q4. Overall, how satisfied are you with your school’s on-campus print and copy services?

  1. Very satisfied
  2. Satisfied
  3. Neither satisfied nor dissatisfied
  4. Dissatisfied
  5. Very dissatisfied

  IF 7 OR 8 SELECTED AT Q1

  Q3B. Please rate your satisfaction with the following aspects of on-campus print and copy services.

   

  RANDOMIZE ROWS

  1. Availability of mail and package services when needed
  2. Ease of sending or receiving mail and packages
  3. Reliability of mail and package delivery
  4. Speed of mail and package processing or delivery
  5. Pricing / value for money for mailing and shipping services
  6. Ease of payment (e.g., campus card, mobile payment)
  7. Availability of shipping options and services (e.g., domestic, international, tracked shipping)
  8. Availability of package pickup, lockers, or secure storage
  9. Staff service is helpful and knowledgeable
  10. Locations are convenient and accessible
  11. Hours of operation meet my needs

  Q4B. Overall, how satisfied are you with your school’s on-campus mail services?

  1. Very satisfied
  2. Satisfied
  3. Neither satisfied nor dissatisfied
  4. Dissatisfied
  5. Very dissatisfied

  ASK ALL

  Q5. In general, how could the existing print & copy and/or mail services on your campus be improved?

  LARGE OPEN TEXT BOX

  Q6. Is there a print & copy and/or mail service missing on campus that you would like to see offered?

  LARGE OPEN TEXT BOX
  Nothing comes to mind EXCLUSIVE

  ASK ALL

  Q7. Finally, on-campus print & copy and mail services support students in a variety of ways.

  Please indicate your level of agreement with the following statements.

  

  1. Print, copy & mail services on campus support my academic success
  2. Print, copy & mail services on campus save me time compared to printing off campus
  3. Print, copy & mail services on campus are reliable when I need them
  4. Print, copy & mail services on campus are financially accessible to me
  5. Print, copy & mail services on campus support the convenience and flexibility I need as a student

  Thank You

  Thank you for completing the survey.

  
  Your feedback helps us improve campus print, copy & mail services. We appreciate your time and input.

• Retail Module

  NACAS Retail Module

  Module Overview

  • This module focuses on how frequently students use different types of on-campus retail locations and examines student satisfaction with key aspects of on-campus retail, evaluating experiences across core attributes for each retail type.
  • It identifies the top improvements students believe would most increase their satisfaction with on-campus retail stores.
  • It captures open-ended feedback on additional improvements and retail offerings students would like to see on campus. 

  Intro. We’d like your feedback on your experiences with on-campus retail stores. Your input will help us understand how to better support retail offerings and services on campus.

  Your responses are confidential and will be used to guide improvements to the overall campus retail experience. Thank you for sharing your perspective.

  Click ‘Next’ to begin.

  ASK ALL

  Q1A. Which of the following on-campus retail locations have you visited in the past year?

  Select all that apply. RANDOM

  1. Stationery and bookstore (textbooks, course materials, and non-textbook items)
  2. Campus tech stores & IT services
  3. Apparel and merchandise stores (e.g., university branded clothing, accessories)
  4. Gift stores (e.g., souvenirs, novelty items, seasonal gifts)
  5. Convenience stores
  6. Pop-up shops or temporary vendors (seasonal or event-based)
  7. Drug stores / pharmacy
  8. None of the above PIN

  Q1B. How often do you typically shop at the following on-campus retail locations?

  Select all that apply.

  

  SHOW SELECTIONS FROM Q1A

  IF ‘Convenience Stores’ SELECTED AT Q1A

  Q2. Please rate your satisfaction with the following aspects of the convenience store(s) on campus.

  

  RANDOMIZE ROWS

   

  IF ‘Apparel and Merchandise Stores’ SELECTED AT Q1A

  Q3. Please rate your satisfaction with the following aspects of the apparel and general merchandise store(s) on campus.

  

  RANDOMIZE ROWS

   

  IF ‘Tech stores’, ‘Gift shops’, or ‘Pop-up locations’ SELECTED AT Q1A

  Q4. Please rate your satisfaction with the following aspects of the specialty retail store(s) on campus including tech stores, gift stores, and/or pop-up shops.

  

  RANDOMIZE ROWS

  

  IF SELECTED DISSATISFIED/VERY DISSATISFIED at Q2

  Q2A. You indicated you were [PUNCH OPTION ‘d’ or ‘e’ from Q2] with the elements below of Convenience stores on campus. Please describe what disappointment or frustration you had:

  OPEN TEXT BOX

  IF SELECTED DISSATISFIED/VERY DISSATISFIED at Q3

  Q3A. You indicated you were [PUNCH OPTION ‘d’ or ‘e’ from Q3] with the elements below of apparel and general merchandise stores on campus. Please describe what disappointment or frustration you had:

  OPEN TEXT BOX

  IF SELECTED DISSATISFIED/VERY DISSATISFIED at Q4

  Q4A. You indicated you were [PUNCH OPTION ‘d’ or ‘e’ from Q4] with the elements below of specialty retail on campus (possibly tech stores, gift stores, or other vendors). Please describe what disappointment or frustration you had:

  OPEN TEXT BOX

  ASK ALL

  Q5. Thinking about on-campus retail stores, please select and rank the TOP 3 improvements that would most increase your satisfaction. Please drag and drop your top 3 choices in order of importance, with 1 being the most important.

  INSERT A DROP AND DRAG OPTION: 

  1. Better product availability
  2. Greater variety of products
  3. More affordable pricing / better value for money
  4. More helpful and trained staff
  5. Better cleanliness and store upkeep
  6. Improved store layout and ease of navigation
  7. More convenient store locations on campus
  8. Extended hours of operation
  9. Better promotions or student discounts
  10. Improved digital options (mobile/campus card payment, online ordering or pickup)
  11. No improvements needed [PIN]
      

  ASK ALL

  Q6. In general, how could the existing retail store(s) on your campus be improved?

  LARGE OPEN TEXT BOX

  ASK ALL

  Q7. Is there a specific type of retail store that missing on campus that you’d like to see?

  LARGE OPEN TEXT BOX

  Nothing comes to mind EXCLUSIVE

  ASK ALL

  Q8. Finally, campus retails store(s) can offer a wide range of products and services that support student needs. We would like to understand the extent to which you feel your campus retail stores support you in various ways.

  Please indicate your level of agreement with the following statements:

  

  Thank You. Thank you for completing the survey!

  Your feedback helps us improve campus retail experience. We appreciate your time and input.

• Vending Module

  NACAS Vending Module

  Module Overview

  • This module focuses on students’ awareness, usage, and purchasing behavior related to campus vending machines, including the types of products they have seen or purchased.
  • It explores how frequently students use different types of vending machines and identifies key barriers that discourage more frequent use.
  • It includes evaluation of student satisfaction with core aspects of vending machines, alongside the importance of addressing areas where satisfaction is lower.
  • It captures open-ended feedback to inform future improvements, product offerings, and enhancements to the vending experience.

  Intro. We’d like your feedback on your experiences using vending machines on campus.

  Your responses are confidential and will be used to guide improvements to vending machine products, locations, and services on campus. Thank you for sharing your perspective.

  Click ‘Next’ to begin.

  ASK ALL

  Q1. Which of the following types of products have you seen in vending machines on campus? Select all that apply.

  RANDOM

  1. Healthier snacks (e.g., granola / protein bars, nuts and seeds, vegetable packs, etc.)
  2. Traditional snacks (e.g., chips, candy, etc.)
  3. Hot meal items (e.g., pizza, burgers, noodles, soups, etc.)
  4. Cold meal items (e.g., salads, sandwiches, wraps, etc.)
  5. Fresh / healthy meal items (e.g., grain bowls, plant-based options, etc.)
  6. Breakfast items (e.g., yogurt, oatmeal, eggs, etc.)
  7. Traditional drinks (e.g., water, juice, pop, sports drinks, etc.)
  8. Specialty drinks (e.g., lattes, smoothies, protein shakes, etc.)
  9. Academic / office supplies (e.g., pens, pencils, notebooks, USB drives, etc.)
  10. Personal care / hygiene products (e.g., toothpaste, soap, deodorant, etc.)
  11. Health / wellness products (e.g., bandages, pain medication, sunscreen, vitamins, etc.)
  12. Technology / electronics (e.g., phone chargers, earbuds, power banks, etc.)
  13. Apparel / accessories (e.g., campus-branded merch, hats, gloves socks, etc.)
  14. Novelty / entertainment (e.g., books, magazines, small games, etc.)
  15. None of the above TERMINATE

  SHOW IF SELECTED ANY TYPE OF VENDING MACHINE AT Q1

  Q2. You indicated that the following items are available in vending machines on your campus.

  Which of the following have you purchased?

  PIPE OPTIONS SELECTED AT Q1

  None of the above EXCLUSIVE

  SHOW IF NOT SELECTED ANY TYPE OF VENDING MACHINE AT Q2

  Q3. Below are the vending machine types or items you said you haven’t seen on campus. To what extent would you like to see these available on campus?

   

  Q4. Please rate your level of satisfaction with each of the following elements regarding the vending machines on campus.

  

  1. Variety of items
  2. Availability of items I want (machines are stocked)
  3. Quality of items
  4. Taste of items
  5. Selection of healthy options
  6. Pricing / value for money
  7. Machine reliability / uptime
  8. Ease of selecting / ordering
  9. Ease of payment (card, mobile, contactless)
  10. Cleanliness and overall condition of the machine
  11. Location and accessibility on campus

  ASK ALL

  Q5. Overall, how satisfied are you with the vending machines on campus?

  1. Very satisfied
  2. Satisfied
  3. Neutral
  4. Dissatisfied
  5. Very dissatisfied

  Q6. You said that overall, you are [PUNCH RESPONSE FROM Q5] with vending machines on your campus. Please tell us why you feel this way.

  OPEN LARGE TEXT BOX

  Q7. Aspects of the vending machines that you are not satisfied with are listed below. How important is it to you that these aspects are improved by your school?

   

  ASK ALL

  Q8. What, if anything, discourages you from using vending machines on campus more often?
  Select all that apply. RANDOM

  1. Prices are too high
  2. Limited or repetitive selection
  3. Machines are often out of stock
  4. Poor quality or freshness of items
  5. Limited healthy options
  6. Machines are unreliable or broken
  7. Payment options don’t work consistently
  8. Locations are inconvenient
  9. Items don’t meet my dietary needs
  10. I prefer other food/retail options on campus
  11. Nothing discourages me
  12. Other: __________PIN

  Q9. Is there anything that comes to mind about how the experience with vending machines on campus could be improved? Something you’d like to see added, a new location, etc.

  OPEN LARGE TEXT BOX

  Q10. Finally - given that vending machines today can offer many product types that help support the needs of students, we’d like to understand the extent to which you feel your campus’ vending options support you in various ways.

  Please rate your level of agreement with the following items.

  1. Strongly agree
  2. Agree
  3. Neutral
  4. Disagree
  5. Strongly disagree
  6. The vending machines on campus help support my academic success
  7. The vending machines on campus help support my health and well-being
  8. The vending machines on campus are financially accessible to me
  9. The vending machines on campus support the convenience and flexibility I need
  10. The vending machines on campus support my dietary needs

  Thank You. Thank you for completing the survey!

  Thank you for your feedback. Your input helps improve vending machine services on campus. We appreciate your time and input.